Essential Support – Creates a support ticket

curl-api

curl -sS -X POST https://YOUR-WORKSPACE.essential.support/api/tickets \
  -H "Authorization: Bearer $ES_API_KEY" \
  -H "Content-Type: application/json" \
  -d '{"email":"dana@customer.com","externalId":"u_9","subject":"Cannot export","message":"Export spins forever.","priority":"high"}'

It creates a support ticket in Essential Support from a server, using the API.

Piece by piece:

• curl -sS -X POST …/api/tickets — sends an HTTP POST request to the ES "create ticket" endpoint. -s silences the progress meter; -S still shows an error if it fails.
• -H "Authorization: Bearer $ES_API_KEY" — authenticates the request with your workspace's secret API key (read from an environment variable, so the key isn't hard-coded).
• -H "Content-Type: application/json" — tells the server the body is JSON.
• -d '{…}' — the ticket details being submitted: the customer's email, your own user ID for them (externalId, which marks them as a verified customer), a subject, the message body, and a priority of high.

In plain terms: "Authenticated as my workspace, file a new high-priority ticket for customer dana@customer.com titled 'Cannot export' with the message 'Export spins forever.'" On success the API returns the created ticket (its id, ref, status, etc.) as JSON.