Clip source: Solving the Identity Crisis for AI Agents
Introduction
Uber is at the forefront of leveraging AI, empowering engineers to build AI solutions to improve productivity. In early 2025, the company built an internal Agent platform that allows teams to compose, deploy, and operate production-grade agents at scale. Additionally, Uber’s microservices tech stack comprising thousands of services was made AI-ready by enabling MCP® (Model Context Protocol) support over existing service APIs.
Increasing agentic autonomy necessitates strict oversight of the agents and the actions they execute. Accountability, the ability to answer “who did what, when and why” is critical for auditing, compliance, and executive trust. Without clear attribution, security controls can be harder to enforce, incident response may slow, and trust may be impacted.
This blog outlines the major updates to Uber’s identity and access technology stack in 2025 to accommodate AI agents. To maintain a proactive stance as AI adoption acc