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douglascayers/CRMCasesConsoleController.java

Created April 13, 2015 20:28
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Service Cloud - Visualforce Custom Case List View Concept
Raw
CRMCasesConsoleController.java
public class CRMCasesConsoleController {
private ApexPages.StandardSetController controller;
public List<Case> cases {
get { return controller.getRecords(); }
}
public Integer page {
get { return controller.getPageNumber(); }
}
public Integer pageSize {
get { return controller.getPageSize(); }
}
public Integer totalPages {
get {
Decimal totalPages = (Decimal) totalSize / (Decimal) pageSize;
return (Integer) totalPages.round( System.RoundingMode.UP );
}
}
public Integer totalSize {
get { return controller.getResultSize(); }
}
public Boolean hasNextPage {
get { return controller.getHasNext(); }
}
public Boolean hasPreviousPage {
get { return controller.getHasPrevious(); }
}
public CRMCasesConsoleController() {
initSetController();
}
private void initSetController() {
this.controller = new ApexPages.StandardSetController( Database.getQueryLocator([
SELECT
Id, CaseNumber, Subject, Origin, Priority, Status
FROM
Case
WHERE
IsClosed = false
ORDER BY
CreatedDate DESC
]));
}
public void refreshPage() {
Integer page = this.controller.getPageNumber(); // remember current page
initSetController(); // re-instantiate records
this.controller.setPageNumber( page ); // move back to original page
}
public void firstPage() {
controller.first();
}
public void nextPage() {
controller.next();
}
public void previousPage() {
controller.previous();
}
}
Raw
CRMCasesConsolePage.html
<apex:page controller="CRMCasesConsoleController"
standardStylesheets="false" showChat="false" showHeader="false" sidebar="false"
readOnly="true" applyHtmlTag="false" docType="html-5.0">
<html lang="en">
<head>
<meta charset="utf-8"/>
<meta http-equiv="X-UA-Compatible" content="IE=edge"/>
<meta name="viewport" content="width=device-width, initial-scale=1"/>
<!-- Latest compiled and minified CSS -->
<link rel="stylesheet" href="https://maxcdn.bootstrapcdn.com/bootstrap/3.3.4/css/bootstrap.min.css"/>
<!-- Optional theme -->
<link rel="stylesheet" href="https://maxcdn.bootstrapcdn.com/bootstrap/3.3.4/css/bootstrap-theme.min.css"/>
<!-- Font Awesome -->
<link rel="stylesheet" href="https://maxcdn.bootstrapcdn.com/font-awesome/4.3.0/css/font-awesome.min.css"/>
<style>
.no-margin {
margin-left: 0px !important;
margin-right: 0px !important;
}
.no-padding {
padding-left: 0px !important;
padding-right: 0px !important;
}
</style>
<!-- jQuery (necessary for Bootstrap's JavaScript plugins) -->
<script src="https://ajax.googleapis.com/ajax/libs/jquery/1.11.2/jquery.min.js"></script>
<!-- Latest compiled and minified JavaScript -->
<script src="https://maxcdn.bootstrapcdn.com/bootstrap/3.3.4/js/bootstrap.min.js"></script>
<!-- Console Integration for opening tabs, etc -->
<script src="/support/console/33.0/integration.js"></script>
</head>
<body>
<apex:outputPanel id="main-panel">
<apex:pageMessages />
<apex:outputPanel id="results-container" layout="block" styleClass="container-fluid no-padding">
<table id="results-table" class="table table-hover">
<apex:repeat value="{!cases}" var="case">
<tr onclick="openCaseTab('{!case.id}'); return false;" onmouseover="style.cursor='pointer';">
<td>
<p>
<b><apex:outputText value="{!case.subject}"/></b>
</p>
<p class="text-muted">
<apex:outputPanel title="{!case.priority}" styleClass="fa fa-circle" style="color:#00CC00" rendered="{!case.priority == 'Low'}"/>
<apex:outputPanel title="{!case.priority}" styleClass="fa fa-circle" style="color:#FFCC00" rendered="{!case.priority == 'Medium'}"/>
<apex:outputPanel title="{!case.priority}" styleClass="fa fa-circle" style="color:#CC0000" rendered="{!case.priority == 'High'}"/>
&nbsp;
<apex:outputText value="{!case.priority}"/>
&nbsp;|&nbsp;
<apex:outputPanel title="{!case.status}" styleClass="fa fa-bell-o" rendered="{!case.status == 'New'}"/>
<apex:outputPanel title="{!case.status}" styleClass="fa fa-bolt" rendered="{!case.status == 'In Process'}"/>
