gistfile1.txt

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Dear Foo Communications Support,

I have a minor problem with your otherwise fine service. I worked around it
by doing [X].

It would be nice if you could do [Y] because then the problem will be solved
for all your customers.

I just thought I’d let you know.

Love,
Dan.

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Dear Dan,

You can work around this problem by doing [X].

Love,
Foo Communications Support.

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Dear Foo Communications Support,

I already know how to work round the problem. I just wanted to point out that
you could solve the problem for all your customers by doing [Y]. It’s up to
you what you do with this information.

Love,
Dan.

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Dear Dan,

You can work around this problem by doing [X]. For more information see [web
page that says that you can work around this problem by doing [X]].

Love,
Foo Communications Support.

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Dear Foo Communications Support,

That web page doesn't give me any new information. I already know how to work
around the problem. I just wanted to point out that you can solve it for
everyone by doing [Y].

Love,
Dan.

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Dear Dan,

As my colleague told you, you can work around the problem by doing [X]. We
created this problem deliberately because [we don't understand how to do [Z]].

Love,
Foo Communications Support.

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Dear Bar Communications,

I would like to engage you to replace the unsatisfactory service I have
received from Foo Communications.

Love,
Dan.

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