dump-tickets: Dump all your Zendesk ticket summaries to a single HTML file

0-dump-tickets

#!/usr/bin/env ruby
# gem install -N zendesk_api

require 'zendesk_api'
require 'truncate_html'
require 'active_support'
require 'active_support/core_ext'
require 'cgi'
require 'erb'

class TicketDumper
  include TruncateHtmlHelper

  BASE_URL = 'https://aptible.zendesk.com/agent/tickets'

  def client
    fail 'ENV["TOKEN"] not set!' unless ENV['TOKEN']

    @client ||= ZendeskAPI::Client.new do |config|
      config.url = 'https://aptible.zendesk.com/api/v2'
      config.username = '[email protected]'
      config.token = ENV['TOKEN']
    end
  end

  def save_index(filename)
    File.open(filename, 'w') do |file|
      file << ERB.new(File.read('index.html.erb')).result(binding)
    end
  end

  # Decorator methods
  def truncated_description(ticket)
    truncate_html(CGI.escape_html(ticket.description), length: 400)
  end

  def submitter(ticket)
    ticket.via.source.from.name || '(Unknown)'
  rescue
    '(Unknown)'
  end

  def datetime(ticket)
    ticket.created_at.iso8601
  end

  def shortdate(ticket)
    ticket.created_at.strftime('%b %d')
  end
end

dumper = TicketDumper.new
dumper.save_index("index-#{Time.now.to_i}.html")

