Created
August 4, 2022 19:45
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VR Assignment Rules using a Script for the Teams [cmdb_rel_team] table
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| /* | |
| On a Configuration Item Table (i.e. CMDB) you can add a Teams[cmdb_rel_team] you can add a "Teams" Related List that can hold | |
| multiple Assignment Groups. | |
| This is how you access it in an assignment Rule | |
| */ | |
| function getAssignment(ci,group_type){ | |
| var default_assignment_group = '679434f053231300e321ddeeff7b12d8';//Set with gs.getProperty() | |
| var teams = new GlideRecord('cmdb_rel_team');//Teams Table | |
| teams.addEncodedQuery('group_type=' + group_type + '^ci=' + ci); | |
| teams.setLimit(1); | |
| teams.query(); | |
| while(teams.next()){ | |
| return teams.user_group; | |
| } | |
| //Else Return a Default Assignment Group | |
| return default_assignment_group; | |
| } | |
| current.assignment_group = getAssignment(current.cmdb_ci,'security'); |
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