gistfile1.txt

    FX OS - As BuddyUp is an on device help app, users will be able to quickly get device specific answers to their questions
    SUMO - BuddyUp leverages the SUMO community, but will also add additional interest in SUMO and possibly result in onboarding more SUMO contributors to answer questions

As far as how it provides strategic advantage:

    FX OS - We can more quickly identify device specific issues and rectify them. The app is now readily available in the Marketplace and can be leveraged by anyone that has a FX OS device.
    SUMO - Enhances our overall support story by building a good story on the FX OS support side.

An overall strategic advantage of the whole BuddyUp pilot is:

    Provided specific, focused QA training that will be applicable not only to Mozilla, but to other projects as well. Sets community up for success, no matter what they want to test.
    Embedded community in a Mozilla project, including participation in a Team Work Week. Gave community a sense of pride and ownership of a project, and a true participatory experience.