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Created September 26, 2025 05:31
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Workflow timeline analysis for GitHub Actions run #18028596083
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workflow-analysis-18028596083.md

Workflow Analysis: Run #18028596083

Status: ⚠️ UNKNOWN Run URL: https://github.com/intercom/intercom-bot-test/actions/runs/18028596083

🏃 Workflow Overview

Run ID: 18028596083 Status: ⚠️ UNKNOWN Analysis Generated: 2025-09-26 06:31:56 +0100

🚀 Bootstrap Phase

1_Set up job

2025-09-26T05:16:26.2246524Z Current runner version: '2.328.0'
2025-09-26T05:16:26.2272733Z ##[group]Runner Image Provisioner
2025-09-26T05:16:26.2273562Z Hosted Compute Agent
2025-09-26T05:16:26.2274178Z Version: 20250912.392
2025-09-26T05:16:26.2274770Z Commit: d921fda672a98b64f4f82364647e2f10b2267d0b
2025-09-26T05:16:26.2275456Z Build Date: 2025-09-12T15:23:14Z
2025-09-26T05:16:26.2276008Z ##[endgroup]
2025-09-26T05:16:26.2276542Z ##[group]Operating System
2025-09-26T05:16:26.2277094Z Ubuntu
2025-09-26T05:16:26.2277580Z 24.04.3
2025-09-26T05:16:26.2278080Z LTS
2025-09-26T05:16:26.2278561Z ##[endgroup]
2025-09-26T05:16:26.2279081Z ##[group]Runner Image
2025-09-26T05:16:26.2279603Z Image: ubuntu-24.04
2025-09-26T05:16:26.2280153Z Version: 20250922.53.1
2025-09-26T05:16:26.2281158Z Included Software: https://github.com/actions/runner-images/blob/ubuntu24/20250922.53/images/ubuntu/Ubuntu2404-Readme.md
2025-09-26T05:16:26.2282571Z Image Release: https://github.com/actions/runner-images/releases/tag/ubuntu24%2F20250922.53
2025-09-26T05:16:26.2283759Z ##[endgroup]
2025-09-26T05:16:26.2284982Z ##[group]GITHUB_TOKEN Permissions
2025-09-26T05:16:26.2286911Z Contents: read
2025-09-26T05:16:26.2287514Z Issues: write
2025-09-26T05:16:26.2288062Z Metadata: read
2025-09-26T05:16:26.2288586Z PullRequests: write
2025-09-26T05:16:26.2289135Z ##[endgroup]
2025-09-26T05:16:26.2291249Z Secret source: Actions
2025-09-26T05:16:26.2292098Z Prepare workflow directory
2025-09-26T05:16:26.2628177Z Prepare all required actions
2025-09-26T05:16:26.2681704Z Getting action download info
2025-09-26T05:16:26.6812539Z Download action repository 'actions/checkout@v4' (SHA:08eba0b27e820071cde6df949e0beb9ba4906955)
2025-09-26T05:16:26.8639783Z Download action repository 'anthropics/claude-code-action@v1' (SHA:7ed3b616d54fd445625b77b219342949146bae9e)
2025-09-26T05:16:27.4977827Z Getting action download info
2025-09-26T05:16:27.7294075Z Download action repository 'oven-sh/setup-bun@735343b667d3e6f658f44d0eca948eb6282f2b76' (SHA:735343b667d3e6f658f44d0eca948eb6282f2b76)
2025-09-26T05:16:28.4133004Z Complete job name: dlq-bot-claude-session

2_Checkout repository

2025-09-26T05:16:28.4905609Z ##[group]Run actions/checkout@v4
2025-09-26T05:16:28.4906677Z with:
2025-09-26T05:16:28.4907321Z   fetch-depth: 1
2025-09-26T05:16:28.4908010Z   repository: intercom/intercom-bot-test
2025-09-26T05:16:28.4908979Z   token: ***
2025-09-26T05:16:28.4909608Z   ssh-strict: true
2025-09-26T05:16:28.4910249Z   ssh-user: git
2025-09-26T05:16:28.4910895Z   persist-credentials: true
2025-09-26T05:16:28.4911589Z   clean: true
2025-09-26T05:16:28.4912391Z   sparse-checkout-cone-mode: true
2025-09-26T05:16:28.4913125Z   fetch-tags: false
2025-09-26T05:16:28.4913775Z   show-progress: true
2025-09-26T05:16:28.4914458Z   lfs: false
2025-09-26T05:16:28.4915079Z   submodules: false
2025-09-26T05:16:28.4915762Z   set-safe-directory: true
2025-09-26T05:16:28.4916671Z ##[endgroup]
2025-09-26T05:16:28.5987192Z Syncing repository: intercom/intercom-bot-test
2025-09-26T05:16:28.5989623Z ##[group]Getting Git version info
2025-09-26T05:16:28.5990885Z Working directory is '/home/runner/work/intercom-bot-test/intercom-bot-test'
2025-09-26T05:16:28.5993991Z [command]/usr/bin/git version
2025-09-26T05:16:28.6030286Z git version 2.51.0
2025-09-26T05:16:28.6057392Z ##[endgroup]
2025-09-26T05:16:28.6082165Z Temporarily overriding HOME='/home/runner/work/_temp/9713f659-b14a-4746-a115-1ab94c4912d4' before making global git config changes
2025-09-26T05:16:28.6086199Z Adding repository directory to the temporary git global config as a safe directory
2025-09-26T05:16:28.6089984Z [command]/usr/bin/git config --global --add safe.directory /home/runner/work/intercom-bot-test/intercom-bot-test
2025-09-26T05:16:28.6124352Z Deleting the contents of '/home/runner/work/intercom-bot-test/intercom-bot-test'
2025-09-26T05:16:28.6128980Z ##[group]Initializing the repository
2025-09-26T05:16:28.6134040Z [command]/usr/bin/git init /home/runner/work/intercom-bot-test/intercom-bot-test
2025-09-26T05:16:28.6220092Z hint: Using 'master' as the name for the initial branch. This default branch name
2025-09-26T05:16:28.6225371Z hint: is subject to change. To configure the initial branch name to use in all
2025-09-26T05:16:28.6228588Z hint: of your new repositories, which will suppress this warning, call:
2025-09-26T05:16:28.6230934Z hint:
2025-09-26T05:16:28.6233547Z hint: 	git config --global init.defaultBranch <name>
2025-09-26T05:16:28.6234935Z hint:
2025-09-26T05:16:28.6236989Z hint: Names commonly chosen instead of 'master' are 'main', 'trunk' and
2025-09-26T05:16:28.6239120Z hint: 'development'. The just-created branch can be renamed via this command:
2025-09-26T05:16:28.6240642Z hint:
2025-09-26T05:16:28.6241679Z hint: 	git branch -m <name>
2025-09-26T05:16:28.6242992Z hint:
2025-09-26T05:16:28.6244328Z hint: Disable this message with "git config set advice.defaultBranchName false"
2025-09-26T05:16:28.6246370Z Initialized empty Git repository in /home/runner/work/intercom-bot-test/intercom-bot-test/.git/
2025-09-26T05:16:28.6250451Z [command]/usr/bin/git remote add origin https://github.com/intercom/intercom-bot-test
2025-09-26T05:16:28.6277141Z ##[endgroup]
2025-09-26T05:16:28.6280045Z ##[group]Disabling automatic garbage collection
2025-09-26T05:16:28.6283003Z [command]/usr/bin/git config --local gc.auto 0
2025-09-26T05:16:28.6309372Z ##[endgroup]
2025-09-26T05:16:28.6311195Z ##[group]Setting up auth
2025-09-26T05:16:28.6315670Z [command]/usr/bin/git config --local --name-only --get-regexp core\.sshCommand
2025-09-26T05:16:28.6343274Z [command]/usr/bin/git submodule foreach --recursive sh -c "git config --local --name-only --get-regexp 'core\.sshCommand' && git config --local --unset-all 'core.sshCommand' || :"
2025-09-26T05:16:28.6598513Z [command]/usr/bin/git config --local --name-only --get-regexp http\.https\:\/\/github\.com\/\.extraheader
2025-09-26T05:16:28.6626145Z [command]/usr/bin/git submodule foreach --recursive sh -c "git config --local --name-only --get-regexp 'http\.https\:\/\/github\.com\/\.extraheader' && git config --local --unset-all 'http.https://github.com/.extraheader' || :"
2025-09-26T05:16:28.6803099Z [command]/usr/bin/git config --local http.https://github.com/.extraheader AUTHORIZATION: basic ***
2025-09-26T05:16:28.6843408Z ##[endgroup]
2025-09-26T05:16:28.6846550Z ##[group]Fetching the repository
2025-09-26T05:16:28.6853941Z [command]/usr/bin/git -c protocol.version=2 fetch --no-tags --prune --no-recurse-submodules --depth=1 origin +0e10b464d6fa7fde560ea1380e12feb824461bdf:refs/remotes/origin/master
2025-09-26T05:16:32.6013909Z From https://github.com/intercom/intercom-bot-test
2025-09-26T05:16:32.6015430Z  * [new ref]           0e10b464d6fa7fde560ea1380e12feb824461bdf -> origin/master
2025-09-26T05:16:32.6042632Z ##[endgroup]
2025-09-26T05:16:32.6043252Z ##[group]Determining the checkout info
2025-09-26T05:16:32.6044540Z ##[endgroup]
2025-09-26T05:16:32.6049542Z [command]/usr/bin/git sparse-checkout disable
2025-09-26T05:16:32.6083905Z [command]/usr/bin/git config --local --unset-all extensions.worktreeConfig
2025-09-26T05:16:32.6108140Z ##[group]Checking out the ref
2025-09-26T05:16:32.6113365Z [command]/usr/bin/git checkout --progress --force -B master refs/remotes/origin/master
2025-09-26T05:16:33.4380209Z Reset branch 'master'
2025-09-26T05:16:33.4389275Z branch 'master' set up to track 'origin/master'.
2025-09-26T05:16:33.4401587Z ##[endgroup]
2025-09-26T05:16:33.4444732Z [command]/usr/bin/git log -1 --format=%H
2025-09-26T05:16:33.4465068Z 0e10b464d6fa7fde560ea1380e12feb824461bdf

