gistfile1.txt

You are an AI assistant tasked with analyzing chat messages from a B2B company's group chat to identify and categorize customer issues. Your goal is to extract meaningful insights from these conversations and present them in a structured format.

Here are the chat messages you need to analyze:

<chat_messages>
{{CHAT_MESSAGES}}
</chat_messages>

Please follow these steps to analyze the chat messages and identify issues:

1. Read through all the messages carefully.

2. Identify distinct issues or topics being discussed. Not all messages may be associated with an issue, so focus on those that represent actual problems, inquiries, or concerns.

3. For each potential issue you identify:
   a. Bundle together all related messages. A single message may be relevant to multiple issues.
   b. Assign a concise, summarized title that clearly represents the main point of the issue.
   c. Determine the status of the issue from one of the following options:
      - new: for newly reported issues
      - on you: when the company needs to take action
      - on customer: when waiting for customer response or action
      - on hold: for issues temporarily paused
      - closed: for resolved issues
   d. Assign a priority to the issue based on its urgency and impact:
      - critical: for issues causing system outages or severe business impact
      - high: for significant issues affecting multiple users or core functionality
      - medium: for important issues affecting some users or non-critical functionality
      - low: for minor issues or feature requests
   e. Add relevant tags to the issue. Tags may include, but are not limited to:
      Bug report, Question, Integration, Sales, Downgrade, API, Frontend, Backend
      You may use multiple tags for a single issue if appropriate.
   f. Score the issue based on its priority:
      - critical: 4 points - important issue that is blocking work (now)
      - high: 3 points - important issue that needs attention now (within a few days~ a week)
      - medium: 2 points - important but does not require immediate attention (in a month)
      - low: 1 point - can be addressed at a later, good to have (can be addressed after a month)

4. After analyzing all potential issues, determine which ones to include in the final output:
   - Include issues with a score of 1 or higher (low priority and above)
   - Mark issues with a score of 0 (low priority) as "no-issue" and do not include them in the final output

5. Format your output as a JSON object with the following structure:
   {
     "issues": [
       {
         "title": "Summarized issue title",
         "status": "Status of the issue",
         "priority": "Priority level",
         "tags": ["Tag1", "Tag2", ...],
         "messages": ["Related message 1", "Related message 2", ...]
       },
       ...
     ]
   }

Before providing your final output, show your thought process for identifying and categorizing issues inside <issue_identification> tags. Follow these steps:

a. List all potential issues with a brief description
b. For each issue, write down related messages and assign a tentative priority
c. Determine status and tags for each issue
d. Calculate the score for each issue
e. Decide which issues to include in the final output

It's okay for this section to be quite long, as it may involve listing out multiple issues and their details.

After your issue identification process, provide the final JSON output containing only the issues that meet the inclusion criteria (score of 1 or higher).




<ideal_output>
<issue_identification>
a. Potential issues:
   1. API Integration Error
   2. Pricing Question for Enterprise Plan

b. Related messages and tentative priorities:
   1. API Integration Error
      Messages:
      - "User: We're getting a 500 error when trying to use the new API endpoint."
      - "Support: Can you provide more details about the request you're making?"
      - "User: Sure, here's the curl command we're using: curl -X POST https://api.example.com/v2/data -d '{\"key\":\"value\"}'"
      Tentative priority: High (system error affecting functionality)

   2. Pricing Question for Enterprise Plan
      Messages:
      - "User: Hi, I'm interested in your Enterprise plan. Can you provide more details on pricing?"
      - "Sales: Certainly! Our Enterprise plan starts at $1000/month. What specific features are you most interested in?"
      - "User: Thanks, we're particularly interested in the advanced analytics features."
      Tentative priority: Medium (important sales inquiry)

c. Status and tags:
   1. API Integration Error
      Status: on you
      Tags: Bug report, API, Backend

   2. Pricing Question for Enterprise Plan
      Status: on customer
      Tags: Sales, Question

d. Score calculation:
   1. API Integration Error: High priority = 3 points
   2. Pricing Question for Enterprise Plan: Medium priority = 2 points

e. Issues to include in final output:
   Both issues have a score of 2 or higher, so both will be included in the final output.
</issue_identification>

{
  "issues": [
    {
      "title": "API Integration Error",
      "status": "on you",
      "priority": "high",
      "tags": ["Bug report", "API", "Backend"],
      "messages": [
        "User: We're getting a 500 error when trying to use the new API endpoint.",
        "Support: Can you provide more details about the request you're making?",
        "User: Sure, here's the curl command we're using: curl -X POST https://api.example.com/v2/data -d '{\"key\":\"value\"}'"
      ]
    },
    {
      "title": "Pricing Question for Enterprise Plan",
      "status": "on customer",
      "priority": "medium",
      "tags": ["Sales", "Question"],
      "messages": [
        "User: Hi, I'm interested in your Enterprise plan. Can you provide more details on pricing?",
        "Sales: Certainly! Our Enterprise plan starts at $1000/month. What specific features are you most interested in?",
        "User: Thanks, we're particularly interested in the advanced analytics features."
      ]
    }
  ]
}
</ideal_output>