Reopen SIR

reopen_sir.js

var SIRUTILS = Class.create();
SIRUTILS.prototype = {
initialize: function() {},

canReopenSIR: function( /*GlideRecord*/ incident) {
/*
Call this in UI Action Condition:
new sn_si.SIRUTILS().canReopenSIR(current)
*/
var hasRole = gs.hasRole('itil'); //pick a better role
var curState = incident.state; //Closed is 3 and draft is 10

//Add any additional test to see if the button should be visible
if (hasRole && (curState == 3)) {
return true;
}else{

return false;

}


},
reopenSIR: function( /*GlideRecord*/ incident) {
/*
Call this is your UI Action Script:
new sn_si.SIRUTILS().reopenSIR(current);
action.setRedirectURL(current);
*/
//Set the field that are important to your process!!!!
incident.state = 10; // Draft or what ever State you want
incident.substate = "";
incident.closed_by = "";
incident.closed_at = "";
incident.active = true;
incident.work_notes = "Reopened by " + gs.getUserDisplayName();
incident.update();
},

type: 'SIRUTILS'
};