gistfile1.txt

STS:

    1. clicking on a customer_feedback expands it and displays information about the customer conversion

      - if no history 
        - no view/hide history btn

      - if unresolved
        - survey history
          - sent_at
          - responded_at 
        - conversion history (by default not shown, with a 'view history' btn)
        - conversion-form (by default shown + empty)
        - 'clear' button

      - if resolved
        - survey history
          - sent_at
          - responded_at 
        - conversion history (by default SHOWN, with a 'hide history' btn)
          - has a bunch of customer_communications
            - actioned_at
            - method_of_com
            - remedy_offered
            - internal notes
            - an edit button
        - NO conversion-form

    2. clicking view history / hide history

    3. creating a new note

    4. editing a note
      - updating status
      - not updating status