Ruby code for sending a message in Intercom, grabbing the conversation based on the message_id, then re-assigning that same conversation to a team. could be re-used to do other operations on that conversation

send_message_and_assign.rb

my_user_id = '' # user_id of the person you are sending a message to
my_admin_id = '' # admin_id of the admin sending the message, and doing the re-assign
my_team_id = '' # admin_id of the team you are assigning to

# sends a message
message = intercom.messages.create({
  message_type: 'email',
  subject: 'Hey there',
  body: "What's up :)",
  template: "plain", # or "personal",
  from: {
    type: "admin",
    id: my_admin_id
  },
  to: {
    type: "user",
    user_id: my_user_id
  }
})

# searches the user's conversations for those started with that message, grabs the first one
conversation = intercom.conversations.find_all(user_id: my_user_id, type: 'user').select {|convo| convo.conversation_message.id == message.id }.first

# assigns this conversation to the team
intercom.conversations.assign(id: conversation.id, admin_id: my_admin_id, assignee_id: my_team_id)