Created
April 1, 2013 20:54
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amazon reply
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| Hello, | |
| I'm sorry about the problem you had with the delivery of your order. I understand the inconvenience on your part and this is definitely not what we want for our customer to experience. | |
| I want to make things right for you so I've forwarded your feedback about USPS to our shipping department--I know they'll want to hear about your experience. We're aware that our choice of delivery services reflects on our business as a whole, and we appreciate your feedback. | |
| Further, I want to compensate for this; so in case you'll place another order from our website, please have it via One Day Shipping and we will waive the shipping cost. Please make sure that the item is sold and shipped by Amazon or at least Fulfilled-by-Amazon. | |
| One of our aims at Amazon.com is to provide a convenient and efficient service; in this case, we haven't met that standard. I'm truly sorry, and I hope you'll give us another chance in the future. | |
| Customer feedback like yours is very important in helping us continue to improve our website and services. | |
| Thanks for your patience. We hope to see you again soon. |
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