macys.com customer support chat

gistfile1.txt

I received an email from macys.com to an email address that I never use (an email address provided by my ISP), 
regarding my macys.com account. After changing the passwords on both the email account and the macys.com account, 
I attempted to find a way to alert their credit card department of at worst, potential fraud, and at best, an 
incorrect email address in one of their customer records. Unable to submit a "contact us" because I didn't have 
the account number (which is masked on the site), and not wanting to sit on hold on the telephone, I figured, 
what the hell, I'll give the chat support a go...

Chat Transcript

Please wait while we find an agent to assist you...
You have been connected to Marcia A.
Dave:  hello
Marcia A:  Welcome to Macy's live chat service.
Dave:  hello
Dave:  someone sigend up for a macys account with an email address that belongs to me
Dave:  Also, by the way: it is very difficult to get help on macys.com
Marcia A:  I am so sorry for your trouble today. May I please have your account/card number?
Dave:  it ends in #### and the email address is [email protected]
Marcia A:  I would be happy to locate your account using your name and address as they appear on the account.
Dave:  The person's name on the account is Xxxxxxxx Xxxxxx
Dave:  but that is not me
Marcia A:  I need to view your account, please.
Marcia A:  Hello, are you still there?
Dave:  yes
Marcia A:  I would be happy to locate your account using your name and address as they appear on the account.
Dave:  are you a robot?
Dave:  what the hell is going on over there?
Marcia A:  Last time I looked, I was not a robot!
Marcia A:  I am waiting for your name and address so I can look up your account.
Dave:  There is no address on the account
Dave:  the name is Xxxxxxxx Xxxxxx
Dave:  it is NOT my account
Dave:  it uses my email address
Marcia A:  You may want to contact our Consumer Protection Department. Please call 1-866-593-2543 (Customer Service) and ask to be transferred to Consumer Protection.
Dave:  are you serious? Is there someone I can email instead? I don't want to sit on hold all day.
Marcia A:  I am sorry, but we do not use that form of communication.
Dave:  but someone was able to sign up with _my_ email address, so surely you use that form of communication
Marcia A:  I am offering to help you, but you are unable to provide the information I am asking for.
Dave:  Which information is that? the address? There is no address on the profile.
Dave:  There is a zip code: #####
Dave:  the rest is blank
Marcia A:  I am asking you your name and address so I can view your account.
Dave:  There is a shipping address:
Dave:  XXX & XXX XXXX 
XX XXXXXX XXXX 
XXXXXXX, XX XXXXX
Dave:  the name on the account is Xxxxxxx Xxxxx. The address on the account is blank except for the zip code which is #####
Dave:  I'm logged into the account right now on macys.com
Dave:  There's an expired card with this address in the account:
Dave:  Xxxxxxx Xxxxxx 
XXXX Xxxxx Xxxxxx Xx. 
Xxxxxxxxx, XX 
XXXX 
### - ### - ####
Marcia A:  I suggest you contact Consumer Protection, as I cannot help you without your co-operation.
Dave:  I am cooperating
Dave:  what cooperation to you require that I am not givving?
Dave:  sorry, I mean: what cooperation do you require that I am not giving?
Marcia A:  I am asking your name and address so I can locate your account.
Dave:  The name on the account is Xxxxxxx Xxxxx
Dave:  The address in the profile is blank except the zip code
Dave:  that zip code is #####
Dave:  there is a billing address on an expired credit card, which I gave above
Dave:  there is a shipping address
Dave:  which I gave above
Dave:  I am logged into the account as we chat
Marcia A:  I am not looking for that account, I am looking for your account.
Dave:  I don't have an account
Dave:  I don't want an account
Dave:  I just want to report that someone is using my email address
Dave:  which suggests that it may be a fraudulent account
Dave:  Or, that someone, at the least, has the incorrect email address on their valid account
Marcia A:  The only department that can help you is Consumer Protection. Their direct line is 1-800-203-2481.
Marcia A:  As there has been no response, I will be closing this chat session. If we can be of assistance with your Macy's account in the future, please don't hesitate to contact us again. Have a good day.
Dave:  manager?
Dave:  Can I speak with a manager?
Your session has ended. You may now close this window.