Use the Crisp Chat JavaScript API to send an event to GA via MonsterInsights gtag version.

crisp-ga-send-event-gtag.html

<script>
	// Send an Crisp Chat event via gtag.
  	$crisp.push(["on", "chat:initiated", function() { 
		__gtagTracker('event', 'Test Event', {
      			'event_category' : 'test_event',
	    		'event_action' : 'test_action',
			'event_label' : 'This is a test event.'
		});
	}]);
</script>
<!-- Add to head section of page using proper enqueue
     techniques or a plugin like Insert Headers and Footers. -->

Hello Mark,

Thank for the reply, (Thomas on Ford New Motion)

I try your code but I cannot see any event from the following code.

<script> // Send an Crisp Chat event via gtag. $crisp.push(["on", "chat:initiated", function() { __gtagTracker('event', 'CrispInteractions', { 'event_category' : 'chatbox', 'event_action' : 'Chat Initiated', 'event_label' : 'Chat Initiated' }); }]); </script>

This is the help page from Crisp related to this issue. Could you please take a look?

https://help.crisp.chat/en/article/how-to-send-events-from-crisp-to-google-analytics-via-gtm-me6m5m/

Thanks in advance

Philip

Hi Philip,

We see the code installed on your site. But we don't know how to test it.

Can you give us the steps to start a chat?

Thanks!

Mark

Hello Mark, try on this page please: https://fordpazaropoulos.gr/test/ <https://fordpazaropoulos.gr/test/>

…

On 5 Mar 2021, at 13:03, Mark Chaves ***@***.***> wrote: @chavesm commented on this gist. Hi Philip, We see the code installed on your site. But we don't know how to test it. Can you give us the steps to start a chat? Thanks! Mark — You are receiving this because you commented. Reply to this email directly, view it on GitHub <https://gist.github.com/0876d95f38cf29b91f1562d0589e4c5f#gistcomment-3654689>, or unsubscribe <https://github.com/notifications/unsubscribe-auth/ARPKW5BJUOEIU26BXROE2QLTCC3BNANCNFSM4YU6UM5A>.

I have also add these events for better testing:

chat:opened

message:sent

message:received

Update: It seems that events starting to appear on my analytics. Il let you know the next days how its going.