I am extremely impressed with the fit of the Indochino suit and shirt that I recently purchased (Order 82378), and even more so with your customer service. There are, however, fit and stitching issues with the pants and jacket, that (in my tailor's opinion) warrant a remake. A photo album of me wearing the suit is available here if your tailors need any references: http://imgur.com/a/bV6oi#43
There are no issues with the vest; it fits well.
The shirt also fits well and doesn't require any alterations; in fact, it fits so well I plan to order two more within the next few weeks. Is it possible to customize the placement of the second button from the top? If possible I'd like it moved down 0.5" on future orders.
After a lengthy discussion with my tailor, I'd like to have the following adjustments made for the remake of the pants and suit:
The Jacket
-The jacket sleeves need to be reduced by 0.5" to 24.5".
-The rear of the jacket, where the shoulder and sleeve meet, needs to be altered to fit my frame. I have a fairly athletic build, and thus the point where the shoulder and sleeve meet tends to bunch and protrude to the back. The pictures in the album above from the side show the bunching. My tailor has pinned the jacket in a manner that fits me appropriately, as seen in pictures (http://i.imgur.com/lTWYX.jpg and http://i.imgur.com/5znXo.jpg). This should be duplicated on the remake. My tailor was also adamant that the sleeve width at the bicep not be changed for the remake.
-It is apparent in these pictures (http://imgur.com/a/bV6oi#48 and http://imgur.com/a/bV6oi#43) that the armholes are a bit too far forward. The sleeves appear to be pulling back given my posture. I'd like the armholes moved back and also the bottom point of the armholes brought a bit higher.
-The right shoulder of the jacket appears to have been stitched incorrectly. There is a distinct point at which the line of the shoulder veers off to the side (on the front). My tailor feels that this alone will warrant a remake of the jacket. It is not immediately apparent when looking at the jacket, but if worn it is able to be seen fairly easily.
-The right lapel feels as if it is made of a thinner material than the left lapel. It doesn't feel as "solid" as the left lapel and does not maintain its shape as well. According to my tailor, the "inner fabric" may be what the issue is here.
-There is felt showing slightly underneath the neck lapel at the rear. It is not readily apparent but can still be seen.
The Pants
-The pants crotch needs to be reduced by 1" to 26"
-The pants waist needs to be reduced by 1" to 32.5"
-The pants need a taper at the bottom. The current leg opening at the ankle should be reduced by 1.25", but the knee and thigh sizes should be maintained.
I appreciate your time and effort and am truly impressed with the product thus far. Please let me know where to go from here, and thank you again!