dpawluk

import requests
import json

SUBDOMAIN = 'myzendesksubdomain'
s = requests.Session()
s.headers.update({"content-type":"application/json"})
s.auth = ('username@domain/token','VERYSECTRETAPIKEY')

def getTicket(ticket_id, sideloads=[]):
  url = "https://{}.zendesk.com/api/v2/tickets/{}.json".format(SUBDOMAIN, ticket_id)

dpawluk

var request = require('request');
var util = require('util');

var config = {
  'username': '[email protected]/token', // email if using password, email/token if token
  'token':'AVERYSECRETAPIKEY',  // password or token, see above
  'subdomain': 'my_subdomain'  // replace with Zendesk subdomain
};

function printDone(error, response, body) {  // Wrote this to be callback for testing requests

dpawluk

(function() {

  return {
    events: {
      'app.activated':'init',
      'ticket.save':'popModal',
      'click #save_ticket': 'onModalSave',
      'click #fail_ticket': 'onModalCancel'
    },

dpawluk

var app = {
  sheet: {
    get_row_by_id: function(post_id) {
      var sheet = SpreadsheetApp.getActiveSheet();
      var last_row = sheet.getLastRow();
      var columns = sheet.getLastColumn();
      var post_id_column = this.get_column_by_name("Post ID");
      var post_id_range = sheet.getRange(2,post_id_column,last_row,1).getValues();
      var post_id_list = _.flatten(post_id_range, true);
      var row_found = (post_id_list.indexOf(post_id)+2); // header + index zero

dpawluk

import json
import requests
import pprint


# Think about storing these outside the script as a best practice. 
# Look into YAML (One standard method of serializing data, like JSON in ways)
# you could store this config object in a YAML file outside the script and just load it in similar to 
# how you are loading in your JSON file. This tends to be more secure (sharing scripts is easier,
# you don't have to worry about accidentally publishing secret tokens or private info by accident)

dpawluk

import json
import requests
import pprint

# Remember to edit the example json file and replace the placeholder topic_id with the appropriate topic_id
with open('test_post.json', 'r', encoding='utf-8') as data_file:  #going to change this up a bit to help explain differences
  payload_as_object = json.loads(data_file.read()) # Read the string in the file, json.loads() takes json string and converts to a Python object
  payload_as_string = json.dumps(payload_as_object) # Here we have changed the object back into a json string, this is what the API expects to recieve
  

dpawluk

(function() {

  return {

    requests: {
      generic_request: function(url, action) {
        return {
          url: url,
          type: action,
          contentType: "application/json"

dpawluk

# Require our http client
require 'rest_client'

# Create the 'resource', use basic auth
client = RestClient::Resource.new("https://#{zensubdomain}.zendesk.com","#{zenadminemail}/token","#{zenapitoken}")

# Point to the appropriate nested resource
# We are uploading a file so we tell ruby to read some bytes 
# Set the content-type header and provide the required querystring parameter for this endpoint (filename)
response = client['/api/v2/uploads.json'].post File.new("/Path/to/file/upload_example.gif", "rb"), :content_type => 'application/binary', :params => {:filename => "upload_example.gif"}

dpawluk

/*
 * jQuery v1.9.1 included
 */

function get_all_users(total_pages){
  var deferreds = [];  // An array to store all our requests
  for(x=0;x<total_pages;x++) {
    var url = "/api/v2/users?pages=" + (x+1);
    deferreds.push($.ajax({url: url}));
  }

dpawluk

        makeTextRedaction: function() {
            this.$('.text_redact').modal('hide');
            var self = this;
            var user_string = this.$('.redaction_string')[0].value;
            var comment_data = this.comments;
            var matched_comments = _.chain(comment_data)
                .filter(function(comment) { //	Creates a new object only including comments that contain the user's desired string
                    var body_text = comment.body;
                    return body_text.indexOf(user_string) > -1;
                })