Created
September 29, 2025 12:01
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A CSV file containing a list of customer feedback.
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| customer_id | channel | feedback_text | product_id | timestamp | |
|---|---|---|---|---|---|
| 742 | mobile_app | I wish ACME had better investment tools like other banks offer. Your competitors provide more options. | ACME Savings | 2023-05-12 09:23:45 | |
| 158 | survey | The loan approval process takes way too long compared to XYZ Bank. I've been waiting 3 weeks! | ACME Loan | 2023-06-18 14:12:33 | |
| 315 | branch_visit | I'm interested in premium banking services. What benefits do you offer beyond standard accounts? | ACME Card | 2023-07-02 10:45:21 | |
| 889 | mobile_app | Mobile app crashes every time I try to check my balance. This has been happening for a week. | ACME Savings | 2023-05-29 17:30:15 | |
| 426 | Would love an automatic savings feature that rounds up purchases and saves the difference | ACME Savings | 2023-04-15 11:20:09 | ||
| 203 | branch_visit | As a premium customer, I'm disappointed with the long wait times at your downtown branch | ACME Premium | 2023-07-22 15:45:30 | |
| 567 | survey | How does your mortgage rate compare to Bank of America's current offers? | ACME Loan | 2023-06-05 13:10:22 | |
| 112 | mobile_app | Investment options are very limited in your app. Robinhood offers much more | ACME Invest | 2023-05-18 08:12:47 | |
| 678 | Can you add a feature that automatically transfers $100 to savings every payday? | ACME Savings | 2023-07-11 09:33:18 | ||
| 334 | branch_visit | The premium lounge at your main branch is always overcrowded and understaffed | ACME Premium | 2023-06-29 16:20:05 | |
| 755 | mobile_app | Why don't you offer automated portfolio rebalancing like Wealthfront does? | ACME Invest | 2023-05-25 12:45:10 | |
| 921 | survey | Loan department is much slower than Capital One - my application has been pending for 18 days | ACME Loan | 2023-06-22 10:15:42 | |
| 487 | mobile_app | App login fails about 50% of the time with 'network error' even when my connection is fine | ACME Card | 2023-07-15 08:05:37 | |
| 142 | Please implement a budgeting tool that categorizes my spending automatically | ACME Savings | 2023-04-28 14:22:19 | ||
| 266 | branch_visit | Premium customers shouldn't have to wait in the same line as everyone else | ACME Premium | 2023-07-08 11:40:55 | |
| 833 | survey | Your CD rates are consistently lower than Ally Bank's offerings | ACME Invest | 2023-06-14 16:30:28 | |
| 679 | mobile_app | Would be great to have a 'save spare change' feature like Chase has | ACME Savings | 2023-05-07 13:18:43 | |
| 354 | branch_visit | The mobile check deposit feature in your app never works properly for me | ACME Card | 2023-07-19 09:55:21 | |
| 198 | Why can't I set up automatic transfers between my external accounts? | ACME Savings | 2023-04-20 17:10:34 | ||
| 511 | survey | Home equity loan rates are better at Wells Fargo - can you match them? | ACME Loan | 2023-06-27 12:25:16 | |
| 623 | mobile_app | Investment research tools are very basic compared to Fidelity's platform | ACME Invest | 2023-05-31 10:40:52 | |
| 777 | branch_visit | Premium service desk is never open when I visit on weekends | ACME Premium | 2023-07-05 14:15:08 | |
| 432 | I'd switch all my banking if you offered automated tax-loss harvesting | ACME Invest | 2023-06-08 11:05:39 | ||
| 156 | mobile_app | App notifications are delayed by several hours - missed important fraud alerts | ACME Card | 2023-07-12 08:50:27 | |
| 289 | survey | Auto loan department takes twice as long to approve as credit union | ACME Loan | 2023-06-01 15:35:14 | |
| 644 | branch_visit | Can you explain the benefits of upgrading to premium banking? | ACME Premium | 2023-07-16 10:25:43 | |
| 891 | mobile_app | Bill pay feature is unreliable - payments sometimes go out late | ACME Card | 2023-05-14 09:15:38 | |
| 722 | Would pay extra for a service that automatically optimizes my cash across accounts | ACME Savings | 2023-04-25 13:50:12 | ||
| 533 | survey | Why are your wealth management fees higher than Vanguard's? | ACME Invest | 2023-06-11 16:45:29 | |