3_Build Honeycomb MCP Server

2025-09-26T05:16:33.4613468Z ##[group]Run git clone --depth 1 https://github.com/honeycombio/honeycomb-mcp.git /tmp/honeycomb-mcp
2025-09-26T05:16:33.4614206Z �[36;1mgit clone --depth 1 https://github.com/honeycombio/honeycomb-mcp.git /tmp/honeycomb-mcp�[0m
2025-09-26T05:16:33.4614625Z �[36;1mcd /tmp/honeycomb-mcp�[0m
2025-09-26T05:16:33.4614925Z �[36;1mgit checkout cb3a233634eaa55111765b6ebfed074388555f77�[0m
2025-09-26T05:16:33.4615234Z �[36;1mnpm install�[0m
2025-09-26T05:16:33.4615444Z �[36;1mnpm run build�[0m
2025-09-26T05:16:33.4638051Z shell: /usr/bin/bash -e {0}
2025-09-26T05:16:33.4638527Z ##[endgroup]
2025-09-26T05:16:33.4709536Z Cloning into '/tmp/honeycomb-mcp'...
2025-09-26T05:16:34.1633767Z Note: switching to 'cb3a233634eaa55111765b6ebfed074388555f77'.
2025-09-26T05:16:34.1634916Z 
2025-09-26T05:16:34.1635498Z You are in 'detached HEAD' state. You can look around, make experimental
2025-09-26T05:16:34.1639403Z changes and commit them, and you can discard any commits you make in this
2025-09-26T05:16:34.1640106Z state without impacting any branches by switching back to a branch.
2025-09-26T05:16:34.1640641Z 
2025-09-26T05:16:34.1640956Z If you want to create a new branch to retain commits you create, you may
2025-09-26T05:16:34.1641650Z do so (now or later) by using -c with the switch command. Example:
2025-09-26T05:16:34.1642195Z 
2025-09-26T05:16:34.1642357Z   git switch -c <new-branch-name>
2025-09-26T05:16:34.1642651Z 
2025-09-26T05:16:34.1642807Z Or undo this operation with:
2025-09-26T05:16:34.1643066Z 
2025-09-26T05:16:34.1643204Z   git switch -
2025-09-26T05:16:34.1643406Z 
2025-09-26T05:16:34.1643731Z Turn off this advice by setting config variable advice.detachedHead to false
2025-09-26T05:16:34.1643998Z 
2025-09-26T05:16:34.1644161Z HEAD is now at cb3a233 docs: deprecate self-hosted MCP server
2025-09-26T05:17:02.8890487Z npm warn deprecated [email protected]: Use your platform's native DOMException instead
2025-09-26T05:17:03.9012931Z 
2025-09-26T05:17:03.9013885Z added 252 packages, and audited 253 packages in 27s
2025-09-26T05:17:03.9014484Z 
2025-09-26T05:17:03.9016004Z 57 packages are looking for funding
2025-09-26T05:17:03.9016691Z   run `npm fund` for details
2025-09-26T05:17:03.9018139Z 
2025-09-26T05:17:03.9018503Z found 0 vulnerabilities
2025-09-26T05:17:04.0222469Z 
2025-09-26T05:17:04.0225093Z > @honeycombio/[email protected] build
2025-09-26T05:17:04.0228060Z > tsc --noEmit && esbuild src/index.ts --bundle --platform=node --format=esm --outfile=build/index.mjs
2025-09-26T05:17:04.0230925Z 
2025-09-26T05:17:09.0072721Z 
2025-09-26T05:17:09.0075831Z   build/index.mjs  716.4kb
2025-09-26T05:17:09.0076320Z 
2025-09-26T05:17:09.0076749Z ⚡ Done in 58ms
2025-09-26T05:17:09.0085035Z 
2025-09-26T05:17:09.0085744Z > @honeycombio/[email protected] postbuild
2025-09-26T05:17:09.0086844Z > chmod +x build/index.mjs
2025-09-26T05:17:09.0087102Z
🤖 Claude Code Session - FULL PROMPT

