ServiceNow - Meraki Webhook Alerts

snow-meraki-webhook-alerts.js

(function process( /*RESTAPIRequest*/ request, /*RESTAPIResponse*/ response) {

  // Parse Meraki Alerts Webhook Data
  var requestBody = request.body;
  var requestString = requestBody.dataString;
  var requestParsed = {};
  requestParsed = JSON.parse(requestString);
  var merakiAlert = requestParsed;

  // Create SNOW Incident
  var gr = new GlideRecord('incident');
  gr.initialize();
  gr.description = JSON.stringify(merakiAlert);
  gr.company = merakiAlert['networkName'] + merakiAlert['networkId'];
  gr.short_description = merakiAlert['alertType'];
  gr.priority = 4; // default "low"

  // Customize Incidents based on Alert 

  // Settings Changed
  if (merakiAlert['alertType'].includes("Settings changed")) {
    gr.priority = 4;
  }

  // VPN Connectivity
  if (merakiAlert['alertType'] == "VPN connectivity changed") {
    if (merakiAlert['alertData']['connectivity'] === "false") {
      gr.priority = 1;
      gr.impact = 1;
      gr.short_description = gr.short_description + "connectivity: DOWN";
    } else {
      gr.priority = 4;
      gr.impact = 4;
      gr.short_description = gr.short_description + "connectivity: UP";
    }
  }
  gr.insert();

  return;

})(request, response);