Created
January 25, 2021 19:46
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Actualización de un ticket
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<soapenv:Envelope xmlns:soapenv="http://schemas.xmlsoap.org/soap/envelope/" xmlns:ws="https://ipicyt.edu.mx/ws_i_solicitud_tk_imms_ipicyt"> | |
<soapenv:Header/> | |
<soapenv:Body> | |
<ws:TicketRequest> | |
<ws:id_remedy_glpi>INC840108</ws:id_remedy_glpi> | |
<ws:type_transaccion>UPDATE</ws:type_transaccion> | |
<ws:sub_type_transaction>New</ws:sub_type_transaction> | |
<ws:Id_referencia_cliente>INC840108</ws:Id_referencia_cliente> | |
<ws:Company>IMSS</ws:Company> | |
<ws:ProdCat01>SW GESTION</ws:ProdCat01> | |
<ws:ProdCat02>ARQUITECTURA TECNOLOGICA</ws:ProdCat02> | |
<ws:ProdCat03>IPICYT</ws:ProdCat03> | |
<ws:nombre_producto/> | |
<ws:CatOp01>APLICACIONES</ws:CatOp01> | |
<ws:CatOp02>ATENCION DE APLICACIONES</ws:CatOp02> | |
<ws:CatOp03>SOPORTAR</ws:CatOp03> | |
<ws:glpi_tickets.requesttypes_id>Incidente</ws:glpi_tickets.requesttypes_id> | |
<ws:contact_type>Self Service</ws:contact_type> | |
<!--Optional:--> | |
<ws:Impact>1</ws:Impact> | |
<!--Optional:--> | |
<ws:urgency>1</ws:urgency> | |
<ws:glpi_tickets.name>INCIDENCIA DE DNS lunes 25 de enero</ws:glpi_tickets.name> | |
<ws:glpi_tickets.content>INCIDENCIA DE DNS</ws:glpi_tickets.content> | |
<ws:notes>Tipo de Servicio: DNS | |
Aplicativo: CORONAVIRUS | |
Descripción de la incidencia: TICKET DE PRUEBA, HACER CASO OMISO.</ws:notes> | |
<ws:priority>1</ws:priority> | |
<!--Optional:--> | |
<ws:actual_sys_date>01/25/2021 12:48:24-0600</ws:actual_sys_date> | |
<ws:caller>N/A</ws:caller> | |
<ws:calle_email>N/A</ws:calle_email> | |
<ws:caller_phone>N/A</ws:caller_phone> | |
<ws:id_glpi>INC840175</ws:id_glpi> | |
<ws:Ticket_IPICYT>2021010129</ws:Ticket_IPICYT> <ws:Attachment.FileName1/> | |
<ws:Attachment.FileType1/> | |
<ws:Attachment.FileData1/> | |
<ws:Attachment.FileName2/> | |
<ws:Attachment.FileType2/> | |
<ws:Attachment.FileData2/> | |
<ws:Attachment.FileName3/> | |
<ws:Attachment.FileType3/> | |
<ws:Attachment.FileData3/> | |
</ws:TicketRequest> | |
</soapenv:Body> | |
</soapenv:Envelope> |
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