Title | Author | Key takeaways |
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The 7 habits of highly effective people | Stephen R. Covey | Understanding the foundations of interpersonal communication. |
Verbal Judo | George J. Thompson | People may or may not remember what you said or did, but they'll never forget how you made them feel. |
Title | Author | Key takeaways |
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Difficult conversations | Douglas Stone, Sheila Heen | Key takeaways* True conflict > false harmony, you can't resolve a harmony. * Playing the blame game forces the other side to become defensive. * Forcing opinions onto others pushes them into a corner, destroying any change at reconciliation. * Logic isn't always the best starting point for conversations, people aren't always rational. * Listen to the other person first, so they will reciprocate in kind. Don't assume you know someone's intentions beforehand. |
Radical Candor | Kim Scott | Key takeaways* Fear of delivering critique does more long-term harm than good. * Personalized, regular feedback is crucial to an environment for long-term team success. * Sandwiching critical feedback between praise diminishes it's effect and makes the praise sound fake. * A healthy team has room for disagreement, freedom to only agree isn't exactly freedom. * Effective praise is timely and recognizes specific traits, behaviours, or actions to ensure continuity Vague praise is lazy and insincere. * Effective critique separates the person from the problem, making it easier for the recipient to accept and assimilate the feedback in time. |
Thanks for the feedback | Douglas Stone, Sheila Heen | Key takeaways* Useful feedback balances between acknowledgement and pointers for growth. * In the long-run, it's exhausting to be with someone unwilling to introspect. * Feedback comes in 3 flavours: Appreciation, Coaching, and Benchmarking. * Genuine appreciation points to specifics. Generic prasies fall flat quickly. * The fastest way to grow is to spend time with the people/situations/problems you have the hardest time with. * Foresight ensures that short-term gain translates to long-term gains. |