| 467 | branch_visit | Premium customer service phone line has the same hold times as regular line | ACME Premium | 2023-07-01 11:30:47 | |
| 378 | mobile_app | Can't find any ESG investment options in your platform | ACME Invest | 2023-05-21 14:20:35 | |
| 912 | Automatic savings buckets would help me organize my goals better | ACME Savings | 2023-04-30 10:10:22 | ||
| 241 | survey | Mortgage rate lock process is more cumbersome than at Quicken Loans | ACME Loan | 2023-06-16 09:25:18 | |
| 854 | mobile_app | App is missing basic features like spending analytics and forecasts | ACME Card | 2023-07-07 12:40:54 | |
| 699 | branch_visit | Teller didn't recognize my premium status and made me wait 25 minutes | ACME Premium | 2023-06-25 15:15:33 | |
| 127 | Round-up savings program would get me to use your debit card more | ACME Savings | 2023-05-04 17:30:41 | ||
| 582 | survey | Personal loan rates aren't competitive with online lenders like SoFi | ACME Loan | 2023-06-20 14:50:26 | |
| 963 | mobile_app | Mobile check deposit limits are lower than other banks I've used | ACME Card | 2023-07-14 08:20:19 | |
| 305 | branch_visit | Premium members should get free notary services at branches | ACME Premium | 2023-06-07 10:35:48 | |
| 476 | Why can't I set savings goals with automatic funding in your app? | ACME Savings | 2023-04-22 15:45:37 | ||
| 819 | survey | Business loan processing is slower than at traditional banks | ACME Loan | 2023-06-13 11:15:29 | |
| 654 | mobile_app | App is missing dark mode which all other banking apps have | ACME Card | 2023-07-09 13:25:44 | |
| 192 | branch_visit | What exclusive investment opportunities come with premium status? | ACME Premium | 2023-07-18 09:40:15 | |
| 538 | Automatic bill negotiation service would be a game-changer | ACME Savings | 2023-05-16 14:10:28 | ||
| 271 | survey | Why does refinancing with you take longer than with Rocket Mortgage? | ACME Loan | 2023-06-24 16:30:52 | |
| 745 | mobile_app | Biometric login fails about 30% of the time on my iPhone | ACME Card | 2023-07-21 08:45:33 | |
| 423 | branch_visit | Premium customers should get priority appointment scheduling | ACME Premium | 2023-06-04 11:20:47 | |
| 987 | Would love a feature that automatically saves when I get a paycheck | ACME Savings | 2023-05-09 10:15:39 | ||
| 362 | survey | HELOC approval timeline is much longer than advertised | ACME Loan | 2023-06-30 14:40:21 | |
| 514 | mobile_app | Can't find any cryptocurrency investment options in your platform | ACME Invest | 2023-05-28 12:55:18 | |
| 231 | branch_visit | What exactly justifies the $25/month fee for premium banking? | ACME Premium | 2023-07-10 15:25:44 | |
| 876 | Automatic savings based on spending patterns would be revolutionary | ACME Savings | 2023-04-17 09:30:12 | ||
| 649 | survey | Car loan rates are better at credit unions - can you compete? | ACME Loan | 2023-06-03 13:15:28 | |
| 782 | mobile_app | App is missing basic budgeting features that Mint has had for years | ACME Card | 2023-07-17 10:50:36 | |
| 153 | branch_visit | Premium banking doesn't seem to offer enough value for the cost | ACME Premium | 2023-06-28 12:40:19 | |
| 295 | Would pay for a service that automatically maximizes my interest earnings | ACME Savings | 2023-05-23 16:20:45 | ||
| 468 | survey | Why is your mortgage application so much paperwork compared to online lenders? | ACME Loan | 2023-06-10 11:35:27 | |
| 917 | mobile_app | App notifications are inconsistent - sometimes get them, sometimes don't | ACME Card | 2023-07-13 09:15:38 | |
| 341 | branch_visit | Premium customer service reps don't seem any more knowledgeable | ACME Premium | 2023-06-06 14:50:22 | |
| 724 | Automatic savings that adjust based on my cash flow would be amazing | ACME Savings | 2023-04-19 10:25:33 | ||
| 589 | survey | Student loan refinancing options are limited compared to Earnest | ACME Loan | 2023-06-17 15:40:51 | |
| 852 | mobile_app | Why can't I see all my external accounts in one view like Personal Capital? | ACME Invest | 2023-05-27 11:30:44 | |
| 176 | branch_visit | Premium members should get free wire transfers | ACME Premium | 2023-07-20 13:15:29 | |