Prompt Generation Log

❌ Prompt generation log not found

Full Prompt Text

❌ Claude session log not found
💬 Claude Output & Tool Usage 
❌ Claude session log not found
⏱️ Timeline
  • 2025-09-26T05:16:26.2272733Z (1_Set up job.txt): ##[group]Runner Image Provisioner
  • 2025-09-26T05:16:26.2273562Z (1_Set up job.txt): Hosted Compute Agent
  • 2025-09-26T05:16:26.2274178Z (1_Set up job.txt): Version: 20250912.392
  • 2025-09-26T05:16:26.2274770Z (1_Set up job.txt): Commit: d921fda672a98b64f4f82364647e2f10b2267d0b
  • 2025-09-26T05:16:26.2275456Z (1_Set up job.txt): Build Date: 2025-09-12T15:23:14Z
  • 2025-09-26T05:16:26.2276008Z (1_Set up job.txt): ##[endgroup]
  • 2025-09-26T05:16:26.2276542Z (1_Set up job.txt): ##[group]Operating System
  • 2025-09-26T05:16:26.2277094Z (1_Set up job.txt): Ubuntu
  • 2025-09-26T05:16:26.2277580Z (1_Set up job.txt): 24.04.3
  • 2025-09-26T05:16:26.2278080Z (1_Set up job.txt): LTS
  • 2025-09-26T05:16:26.2278561Z (1_Set up job.txt): ##[endgroup]
  • 2025-09-26T05:16:26.2279081Z (1_Set up job.txt): ##[group]Runner Image
  • 2025-09-26T05:16:26.2279603Z (1_Set up job.txt): Image: ubuntu-24.04
  • 2025-09-26T05:16:26.2280153Z (1_Set up job.txt): Version: 20250922.53.1
  • 2025-09-26T05:16:26.2281158Z (1_Set up job.txt): Included Software: https://github.com/actions/runner-images/blob/ubuntu24/20250922.53/images/ubuntu/Ubuntu2404-Readme.md
  • 2025-09-26T05:16:26.2282571Z (1_Set up job.txt): Image Release: https://github.com/actions/runner-images/releases/tag/ubuntu24%2F20250922.53
  • 2025-09-26T05:16:26.2283759Z (1_Set up job.txt): ##[endgroup]
  • 2025-09-26T05:16:26.2284982Z (1_Set up job.txt): ##[group]GITHUB_TOKEN Permissions
  • 2025-09-26T05:16:26.2286911Z (1_Set up job.txt): Contents: read
  • 2025-09-26T05:16:26.2287514Z (1_Set up job.txt): Issues: write
  • 2025-09-26T05:16:26.2288062Z (1_Set up job.txt): Metadata: read
  • 2025-09-26T05:16:26.2288586Z (1_Set up job.txt): PullRequests: write
  • 2025-09-26T05:16:26.2289135Z (1_Set up job.txt): ##[endgroup]
  • 2025-09-26T05:16:26.2291249Z (1_Set up job.txt): Secret source: Actions
  • 2025-09-26T05:16:26.2292098Z (1_Set up job.txt): Prepare workflow directory
  • 2025-09-26T05:16:26.2628177Z (1_Set up job.txt): Prepare all required actions
  • 2025-09-26T05:16:26.2681704Z (1_Set up job.txt): Getting action download info
  • 2025-09-26T05:16:26.6812539Z (1_Set up job.txt): Download action repository 'actions/checkout@v4' (SHA:08eba0b27e820071cde6df949e0beb9ba4906955)
  • 2025-09-26T05:16:26.8639783Z (1_Set up job.txt): Download action repository 'anthropics/claude-code-action@v1' (SHA:7ed3b616d54fd445625b77b219342949146bae9e)
  • 2025-09-26T05:16:27.4977827Z (1_Set up job.txt): Getting action download info
  • 2025-09-26T05:16:27.7294075Z (1_Set up job.txt): Download action repository 'oven-sh/setup-bun@735343b667d3e6f658f44d0eca948eb6282f2b76' (SHA:735343b667d3e6f658f44d0eca948eb6282f2b76)
  • 2025-09-26T05:16:28.4133004Z (1_Set up job.txt): Complete job name: dlq-bot-claude-session
  • 2025-09-26T05:16:28.4906677Z (2_Checkout repository.txt): with:
  • 2025-09-26T05:16:28.4907321Z (2_Checkout repository.txt): fetch-depth: 1
  • 2025-09-26T05:16:28.4908010Z (2_Checkout repository.txt): repository: intercom/intercom-bot-test
  • 2025-09-26T05:16:28.4908979Z (2_Checkout repository.txt): token: ***
  • 2025-09-26T05:16:28.4909608Z (2_Checkout repository.txt): ssh-strict: true
  • 2025-09-26T05:16:28.4910249Z (2_Checkout repository.txt): ssh-user: git
  • 2025-09-26T05:16:28.4910895Z (2_Checkout repository.txt): persist-credentials: true
  • 2025-09-26T05:16:28.4911589Z (2_Checkout repository.txt): clean: true
  • 2025-09-26T05:16:28.4912391Z (2_Checkout repository.txt): sparse-checkout-cone-mode: true
  • 2025-09-26T05:16:28.4913125Z (2_Checkout repository.txt): fetch-tags: false
  • 2025-09-26T05:16:28.4913775Z (2_Checkout repository.txt): show-progress: true
  • 2025-09-26T05:16:28.4914458Z (2_Checkout repository.txt): lfs: false
  • 2025-09-26T05:16:28.4915079Z (2_Checkout repository.txt): submodules: false
  • 2025-09-26T05:16:28.4915762Z (2_Checkout repository.txt): set-safe-directory: true
  • 2025-09-26T05:16:28.4916671Z (2_Checkout repository.txt): ##[endgroup]
  • 2025-09-26T05:16:28.5987192Z (2_Checkout repository.txt): Syncing repository: intercom/intercom-bot-test
  • 2025-09-26T05:16:28.5989623Z (2_Checkout repository.txt): ##[group]Getting Git version info
  • 2025-09-26T05:16:28.5990885Z (2_Checkout repository.txt): Working directory is '/home/runner/work/intercom-bot-test/intercom-bot-test'
  • 2025-09-26T05:16:28.5993991Z (2_Checkout repository.txt): [command]/usr/bin/git version
  • 2025-09-26T05:16:28.6030286Z (2_Checkout repository.txt): git version 2.51.0
  • 2025-09-26T05:16:28.6057392Z (2_Checkout repository.txt): ##[endgroup]
  • 2025-09-26T05:16:28.6082165Z (2_Checkout repository.txt): Temporarily overriding HOME='/home/runner/work/_temp/9713f659-b14a-4746-a115-1ab94c4912d4' before making global git config changes
  • 2025-09-26T05:16:28.6086199Z (2_Checkout repository.txt): Adding repository directory to the temporary git global config as a safe directory
  • 2025-09-26T05:16:28.6089984Z (2_Checkout repository.txt): [command]/usr/bin/git config --global --add safe.directory /home/runner/work/intercom-bot-test/intercom-bot-test
  • 2025-09-26T05:16:28.6124352Z (2_Checkout repository.txt): Deleting the contents of '/home/runner/work/intercom-bot-test/intercom-bot-test'
  • 2025-09-26T05:16:28.6128980Z (2_Checkout repository.txt): ##[group]Initializing the repository
