Example ServiceNow Customer Support Case

case.json

{
    "result": [
        {
            "parent": "CS0001015",
            "related_party_consumers": "",
            "case_action_summary": "CAS0001001",
            "caused_by": "",
            "watch_list": "",
            "related_party_users": "",
            "active_escalation": "",
            "upon_reject": "Cancel all future Tasks",
            "sys_updated_on": "2023-09-26 10:24:09",
            "support_manager": "",
            "approval_history": "",
            "skills": "",
            "number": "CS0001014",
            "problem": "",
            "initiated_as_request": "false",
            "state": "Open",
            "case": " Analytics Suite Blackout CS0001014",
            "sys_created_by": "emily.jason",
            "knowledge": "false",
            "order": "",
            "assigned_on": "2023-09-05 20:09:02",
            "cmdb_ci": "",
            "delivery_plan": "",
            "contract": "CNTR0000603",
            "impact": "3 - Low",
            "active": "true",
            "work_notes_list": "",
            "auto_created_case": "false",
            "priority": "1 - Critical",
            "sys_domain_path": "/",
            "business_duration": "",
            "first_response_time": "",
            "group_list": "",
            "child_case_creation_progress": "false",
            "sync_driver": "false",
            "internal_contact": "",
            "approval_set": "",
            "needs_attention": "false",
            "universal_request": "",
            "short_description": " Analytics Suite Blackout",
            "correlation_display": "",
            "delivery_task": "",
            "work_start": "",
            "additional_assignee_list": "",
            "recipient_list": "",
            "notify": "Do Not Notify",
            "service_offering": "",
            "sys_class_name": "Case",
            "closed_by": "",
            "follow_up": "",
            "sold_product": "",
            "post_case_review": "PCR0001037",
            "contact_local_time": "",
            "sn_app_cs_social_social_profile": "",
            "reassignment_count": "0",
            "contact_time_zone": null,
            "contributor_users": "",
            "notes_to_comments": "false",
            "assigned_to": "Beth Anglin",
            "product": "ACME Corporation Analytics Suite 2016",
            "sla_due": "UNKNOWN",
            "change": "",
            "comments_and_work_notes": "2023-09-15 14:53:07 - System (Additional comments)\nPlease follow this link to see a detailed review of the case: [code]<a href=\"/sys_attachment.do?sys_id=ca04f000db19330092daf3c61d961984\" target=\"_blank\">Post Case Review - 2019-05-03 21:53:06.pdf</a>[/code].\n\n2023-09-05 20:08:55 - Beth Anglin (Work notes)\nAdded as a child of CS0001015\n\n2023-09-05 20:07:40 - Emily Jason (Work notes)\nProposed as major case candidate\nMultiple Customers affected by the Blackout\n\n",
            "partner": "",
            "stage": null,
            "escalation": "Normal",
            "upon_approval": "Proceed to Next Task",
            "partner_contact": "",
            "correlation_id": "",
            "household": "",
            "asset": "ACME Corporation Analytics Suite 2016",
            "made_sla": "true",
            "task_effective_number": "CS0001014",
            "resolved_by": "",
            "sys_updated_by": "admin",
            "opened_by": "Emily Jason",
            "user_input": "",
            "sys_created_on": "2023-09-05 20:06:15",
            "contact": "George Warren",
            "sys_domain": "global",
            "route_reason": "",
            "contributor_groups": "",
            "closed_at": "",
            "follow_the_sun": "false",
            "business_service": "",
            "entitlement": "24x7 Customer Support",
            "business_impact": "",
            "time_worked": "",
            "expected_start": "",
            "opened_at": "2023-09-05 20:02:48",
            "work_end": "",
            "case_report": "",
            "consumer_profile": "",
            "resolved_at": "",
            "subcategory": "Question",
            "work_notes": "2023-09-05 20:08:55 - Beth Anglin (Work notes)\nAdded as a child of CS0001015\n\n2023-09-05 20:07:40 - Emily Jason (Work notes)\nProposed as major case candidate\nMultiple Customers affected by the Blackout\n\n",
            "install_base": "",
            "assignment_group": "ACME Support",
            "cause": "",
            "description": "",
            "proactive": "false",
            "calendar_duration": "",
            "close_notes": "",
            "auto_close": "false",
            "sys_id": "090b1a30db0d330092daf3c61d96196e",
            "contact_type": "Web",
            "resolution_code": null,
            "probable_cause": "",
            "urgency": "3 - Low",
            "company": "",
            "activity_due": "UNKNOWN",
            "consumer": "",
            "major_case_state": null,
            "action_status": "",
            "comments": "2023-09-15 14:53:07 - System (Additional comments)\nPlease follow this link to see a detailed review of the case: [code]<a href=\"/sys_attachment.do?sys_id=ca04f000db19330092daf3c61d961984\" target=\"_blank\">Post Case Review - 2019-05-03 21:53:06.pdf</a>[/code].\n\n",
            "approval": "Not Yet Requested",
            "due_date": "",
            "sys_mod_count": "9",
            "internal_user": "",
            "sys_tags": "",
            "service": "",
            "active_account_escalation": "",
            "location": "",
            "category": "Issue",
            "incident": "",
            "account": "Boxeo"
        }
    ]
}