gistfile1.txt

1. In feedback tab settings open advanced customizations
2. Change line 9 to the new text you want to show instead of the default text
3. paste the code below into the "Custom CSS" field
 
</style>
<script type="text/javascript" src="//ajax.googleapis.com/ajax/libs/jquery/1.7.1/jquery.min.js" charset="UTF-8"></script>
<script type="text/javascript">
  setTimeout(function(){
    $("a.preferChat").css("border-color", "#3399ff")
    $("a.preferTicket").css("border-color", "#3399ff")
    $("a.preferChat img").attr("src", "http://blog.finpoint.co.uk/images/chat.png")
    $("a.preferTicket img").attr("src", "http://blog.finpoint.co.uk/images/ticket.png")
  }, 200);
</script>
<style>