by Ossi Hanhinen, @ohanhi
with the support of Futurice 💚.
Licensed under CC BY 4.0.
#!/usr/bin/env ruby | |
# A sneaky wrapper around Rubocop that allows you to run it only against | |
# the recent changes, as opposed to the whole project. It lets you | |
# enforce the style guide for new/modified code only, as opposed to | |
# having to restyle everything or adding cops incrementally. It relies | |
# on git to figure out which files to check. | |
# | |
# Here are some options you can pass in addition to the ones in rubocop: | |
# |
(by @andrestaltz)
If you prefer to watch video tutorials with live-coding, then check out this series I recorded with the same contents as in this article: Egghead.io - Introduction to Reactive Programming.
This playbook has been removed as it is now very outdated. |
class ZendeskTicketsJob | |
extend Resque::Plugins::ExponentialBackoff | |
@queue = :low | |
FIELDS = ['zendesk_id', 'requester_id', 'assignee_id', 'group', 'subject', 'tags', 'status', 'priority', 'via', 'ticket_type', 'created_at', 'assigned_at', 'solved_at', 'resolution_time', 'satisfaction', 'group_stations', 'assignee_stations', 'reopens', 'replies', 'first_reply_time_in_minutes', 'first_reply_time_in_minutes_within_business_hours', 'first_resolution_time_in_minutes', 'first_resolution_time_in_minutes_within_business_hours', 'full_resolution_time_in_minutes', 'full_resolution_time_in_minutes_within_business_hours', 'agent_wait_time_in_minutes', 'agent_wait_time_in_minutes_within_business_hours', 'requester_wait_time_in_minutes', 'requester_wait_time_in_minutes_within_business_hours', 'reservation_code', 'requires_manual_closing'] | |
def self.perform(url) | |
`rm /tmp/zendesk_tickets*` | |
`wget #{url} -O /tmp/zendesk_tickets.csv.zip` | |
`unzip -p /tmp/zendesk_tickets.csv.zip > /tmp/zendesk_tickets.csv` | |