Instructure Zendesk Agent-only mods

instructurezendesk.js

previousjQuery = jQuery;
jQuery(function($){
  // only run in browsers that can do localStorage (not IE) and only on the tickets page
  if ('localStorage' in window && $('body').hasClass('tickets-show') || $('body').hasClass('tickets-new')) {
    // I want to make sure that this always runs with my version of jquery, not zendesk's
    $.getScript('http://ajax.googleapis.com/ajax/libs/jquery/1.7.1/jquery.js', function(){
      jQuery(function($){
        
        //var username = 'testuser';
        //var password = 'testpass';
        //var jiraPushUrlBase = 'http://127.0.0.1:3000/zendesk_push/';
        var username = "caturday";
        var password = "nVFnKf2rZD7KFSbVXxfq7Ze1";
        var jiraPushUrlBase = 'https://peaceful-tor-9607.herokuapp.com/zendesk_push/';


        // Custom Fields Referenced - Production Server
        var customFieldUserId           = '#ticket_fields_340637';
        var customFieldRequestContextId = '#ticket_fields_339688';
        var customFieldUrl              = '#ticket_fields_340638';
        var customFieldBecomeUserUrl    = '#ticket_fields_339456';
        var customFieldStacktrace       = '#ticket_fields_339429';
        var customFieldHttpEnv          = '#ticket_fields_339428';
        var customFieldRedmineId        = '#ticket_fields_349517';
        var customFieldJiraId           = '#ticket_fields_21072020';
        var customFieldTimeOpen         = '#ticket_fields_20485213';
        var customFieldTimePending      = '#ticket_fields_20485208';
        var customFieldFirstResponse    = '#ticket_fields_20510153';
        var customFieldAccountId        = '#ticket_fields_20485203';
        var customFieldNeedInfo         = '#ticket_fields_20687897';
        
        // Custom Fields Referenced - Testing Server Instance
        //var customFieldUserId           = '#ticket_fields_21071800';
        //var customFieldRequestContextId = '#ticket_fields_20962775';
        //var customFieldUrl              = '#ticket_fields_20962759';
        //var customFieldBecomeUserUrl    = '#ticket_fields_20962785';
        //var customFieldStacktrace       = '#ticket_fields_20962749';
        //var customFieldHttpEnv          = '#ticket_fields_20962769';
        //var customFieldRedmineId        = '#ticket_fields_20962795';
        //var customFieldJiraId           = '#ticket_fields_20962574';
        //var customFieldTimeOpen         = '#ticket_fields_21071810';
        //var customFieldTimePending      = '#ticket_fields_21071820';
        //var customFieldFirstResponse    = '#ticket_fields_21071830';
        //var customFieldAccountId        = '#ticket_fields_20962564';
        //var customFieldNeedInfo         = '#ticket_fields_21071840';
      
        // hide time_open, time_pending, first_response_time, account_id, and 'need more info from support?'
        $(customFieldTimeOpen+', '+customFieldTimePending+', '+customFieldFirstResponse+', '+customFieldAccountId+', '+customFieldNeedInfo).each(function() {
          $(this).closest('.select').hide();
        });

        // Stop at this point if on the new page. Just hide elements that shouldn't show up.
        if ($('body').hasClass('tickets-new')) {
          return;
        }

        // Code for handling base64 encoding - http://www.webtoolkit.info/javascript-base64.html
        var Base64 = {
          // private property
          _keyStr : "ABCDEFGHIJKLMNOPQRSTUVWXYZabcdefghijklmnopqrstuvwxyz0123456789+/=",

