Conversation with Capital One

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4/2/2015 Capital One Chat
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You 01:39 PM
You guys keep calling me to call you back. I'm paid up ­­ please stop calling me.
You 01:39 PM
David Edelhart
Sean 01:40 PM
Hello David.
Sean 01:40 PM
I apologize for any inconvenience happened.
Sean 01:41 PM
Sure, I will help you with that.
Sean 01:42 PM
If you wish, let me access your account and check why our phone representatives calling you.
You 01:42 PM
is that a question?
Sean 01:43 PM
Just need you permission?
Sean 01:43 PM
**Just need you permission.
Sean 01:44 PM
Hi, this is Sean. Whom do I have the pleasure of chatting with today?
https://servicing.capitalone.com/C1/Themes/TopTabMenu/Script/247SN.html#key=capitalone-v1-001&version=20150327062222&pspVersion=default&cdnPath=capitalone.static.pub.247-inc.net/psp/&src=1&up=142800... 1/5
4/2/2015 Capital One Chat
I apologize for the typo.
Sean
To better assist you, I will need to verify a few pieces of information so that I may access your account to check on that for you. Is that ok?
01:44
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You 01:44 PM
yes
Sean 01:44 PM
Please verify the following information to access your account: name (exactly as it appears on your credit card), zip code, date of birth and last four digits of your Social Security Number.
You 01:45 PM
David Edelhart, 94109, 11/19/66 0707
Sean 01:45 PM
Could you please verify the last four digits of the Capital One account number?
You 01:45 PM
8293
Sean 01:45 PM
Thank you for verifying that information. Bear with me for just a moment while I review the account.
Sean 01:49 PM
David, could you please verify the phone number from which you got call?
You
1 877 561 2272
Sean
Thank you for verifying the phone number.
Sean
I see that a payment of $1,219.58 posted to your account on 03/26/2015.
You
yes so why do I get a call today?
You
my next payment isnt to the 14th. Turn off your robots.
Sean
In order to verify that payment, one of our payment representative contacted you.
Sean
I reflect that the payments were cleared from your bank and the funds where released.
4/2/2015
Capital One Chat
So why are you calling me?
Sean
I will be right with you.
Sean
I see that initially there was a hold on that payment, now it was released, our payments representative called you to inform about that.
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01:58
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You 01:59 PM
why didnt they just leave a message? why should I call them and wait on hold for that information?
You 02:00 PM
STOP CALLING ME
Sean 02:00 PM
Let me place a note on your account about this.
Sean 02:00 PM
Sure, I will inform them not call you again.
Sean 02:01 PM
I reflect that the minimum payment due on 04/13/2015 is $0.00.
You 02:01 PM
Thanks is anything else?
You 02:02 PM
also what is your employee id ?
Capital One Chat
EID : HOF002
You
thanks