  • 2025-09-26T05:16:28.6134040Z (2_Checkout repository.txt): [command]/usr/bin/git init /home/runner/work/intercom-bot-test/intercom-bot-test
  • 2025-09-26T05:16:28.6220092Z (2_Checkout repository.txt): hint: Using 'master' as the name for the initial branch. This default branch name
  • 2025-09-26T05:16:28.6225371Z (2_Checkout repository.txt): hint: is subject to change. To configure the initial branch name to use in all
  • 2025-09-26T05:16:28.6228588Z (2_Checkout repository.txt): hint: of your new repositories, which will suppress this warning, call:
  • 2025-09-26T05:16:28.6230934Z (2_Checkout repository.txt): hint:
  • 2025-09-26T05:16:28.6233547Z (2_Checkout repository.txt): hint: git config --global init.defaultBranch
  • 2025-09-26T05:16:28.6234935Z (2_Checkout repository.txt): hint:
  • 2025-09-26T05:16:28.6236989Z (2_Checkout repository.txt): hint: Names commonly chosen instead of 'master' are 'main', 'trunk' and
  • 2025-09-26T05:16:28.6239120Z (2_Checkout repository.txt): hint: 'development'. The just-created branch can be renamed via this command:
  • 2025-09-26T05:16:28.6240642Z (2_Checkout repository.txt): hint:
  • 2025-09-26T05:16:28.6241679Z (2_Checkout repository.txt): hint: git branch -m
  • 2025-09-26T05:16:28.6242992Z (2_Checkout repository.txt): hint:
  • 2025-09-26T05:16:28.6244328Z (2_Checkout repository.txt): hint: Disable this message with "git config set advice.defaultBranchName false"
  • 2025-09-26T05:16:28.6246370Z (2_Checkout repository.txt): Initialized empty Git repository in /home/runner/work/intercom-bot-test/intercom-bot-test/.git/
  • 2025-09-26T05:16:28.6250451Z (2_Checkout repository.txt): [command]/usr/bin/git remote add origin https://github.com/intercom/intercom-bot-test
  • 2025-09-26T05:16:28.6277141Z (2_Checkout repository.txt): ##[endgroup]
  • 2025-09-26T05:16:28.6280045Z (2_Checkout repository.txt): ##[group]Disabling automatic garbage collection
  • 2025-09-26T05:16:28.6283003Z (2_Checkout repository.txt): [command]/usr/bin/git config --local gc.auto 0
  • 2025-09-26T05:16:28.6309372Z (2_Checkout repository.txt): ##[endgroup]
  • 2025-09-26T05:16:28.6311195Z (2_Checkout repository.txt): ##[group]Setting up auth
  • 2025-09-26T05:16:28.6315670Z (2_Checkout repository.txt): [command]/usr/bin/git config --local --name-only --get-regexp core.sshCommand
  • 2025-09-26T05:16:28.6343274Z (2_Checkout repository.txt): [command]/usr/bin/git submodule foreach --recursive sh -c "git config --local --name-only --get-regexp 'core.sshCommand' && git config --local --unset-all 'core.sshCommand' || :"
  • 2025-09-26T05:16:28.6598513Z (2_Checkout repository.txt): [command]/usr/bin/git config --local --name-only --get-regexp http.https://github.com/.extraheader
  • 2025-09-26T05:16:28.6626145Z (2_Checkout repository.txt): [command]/usr/bin/git submodule foreach --recursive sh -c "git config --local --name-only --get-regexp 'http.https://github.com/.extraheader' && git config --local --unset-all 'http.https://github.com/.extraheader' || :"
  • 2025-09-26T05:16:28.6803099Z (2_Checkout repository.txt): [command]/usr/bin/git config --local http.https://github.com/.extraheader AUTHORIZATION: basic ***
  • 2025-09-26T05:16:28.6843408Z (2_Checkout repository.txt): ##[endgroup]
  • 2025-09-26T05:16:28.6846550Z (2_Checkout repository.txt): ##[group]Fetching the repository
  • 2025-09-26T05:16:28.6853941Z (2_Checkout repository.txt): [command]/usr/bin/git -c protocol.version=2 fetch --no-tags --prune --no-recurse-submodules --depth=1 origin +0e10b464d6fa7fde560ea1380e12feb824461bdf:refs/remotes/origin/master
  • 2025-09-26T05:16:32.6013909Z (2_Checkout repository.txt): From https://github.com/intercom/intercom-bot-test
  • 2025-09-26T05:16:32.6015430Z (2_Checkout repository.txt): * [new ref] 0e10b464d6fa7fde560ea1380e12feb824461bdf -> origin/master
  • 2025-09-26T05:16:32.6042632Z (2_Checkout repository.txt): ##[endgroup]
  • 2025-09-26T05:16:32.6043252Z (2_Checkout repository.txt): ##[group]Determining the checkout info
  • 2025-09-26T05:16:32.6044540Z (2_Checkout repository.txt): ##[endgroup]
  • 2025-09-26T05:16:32.6049542Z (2_Checkout repository.txt): [command]/usr/bin/git sparse-checkout disable
  • 2025-09-26T05:16:32.6083905Z (2_Checkout repository.txt): [command]/usr/bin/git config --local --unset-all extensions.worktreeConfig
  • 2025-09-26T05:16:32.6108140Z (2_Checkout repository.txt): ##[group]Checking out the ref
  • 2025-09-26T05:16:32.6113365Z (2_Checkout repository.txt): [command]/usr/bin/git checkout --progress --force -B master refs/remotes/origin/master
  • 2025-09-26T05:16:33.4380209Z (2_Checkout repository.txt): Reset branch 'master'
  • 2025-09-26T05:16:33.4389275Z (2_Checkout repository.txt): branch 'master' set up to track 'origin/master'.
  • 2025-09-26T05:16:33.4401587Z (2_Checkout repository.txt): ##[endgroup]
  • 2025-09-26T05:16:33.4444732Z (2_Checkout repository.txt): [command]/usr/bin/git log -1 --format=%H
  • 2025-09-26T05:16:33.4465068Z (2_Checkout repository.txt): 0e10b464d6fa7fde560ea1380e12feb824461bdf
  • 2025-09-26T05:16:33.4614206Z (3_Build Honeycomb MCP Server.txt): �[36;1mgit clone --depth 1 https://github.com/honeycombio/honeycomb-mcp.git /tmp/honeycomb-mcp�[0m
  • 2025-09-26T05:16:33.4614625Z (3_Build Honeycomb MCP Server.txt): �[36;1mcd /tmp/honeycomb-mcp�[0m
  • 2025-09-26T05:16:33.4614925Z (3_Build Honeycomb MCP Server.txt): �[36;1mgit checkout cb3a233634eaa55111765b6ebfed074388555f77�[0m
  • 2025-09-26T05:16:33.4615234Z (3_Build Honeycomb MCP Server.txt): �[36;1mnpm install�[0m
  • 2025-09-26T05:16:33.4615444Z (3_Build Honeycomb MCP Server.txt): �[36;1mnpm run build�[0m
  • 2025-09-26T05:16:33.4638051Z (3_Build Honeycomb MCP Server.txt): shell: /usr/bin/bash -e {0}