          // public method for encoding
          encode : function (input) {
              var output = "";
              var chr1, chr2, chr3, enc1, enc2, enc3, enc4;
              var i = 0;

              input = Base64._utf8_encode(input);

              while (i < input.length) {
                  chr1 = input.charCodeAt(i++);
                  chr2 = input.charCodeAt(i++);
                  chr3 = input.charCodeAt(i++);

                  enc1 = chr1 >> 2;
                  enc2 = ((chr1 & 3) << 4) | (chr2 >> 4);
                  enc3 = ((chr2 & 15) << 2) | (chr3 >> 6);
                  enc4 = chr3 & 63;

                  if (isNaN(chr2)) {
                      enc3 = enc4 = 64;
                  } else if (isNaN(chr3)) {
                      enc4 = 64;
                  }
                  output = output +
                  this._keyStr.charAt(enc1) + this._keyStr.charAt(enc2) +
                  this._keyStr.charAt(enc3) + this._keyStr.charAt(enc4);
              }
              return output;
          },

          // private method for UTF-8 encoding
          _utf8_encode : function (string) {
              string = string.replace(/\r\n/g,"\n");
              var utftext = "";

              for (var n = 0; n < string.length; n++) {

                  var c = string.charCodeAt(n);

                  if (c < 128) {
                      utftext += String.fromCharCode(c);
                  }
                  else if((c > 127) && (c < 2048)) {
                      utftext += String.fromCharCode((c >> 6) | 192);
                      utftext += String.fromCharCode((c & 63) | 128);
                  }
                  else {
                      utftext += String.fromCharCode((c >> 12) | 224);
                      utftext += String.fromCharCode(((c >> 6) & 63) | 128);
                      utftext += String.fromCharCode((c & 63) | 128);
                  }
              }
              return utftext;
          }
        }
        
        // Get Zendesk Ticket from API as JSON
        function getThisZendeskTicketFromRestApi(callback){
          var UrlToThisTicket = window.location.protocol + "//" + window.location.host +  window.location.port + window.location.pathname;
          $.getJSON(UrlToThisTicket + '.json', callback);
        }
        // Get Zendesk User from API as JSON
        function getCurrentZendeskUserFromRestApi(callback){
          var UrlToThisUser = window.location.protocol + "//" + window.location.host +  window.location.port + '/users/current';
          $.getJSON(UrlToThisUser + '.json', callback);
        }

        // JIRA - Start ============================================
        function updateZendeskIdsInJira() {
          function error(){
            alert("ERROR: Something went wrong updating Zendesk IDs In JIRA, see console");
            debugger;
            console && console.log('failure', this, arguments);
          }
          var jiraIssueKey = $.trim($jiraIssue.val()),
              url = jiraPushUrlBase + 'update_jira_issue';
          
          // Get the current zendesk ticket as JSON via the API. Execute passed function when successful.
          // Using the current ticket, we get the original linked JIRA issue value
          // to know how it should be updated.
          getThisZendeskTicketFromRestApi(function(zenTicket){
            console && console.log('updating Zendesk IDs In JIRA', jiraIssueKey, zenTicket);
            // If we have an old key, instruct to remove the link
            // If we have a new key, have link added
            $.ajax({
              type: 'POST',
              url: url,
              headers: {"X-Requested-With" : "XMLHttpRequest"},
              beforeSend: function(xhr) {
                  xhr.setRequestHeader("Authorization", "Basic " + Base64.encode(username + ":" + password))
              },
              data: {
                zendeskId: zenTicket.nice_id,
                addToIssue: jiraIssueKey,
                removeFromIssue: originalJiraKeyLink
              },
              success: function(res){
                console && console.log('updateRepsonse', res);
                // Build up the response message.
                var message = '';
                var changed = false;
                // Report which issue it was added to.
                if (res.added_to_issue){
                  message = message + 'This Zendesk ticket was added to JIRA "'+res.added_to_issue+'".\n\n';
                  changed = true;
                  originalJiraKeyLink = jiraIssueKey;  // update the tracked key
                }
                // Report which issue it was removed from.
                if (res.removed_from_issue){
                  message = message + 'This Zendesk ticket was removed from JIRA "'+res.removed_from_issue+'".\n\n';
                  changed = true;
                }
                // If a change was made, instruct user to save Zendesk ticket change. 
                if (changed){
                  message = message + 'Changes were made, make sure you save this page to have it stick here. \n';
                }
                else {
                  message = message + 'No changes were made. \n';
                }
                // If an error occurred in JIRA update service, attempt to inform the user.
                if (res.error) {
                  message = message + 'ERROR: Error occurred updating JIRA. Message: '+res.error;
                }
                alert(message);
              },
              error: error
            });
          });
        }

        var $divToAppendAfter = $('<hr style="clear:both;" />').insertAfter('.selects:last');
        $(customFieldUserId+','+customFieldRequestContextId).each(function(){
          $divToAppendAfter.after('<div class="debug-info"><strong>' + $(this).prev('label').text() + ':</strong> ' + $(this).val() + '</div>');
          $(this).parents('.select').hide();
        });

