Amazon Connect example: Direct inbound DID dial to agent

direct-did-dial.py

import boto3

def lambda_handler(event, context):
    dynamodb = boto3.resource('dynamodb')
    table = dynamodb.Table('agentNumbersDb')

    print(event)
    ## Find which number was dialed by customer. 
    ## You may need to do some string manipulation to remove the "+" in the phone number.
    dialedNumber = event['Details']['SystemEndpoint']['Address']
    print(dialedNumber)

    response = table.get_item(
        Key={
            'phoneNumber': int(dialedNumber)
        }
    )
    print("Response is:")
    print(response)
    ## Below code assumes DynamoDB item has phoneNumber + agentName fields
    ## If the phone number matches an agent, return the agent's name
    ## If the phone number doesn't match an agent, route to generic 'Support' queue
    if 'Item' in response:
        agentName = response['Item']['agentName']
        return {
            'QueueName': agentName
        }
    else:

        return {
            'QueueName': "Support"
        }

'''

example Connect -> Lambda event object
{
    'Details': {
        'ContactData': { 
            'Channel': 'VOICE', 
            'ContactId': '6b47c081-1841-460d-86a1-5d810246b93e', 
            'CustomerEndpoint': {
                'Address': '+14152339559', 
                'Type': 'TELEPHONE_NUMBER'
            }, 
            'InitialContactId': '6b47c081-1841-460d-86a1-5d810246b93e', 
            'InitiationMethod': 'INBOUND', 
            'InstanceARN': 'CONNECT_ARN', 
            'MediaStreams': {
                'Customer': {
                    'Audio': None
                }
            }, 
            'PreviousContactId': '6b47c081-1841-460d-86a1-5d810246b93e',
            'Queue': None, 
            'SystemEndpoint': {
                'Address': '+12066863680', 
                'Type': 'TELEPHONE_NUMBER'
            }
        }, 
        'Parameters': {}}, 
    'Name': 'ContactFlowEvent'
}
'''