  • 2025-09-26T05:16:33.4638527Z (3_Build Honeycomb MCP Server.txt): ##[endgroup]
  • 2025-09-26T05:16:33.4709536Z (3_Build Honeycomb MCP Server.txt): Cloning into '/tmp/honeycomb-mcp'...
  • 2025-09-26T05:16:34.1633767Z (3_Build Honeycomb MCP Server.txt): Note: switching to 'cb3a233634eaa55111765b6ebfed074388555f77'.
  • 2025-09-26T05:16:34.1634916Z (3_Build Honeycomb MCP Server.txt): 2025-09-26T05:16:34.1635498Z You are in 'detached HEAD' state. You can look around, make experimental
  • 2025-09-26T05:16:34.1639403Z (3_Build Honeycomb MCP Server.txt): changes and commit them, and you can discard any commits you make in this
  • 2025-09-26T05:16:34.1640106Z (3_Build Honeycomb MCP Server.txt): state without impacting any branches by switching back to a branch.
  • 2025-09-26T05:16:34.1640641Z (3_Build Honeycomb MCP Server.txt): 2025-09-26T05:16:34.1640956Z If you want to create a new branch to retain commits you create, you may
  • 2025-09-26T05:16:34.1641650Z (3_Build Honeycomb MCP Server.txt): do so (now or later) by using -c with the switch command. Example:
  • 2025-09-26T05:16:34.1642195Z (3_Build Honeycomb MCP Server.txt): 2025-09-26T05:16:34.1642357Z git switch -c
  • 2025-09-26T05:16:34.1642651Z (3_Build Honeycomb MCP Server.txt): 2025-09-26T05:16:34.1642807Z Or undo this operation with:
  • 2025-09-26T05:16:34.1643066Z (3_Build Honeycomb MCP Server.txt): 2025-09-26T05:16:34.1643204Z git switch -
  • 2025-09-26T05:16:34.1643406Z (3_Build Honeycomb MCP Server.txt): 2025-09-26T05:16:34.1643731Z Turn off this advice by setting config variable advice.detachedHead to false
  • 2025-09-26T05:16:34.1643998Z (3_Build Honeycomb MCP Server.txt): 2025-09-26T05:16:34.1644161Z HEAD is now at cb3a233 docs: deprecate self-hosted MCP server
  • 2025-09-26T05:17:02.8890487Z (3_Build Honeycomb MCP Server.txt): npm warn deprecated [email protected]: Use your platform's native DOMException instead
  • 2025-09-26T05:17:03.9012931Z (3_Build Honeycomb MCP Server.txt): 2025-09-26T05:17:03.9013885Z added 252 packages, and audited 253 packages in 27s
  • 2025-09-26T05:17:03.9014484Z (3_Build Honeycomb MCP Server.txt): 2025-09-26T05:17:03.9016004Z 57 packages are looking for funding
  • 2025-09-26T05:17:03.9016691Z (3_Build Honeycomb MCP Server.txt): run npm fund for details
  • 2025-09-26T05:17:03.9018139Z (3_Build Honeycomb MCP Server.txt): 2025-09-26T05:17:03.9018503Z found 0 vulnerabilities
  • 2025-09-26T05:17:04.0222469Z (3_Build Honeycomb MCP Server.txt): 2025-09-26T05:17:04.0225093Z > @honeycombio/[email protected] build
  • 2025-09-26T05:17:04.0228060Z (3_Build Honeycomb MCP Server.txt): > tsc --noEmit && esbuild src/index.ts --bundle --platform=node --format=esm --outfile=build/index.mjs
  • 2025-09-26T05:17:04.0230925Z (3_Build Honeycomb MCP Server.txt): 2025-09-26T05:17:09.0072721Z
  • 2025-09-26T05:17:09.0075831Z (3_Build Honeycomb MCP Server.txt): build/index.mjs 716.4kb
  • 2025-09-26T05:17:09.0076320Z (3_Build Honeycomb MCP Server.txt): 2025-09-26T05:17:09.0076749Z ⚡ Done in 58ms
  • 2025-09-26T05:17:09.0085035Z (3_Build Honeycomb MCP Server.txt): 2025-09-26T05:17:09.0085744Z > @honeycombio/[email protected] postbuild
  • 2025-09-26T05:17:09.0086844Z (3_Build Honeycomb MCP Server.txt): > chmod +x build/index.mjs
  • 2025-09-26T05:17:09.0183328Z (4_Setup GitHub Comment MCP Server.txt): �[36;1m# Copy the GitHub comment server from claude-code-action�[0m
  • 2025-09-26T05:17:09.0183860Z (4_Setup GitHub Comment MCP Server.txt): �[36;1mgit clone --depth 1 https://github.com/anthropics/claude-code-action.git /tmp/claude-code-action�[0m
  • 2025-09-26T05:17:09.0184491Z (4_Setup GitHub Comment MCP Server.txt): �[36;1mcp /tmp/claude-code-action/src/mcp/github-comment-server.ts /tmp/github-comment-server.ts�[0m
  • 2025-09-26T05:17:09.0185027Z (4_Setup GitHub Comment MCP Server.txt): �[36;1mecho "✅ GitHub comment MCP server ready at /tmp/github-comment-server.ts"�[0m
  • 2025-09-26T05:17:09.0203994Z (4_Setup GitHub Comment MCP Server.txt): shell: /usr/bin/bash -e {0}
  • 2025-09-26T05:17:09.0204244Z (4_Setup GitHub Comment MCP Server.txt): ##[endgroup]
  • 2025-09-26T05:17:09.0248225Z (4_Setup GitHub Comment MCP Server.txt): Cloning into '/tmp/claude-code-action'...
  • 2025-09-26T05:17:09.6472144Z (4_Setup GitHub Comment MCP Server.txt): ✅ GitHub comment MCP server ready at /tmp/github-comment-server.ts
  • 2025-09-26T05:17:09.6546569Z (5_Checkout Infrastructure Repository.txt): with:
  • 2025-09-26T05:17:09.6546765Z (5_Checkout Infrastructure Repository.txt): repository: intercom/infrastructure
  • 2025-09-26T05:17:09.6547018Z (5_Checkout Infrastructure Repository.txt): ref: master
  • 2025-09-26T05:17:09.6547392Z (5_Checkout Infrastructure Repository.txt): token: ***
  • 2025-09-26T05:17:09.6547585Z (5_Checkout Infrastructure Repository.txt): path: infrastructure
  • 2025-09-26T05:17:09.6547795Z (5_Checkout Infrastructure Repository.txt): ssh-strict: true
  • 2025-09-26T05:17:09.6547998Z (5_Checkout Infrastructure Repository.txt): ssh-user: git
  • 2025-09-26T05:17:09.6548205Z (5_Checkout Infrastructure Repository.txt): persist-credentials: true
  • 2025-09-26T05:17:09.6548419Z (5_Checkout Infrastructure Repository.txt): clean: true
  • 2025-09-26T05:17:09.6548618Z (5_Checkout Infrastructure Repository.txt): sparse-checkout-cone-mode: true
  • 2025-09-26T05:17:09.6548852Z (5_Checkout Infrastructure Repository.txt): fetch-depth: 1
  • 2025-09-26T05:17:09.6549046Z (5_Checkout Infrastructure Repository.txt): fetch-tags: false
  • 2025-09-26T05:17:09.6549237Z (5_Checkout Infrastructure Repository.txt): show-progress: true
