CLAIMS 15.2

vertafor.dml

<dml>
  <waterfall-dialog id='main'>
    <step>
      <!-- TODO: Provide as entry -->
      <assign to='cars' value='[ { model: "Audi", plate: "EVR-7733" }, { model: "Mercedes", plate: "CAS-921" } ]' />
      <assign to='drivers' value='[ { name: "Bill Gates", id: "422279296" }, { name: "Melinda Gates", id: "422279296" } ]' />
      <assign to='profile' value='{ name: "Bill Gates", firstName: "Bill" }' />
      <message>I’m Ava, your friendly auto insurance claims bot. I can help you file a claim, check claim status or contact your claim manager.</message>
      <!-- <go to='get-profile' /> -->
    </step>
    <step memo='type'>
      <!-- <if value='!profile'>
        <go to='contact' break $code='profile' />
      </if> -->
      <go to='get-type' />
    </step>
    <step memo='details'>
      <go to='get-details' />
    </step>
    <step memo='date'>
      <go to='get-date' />
    </step>
    <step memo='car'>
      <if value='!date'>
        <go to='contact' break $code='date' />
      </if>
      <go to='get-car' $cars='@cars' />
    </step>
    <step memo='driver'>
      <go to='get-driver' $profile='@profile' $drivers='@drivers' />
    </step>
    <step memo='injuries'>
      <go to='get-injuries' />
    </step>
    <step memo='involved'>
      <go to='get-involved' />
    </step>
    <step memo='recap'>
      <go to='recap'
        $profile='@profile'
        $type='@type'
        $date='@date'
        $car='@car'
        $driver='@driver'
        $details='@details'
        $injuries='@injuries'
        $involved='@involved'
      />
    </step>
    <step>
      <go to='send'
        $profile='@profile'
        $type='@type'
        $date='@date'
        $car='@car'
        $driver='@driver'
        $details='@details'
        $injuries='@injuries'
        $involved='@involved'
      />
    </step>
  </waterfall-dialog>
  <step-dialog id='get-profile'>
    <assign to='attempts' value='0' />
    <waterfall-dialog return='profile'>
      <step memo='profile'>
        <if value='attempts == 2'>
          <assign to='profile' value='null' />
          <break />
        </if>
        <form-card message='Please fill-out your details' submit-text='Submit'>
          <assign to='name'
            $label='Name'
            $val='@$data.name'
            $pattern='^[\w ]{2,50}$'
            $error='Given name is invalid'
          />
          <assign to='id'
            $label='ID'
            $val='@$data.id'
            $pattern='^\d{8,12}$'
            $error='Given ID is invalid'
          />
        </form-card>
      </step>
      <step>
        <assign to='attempts' value='attempts + 1' />
        <if value='$result.succeeded'>
          <assign to='profile' value='$result.value' />
        </if>
        <else>
          <message>{{$result.error.message}}.</message>
          <assign to='name' value='$result.value.name' />
          <assign to='id' value='$result.value.id' />
          <go to='$self' break />
        </else>
      </step>
    </waterfall-dialog>
  </step-dialog>
  <step-dialog id='get-type'>
    <choices-card message='What would you like to do?'>
      <assign to='file' $text='File a calim' />
      <assign to='status' $text='Get claim status' />
      <assign to='contact' $text='Contact my claim manager' />
    </choices-card>
  </step-dialog>
  <step-dialog id='get-date'>
    <assign to='attempts' value='0' />
    <waterfall-dialog return='{ description: description, nlp: nlp }'>
      <step memo='description'>
        <if value='attempts == 2'>
          <assign to='date' value='null' />
          <break />
        </if>
        <text-prompt>Can you tell me when did it happen?</text-prompt>
      </step>
      <step memo='nlp'>
        <next result='description | nlp | date' />
      </step>
      <step>
        <assign to='attempts' value='attempts + 1' />
        <if value='!nlp'>
          <message>I didn't get that.</message>
          <go to='$self' break />
        </if>
      </step>
    </waterfall-dialog>
  </step-dialog>
  <waterfall-dialog id='get-car' return='{ model: model, plate: plate }'>
    <step memo='which-car'>
      <choices-prompt text='Which car was it?'>
        <choice value='0'>{{cars[0].model}} ({{cars[0].plate}})</choice>
        <choice value='1'>{{cars[1].model}} ({{cars[1].plate}})</choice>
      </choices-prompt>
    </step>
    <step>
      <assign to='model' value='cars[$result].model' />
      <assign to='plate' value='cars[$result].plate' />
    </step>
  </waterfall-dialog>
  <waterfall-dialog id='get-driver' return='{ name: name, id: id, be: be }'>
    <step memo='which-driver'>
        <choices-prompt text='Who was driving when the accident took place?'>
            <choice value='0'>{{drivers[0].name}}</choice>
            <choice value='1'>{{drivers[1].name}}</choice>
        </choices-prompt>
    </step>
    <step>
      <assign to='name' value='drivers[$result].name' />
      <assign to='id' value='drivers[$result].id' />
    </step>
  </waterfall-dialog>
  <waterfall-dialog id='get-details' return='{ nlp: nlp, description: description, attachments: attachments }'>
