gistfile1.txt

"Dear Himanshu,

With reference to your complaint number 20060051, we would like to inform that for your order we are INITIATING the REFUND process for order number 7088345815 . Since you've paid the amount using credit card/debit card/bank account, you’ll receive your amount back of Rs 500 /- to the same account.

Please note that your amount will reflect to your bank debit/credit card within next 4 business days.


We hope we've solved your issue to your satisfaction. We again apologize for the inconvenience caused."


In case of any further assistance or clarification on this issue, please reply back to this email.

Assuring you of our best services always,

Yours sincerely,
Customer Service Team – Snapdeal.com






And why did you think Rs. 500/- is to be credited back. I have clearly mentioned during my complain last week and on tuesday was well. Apart from the product amount, I have paid additional or Rs.1500/- (800 for pedal set+ 600 for mechanic - who came twice to my place). Moreover, chain cover is still missing and I am unable to avail it.

Apart from our discussion very clearly mentioning again in e-mail again Rs. 1500 has to be credited back to my account.


I just had a conversation with an executive named "Rani". She told me that, there is no conversation record that I had yesterday with you people. Apparently, the executive with whom I spoke yesterday didn't update my complain and cheated me by saying that my complain is being forwarded in priority.

Apparently you guys have mastered the art of fraud with customers by multiple ways. I am highly disappointed with such an arrogant behavior.

It has been a week and you have no clue about what seller have sent me, why is it so? Didn't you bother to get update from seller, if so why was not adequate action taken from your end?

For all the inconvenience I am having so far, I am requesting for a compensation amount of Rs. 1500 which I had to additionally put from my pocket.

The more disgusting fact  is the product was a gift to one of my relative and its so embarrassing to know the partial item was sent by your pathetic team/seller.

Please, take my concern on priority and get is resolved asap.

Any updates on this one?



Awaiting your reply.

I am desperately loosing my patience, Kindly update on the status.



fortnight and still counting, there is no updates from your end.

In case, you are have already closed this mail thread from your end, do let me know.

I am strongly holding my patience and desperately waiting for more delay from your end so that I have enough timeline gap to show when I blog about this incident.

Thanks for not responding. Appreciate your delay!


astha.mahajan, Jul 22, 10:06:

Dear HIMANSHU,

Thank you for contacting Snapdeal.com.

Please accept our apologies for the inconvenience you have experienced.

Please note that your complaint against the order number (7088345815) has already been raised and we are working on the same.We will surely update you with the resolution at the earliest.

Complaint Number: 20060051


We request you to bear with us in the interim.

In case of any further assistance or clarification on this issue, please reply back to this email.

Assuring you of our best services always,

Yours sincerely,
Customer Service Team – Snapdeal.com


Mohammad Mobin Khan, Jul 22, 13:50:

Hi HIMANSHU,

Thank you for contacting Snapdeal.com

With reference to your email/complaint in regards to the SD Cash, this is to inform you that we have credited the SD cash in your Snapdeal account. Kindly log in to your account and confirm.

We would like to inform you that SD cash is Snapdeal cash which you can use for your future purchases with Snapdeal.com.

We would like to inform you that you can follow the below mentioned link to know how to use your SD cash.

http://www.snapdeal.com/info/gvhowtouse

In case of any further assistance or clarification on this issue, please reply back to this email.

Assuring you of our best services always,

Yours sincerely,
Customer Service Team – Snapdeal.com

You are literally trolling me now.

Please, refer to my previous e-mail and find out the conversation you guys had with me even before you make such foolish reply.

You answer is completely nonsense to me and is unacceptable.

I would like to blog about this incident, please confirm the same.