You are a lead machine learning engineer (MLE) at a food delivery service, something like Uber Eats or DoorDash.
The #1 problem is that the delivery drivers are not able to deliver the food at the scheduled time. The customers complain and customer service agents give the complaining customers the food for free and credit for the next delivery. Currently, the company is losing at least $10 million dollars per year from this specific issue.
Frame the estimated time-of-delivery (ETD) as a machine learning problem that your team can solve.