  • 2025-09-26T05:17:09.6549428Z (5_Checkout Infrastructure Repository.txt): lfs: false
  • 2025-09-26T05:17:09.6549603Z (5_Checkout Infrastructure Repository.txt): submodules: false
  • 2025-09-26T05:17:09.6549788Z (5_Checkout Infrastructure Repository.txt): set-safe-directory: true
  • 2025-09-26T05:17:09.6549999Z (5_Checkout Infrastructure Repository.txt): ##[endgroup]
  • 2025-09-26T05:17:09.7414578Z (5_Checkout Infrastructure Repository.txt): Syncing repository: intercom/infrastructure
  • 2025-09-26T05:17:09.7420687Z (5_Checkout Infrastructure Repository.txt): ##[group]Getting Git version info
  • 2025-09-26T05:17:09.7423289Z (5_Checkout Infrastructure Repository.txt): Working directory is '/home/runner/work/intercom-bot-test/intercom-bot-test/infrastructure'
  • 2025-09-26T05:17:09.7460178Z (5_Checkout Infrastructure Repository.txt): [command]/usr/bin/git version
  • 2025-09-26T05:17:09.7496193Z (5_Checkout Infrastructure Repository.txt): git version 2.51.0
  • 2025-09-26T05:17:09.7519568Z (5_Checkout Infrastructure Repository.txt): ##[endgroup]
  • 2025-09-26T05:17:09.7542882Z (5_Checkout Infrastructure Repository.txt): Temporarily overriding HOME='/home/runner/work/_temp/0ae84e7b-1d1c-4e90-9c6c-c8772476a9ff' before making global git config changes
  • 2025-09-26T05:17:09.7544804Z (5_Checkout Infrastructure Repository.txt): Adding repository directory to the temporary git global config as a safe directory
  • 2025-09-26T05:17:09.7549614Z (5_Checkout Infrastructure Repository.txt): [command]/usr/bin/git config --global --add safe.directory /home/runner/work/intercom-bot-test/intercom-bot-test/infrastructure
  • 2025-09-26T05:17:09.7577385Z (5_Checkout Infrastructure Repository.txt): ##[group]Initializing the repository
  • 2025-09-26T05:17:09.7582774Z (5_Checkout Infrastructure Repository.txt): [command]/usr/bin/git init /home/runner/work/intercom-bot-test/intercom-bot-test/infrastructure
  • 2025-09-26T05:17:09.7612658Z (5_Checkout Infrastructure Repository.txt): hint: Using 'master' as the name for the initial branch. This default branch name
  • 2025-09-26T05:17:09.7614287Z (5_Checkout Infrastructure Repository.txt): hint: is subject to change. To configure the initial branch name to use in all
  • 2025-09-26T05:17:09.7615092Z (5_Checkout Infrastructure Repository.txt): hint: of your new repositories, which will suppress this warning, call:
  • 2025-09-26T05:17:09.7616054Z (5_Checkout Infrastructure Repository.txt): hint:
  • 2025-09-26T05:17:09.7616478Z (5_Checkout Infrastructure Repository.txt): hint: git config --global init.defaultBranch
  • 2025-09-26T05:17:09.7616944Z (5_Checkout Infrastructure Repository.txt): hint:
  • 2025-09-26T05:17:09.7617393Z (5_Checkout Infrastructure Repository.txt): hint: Names commonly chosen instead of 'master' are 'main', 'trunk' and
  • 2025-09-26T05:17:09.7618198Z (5_Checkout Infrastructure Repository.txt): hint: 'development'. The just-created branch can be renamed via this command:
  • 2025-09-26T05:17:09.7618770Z (5_Checkout Infrastructure Repository.txt): hint:
  • 2025-09-26T05:17:09.7619060Z (5_Checkout Infrastructure Repository.txt): hint: git branch -m
  • 2025-09-26T05:17:09.7619400Z (5_Checkout Infrastructure Repository.txt): hint:
  • 2025-09-26T05:17:09.7619874Z (5_Checkout Infrastructure Repository.txt): hint: Disable this message with "git config set advice.defaultBranchName false"
  • 2025-09-26T05:17:09.7621369Z (5_Checkout Infrastructure Repository.txt): Initialized empty Git repository in /home/runner/work/intercom-bot-test/intercom-bot-test/infrastructure/.git/
  • 2025-09-26T05:17:09.7625726Z (5_Checkout Infrastructure Repository.txt): [command]/usr/bin/git remote add origin https://github.com/intercom/infrastructure
  • 2025-09-26T05:17:09.7651633Z (5_Checkout Infrastructure Repository.txt): ##[endgroup]
  • 2025-09-26T05:17:09.7653255Z (5_Checkout Infrastructure Repository.txt): ##[group]Disabling automatic garbage collection
  • 2025-09-26T05:17:09.7656709Z (5_Checkout Infrastructure Repository.txt): [command]/usr/bin/git config --local gc.auto 0
  • 2025-09-26T05:17:09.7681310Z (5_Checkout Infrastructure Repository.txt): ##[endgroup]
  • 2025-09-26T05:17:09.7682754Z (5_Checkout Infrastructure Repository.txt): ##[group]Setting up auth
  • 2025-09-26T05:17:09.7687677Z (5_Checkout Infrastructure Repository.txt): [command]/usr/bin/git config --local --name-only --get-regexp core.sshCommand
  • 2025-09-26T05:17:09.7713959Z (5_Checkout Infrastructure Repository.txt): [command]/usr/bin/git submodule foreach --recursive sh -c "git config --local --name-only --get-regexp 'core.sshCommand' && git config --local --unset-all 'core.sshCommand' || :"
  • 2025-09-26T05:17:09.7889550Z (5_Checkout Infrastructure Repository.txt): [command]/usr/bin/git config --local --name-only --get-regexp http.https://github.com/.extraheader
  • 2025-09-26T05:17:09.7916389Z (5_Checkout Infrastructure Repository.txt): [command]/usr/bin/git submodule foreach --recursive sh -c "git config --local --name-only --get-regexp 'http.https://github.com/.extraheader' && git config --local --unset-all 'http.https://github.com/.extraheader' || :"
  • 2025-09-26T05:17:09.8095263Z (5_Checkout Infrastructure Repository.txt): [command]/usr/bin/git config --local http.https://github.com/.extraheader AUTHORIZATION: basic ***
  • 2025-09-26T05:17:09.8134556Z (5_Checkout Infrastructure Repository.txt): ##[endgroup]
  • 2025-09-26T05:17:09.8135931Z (5_Checkout Infrastructure Repository.txt): ##[group]Fetching the repository
