2018-11-22
- Hugo
Completed
All of our servers in Site Ground were down. Blogs hosted on that servers were also down.
At least 200 blogs were down for at least 37 minutes
Siteground support fixed it.
I've opened Siteground sever 2 and noticed that it was loading forever. Entered on a blog on that same server (https://blog.planetarionaescola.com.br/) and it was down too.
| Action Item | Type | Owner | Bug |
|---|---|---|---|
| Opened a chat with Siteground's support | investigate | hugo | n/a DONE |
2018-11-22 (all times UTC−03:00)
| Time | Description |
|---|---|
| 20:40 | I've tried to add SSL to blog.planetarionaescola.com.br and I notice that the server 184.154.163.146 was down for some reason |
| 20:45 | I've connected with Siteground's support and Antonio K. confirmed that all servers are down: "At the moment we seem to experience an issues with the connectivity of the server and our administrators are working on it and at the moment we can only wait for them to fix it" |
| 20:51 | I've managed to find a status page (https://ot.singlehop.com/incidents/z8m9dnvh1hqk) of Siteground's servers and this is the message on the panel: "We're currently experiencing problems with network reachability in Chicago. We're aware of the problem and investigating the cause. We'll provide updates shortly." |
| 20:53 | I've asked Antonio K. to send an email when the service get's back online. He replied: "I cannot really say if there will be an email about that , as we have still not been informed if a mass email will be sent" |
| 20:56 | Noticed that the website is back online |
| 20:57 | WHM still down but Atonio shared a new link to access the cpanel: https://usm1350.sgded.com:2083 |
| 21:00 | INCIDENT ENDS, WHM and all blogs are back online. |
- Incident report page, https://ot.singlehop.com/incidents/z8m9dnvh1hqk