| 413 | Would switch banks for automated tax-optimized investment features | ACME Invest | 2023-06-21 10:50:37 | ||
| 937 | survey | Why does it take 5 business days to get a personal loan decision? | ACME Loan | 2023-06-26 14:25:18 | |
| 682 | mobile_app | App is missing predictive cash flow features that would help budgeting | ACME Card | 2023-07-03 08:40:52 | |
| 254 | branch_visit | What exclusive events or perks come with premium membership? | ACME Premium | 2023-06-15 11:35:41 | |
| 531 | Automatic savings that learn from my behavior would be perfect | ACME Savings | 2023-05-01 15:20:28 | ||
| 798 | survey | Why are your business banking fees higher than Chase's? | ACME Loan | 2023-06-19 09:45:37 | |
| 167 | mobile_app | Can't find any socially responsible investment options in your platform | ACME Invest | 2023-05-20 12:30:45 | |
| 349 | branch_visit | Premium banking seems overpriced for what you actually get | ACME Premium | 2023-07-04 16:15:22 | |
| 482 | Would love automatic savings triggers based on specific life events | ACME Savings | 2023-04-24 10:50:39 | ||
| 715 | survey | Why does your mortgage process require so many in-person meetings? | ACME Loan | 2023-06-23 13:20:48 | |
| 893 | mobile_app | App needs a complete redesign - looks outdated compared to competitors | ACME Card | 2023-07-06 09:35:17 | |
| 261 | branch_visit | Premium customer service should be available 24/7 | ACME Premium | 2023-06-12 14:40:33 | |
| 574 | Automatic savings that pause when my balance is low would be helpful | ACME Savings | 2023-05-05 11:25:46 | ||
| 327 | survey | Your small business loan terms aren't as good as BlueVine's | ACME Loan | 2023-06-09 15:30:19 | |
| 846 | mobile_app | Why can't I set up automatic investments like with Betterment? | ACME Invest | 2023-05-30 10:15:42 | |
| 193 | branch_visit | What exactly makes your premium checking 'premium'? | ACME Premium | 2023-07-23 12:50:28 | |
| 459 | Would love automatic savings that increase when my income increases | ACME Savings | 2023-05-08 14:40:37 | ||
| 728 | survey | Why does your auto loan department need so much documentation? | ACME Loan | 2023-06-15 10:20:45 | |
| 372 | mobile_app | App needs better security features like face ID for transactions | ACME Card | 2023-07-24 08:30:19 | |
| 514 | branch_visit | Premium banking benefits aren't clearly explained when signing up | ACME Premium | 2023-06-02 15:45:32 | |
| 687 | Automatic savings based on my spending categories would be perfect | ACME Savings | 2023-05-13 09:50:24 | ||
| 239 | survey | Why are your wealth management minimums so much higher than Schwab's? | ACME Invest | 2023-06-07 16:35:41 | |
| 851 | mobile_app | App needs a 'save this amount monthly' feature for goal-based savings | ACME Card | 2023-07-25 10:20:38 | |
| 426 | branch_visit | Premium members should get free cashier's checks | ACME Premium | 2023-06-17 13:15:29 | |
| 963 | Would pay for automatic savings that optimize for my tax situation | ACME Savings | 2023-05-19 11:40:52 | ||
| 178 | survey | Why does your mortgage process take so many weeks? | ACME Loan | 2023-06-29 09:25:47 | |
| 542 | mobile_app | Can't find any way to automatically invest spare change in your app | ACME Invest | 2023-05-26 14:30:18 | |
| 315 | branch_visit | What exclusive investment research comes with premium status? | ACME Premium | 2023-07-26 15:40:33 | |
| 729 | Automatic savings that adjust based on market conditions would be innovative | ACME Invest | 2023-06-10 12:45:39 | ||
| 487 | survey | Why are your personal loan interest rates higher than LightStream's? | ACME Loan | 2023-06-28 11:20:45 | |
| 852 | mobile_app | App needs more customization options for the dashboard | ACME Card | 2023-07-27 09:15:28 | |
| 164 | branch_visit | Premium banking doesn't seem worth it compared to standard accounts | ACME Premium | 2023-06-19 14:35:47 | |
| 293 | Would love automatic savings that pause during holiday seasons | ACME Savings | 2023-05-22 10:50:36 | ||
| 671 | survey | Why does your business line of credit require so much collateral? | ACME Loan | 2023-06-30 16:20:19 |
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