application.css

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elements.css

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15px;font-size:13px;color:#333;margin:0;line-height:22px}#alert.visible+#wrapper section.main_panes.apps_nav_bar>header{top:94px}section.main_panes.apps_nav_bar>footer{position:static;background:none;border:none;height:auto}section.main_panes.apps_nav_bar .pane{border:none;top:0;bottom:0;right:0;left:0}section.main_panes .with_apps_pane{right:370px}#branding_header .apps_group{position:relative;margin-right:5px}#branding_header .apps_group>.btn:last-of-type{-moz-border-radius-topright:4px;-webkit-border-top-right-radius:4px;-o-border-top-right-radius:4px;-ms-border-top-right-radius:4px;-khtml-border-top-right-radius:4px;border-top-right-radius:4px;-moz-border-radius-bottomright:4px;-webkit-border-bottom-right-radius:4px;-o-border-bottom-right-radius:4px;-ms-border-bottom-right-radius:4px;-khtml-border-bottom-right-radius:4px;border-bottom-right-radius:4px}#branding_header .apps_group .btn img{opacity:1}#branding_header .apps_group.btn-group 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.user_photo{position:absolute;left:0px}.bulk_edit_modal .modal-body .pane.right label{text-align:left;font-weight:bold;margin:12px 0 18px 0}.bulk_edit_modal .modal-body .pane.right input{font-size:12px;height:28px;padding:0 7px;box-sizing:border-box;-webkit-box-sizing:border-box;-moz-box-sizing:border-box;-ms-box-sizing:border-box;margin-bottom:6px;width:100%}.bulk_edit_modal .modal-body .pane.right .subject-field input{margin-top:6px}.bulk_edit_modal .modal-body .pane.left{background-color:#f8f8f8;border-right:1px solid #dcdcdc;width:330px;overflow-x:hidden;z-index:inherit}.bulk_edit_modal .modal-footer{padding:8px;min-height:40px}.bulk_edit_modal .modal-footer .ticket_submit_buttons .save{color:#ffffff}.bulk_edit_modal .modal-footer .object_options{float:left;margin-left:5px;margin-top:10px}.bulk_edit_modal .modal-footer .macro-selector{float:left;text-align:left;position:relative;top:6px;left:15px;margin:0;width:284px}#bulk_edit_progress_pane{text-align:center;background-color:#ffffff;position:absolute;top:0;left:0;right:0;bottom:0}#bulk_edit_progress_pane .bulk_edit_success_header{margin-top:200px}#bulk_edit_progress_pane .bulk_edit_header{margin-top:30px;margin-bottom:10px}#bulk_edit_progress_pane .bulk_edit_errors{margin-bottom:20px}#bulk_edit_progress_pane .progress-description-header{font-size:18px;font-weight:bold;text-align:center;margin-top:150px;margin-bottom:30px}#bulk_edit_progress_pane .progress-description{text-align:center;margin-top:30px}#bulk_edit_progress_pane .progress{width:500px;margin:0 auto}#bulk_edit_progress_pane .bulk_edit_header{text-align:center}#bulk_edit_progress_pane .bulk_edit_section{margin-top:30px;text-align:center}.group_memberships{width:800px}.group_memberships.modal{margin-left:-400px}.group_memberships .modal-body{position:relative;max-height:480px}.group_memberships .icon{width:36px;height:30px;float:left}.group_memberships .icon.group{background-position:0 -284px}.group_memberships .tile{position:relative;border-radius:6px;background-color:#f4f4f4;border:2px solid #eee;margin-top:6px;margin-right:6px;padding:10px;cursor:pointer;height:38px;display:table;width:159px;float:left}.group_memberships .tile.new{border-color:white;background-color:white;padding-top:18px;height:30px}.group_memberships .tile.new:hover{background-color:#ecf4dc;border-color:#eceecf}.group_memberships .tile.new:hover .real_input{display:block}.group_memberships .tile.new:hover .fake_link{display:none}.group_memberships .tile.new .real_input{display:none}.group_memberships .tile.new .fake_link p{margin-top:1px;text-align:center}.group_memberships .tile.new .fake_link p a{text-decoration:underline}.group_memberships .tile.new input{font-size:11px;width:115px;margin-right:4px;height:12px;float:left;line-height:18px}.group_memberships .tile.new .btn-small{padding:3px 7px 5px;font-size:11px;line-height:13px}.group_memberships .tile.saving{opacity:0.4}.group_memberships .tile.saving:after{content:url(/agent/assets/icons/spinners/small_spinner-4cc65b7c466f17db6fe79448ea3baf9b.gif);position:absolute;top:16px;left:83px}.group_memberships .tile .checkmark{float:left;opacity:0.5;margin-top:2px;display:none;opacity:1;position:absolute;top:22px;left:34px}.group_memberships .tile .title{display:block;color:#777;display:table-cell;vertical-align:middle;width:115px}.group_memberships .tile:hover{background-color:#ececec;border-color:#e6e6e6}.group_memberships .tile.selected{background:#ecf4dc;border-color:#eceecf}.group_memberships .tile.selected .checkmark{display:block}.group_memberships .tile.selected .title{color:#555;font-weight:bold}.group_memberships 