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## **Liliya Sherstobitova**
 _(206) 549-9978_  
[email protected]_  

### Work Experience

 **Windermere Bellevue Commons**  
Real Estate Assistant (2017 - Current)

* Establishing positive client relationships by fielding initial and follow-up calls from prospective clients with data entry and listing of activity logs
* Organizing and maintaining client databases to ensure information is up to date
* Creating high interest marketing materials to advertise available properties to prospective clients
* Effectively managing listings and transactions

**Blueprint Consulting Services**  
Team Lead (2015 - 2016)

* Provided management support to the office in terms of motivation, coaching, mentoring and advisory guidance on a daily basis
* Handled customer issues and advised team members on complex cases
* Managed team performance and progress while also monitoring staff attendance
* Enforced company policies and procedures 
* Implemented new initiatives while making sure staff understand them

**Booking.com**  
Senior Customer Service Executive (2014 - 2015)

* Managed  escalated cases from both guests and hotel employees to ensure the situation was         handled effectively and within reasonable timeframes
* Ensured agents were meeting expectations by addressing goals that had been unmet
* Supported and assisted colleagues in their daily tasks by using adaptable approaches

### Education

 **Academy of National Economy** (Moscow, Russia)  
Bachelor in Law (2005 - 2010)

 **North Seattle College** (Seattle, WA)  
Programming and Network Support (2016 - Current)

 **Geekbrains.ru** (Online)  
Web Development (2016 - Current)