Sample code of using the MuleSoft BMC Remedy Connector

sample-remedy-connector-usage

        <enricher doc:name="Message Enricher" source="#[payload]" target="#[flowVars['itsm-event-data']]">
            <remedy:get-single username="${remedy.read.username}" password="${remedy.read.password}" config-ref="RemedyConnection" id="#[message.outboundProperties['remedy_event_id']]" type="${remedy.outbound.table}" idBased="#[true]" doc:name="get-event-details"/>
        </enricher>
        <set-payload value="#[message.outboundProperties['remedy_form_id']]" doc:name="Set Payload"/>
        <choice doc:name="Choice">
            <when expression="#[message.outboundProperties['remedy_form'] == '${helpdesk.form}']">
                <remedy:query username="${remedy.read.username}" password="${remedy.read.password}" config-ref="RemedyConnection" query="('Incident Number' = &quot;#[payload]&quot;)" type="${helpdesk.form}" idBased="#[true]" doc:name="query-helpdesk-form"/>
                <set-payload value="#[payload.get(0)]" doc:name="Get first entry"/>
            </when>
            <otherwise>
                <remedy:get-single username="${remedy.read.username}" password="${remedy.read.password}" config-ref="RemedyConnection" type="#[message.outboundProperties['remedy_form']]" id="#[message.outboundProperties['remedy_form_id']]" idBased="#[true]" doc:name="get-form-to-sg"/>
            </otherwise>
        </choice>
        
        <remedy:create-single username="${remedy.write.username}" password="${remedy.write.password}" config-ref="RemedyConnection" type="${remedy.inbound.table}" doc:name="remedy-create"/>

        <expression-component doc:name="update-process-date"><![CDATA[payload = new java.util.HashMap();
payload.put('${process.date}', Calendar.getInstance());
payload.put('${itsmId}', flowVars['remedy_event_id']);
return payload;]]></expression-component>
        <remedy:update-single username="${remedy.write.username}" password="${remedy.write.password}" config-ref="RemedyConnection" type="${remedy.outbound.table}" doc:name="update-event">
            <remedy:object ref="#[payload]"/>
        </remedy:update-single>