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Ticket: Blank screen when adding specific Incontinence packages (e.g. "cleansing wipes") to DME order AXAFH-3I-H0-96NG User:[email protected] Environment: Staging Date range: Apr 13–15, 2026
Issue Summary
A supplier (Forest Lake Medical Supply) encounters a blank screen when attempting to add certain Incontinence packages (e.g. "cleansing wipes") to a specific DME order. The request hits DmeOrderPackageConfigurationsController#show with search_workflow: 'supplier_first_search'. The UI incorrectly triggers a "select supplier" step for a user who is already a supplier, resulting in an empty list / blank screen.
Deep-Dive: Session 51a72d8d (Apr 14, 22:11 — most complete data)
User created 3 orders and configured 10 packages, all via supplier_first_search workflow.
Order 1: S5Y3B-RQ3-8JY-79
Time (UTC)
View
Actions
Frustrations
Notes
22:11:16
/u/r/?/dashboard
3
0
Session start (Google SSO login)
22:11:29
/u/s/?/orders/new
5
1
Frustration on new order form
22:11:52
/u/s/?/orders/patient_search
7
0
22:12:07
.../orders/S5Y3B.../payment
16
0
22:12:46
.../products
2
0
2.5s — routing to pkg config
22:12:48
.../package_configuration/GE-DY2-2ZTR-1L5V
6
0
✅ Success
22:13:07
.../products/s/GLJA-8FZVG-2D-YA
2
0
Back to product list
22:13:09
.../package_configuration/E0-ME4-G2E4-GFA0
9
0
✅ Success
22:13:35
.../delivery
2
0
22:13:37
.../products
13
0
Went back to add more
22:13:45
.../package_configuration/YD-KG6Q-341U-GXV
6
0
✅ Success
22:14:00–22:18:28
clinical ↔ payment (12 views)
varies
0
Normal workflow toggling
Order 2: 2Z-LA-GJ-E90-6ND
Time (UTC)
View
Actions
Frustrations
Notes
22:21:31
/u/s/?/orders/new
5
1
Frustration on new order form
22:22:17
.../products
2
0
22:22:20
.../package_configuration/QF-JNIJ-2C-Z5-ZH
7
0
✅ Success
22:22:37
.../products/s/GLJA-8FZVG-2D-YA
2
0
1.9s — brief
22:22:39
.../package_configuration/FA-JIXN-8Q-PU-13
9
0
✅ Success
22:23:02
.../products
14
0
Back for more
22:23:09
.../package_configuration/DKG-7ISE-G8-1RTL
6
0
✅ Success
22:23:24–22:25:37
delivery → clinical ↔ payment (12 views)
varies
0
Normal workflow
Order 3: UV-RK4-0D9-GL-IE
Time (UTC)
View
Actions
Frustrations
Notes
22:26:42
/u/s/?/orders/new
5
1
Frustration on new order form
22:27:58
.../products
2
0
22:28:01
.../package_configuration/32Y-80-LUK-3YC3R
6
0
✅ Success
22:28:16
.../products/s/GLJA-8FZVG-2D-YA
2
0
22:28:18
.../package_configuration/PA-9DJVT-ET-G6L2
10
1
⚠️Frustration during pkg config
22:28:44
.../products/s/GLJA-8FZVG-2D-YA
14
0
22:28:50
.../package_configuration/FPH7-UJYM-8C-AYD
5
0
✅ Success
22:29:06
.../products/s/GLJA-8FZVG-2D-YA
1
0
22:29:10–22:30:01
delivery → clinical → payment → clinical
varies
0
Cross-Correlation with WF-40537
Issue aspect
Session evidence
Blank screen on package config
Not directly captured. All visible package_configuration views loaded successfully with 5–10 actions each. Bug may be product-specific (cleansing wipes) — configured packages in these sessions were different products that worked.
supplier_first_search workflow
Confirmed in use — URL pattern /products/s/{supplier_id}/package_configuration/{id} appears throughout. Supplier auto-resolves to user's employer.
"Select supplier" step triggered incorrectly
Not observed. No view showed an intermediate supplier selection page with 0 actions or abnormal duration.
Frustration on package config
1 instance: PA-9DJVT-ET-G6L2 in session 51a72d8d (26s, 10 actions, 1 frustration) — user hit friction but completed the configuration.
Specific to certain packages
Likely. User successfully configured ~16 packages across sessions. Bug may only reproduce with specific product types (Incontinence cleansing wipes) that have different SupplierPackageConfiguration or Shop::SupplierOffering allowlist settings.
Conclusions
The blank screen is product-specific, not a general workflow failure. The user routinely configures packages successfully via supplier_first_search.
The frustration on PA-9DJVT-ET-G6L2 is the closest signal to the bug — worth investigating what product this configuration ID maps to.
The "select supplier" step never appeared as a standalone view in the captured data — when it works, the supplier auto-resolves and the URL includes /products/s/{supplier_id}/... directly.
To capture the exact blank screen, search for package_configuration views with 0 actions or look for the specific order AXAFH-3I-H0-96NG mentioned in the ticket.
Datadog truncation limited analysis of sessions cc48ade3 and db92601f — earlier views in those sessions may contain the blank screen event.
