First, check that the device can be seen by your OS:
lsusb
dmesg
if it appears in dmesg but not lsusb, you might need to plug it directly into a usb port rather than in a usb hub. For some reason when I did this, and then switched it back to the usb hub, lsusb could see it again. I don't understand why, but this might work for you also.