Effective communications

effective-communications.md

Effective communications

• Communication -> Effective process -> Results
• The four principles
• The tool set
• The five essential questions

The four principles

1. Communication is perception
   • It is the recipient who commuicates.
   • It is experience, not logic. One cannot communicate a word; the whole man always comes with it.
   • How to improve?
     • Difficulties with a sentence mean confused thinkings. Need to fix the thought first.
   • 必須自問的問題：「這個溝通在接受者的理解範圍嗎？」
2. Communication is expection
   • The human mind attempts to fit impressions and stimuli into a frame of expectations.
   • 如果不符合聽者的『期待框架』，漸進式地溝通不會產生效果。需要使用「喚醒」
3. Communication makes demand
   • Communication always makes demands on people, requiring them to "become somebody, do something, believe something."
   • Communication is most powerful if it fits in to the recipient's aspirations, values and purposes.
   • There is no communication, in any meaningful sense, unless the message appeals - at least partially - to the recipient's motivations and values.
4. Communication and information are different and indeed largely opposite --- yet interdependent.
   • Communication is perception whereas information is logic. That is, information is "purely formal and has no meaning."
   • The requirements for effective information are the opposite of those for effective communication.
     • The fewer data needed, the better the information.
     • Information presupposes communication. For information to be 'received' and used, there must be some prior agreement around meaning, that is, some communication.
     • Communications may not be dependent on information.
   • More and better information does not solve the communications problem, does not bridge the communications gap.

Conclusion

• Communication requires shared experience.
• There can be no communication if it is conceived as going from the "I" to the "Thou." Communication works only from one member of "us" to another.
• Communication in organization is not a means of organization. It is the mode of organization.

The tool set

• Ask good questions
  • analysis
• Hammock
  • synthesis
  • waking mind and background mind
  • 3B (bed, bath, bus) entering the diffused mode.
• Problem solving
  • cause, unknown, we care
• Innovation
  • applied creativity/ raise the bar
  • the 7 disciplines
• Decision
  1. 辨別問題的種類 - 四大類
  2. 激發歧見而非尋求共識
  3. Decision funnel
• One-on-one meeting
  • Exploit the success --- unconscious competency

The five essential questions?

• What is your mission?
  1. Your title?
  2. Why and what you do, not the means by which you do it.
  3. Intersection between opportunity, competency, and commitment.
     • Begin from opportunity.
• Who is your customer?
  1. 直屬上級
  2. 直接合作的對象
  3. 用戶 & 間接用戶
• What does your customer value? Most important
  • What satisfies your customers' needs, wants, and aspiration
  • case study - 規格/要求不合理
    1. 你虧欠公司的，不是和諧，而是績效。
    2. 提出選項讓客人選。
• What are your results?
  1. How to evaluate your results?
  2. Evaluation in qualiative and quantitative ways.
• What is your plan? (Strategy)
  1. 未被滿足的需求？
  2. 外在環境 & 趨勢？
  3. 如何投資?

Peter Drucker on Communication
summary of above