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format("truetype"),url(/agent/assets/fonts/entypo.svg#wf) format("svg")}.contextual_help{position:absolute;right:20px;bottom:0px;background-color:#F0F0F0;-webkit-box-shadow:-3px 10px 10px rgba(0,0,0,0.1);-moz-box-shadow:-3px 10px 10px rgba(0,0,0,0.1);box-shadow:-3px 10px 10px rgba(0,0,0,0.1);border-radius:4px 4px 0px 0px;padding:0px !important}.contextual_help.collapsed{width:240px;-webkit-transition:width 0.25s ease;-webkit-transition-delay:0.25s;-moz-transition:width 0.25s ease 0.25s;-o-transition:width 0.25s ease 0.25s;transition:width 0.25s ease 0.25s}.contextual_help.collapsed .content{max-height:0px;-webkit-transition:max-height 0.25s ease;-webkit-transition-delay:0s;-moz-transition:max-height 0.25s ease 0s;-o-transition:max-height 0.25s ease 0s;transition:max-height 0.25s ease 0s}.contextual_help.collapsed label{max-width:195px}.contextual_help.expanded{width:300px;-webkit-transition:width 0.25s ease;-webkit-transition-delay:0s;-moz-transition:width 0.25s ease 0s;-o-transition:width 0.25s ease 0s;transition:width 0.25s ease 0s}.contextual_help.expanded .content{max-height:999px;-webkit-transition:max-height 0.25s ease;-webkit-transition-delay:0.25s;-moz-transition:max-height 0.25s ease 0.25s;-o-transition:max-height 0.25s ease 0.25s;transition:max-height 0.25s ease 0.25s}#wrapper.os-windows .contextual_help div.icon{line-height:13px}#wrapper.os-windows .contextual_help div.icon span.plus,#wrapper.os-windows .contextual_help div.icon span.minus{line-height:3px}#wrapper.os-windows .contextual_help div.bullet{line-height:6px}#wrapper.os-windows .contextual_help .title_bar a{margin-top:-5px}#wrapper.os-windows .contextual_help .sections nav a{margin-top:-6px;vertical-align:middle}#wrapper.os-windows .contextual_help .sections nav a div.icon{line-height:15px}#wrapper.os-windows .contextual_help .sections nav a.active{padding-top:3px;padding-bottom:10px;vertical-align:top}#wrapper.os-windows .contextual_help .sections nav a.active 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.content .foot a:first-of-type{border-right:1px solid #ccc}.contextual_help .icon{display:inline-block;font-family:entypo;font-size:30px;line-height:27px;cursor:default}.contextual_help .bullet{position:absolute;left:11px;color:#bbb;cursor:default;font-family:entypo;font-size:30px;line-height:18px}.contextual_help label{font-weight:bold;display:inline-block;cursor:default;margin-left:3px;overflow:hidden;text-overflow:ellipsis;white-space:nowrap;max-width:240px}.contextual_help .clickable,.contextual_help .clickable *{cursor:pointer}.contextual_help .title_bar{border-radius:4px 4px 0px 0px;border:1px solid #96c600;border-bottom:none;background-color:#78a500;color:white;padding:3px 10px;overflow:hidden;height:26px}.contextual_help .title_bar h3,.contextual_help .title_bar h4{display:inline}.contextual_help .title_bar label{color:#ffffff;vertical-align:top;margin-top:5px}.contextual_help .title_bar 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.subtopics_view .icon{position:absolute;top:1px;margin-left:7px;display:block;line-height:16px;cursor:pointer;width:15px;font-size:29px;color:#BBB}.contextual_help .sections ul li.references .container .subtopics_view .icon:hover{color:#444}.contextual_help .sections ul li.references .container .subtopics_view .icon .minus{display:none}.contextual_help .sections ul li.references .container .subtopics_view .icon .plus{display:block}.contextual_help .sections ul li.references .container .subtopics_view .subtopics{margin:0px 0px 0px 15px;max-height:0px;overflow:hidden;-webkit-transition:max-height 0.25s ease;-webkit-transition-delay:0s;-moz-transition:max-height 0.25s ease 0s;-o-transition:max-height 0.25s ease 0s;transition:max-height 0.25s ease 0s}.contextual_help .sections ul li.references .container .subtopics_view .subtopics .bullet{margin-left:-26px;margin-top:0px}.contextual_help .sections ul li.references .container .subtopics_view.show .icon .minus{display:block}.contextual_help .sections ul li.references .container .subtopics_view.show .icon .plus{display:none}.contextual_help .sections ul li.references .container .subtopics_view.show .subtopics{max-height:599px}.modal_video{width:auto;height:auto;top:50%;left:50%;margin-top:-270px;margin-left:-480px;overflow:visible;background:url(/agent/assets/icons/spinners/loading_2x_ff-e93736549f833458ede55c6288f48bc4.gif) center no-repeat}.modal_video iframe{display:block}.modal_video .close_video{cursor:pointer;position:absolute;height:34px;width:34px;right:-17px;top:-17px;font-size:25px;line-height:32px;text-align:center;background-color:#999;color:#fff;border-radius:50%;-webkit-transition:background-color 0.125s