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Incident Severity Scale
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| Severity | Description | |
|---|---|---|
| Sev0 | A critical incident with very high impact that prevents majority of user from using product | |
| Sev1 | A major incident with significant impac that prevents many users from using product | |
| Sev2 | Customer-impacting issues that require immediate attention | |
| Sev3 | A minor inconvenience to customers with a workaround available. Can be treated as “just a bug” unless it requires increased visibility. |
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