aws-ticket.txt

Justin
Oct 11, 2017
09:03 PM -0700

One of my previous invoices spiked way above the usual amount due to some security issues. The case ID is 4469605251, and its been resolved. Can you alter or void the invoice ID 113359921 now that its resolved?

Thank you!
===================================================
Amazon Web Services
Oct 12, 2017
04:18 AM -0700
Hi Justin, 

Nicole here from AWS Billing and Accounts.

This is just a quick email to notify you that we've received your email and since these queries are handled by one of our program support teams, I’ve forwarded your case directly to them. 

Please rest assured; a member of this team will be in touch with you soon.

Thank you in advance for your patience.

Best regards,

Nicole B.
Amazon Web Services

Check out the AWS Support Knowledge Center, a knowledge base of articles and videos that answer customer questions about AWS services: https://aws.amazon.com/premiumsupport/knowledge-center/?icmpid=support_email_category

We value your feedback. Please rate my response using the link below.
===================================================
Amazon Web Services
Oct 13, 2017
12:26 AM -0700
Hello,

This is Lester here from AWS.

We have a identified another possible compromised part of your account and would need you to address this as soon as possible, in order for us to request a concession.

Please ensure that all usage on your account is authorized and change your password as soon as possible to prevent further unauthorized activity. Instructions to secure your account are below:

CHANGE YOUR PASSWORD

Please note that your Amazon.com password is used on AWS. To change your password, go to the Account Settings page in the AWS Console (https://console.aws.amazon.com/billing/home?#/account). Click "Edit" next to "Account Settings," then click "Edit" next to "Password".

To protect your privacy and ensure that your account remains secure, you'll need to make the changes through the above link. AWS customer service cannot change your password for you.

We hope you find this information useful and that you take appropriate actions quickly. Please do not hesitate to contact AWS Support if you require any assistance with the recommended actions above.

I hope this helps.

Best regards,

Lester
Amazon Web Services

Check out the AWS Support Knowledge Center, a knowledge base of articles and videos that answer customer questions about AWS services: https://aws.amazon.com/premiumsupport/knowledge-center/?icmpid=support_email_category

We value your feedback. Please rate my response using the link below.
===================================================
Justin 
Oct 13, 2017
01:32 PM -0700
Lester, 

Seems like you just copy/pasted a generic response without even glancing at the details I provided. The message references the separate case ID that covers the security breach in my account, and explains that it's resolved.

I just got called from my bank that you guys actually tried to charge the $14k invoice... This is exactly what im trying to dispute.. Can you PLEASE read the message and provide a relevant response? 

Thank you.
-J