gistfile1.html

<div id="content">
            <section>
                <h2>Quarterly Reports</h2>
                
                <h3>4th Quarter 2010</h3>
                               

                    <section>
                        <h4>Ticket Count Reports</h4>
                        <ul>
                            <li><a href="Q42010/TCStatusN.html">By Status</a></li>
                            <li><a href="Q42010/TCDBOTypeN.html">By DBO Type</a></li>
                            <li><a href="Q42010/TCCategoryN.html">By Category</a></li>
                            <li><a href="Q42010/TCLanguageN.html">By Language</a></li>
                            <li><a href="Q42010/TCRegionN.html">By Theater</a></li>
                            <li><a href="Q42010/TCSourceN.html">By Source</a></li>
                        </ul>
                    </section>
                    
                    <section>
                        <h4>Solved Reports</h4>
                        <ul>
                            <li><a href="SolvedAgentN.html">By Quarter by Solved Agent</a></li>
                        </ul>
                    </section>

            </section>
            
            <section>
                <h2>Monthly Reports</h2>
                
                <h3>September 2010</h3>
                
                
                    <section>
                        <h4>Solved Reports</h4>
                        <ul>
                            <li><a href="ResTypeFY11.html">By Quarter by Resolution Type</a></li>
                            <li><a href="ResTypeMonFY11.html">By Month by Resolution Type</a></li>
                        </ul>
                    </section>
                    
                    <section>
                        <h4>Ticket Volume Reports</h4>
                        <ul>
                            <li><a href="Sep2010/TCDBOTypeN.html">DBO Type</a></li>
                            <li><a href="Sep2010/TktVolSiteDownTheater.html">Site Down by Theater</a></li>
                            <li><a href="Sep2010/TCLanguageN.html">By Interface by Language</a></li>
                            <li><a href="Sep2010/TCDGLanguageN.html">By Desk by Language</a></li>
                            <li><a href="Sep2010/TCSourceN.html">By Interface by Source</a></li>
                            <li><a href="Sep2010/TCDGSourceN.html">By Desk by Source</a></li>
                            <li><a href="Sep2010/TktVolSrcAge.html">By Source by Customer Age Range </a></li>
                            <li><a href="Sep2010/TCCategoryN.html">By Interface by Category </a></li>
                            <li><a href="Sep2010/TCDGCategoryN.html">By Desk by Category </a></li>
                            <li><a href="Sep2010/TCLACategoryN.html">By Language by Category </a></li>
                            <li><a href="Sep2010/TCPRCategoryN.html">By Product by Category</a></li>
                            <li><a href="Sep2010/TCCTCategoryN.html">By Customer Type by Category</a></li>
                        </ul>
                    </section>
                    
                    <section>
                        <h4>Ticket Status Reports</h4>
                        <ul>
                            <li><a href="Sep2010/TCStatusN.html">By Interface</a></li>
                            <li><a href="Sep2010/TCDGStatusN.html">By Desk</a></li>
                            <li><a href="Sep2010/TCRegionN.html">By Interface by Region</a></li>
                            <li><a href="Sep2010/TCDGRegionN.html">By Desk by Region</a></li>
                        </ul>
                    </section>
                    
                    <section>
                        <h4>Ticket Pipeline Reports</h4>
                        <ul>
                            <li><a href="NetacadDetail.html">By Days in Queue</a></li>
                        </ul>
                    </section>

                

                    <section>
                        <h4>Excel Reports</h4>
                        <ul>
                            <li><a href="Sep2010/Agent_Statistics_FY11.htm">Agent Statistics</a></li>
                            <li><a href="Sep2010/CustomerSatisfaction_FY2011.htm">Customer Satisfaction</a></li>
                            <li><a href="Sep2010/DBOverrideReport.htm">DB Override</a></li>
                            <li><a href="Sep2010/Discussion_Board_Monitoring_Report_Sep_2010.htm">Discussion Board Monitoring</a></li>
                            <li><a href="Sep2010/FTP_FilePosts_Sep2010.htm">FTP File Posts</a></li>
                            <li><a href="Sep2010/ServiceLevelAgreementInformation_FY11.htm">Service Level Agreement Information</a></li>
                            <li><a href="Sep2010/TopKnowledgeBase.htm">Top Knowledge Base</a></li>
                        </ul>
                    </section>
                    
                    <section>
                        <h4>Trend Reports</h4>
                        <ul>
                            <li><a href="trend/OverallTrend.html">By Month</a></li>
                            <li><a href="trend/TCStatusNTrend.html">By Status</a></li>
                            <li><a href="trend/TCCatNTrend.html">By Category</a></li>
                            <li><a href="trend/TClanguageNTrend.html">By Language</a></li>
                            <li><a href="trend/TCsourceNTrend.html">By Source</a></li>
                        </ul>
                    </section>

            </section>
            
            <section>
                <h2>
                    <a href="RNNetacadMenuHS.htm">2010 Reports</a>
                </h2>
                
                <h2>
                    <a href="RNNetacadMenu2009.htm">2009 Reports</a>
                </h2>
            </section>
        </div>