    <step memo='description'>
      <text-prompt>Okay, can you please tell me what happened?</text-prompt>
    </step>
    <step memo='nlp'>
      <next result='description | nlp | details' />
    </step>
    <step>
      <!-- ELINOR -->
      <message>I'm sorry to hear that you were in an accident.</message>
      <choices-prompt text='Please upload photos of the damage to your car. If you want to upload a photo just choose "upload".'>
        <choice value='1'>Upload</choice>
        <choice value='0'>don't have any</choice>
      </choices-prompt>
    </step>
    <step memo='attachments'>
      <assign to='attachments' value='[]' />
      <if value='$result.value == "0"'>
        <next result='[]' />
      </if>
      <waterfall-dialog return='attachments'>
        <step>
          <attachment-prompt>Waiting for photos...</attachment-prompt>
        </step>
        <step>
          <assign to='attachments' value='attachments | concat($result)' />
          <if value='$result.value == "1"'>
            <go to='$self' />
          </if>
        </step>
      </waterfall-dialog>
    </step>
  </waterfall-dialog>
  <waterfall-dialog id='get-injuries' return='{ description: description, nlp: nlp }'>
    <step memo='description'>
      <text-prompt>Did anyone get hurt?</text-prompt>
    </step>
    <step memo='nlp'>
      <assign to='nlp' value='description | nlp | injuries' />
      <if value='!nlp'>
        <!-- ELINOR -->
        <message>Glad to hear that nobody was hurt. Your safety’s our top priority.</message>
      </if>
      <next result='nlp || "no one"' />
    </step>
  </waterfall-dialog>
  <waterfall-dialog id='get-involved' return='{ description: description, nlp: nlp, attachments: attachments }'>
    <step memo='description'>
      <text-prompt>It sounds like another car was involved.
	  Please give any info that you have about the other drivers car, their brand, license plate number and etc.</text-prompt>
    </step>
    <step>
      <assign to='nlp' value='description | nlp({ intent: "car" }) | involved' />
      <message>Got it. It will help us file the claim more accurately.</message>
      <if value='!nlp'>
        <assign to='nlp' value='"seemingly no other vehicles"' />
        <break />
      </if>
      <choices-prompt text='Now, you can upload photos of the damage, the other person’s insurance card, driver’s license, or a police report from the incident.'>
        <choice value='1'>Upload</choice>
        <choice value='0'>Continue</choice>
      </choices-prompt>
    </step>
    <step memo='attachments'>
      <assign to='attachments' value='[]' />
      <if value='$result.value == "0"'>
        <next result='[]' />
      </if>
      <waterfall-dialog return='attachments'>
        <step>
          <attachment-prompt>Waiting for photos...</attachment-prompt>
        </step>
        <step>
          <choices-prompt text='Do you have more photos you would like to upload?'>
            <choice value='1'>Upload</choice>
            <choice value='0'>Continue</choice>
          </choices-prompt>
        </step>
        <step>
          <assign to='attachments' value='attachments | concat($result)' />
          <if value='$result.value == "1"'>
            <go to='$self' />
          </if>
        </step>
      </waterfall-dialog>
    </step>
  </waterfall-dialog>
  <step-dialog id='recap'>
    <message>OK {{profile.firstName}}, here’s your claim summary: {{driver.name}} (ID {{driver.id}}) was driving on a {{car.model}} ({{car.plate}}) on {{date.nlp}}.
	There were no injuries at the scene of the accident, and the incident involved {{involved.nlp}}.</message>
    <waterfall-dialog>
      <step>
        <choices-prompt text='Would you like me to submit your claim ,or would you like to edit it?'>
          <choice value='1'>Yes, submit claim</choice>
          <choice value='0'>Edit claim</choice>
        </choices-prompt>
      </step>
      <step>
        <if value='$result.value == "0"'>
          <!-- TODO: Implement -->
        </if>
      </step>
    </waterfall-dialog>
  </step-dialog>
  <waterfall-dialog id='send'>
    <step>
      <call fn='send'
        $profile='@profile'
        $type='@type'
        $date='@date'
        $car='@car'
        $driver='@driver'
        $details='@details'
        $injuries='@injuries'
        $involved='@involved'
      />
    </step>
    <step>
      <message>Your claim {{$result.value}} has been submitted! Additional details about your claim have been sent to your email.</message>
      <text-prompt>We’ll be in touch if we need more info. If we have all the necessary details, we’ll have an update for you within 3 business days.
	  Can I help you with anything else today?</text-prompt>
    </step>
    <step>
      <message>Ok, {{profile.firstName}}. We’ll have an update for you soon.</message>
      <message>Psst, and don’t forget... you can check your claim status or contact your claim manager right here, anytime</message>
    </step>
  </waterfall-dialog>
  <step-dialog id='contact'>
    <message>An agent will contact you shortly.</message>
    <event name='contact' $code='@code' />
  </step-dialog>
</dml>