I just signed another year lease on my apartment, so I figured if I have another year here, I might as well try to improve my Internet service and/or price. I really dislike how my current provider, Comcast, is opposing Net Neutrality, so I looked around for altneratives. Nope, still just Comcast and AT&T. Monopolies :(
So I went to comcast.com. Ooh, neat! They have a promotion on Internet that would cut my rate way down. I signed in. "This is a business address. For business service, call us or enter another address." I clicked "enter another address," hoping they just had my address wrong. That link takes me back to ""This is a business address. For business service, call us or enter another address." So much for a usable website.
OK, fine, I'll call. After a couple minutes of playing verbal and key-based phone tree, I get a very nice customer service agent. I ask him what plans are available in my region. He looks for a minute and says, "We have a promotion to add voice, give you the same Internet service, with no contract, for $15 less per month."
Me: "No contract? Really?"
Him: "Really."
Me: "OK. Sign me up."
Him: "I'll just put you on hold for a minute while I do the upgrade."
Phone: <plays the 3rd movement of Vivaldi's Autumn violin concerto>
Me: Nice, I like Vivaldi.
Phone: <plays the same piece 43 more times while I continue to wait.>
Me: Grrrrr.
Phone: <disconnects>
Me: GRRRRRRR
Me: <tries to use the Internet>
Internet: "You've been redirected to Comcast Setup Process. Please wait..."
Me: ARRRRRGGGGGHHHH!!!
Clock: 45 minutes pass.
Internet: "You're connected! And hey, you have a new email! It's a voicemail transcription. Comcast says the promotion isn't available in your area! YAAAAY!"
Me: FOR THE LOVE OF... GAAAAAAAHHHHHH GJIE#(N e@%qwrp8 fqehifa^$^ehi GKJL:#$U*( HN!!!!!!!!!!