gregoryyoung · May 9, 2014 03:45
diff --git a/gistfile1.txt b/gistfile1.txt
 06:12Brent R.: Thank you for contacting NHL support
 06:13Greg: ok ill repeat myself I have been trying to buy gamecenter this evening and have been given a 500 response every time I try (before I enter paypal details). I am guessing a 500 error is likely a http 500 :)
 06:14Brent R.: To confirm, you received the error code 500. And then registered a new www.nhl.com account, and you're receiving that code again?
 06:14Greg: when I try to pay to watch games I receive a 500
 06:15Greg: i would prefer to pay refreshing with dynamic ips is annoying
 06:15Brent R.: If you are receiving the 'Error code 500' before entering your PayPal information, there may be an issue with your NHL.com. Please sign out of your current account at www.nhl.com , and then purchase a subscription with a new email address and username.
 06:15Greg: I have already done this
 06:15Greg: today
 06:15Greg: your broken integration is really not my problem???
 06:16Greg: I have money in my paypal. I want to give it to you. How do I do this?
 06:16Brent R.: Okay, I just needed to confirm that you have tried this step.
 06:17Brent R.: Do you have any accents or special characters in your username or any other field on registration?
 06:17Greg: no
 06:18Greg: I literally sat the first period switching ips every 3-5 minutes
 06:18Brent R.: I'm sorry to hear that.
 06:19Greg: to be fair I could always do that ... I prefer to pay the $25
 06:19Brent R.: Unfortunately if registering a new nhl.com account did not resolve this for you, there are no more steps that I can offer to troubleshoot this issue.
 06:19Greg: ok so I should do what on saturday?
 Brent R. has joined the conference.
 06:20Greg: I want to pay to not have problems watching the game
 06:20Brent R.: If PayPal is not working for you, the only other resolution I can offer would be to sign up with a credit or debit card
 06:20Brent R.: Unfortunately.
 06:21Greg: the paypal response I get is a "500" which normally is known as "internal server error" is this my problem?
 06:22Brent R.: If that is the message that they are providing you, then that is the error that applies to your situation.
 06:23Greg: sorry this is the error that nhl.com provides me. and I have to say your statement was meaningless
 06:24Greg: my guess was they were putting the error from themselves or paypal (a 500 is generally an internal server error)
 06:24Brent R.: Unfortuntely I am not able to currently resolve this issue for you today. The only other recommendation I can offer would be to register a new nhl.com account.
 06:24Brent R.: Is there anything else I can assist you with currently?
 06:25Greg: I registered a new account today
 06:25Greg: just to see if that was the problem
 06:25Brent R.: I heard you when you mentioned that earlier.
 06:26Greg: can I have an email of a supervisor to forward this conversation to?
 06:26Brent R.: You are the only person that this issue was not resolved for by registering a new account.
 06:26Brent R.: Yes
 06:26Brent R.: You can contact my supervisor at [email protected]
 06:27Greg: thats great that I am the only person that this has happened to... however it has happened which you should be able to check. Frankly I have tried with two accounts today one new one old and neither worked paying through paypal.
 06:29Brent R.: And just so we are on the same page. You are still receiving the 'error code 500' before entering your PayPal login information, is that correct?
 06:30Greg: yes
 06:31Greg: and its an error code in a popup from your website not a http 500
 06:31Brent R.: Okay, yes. That is all that I can offer you currently.
 06:31Brent R.: I understand
 06:31Brent R.: If you received that code after entering your PayPal information, it would have been different troubleshooting.
 06:32Greg: well brent I understand as well that you are just reading from a script. but I would really like a real contact to move forward with.
 06:33Brent R.: As I have mentioned, my supervisor's email address is: [email protected] . Alternatively, you can contact Tier 2 support at [email protected]
	06:12Brent R.: Thank you for contacting NHL support
	06:13Greg: ok ill repeat myself I have been trying to buy gamecenter this evening and have been given a 500 response every time I try (before I enter paypal details). I am guessing a 500 error is likely a http 500 :)
	06:14Brent R.: To confirm, you received the error code 500. And then registered a new www.nhl.com account, and you're receiving that code again?
	06:14Greg: when I try to pay to watch games I receive a 500
	06:15Greg: i would prefer to pay refreshing with dynamic ips is annoying
	06:15Brent R.: If you are receiving the 'Error code 500' before entering your PayPal information, there may be an issue with your NHL.com. Please sign out of your current account at www.nhl.com , and then purchase a subscription with a new email address and username.
	06:15Greg: I have already done this
	06:15Greg: today
	06:15Greg: your broken integration is really not my problem???
	06:16Greg: I have money in my paypal. I want to give it to you. How do I do this?
	06:16Brent R.: Okay, I just needed to confirm that you have tried this step.
	06:17Brent R.: Do you have any accents or special characters in your username or any other field on registration?
	06:17Greg: no
	06:18Greg: I literally sat the first period switching ips every 3-5 minutes
	06:18Brent R.: I'm sorry to hear that.
	06:19Greg: to be fair I could always do that ... I prefer to pay the $25
	06:19Brent R.: Unfortunately if registering a new nhl.com account did not resolve this for you, there are no more steps that I can offer to troubleshoot this issue.
	06:19Greg: ok so I should do what on saturday?
	Brent R. has joined the conference.
	06:20Greg: I want to pay to not have problems watching the game
	06:20Brent R.: If PayPal is not working for you, the only other resolution I can offer would be to sign up with a credit or debit card
	06:20Brent R.: Unfortunately.
	06:21Greg: the paypal response I get is a "500" which normally is known as "internal server error" is this my problem?
	06:22Brent R.: If that is the message that they are providing you, then that is the error that applies to your situation.
	06:23Greg: sorry this is the error that nhl.com provides me. and I have to say your statement was meaningless
	06:24Greg: my guess was they were putting the error from themselves or paypal (a 500 is generally an internal server error)
	06:24Brent R.: Unfortuntely I am not able to currently resolve this issue for you today. The only other recommendation I can offer would be to register a new nhl.com account.
	06:24Brent R.: Is there anything else I can assist you with currently?
	06:25Greg: I registered a new account today
	06:25Greg: just to see if that was the problem
	06:25Brent R.: I heard you when you mentioned that earlier.
	06:26Greg: can I have an email of a supervisor to forward this conversation to?
	06:26Brent R.: You are the only person that this issue was not resolved for by registering a new account.
	06:26Brent R.: Yes
	06:26Brent R.: You can contact my supervisor at [email protected]
	06:27Greg: thats great that I am the only person that this has happened to... however it has happened which you should be able to check. Frankly I have tried with two accounts today one new one old and neither worked paying through paypal.
	06:29Brent R.: And just so we are on the same page. You are still receiving the 'error code 500' before entering your PayPal login information, is that correct?
	06:30Greg: yes
	06:31Greg: and its an error code in a popup from your website not a http 500
	06:31Brent R.: Okay, yes. That is all that I can offer you currently.
	06:31Brent R.: I understand
	06:31Brent R.: If you received that code after entering your PayPal information, it would have been different troubleshooting.
	06:32Greg: well brent I understand as well that you are just reading from a script. but I would really like a real contact to move forward with.
	06:33Brent R.: As I have mentioned, my supervisor's email address is: [email protected] . Alternatively, you can contact Tier 2 support at [email protected]