  • 2025-09-26T05:17:09.8143526Z (5_Checkout Infrastructure Repository.txt): [command]/usr/bin/git -c protocol.version=2 fetch --no-tags --prune --no-recurse-submodules --depth=1 origin +refs/heads/master*:refs/remotes/origin/master* +refs/tags/master*:refs/tags/master*
  • 2025-09-26T05:17:11.4290635Z (5_Checkout Infrastructure Repository.txt): From https://github.com/intercom/infrastructure
  • 2025-09-26T05:17:11.4292442Z (5_Checkout Infrastructure Repository.txt): * [new branch] master -> origin/master
  • 2025-09-26T05:17:11.4316973Z (5_Checkout Infrastructure Repository.txt): ##[endgroup]
  • 2025-09-26T05:17:11.4318351Z (5_Checkout Infrastructure Repository.txt): ##[group]Determining the checkout info
  • 2025-09-26T05:17:11.4323094Z (5_Checkout Infrastructure Repository.txt): [command]/usr/bin/git branch --list --remote origin/master
  • 2025-09-26T05:17:11.4343194Z (5_Checkout Infrastructure Repository.txt): origin/master
  • 2025-09-26T05:17:11.4349397Z (5_Checkout Infrastructure Repository.txt): ##[endgroup]
  • 2025-09-26T05:17:11.4353752Z (5_Checkout Infrastructure Repository.txt): [command]/usr/bin/git sparse-checkout disable
  • 2025-09-26T05:17:11.4382891Z (5_Checkout Infrastructure Repository.txt): [command]/usr/bin/git config --local --unset-all extensions.worktreeConfig
  • 2025-09-26T05:17:11.4405360Z (5_Checkout Infrastructure Repository.txt): ##[group]Checking out the ref
  • 2025-09-26T05:17:11.4408757Z (5_Checkout Infrastructure Repository.txt): [command]/usr/bin/git checkout --progress --force -B master refs/remotes/origin/master
  • 2025-09-26T05:17:11.6814764Z (5_Checkout Infrastructure Repository.txt): Reset branch 'master'
  • 2025-09-26T05:17:11.6816110Z (5_Checkout Infrastructure Repository.txt): branch 'master' set up to track 'origin/master'.
  • 2025-09-26T05:17:11.6827230Z (5_Checkout Infrastructure Repository.txt): ##[endgroup]
  • 2025-09-26T05:17:11.6862461Z (5_Checkout Infrastructure Repository.txt): [command]/usr/bin/git log -1 --format=%H
  • 2025-09-26T05:17:11.6881943Z (5_Checkout Infrastructure Repository.txt): ae871b14daed55104639511e178135dc584fc505
  • 2025-09-26T05:17:11.6998122Z (6_Detect Claude Comment ID.txt): �[36;1m# For issue_comment events, use the triggering comment ID�[0m
  • 2025-09-26T05:17:11.6998505Z (6_Detect Claude Comment ID.txt): �[36;1m# For issues events, create an initial tracking comment�[0m
  • 2025-09-26T05:17:11.6998845Z (6_Detect Claude Comment ID.txt): �[36;1mif [[ "issues" == "issue_comment" ]]; then�[0m
  • 2025-09-26T05:17:11.6999180Z (6_Detect Claude Comment ID.txt): �[36;1m echo "claude_comment_id=" >> $GITHUB_OUTPUT�[0m
  • 2025-09-26T05:17:11.6999519Z (6_Detect Claude Comment ID.txt): �[36;1m echo "✅ Using comment ID from issue_comment event: "�[0m
  • 2025-09-26T05:17:11.6999812Z (6_Detect Claude Comment ID.txt): �[36;1melse�[0m
  • 2025-09-26T05:17:11.7000071Z (6_Detect Claude Comment ID.txt): �[36;1m # For issues events, create an initial tracking comment�[0m
  • 2025-09-26T05:17:11.7000449Z (6_Detect Claude Comment ID.txt): �[36;1m echo "ℹ️ Creating initial tracking comment for issues event"�[0m
  • 2025-09-26T05:17:11.7000791Z (6_Detect Claude Comment ID.txt): �[36;1m comment_response=$(gh api \�[0m
  • 2025-09-26T05:17:11.7001051Z (6_Detect Claude Comment ID.txt): �[36;1m --method POST \�[0m
  • 2025-09-26T05:17:11.7001361Z (6_Detect Claude Comment ID.txt): �[36;1m /repos/intercom/intercom-bot-test/issues/371/comments \�[0m
  • 2025-09-26T05:17:11.7002400Z (6_Detect Claude Comment ID.txt): �[36;1m --field body="🔍 DLQ Investigation Starting | 🤖 Initializing investigation workflow... | View job run")�[0m
  • 2025-09-26T05:17:11.7003039Z (6_Detect Claude Comment ID.txt): �[36;1m �[0m
  • 2025-09-26T05:17:11.7003299Z (6_Detect Claude Comment ID.txt): �[36;1m comment_id=$(echo "$comment_response" | jq -r '.id')�[0m
  • 2025-09-26T05:17:11.7003674Z (6_Detect Claude Comment ID.txt): �[36;1m echo "claude_comment_id=$comment_id" >> $GITHUB_OUTPUT�[0m
  • 2025-09-26T05:17:11.7004052Z (6_Detect Claude Comment ID.txt): �[36;1m echo "✅ Created initial tracking comment with ID: $comment_id"�[0m
  • 2025-09-26T05:17:11.7004366Z (6_Detect Claude Comment ID.txt): �[36;1mfi�[0m
  • 2025-09-26T05:17:11.7022814Z (6_Detect Claude Comment ID.txt): shell: /usr/bin/bash -e {0}
  • 2025-09-26T05:17:11.7023058Z (6_Detect Claude Comment ID.txt): env:
  • 2025-09-26T05:17:11.7023393Z (6_Detect Claude Comment ID.txt): GH_TOKEN: ***
  • 2025-09-26T05:17:11.7023588Z (6_Detect Claude Comment ID.txt): ##[endgroup]
  • 2025-09-26T05:17:11.7057808Z (6_Detect Claude Comment ID.txt): ℹ️ Creating initial tracking comment for issues event
  • 2025-09-26T05:17:15.5382629Z (6_Detect Claude Comment ID.txt): ✅ Created initial tracking comment with ID: 3336810479
  • 2025-09-26T05:17:15.5428669Z (7_Setup MCP Configuration.txt): �[36;1mmkdir -p /tmp/mcp-config�[0m
  • 2025-09-26T05:17:15.5429073Z (7_Setup MCP Configuration.txt): �[36;1menvsubst < .github/bots/dlq-bot/mcp-servers.json > /tmp/mcp-config/mcp-servers.json�[0m
  • 2025-09-26T05:17:15.5429900Z (7_Setup MCP Configuration.txt): �[36;1mecho "✅ MCP configuration created with $(jq '.mcpServers | keys | length' /tmp/mcp-config/mcp-servers.json) servers: $(jq -r '.mcpServers | keys | join(", ")' /tmp/mcp-config/mcp-servers.json)"�[0m
  • 2025-09-26T05:17:15.5449327Z (7_Setup MCP Configuration.txt): shell: /usr/bin/bash -e {0}
  • 2025-09-26T05:17:15.5449571Z (7_Setup MCP Configuration.txt): env:
  • 2025-09-26T05:17:15.5450000Z (7_Setup MCP Configuration.txt): SENTRY_AUTH_TOKEN: ***
  • 2025-09-26T05:17:15.5450861Z (7_Setup MCP Configuration.txt): OPENAI_API_KEY: ***
  • 2025-09-26T05:17:15.5451123Z (7_Setup MCP Configuration.txt): HONEYCOMB_API_KEY: ***
