comcast

gistfile1.weechatlog

This my hilarious conversation, attempting to get a good cable price with Comcast.

Jessica: Hello, I'm a live product specialist. I specialize in setting up new digital services. How may I help you today?
You: hello, I'm trying to figure out which package i should go for to get the best internet speeds
Jessica: I would be happy to go over the details of our packages with you.
Jessica: Let's move this chat and make it a window of its own. That way, you'll still see this web page while we chat. Please click 'Move My Chat' to move it now.
Jessica: Thank you for moving the chat.
Jessica: Before we continue, may I ask if you're an existing Comcast customer?
You: no i'm not.. i'm just about to move into a new house
Jessica: The internet speed is the same in our packages, what varies is the TV options.
You: what is the internet speed?
Jessica: It is 12Mbps.
You: ok. is the 16mbps option not available in my area?
Jessica: If it is not showing on your screen, then it is not available.
You: I see 'BLAST!', which has 16mbs
Jessica: Alright, then it is available.
You: i don't see it in any bundles. do I have to buy TV separately and then add 'Blast'?
Jessica: You can buy the bundle and get an upgrade on internet.
You: ok, sorry, i'm finding all the bundles a bit overwhelming
You: what do you recommend if i want HD tv, plus the best possible internet speeds?
Jessica: I would recommend our preferred triple play.
You: is that the HD Preferred XF Triple Play?
Jessica: That's the one.
You: what's the best deal available on that?
Jessica: The page you're on displays all the service packages and prices available at the address you provided.
You: it's confusing me, there are lots of prices
You: please can you just tell me what the total price?
Jessica: Let's add the package to your cart to go over the details together.
You: ok
You: shall i click the 'add to cart' button?
Jessica: Please click on view details to see the charges involved.
You: standard price is 149.99, deal is 119.99
You: does the deal include the hardware fee (7.00 monthly), or do i add that on top of it?
Jessica: You'll need to add it.
You: ok. that seems misleading.
You: are there any other hidden charges i should be aware of?
Jessica: No, that's all.
You: so the price isn't going to suddenly increase one day?
Jessica: Not at all.
You: even after 12 months?
Jessica: After 12 months it goes to the standard price.
You: is that an increase?
Jessica: That means the $119.99 promotional price is over.
You: ok, so what will the real price be after then?
Jessica: $119.
Jessica: Sorry, $149.99 plus $7 plus tax.
You: um... i'm confused now. you said there wouldn't be an increase after 12 months. or am i misunderstanding something?
Jessica: The price is not going to increase suddenly, it does after 12 months.
You: oh right, you mean it increases slowly? sorry i should have asked my question clearer
You: how much tax do i have to pay?
Jessica: Between 4 and 7%.
You: and that's included in the $119 promotional price too?
Jessica: Correct.
You: ok. can i cancel the contract at any time?
Jessica: That's right.
You: are there any cancellation fees?
Jessica: No cancellation fees.
Jessica: Let's go ahead and get you started.
You: thank you for your time. I would like to take some time to read the small print first.... I hope you'll understand, that I want to read through this stuff thoroughly before getting started.
You: oh, i have one more question...
You: now that it's in my cart, it's asking if I want to pay $8.00 monthly for the HD upgrade
You: is HD not included in the 'HD Preferred XF Triple Play' pack?
Jessica: It is for one year.
You: so what is the HD upgrade for?
Jessica: For the following year.
You: does anyone click that checkbox?
Jessica: Not, really.
Jessica: They usually wait until the promo is over.
You: ok. thank you for your time. i'm going to mull this over.
Jessica: Thank you for visiting us today. I hope you'll come visit us again soon.
Jessica: Have a great day.