turn-up-ticket.md

name	about	title	labels	assignees
Turn-Up Ticket	Procedure for managing changes in production.	[turn-up] <Summary>

Link to this issue from any pull requests that contain the actual change. Reviewers should consider this ticket as part of their code review. The "Validate" step, in particular, is a great place to help out.

Prepare

• < Prepare X. >
• < ... >
• Open the service dashboard.
• < Note the Key Metric. Ideally, there is a number somewhere that measures the success of this change. >
• All done. Proceed to Rollout.

Rollout

• Notify the Datum on-call engineer.
• < Notify customers. >
• < Merge #XXXXX. >
• Record an entry in the Changelog.
• All done. Proceed to Validation.

Validate

If validation fails, proceed to rollback (or remediation, at your discretion). Consider getting a second opinion if choosing not to roll back.

• < Observe the Key Metric. >
• < Exploratory testing. Ideally, state here, in advance, the test steps. >
• All clear. Close this issue.

Rollback

• < Revert #XXXXX. >
• Record an entry in the Changelog.
• < Confirm impact is resolved. >