<apex:outputPanel title="{!case.status}" styleClass="fa fa-pause" rendered="{!case.status == 'On Hold'}"/>
<apex:outputPanel title="{!case.status}" styleClass="fa fa-flag-o" rendered="{!case.status == 'Escalated'}"/>
&nbsp;
<apex:outputText value="{!case.status}"/>
&nbsp;|&nbsp;
<apex:outputText value="{!case.caseNumber}"/>
&nbsp;|&nbsp;
<apex:outputPanel title="{!case.origin}" styleClass="glyphicon glyphicon-envelope" rendered="{!case.origin == 'Email'}"/>
<apex:outputPanel title="{!case.origin}" styleClass="glyphicon glyphicon-earphone" rendered="{!case.origin == 'Phone'}"/>
<apex:outputPanel title="{!case.origin}" styleClass="glyphicon glyphicon-globe" rendered="{!case.origin == 'Web'}"/>
<apex:outputPanel title="{!case.origin}" styleClass="glyphicon glyphicon-comment" rendered="{!case.origin == 'Chatter'}"/>
<apex:outputText value="{!case.origin}" rendered="{!NOT(CONTAINS('Email|Phone|Web|Chatter', case.origin))}"/>
</p>
</td>
</tr>
</apex:repeat>
</table>
</apex:outputPanel>
<apex:outputPanel layout="block" styleClass="container-fluid navbar-fixed-bottom" style="background-color:#FFFFFF; border-top:1px solid #ddd">
<apex:form >
<div class="row">
<div class="col-xs-4 text-left">
<apex:commandLink action="{!refreshPage}" rerender="main-panel" status="results-container-status">
Refresh
</apex:commandLink>
</div>
<div class="col-xs-4 text-center">
<apex:actionStatus id="results-container-status">
<apex:facet name="start">
<span class="fa fa-refresh fa-spin"/>
</apex:facet>
<apex:facet name="stop">
<apex:outputText value="{!page} of {!totalPages}"/>
</apex:facet>
</apex:actionStatus>
</div>
<div class="col-xs-4 text-right">
<apex:commandLink action="{!previousPage}" rerender="main-panel" status="results-container-status" rendered="{!hasPreviousPage}">
<span class="fa fa-angle-double-left"/> Previous
</apex:commandLink>
<apex:commandLink action="{!nextPage}" rerender="main-panel" status="results-container-status" rendered="{!hasNextPage}">
Next <span class="fa fa-angle-double-right"/>
</apex:commandLink>
</div>
</div>
</apex:form>
</apex:outputPanel>
</apex:outputPanel>
<script>
function openCaseTab( caseId ) {
// The console api event listener receives 15 digit IDs
// but our SOQL query result returns 18 digit IDs.
// Substring the ID to ensure we'll get a match in the map.
var tabId = tabIdsMap[caseId.substr(0,15)];
if ( tabId ) {
// Although tab ids are unique, you can't just say "refresh tab".
// You must say whether you want to refresh primary or secondary.
// Since we don't know if the case is a primary or secondary tab
// we must try both API calls and hope one succeeds.
// I hate this API.
sforce.console.focusPrimaryTabById( tabId );
sforce.console.focusSubtabById( tabId );
} else {
// Didn't find match in the map, likely this tab
// isn't open in the console so let's open up a new tab!
// If case belongs to an account then case will open as subtab of it.
// If case does not belong to an account then it'll open as primary tab.
sforce.console.openPrimaryTab( null, '/' + caseId, true );
}
}
// Keep a map of objectIds and their tabIds.
// This hack is only way I could figure out how to know
// when user clicked a case from the results list to
// focus an existing console tab. The API wouldn't do that
// but rather just log error that I was trying to open a duplicate tab.
// If we don't do this then if a case is already opened as a tab in
// the console then user opens a second console tab, if the user clicks the first
// case from the results list that tab doesn't auto-focus, they stay on current tab.
var tabIdsMap = {};
sforce.console.addEventListener( sforce.console.ConsoleEvent.OPEN_TAB, function( message ) {
if ( message.objectId ) {
tabIdsMap[message.objectId] = message.id;
}
});
sforce.console.addEventListener( sforce.console.ConsoleEvent.CLOSE_TAB, function( message ) {
if ( message.objectId ) {
tabIdsMap[message.objectId] = null;
}
});
</script>
</body>
</html>
</apex:page>
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