Showing additional content to a user in Zendesk's Help Center. Here I am showing a Zendesk user's support SLA as they submit a new request in the Help Center, based on the GROUP they belong to within Zendesk.

Zendesk Help Center show additional content to user

  Zendesk Help Center show additional content to user

zendesk.css

/* Hide SLAs with .hidden class
 *
 */
.hidden {
  display: none;
}

zendesk.js

/*
 * jQuery v1.9.1 included
 */

$(document).ready(function() {
  
  // show support SLA dependent on subscription level
  (function() {
    var supportGroup;

    //get users group from the HelpCenter object
    supportGroup = HelpCenter.user.groups[0].name;

    switch(supportGroup) {
      case "Elite" || "Elite VIP":
        $('#support-sla-elite').show();
      case "Premium":
        $('#support-sla-premium').show();
      case "Standard":
        $('#support-sla-standard').show();
      default: //Community support
        $('#support-sla-community').show();
    }
  }());

});

zendesk_new_requests_page.html

<nav class="sub-nav clearfix">
  {{breadcrumbs}}
  {{search_bar_small}}
</nav>

<div class="clearfix">

  <section class="main-column">
    <h1>{{header}}{{follow_up_hint}}</h1>
    {{error_list}}
    <div class="form">
      <div class="support-slas">
        <div><strong>Initial Response SLA:</strong>
          <span id="support-sla-elite" class="hidden">4 hours</span>
          <span id="support-sla-premium" class="hidden">8 hours</span>
          <span id="support-sla-standard" class="hidden">1 business day</span>
          <span id="support-sla-community" class="hidden">3 business days</span>
        </div>
      </div>
      {{form}}
    </div>
  </section>

</div>