Desk Support's Reply Theme (HTML)

{% assign emails = case.emails %}
{% assign threadlength = emails.size|minus:1 %}  
{% for email in emails reversed %}
    {% if forloop.first %}
        {{email.new_html}}
        {% if email.agent %}
            {%capture sig-exist%}{{email.agent.signature|size}}{%endcapture%}
            {% if sig-exist != '0'%}
<div style="margin-top:10px;">
 {{email.agent.signature | newline_to_br}}</div>
            {% else %}
                <p>
                  --<br />
                  {{email.agent.name_public}}<br />
                </p>
            {% endif %}
  <p>
        On {{email.created_at | date: "%b %d, %Y"}} at {{email.created_at | in_time_zone: site.timezone | date: "%I:%M%p %Z"}} {{email.from}} &lt;{{email.from_address}}&gt; wrote:
        <blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex">
          {{email.new_html}}{% unless email.agent %}<br/>{%endunless%}
        {% if email.agent %}
            {% if email.agent.signature %}
                <div style="margin-top:10px;">{{email.agent.signature | newline_to_br}}</div>
            {% else %}
                <p>
                  --<br />
                  {{email.agent.name_public}}<br />
                </p>
            {% endif %}
        {% endif %}
    {% endif %}      
    <br />
{% endfor %}
          {% for i in (1..threadlength) %} {{ '</blockquote><br/>' }} {% endfor %}
<br/>
<hr>
For your reference this is Case #: <span style="background-color: #d8f4fa;">{{case.id}}</span>

Plain Text

{% assign emails = case.emails %}{% for email in emails reversed %}{{email.new_text}}
{% if email.agent %}
--
{% if email.agent %}{% if email.agent.signature %}{{email.agent.signature | strip_html }}{%else%}{{email.agent.name_public}}{% endif %}
{% endif %}
{% if forloop.rindex0 != 0 %}
On {{email.send_at | date: "%b %d, %Y"}} at {{email.send_at | in_time_zone: site.timezone | date: "%I:%M%p %Z"}}, {% if email.agent %}{{email.agent.name_public}} <{{ email.from_address }}>{% else %}{% if customer.id == email.from_customer.id %}{{customer.first_name}} <{{ customer.email }}>{% else %}{{email.from_customer.first_name}} <{{ email.from_customer.email }}>{% endif %}{% endif %}  wrote:
{% endif %}{% endif %}{% endfor %}
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For your reference this is Case #: {{case.id}}
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