circle.txt

Hi Christian,

Over the past few days, our reliability has not met our standard
of excellence. We are writing to apologize for any disruptions
this may have caused for you and your work. Resolving these
issues is our team’s top priority, and we are doing everything we
can to resume the level of service you expect from CircleCI.

What happened:

The majority of recent incidents are related to an unexpectedly
high increase of jobs processed on our platform. This new level
of requests has caused one of our primary datastores to be much
slower than normal, and at times, unresponsive. These datastore
issues have resulted in slow or stopped job processing for some
customers.

What we are doing to resolve these ongoing issues:

Historically, we have been able to plan and support the ongoing
growth of our platform through predictable scaling of this
datastore. In this instance, however, we have witnessed 10-100x
increases in latency and complete datastore stalls. We are
working closely with the datastore technology provider to tune
the datastore itself and adapt our own application code to make
optimal use of the datastore.

Where to learn more:

We will release a full root cause analysis when we have observed
a sufficient period without further datastore incidents. When we
do so, you will be able to find it on our Status Page, and we
will also link to it on Discuss here.

Thank you for your continued patience and support. We know that
your CI/CD pipelines are a mission-critical part of the work your
team does. We are committed to being as transparent as we can,
and apologize again for any impacts you and your team have felt.

Sincerely,

The CircleCI Team