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Bose QC 35 II Voice / Microphone Not Working On Newer Windows 10 Builds

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BoseWinMD.md

Bose Community Post Here

Below is an actual side by side comparison of Windows 10 version 1909 (✅ Working Microphone) and Windows 10 version 2004 (❌ Not Working).

In this setup, I have used the same computer, and created a clean install of Windows using the versions stated above.

BOSE should acknowledge this issue and should roll out updates to their drivers to make it compatible to new builds of Windows 10. I don't have to try this on every build to prove a point.

Related Issues:

Windows 10 Build

Mic Not Detected

Voice Not Connected

No Hands-Free AG Audio

Hands-Free AG Detected But Not Connected

iSeiryu commented Nov 8, 2021 •

edited

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Same issue with QC35II on the latest Win 10. Only audio works (no microphone) and it glitches a lot.
Cannot install Win 11 because it's a Mac laptop which does not have TPM.
Tried upgrading the firmware on the headphones and looked for the latest drivers.
No solution yet.

I do get some unknown devices when I connect the headphones via bluetooth but cannot find the drivers for them.

P.S. the links to the related issues do not work anymore.

Author

geocine commented Dec 17, 2021 •

edited

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@iSeiryu

P.S. the links to the related issues do not work anymore.

I wonder where they moved the stuff , if someone knows I will update the links. I will try to look for it as well

scott-joe commented Mar 9, 2022

I've been having this issue for a long time but never bothered to do any digging on it. Of course, lots of unhelpful documentation and youtube guides out there. This is the only thing I've seen that matches my issues. The easiest way to illustrate the issue is by hitting Test in the Control Panel > Sound box or hit Test in Discord's Voice settings area. I get the ugly "berng" error sound and the headphones go from a green check to a red X in the Control Center > Sound tool. Sometimes if you test in there, it'll freeze the Control Center > Sound tool altogether...

Anyway, my i7-7700K CPU isn't on the approved list for Win11, so I'm still looking for solutions.

paulthenightowl commented Mar 21, 2023 •

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Had the same problem for Bose QC45. My bose were correctly paired via bluetooth, but I could never select them as sound output because they weren't included in the list.

(here they were always disconnected after pairing)

To get them to show up as sound output, the solution was to "actually install the drivers":

Device manager>Bose QC45 update driver>
Browse my computer for drivers>Let me pick from a list of available drivers on my computer>
Select Microsoft Bluetooth A2dp Source (or what you have)>next>drivers will be installed>
Restart your computer

Now your bose device would show up as a sound output.
It seems that just because the device shows up in device manager doesn't mean that the drivers are correctly installed.

vegas1880 commented Aug 27, 2023

I had a similar issue on two similar laptop computers (different generations Lenovo X1) - on one it worked and on another, it didn't. I installed a new external Bluetooth adapter and it solved the issue.