        $(customFieldUrl+','+customFieldBecomeUserUrl).each(function() {
          $divToAppendAfter.after('<div><strong>' + $(this).prev('label').text() + ':</strong> ' +
            '<a href="' + $(this).val() + '" target="_blank">' + $(this).val() + '</a>' +
          '</div>');
          $(this).parents('.select').hide();
        });

        var $jiraIssue = $(customFieldJiraId).css({width: '120px', padding: '1px'});
        $jiraIssue.one('change', function(){
          $('<button>update on JIRA</button>')
            .insertAfter($jiraIssue)
            .click(function(event){
              event.preventDefault();
              updateZendeskIdsInJira();
            });
        });
        if ($jiraIssue.val()) {
          $jiraIssue.prev('label').html("<a href='https://instructure.atlassian.net/browse/"+ $jiraIssue.val() +"' rel='iframe' title='JIRA Issue Preview :: :: fullscreen: true' class='lightview'>JIRA #</a>");
        }
        
        // Store the original (when page loaded) linked JIRA issue.
        var originalJiraKeyLink = $jiraIssue.val();

        var $httpEnv = $(customFieldHttpEnv);
        if ($httpEnv.val()) {
          $divToAppendAfter.after("<div class='debug-info'><label><strong>HTTP-env</strong></label><div style='border: 1px solid #ccc; max-height: 100px; overflow: auto; white-space: nowrap; margin-bottom: 0.5em'>" +  $httpEnv.val().replace(/\n/g, '<br />') + "</div></div>");
        }
        $httpEnv.closest('.select').hide();

        // Get the stacktrace information. Don't error if input not found (as with test zendesk site)
        var $stacktrace = $(customFieldStacktrace),
            newHtml = [],
            headerAndLines = ($stacktrace.val() || '').split('-----------------------------------------');
        $stacktrace.closest('.select').hide();

        // if there is some stuff in a stack trace, linkifiy it.  otherwise hide it completely.
        if (headerAndLines[1]) {
          var $stacktraceDiv = $('<div style="border: 1px solid #ccc; max-height: 80px; overflow: auto; white-space: nowrap; margin-bottom: 0.5em;">')
                                  .append($('<h4 />').text(headerAndLines[0]));

          $('<div class="debug-info">')
            .append('<label><strong>Stacktrace</strong></label>')
            .append($stacktraceDiv.append('<pre>'+headerAndLines[1]+'/<pre>'))
            .insertAfter($divToAppendAfter);

        }

        if ($('.debug-info').length) {
          var $hideShowDebugInfo = $('<a href="#" style="float:right">Hide Debug Info</a>').click(function(){
            if ( $(this).text() == 'Hide Debug Info' ) {
              $(this).text('Show Debug Info');
              $('.debug-info').hide();
            } else {
              $(this).text('Hide Debug Info');
              $('.debug-info').show();
            }
            return false;
          }).insertAfter($divToAppendAfter);
          var hideDebugInfo = window.localStorage.getItem('hideDebugInfo');
          if (!hideDebugInfo) {
            hideDebugInfo = confirm('hide stack trace and HTTP-env by default (unless you are a programmer, you probably want to say yes)?') ? 'yes' : 'no';
            window.localStorage.setItem('hideDebugInfo', hideDebugInfo);
          }
          if (hideDebugInfo == 'yes') {
            $hideShowDebugInfo.click();
          }
        }

        // JIRA - End ============================================

      });
      jQuery.noConflict(true);
    });

  }
});