ease;-webkit-transition-delay:0s;-moz-transition:background-color 0.125s ease 0s;-o-transition:background-color 0.125s ease 0s;transition:background-color 0.125s ease 0s;padding-left:5px\9}.modal_video 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.btn-secondary{border-radius:15px;padding:5px 20px;margin:0px}.contextual-tooltip .btn-secondary i{opacity:0.6}.contextual-tooltip .tip{position:absolute;display:none;width:280px;border:1px solid #dedede;background-color:white;color:#555;text-align:left;padding-bottom:5px;z-index:500;border-radius:3px;box-sizing:border-box;-webkit-box-sizing:border-box;-moz-box-sizing:border-box;-ms-box-sizing:border-box;-webkit-box-shadow:0px 2px 4px #eee;-moz-box-shadow:0px 2px 4px #eee;box-shadow:0px 2px 4px #eee}.contextual-tooltip .tip.mini{background-color:#333;padding:0px}.contextual-tooltip .tip.mini p{color:#fff}.contextual-tooltip .tip h5{border-radius:4px 4px 0px 0px;background-color:#f8f8f8;border-bottom:1px solid #dedede;font-size:12px;font-weight:600;padding:10px 15px}.contextual-tooltip .tip p{width:auto;margin:10px 15px;font-weight:400;color:#777}.contextual-tooltip .tip p a{margin:0px;padding:0px;color:#aaa}.contextual-tooltip .tip p a:hover{color:#999;text-decoration:none}.contextual-tooltip .tip a{border-radius:20px;margin:0px 0px 10px 15px;padding:3px 15px}.contextual-tooltip .tip .diamond{display:none;position:absolute;top:-6px;left:50%;width:15px;height:15px;background-color:#333;-webkit-transform:rotate(45deg);-moz-transform:rotate(45deg);-ms-transform:rotate(45deg);-o-transform:rotate(45deg);transform:rotate(45deg)}.new-page-icon{width:11px;height:11px;display:inline-block;background:url(/agent/assets/sprites/components/external_link_1x-e7beb67e7cd06d23cb877fedb08dbcdc.png) no-repeat}@media only screen and (min-resolution: 1.5dppx){.new-page-icon{width:13px;height:11px;background:url(/agent/assets/sprites/components/external_link_2x-f0ee1a64cc14c35a1ffe5f7a37968e6c.png) no-repeat;background-size:100%}}.help-center-list{width:370px}.help-center-list.modal{margin-left:-185px}.help-center-list .table tr{cursor:pointer}.help-center-list .table td{border:0}.help-center-list .table .brand-logo{width:40px}.help-center-list .table .brand-name{padding-top:15px}@media print{.pane,.section,header,.mast{position:static !important}.pane.left,.pane.right,header{border:none !important;background-color:white !important}.pane.left.section,.pane.right.section{width:100% !important}.pane.right.section{padding-top:10px !important}.pane.left{float:left !important}.main_panes>header .pane .btn-group{margin-left:0 !important}.main_panes>header .pane .btn-group .btn{text-shadow:none !important;background:none !important;background-image:none !important;background-color:none !important}.mast{width:100%;background-color:white !important}.mast .source{line-height:19px}.mast .profile{position:inherit !important}.property_box{margin-left:0 !important}.event .title{margin-bottom:3px}.token{text-shadow:none}.filters a .count{position:relative !important}.search .search_bar{top:inherit;left:inherit}.search #search_results{position:inherit;margin-top:80px}.tag{text-shadow:none !important}#main_navigation,#branding_header,#modals,footer,.action_buttons,.ticket_submit_buttons,.object_options,.face_box,.comment_input,.origin,.conversation_mode,.ticket_call_console,.user_photo .agent,.change_requester_email,.for_save,.delete,.learn_more,.origin,table .selection,.aux-content,.show_tips{display:none !important}}

Gemfile

source 'https://rubygems.org'

gem 'zendesk_api'
gem 'truncate_html'
gem 'activesupport'

index.html.erb

<!doctype html>
<html lang="en" class="no-js" style="overflow: scroll;">
  <head>
    <meta charset="utf-8">
    <link href="application.css" media="all" rel="stylesheet" />
    <link href="elements.css" media="screen, projection, print" rel="stylesheet" />
  </head>

  <body style="overflow: scroll;">
    <div id="search_results_container">
      <ul class="ember-view items fr-focus">
        <% client.tickets.all do |ticket| %>
        <li class="ember-view">
          <div class="ember-view">
            <span class="ticket_status_label compact closed">?</span>
            <div class="content">
              <a href="<%= BASE_URL %>/<%= ticket.id %>" class="title"><%= ticket.subject %></a>
              <div class="description">
                <%= truncated_description(ticket) %>
              </div>
              <div class="details">
                Question #<%= ticket.id %> — <time datetime="<%= datetime(ticket) %>"><%= shortdate(ticket) %></time> — <%= submitter(ticket) %>
              </div>
            </div>
          </div>
        </li>
        <% end %>
      </ul>
    </div>
  </body>
</html>

bundle install
TOKEN=... ./0-dump-tickets

this is smart