Empathy allows us to better understand the needs and challenges of others. In a coworking sense, it can reduce conflict or lead to faster conflict resolution. In the software realm, empathy will encourage designers to seek out and consider diverse perspectives which will create more accessible, effective software. This can be particularly powerful when considering the needs of differently-abled consumers, as well as consumers from different cultures. It can be hardest to be empathetic when you have become entrenched in a particular behavior and someone challenges that behavior, whether a peer, superior, or customer. In these moments, it's best to meet with a person who is challenging your worldview, ask open questions and practice active listening -- listen to understand, not to respond.
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April 24, 2019 18:23
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