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Last active December 21, 2015 22:18
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Kathy Sierra
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gistfile1.txt
Focus not on upgrading your product but upgrading your
user’s capabilities. If you can’t enhance your product,
enhance the context in which your product is used. Pro-
vide better and more inspiring documentation. Make YouTube
tutorials. Join forums and offer expert help where it’s
most needed. Use every nanosecond of your social media
time to help people become better at something for them-
selves. Understand and design for Social Objects. Relent-
lessly ask, “How are we helping our users kick ass? What
can we inspire, amplify, teach, enable, empower?”
-- Kathy Sierra 2011
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