  • 2025-09-26T05:17:15.5451438Z (7_Setup MCP Configuration.txt): GITHUB_TOKEN: ***
  • 2025-09-26T05:17:15.5451638Z (7_Setup MCP Configuration.txt): REPO_OWNER: intercom
  • 2025-09-26T05:17:15.5452070Z (7_Setup MCP Configuration.txt): REPO_NAME: intercom-bot-test
  • 2025-09-26T05:17:15.5452360Z (7_Setup MCP Configuration.txt): CLAUDE_COMMENT_ID: 3336810479
  • 2025-09-26T05:17:15.5452587Z (7_Setup MCP Configuration.txt): GITHUB_EVENT_NAME: issues
  • 2025-09-26T05:17:15.5452806Z (7_Setup MCP Configuration.txt): ##[endgroup]
  • 2025-09-26T05:17:15.5554032Z (7_Setup MCP Configuration.txt): ✅ MCP configuration created with 3 servers: github_comment, honeycomb, sentry
  • 2025-09-26T05:17:15.5574306Z (8_Generate DLQ Bot Orchestrator Prompt.txt): �[36;1m./.github/bots/dlq-bot/dlq-bot.rb generate-prompt --remote > $RUNNER_TEMP/dlq-bot.md�[0m
  • 2025-09-26T05:17:15.5574833Z (8_Generate DLQ Bot Orchestrator Prompt.txt): �[36;1mecho "✅ Generated orchestrator prompt ($(wc -l < $RUNNER_TEMP/dlq-bot.md) lines)"�[0m
  • 2025-09-26T05:17:15.5593192Z (8_Generate DLQ Bot Orchestrator Prompt.txt): shell: /usr/bin/bash -e {0}
  • 2025-09-26T05:17:15.5593450Z (8_Generate DLQ Bot Orchestrator Prompt.txt): ##[endgroup]
  • 2025-09-26T05:17:18.9040999Z (8_Generate DLQ Bot Orchestrator Prompt.txt): ✅ Generated orchestrator prompt (411 lines)
  • 2025-09-26T05:17:18.9073260Z (9_Prepare Comment for XML Processing.txt): �[36;1mif [[ "issues" == "issue_comment" ]]; then�[0m
  • 2025-09-26T05:17:18.9074024Z (9_Prepare Comment for XML Processing.txt): �[36;1m # Sanitize comment body for XML safety: convert newlines to spaces and escape XML chars�[0m
  • 2025-09-26T05:17:18.9074919Z (9_Prepare Comment for XML Processing.txt): �[36;1m sanitized_comment=$(echo '' | tr '\n\r' ' ' | tr -s ' ' | sed 's/&/&amp;/g; s/</&lt;/g; s/>/&gt;/g; s/"/&quot;/g; s/'"'"'/&#39;/g')�[0m
  • 2025-09-26T05:17:18.9075753Z (9_Prepare Comment for XML Processing.txt): �[36;1m echo "sanitized_comment=$sanitized_comment" >> $GITHUB_OUTPUT�[0m
  • 2025-09-26T05:17:18.9076502Z (9_Prepare Comment for XML Processing.txt): �[36;1m echo "✅ Sanitized comment body (XML-safe): ${sanitized_comment:0:100}..."�[0m
  • 2025-09-26T05:17:18.9077111Z (9_Prepare Comment for XML Processing.txt): �[36;1melse�[0m
  • 2025-09-26T05:17:18.9077524Z (9_Prepare Comment for XML Processing.txt): �[36;1m echo "sanitized_comment=" >> $GITHUB_OUTPUT�[0m
  • 2025-09-26T05:17:18.9078121Z (9_Prepare Comment for XML Processing.txt): �[36;1m echo "ℹ️ No comment to sanitize for issues event"�[0m
  • 2025-09-26T05:17:18.9078644Z (9_Prepare Comment for XML Processing.txt): �[36;1mfi�[0m
  • 2025-09-26T05:17:18.9107207Z (9_Prepare Comment for XML Processing.txt): shell: /usr/bin/bash -e {0}
  • 2025-09-26T05:17:18.9107629Z (9_Prepare Comment for XML Processing.txt): ##[endgroup]
  • 2025-09-26T05:17:18.9160250Z (9_Prepare Comment for XML Processing.txt): ℹ️ No comment to sanitize for issues event
  • 2025-09-26T05:17:18.9420367Z (10_DLQ Bot Claude Session.txt): with:
  • 2025-09-26T05:17:18.9420561Z (10_DLQ Bot Claude Session.txt): trigger_phrase: @dlqbot
  • 2025-09-26T05:17:18.9422067Z (10_DLQ Bot Claude Session.txt): prompt: You are the DLQ Investigation Orchestrator. Read your complete protocol from $RUNNER_TEMP/dlq-bot.md - this is your core operational framework.
  • 2025-09-26T05:17:18.9424607Z (10_DLQ Bot Claude Session.txt): claude_args: --allowedTools LS,Read,Write,Edit,MultiEdit,Glob,Grep,Task,mcp__sentry__get_issue_details,mcp__sentry__search_issues,mcp__sentry__search_events,mcp__honeycomb__run_query,mcp__honeycomb__list_datasets,mcp__honeycomb__list_columns,mcp__honeycomb__analyze_columns,mcp__honeycomb__get_trace_link,mcp__github_comment__update_claude_comment,Bash(git:),Bash(gh pr create:),Bash(gh pr edit:),Bash(gh issue:) --mcp-config /tmp/mcp-config/mcp-servers.json
  • 2025-09-26T05:17:18.9426461Z (10_DLQ Bot Claude Session.txt): anthropic_api_key: ***
  • 2025-09-26T05:17:18.9426695Z (10_DLQ Bot Claude Session.txt): label_trigger: claude
  • 2025-09-26T05:17:18.9426922Z (10_DLQ Bot Claude Session.txt): branch_prefix: claude/
  • 2025-09-26T05:17:18.9427133Z (10_DLQ Bot Claude Session.txt): use_bedrock: false
  • 2025-09-26T05:17:18.9427332Z (10_DLQ Bot Claude Session.txt): use_vertex: false
  • 2025-09-26T05:17:18.9427534Z (10_DLQ Bot Claude Session.txt): use_sticky_comment: false
  • 2025-09-26T05:17:18.9427756Z (10_DLQ Bot Claude Session.txt): use_commit_signing: false
  • 2025-09-26T05:17:18.9427970Z (10_DLQ Bot Claude Session.txt): bot_id: 41898282
  • 2025-09-26T05:17:18.9428155Z (10_DLQ Bot Claude Session.txt): bot_name: claude[bot]
  • 2025-09-26T05:17:18.9428360Z (10_DLQ Bot Claude Session.txt): track_progress: false
  • 2025-09-26T05:17:18.9428559Z (10_DLQ Bot Claude Session.txt): env:
  • 2025-09-26T05:17:18.9428816Z (10_DLQ Bot Claude Session.txt): GH_TOKEN: ***
  • 2025-09-26T05:17:18.9429180Z (10_DLQ Bot Claude Session.txt): SENTRY_AUTH_TOKEN: ***
  • 2025-09-26T05:17:18.9430009Z (10_DLQ Bot Claude Session.txt): OPENAI_API_KEY: ***
  • 2025-09-26T05:17:18.9430265Z (10_DLQ Bot Claude Session.txt): HONEYCOMB_API_KEY: ***
  • 2025-09-26T05:17:18.9430461Z (10_DLQ Bot Claude Session.txt): ##[endgroup]
  • 2025-09-26T05:17:18.9510949Z (10_DLQ Bot Claude Session.txt): ##[group]Run oven-sh/setup-bun@735343b667d3e6f658f44d0eca948eb6282f2b76
  • 2025-09-26T05:17:18.9511296Z (10_DLQ Bot Claude Session.txt): with:
  • 2025-09-26T05:17:18.9511493Z (10_DLQ Bot Claude Session.txt): bun-version: 1.2.11
  • 2025-09-26T05:17:18.9511701Z (10_DLQ Bot Claude Session.txt): no-cache: false
  • 2025-09-26T05:17:18.9512143Z (10_DLQ Bot Claude Session.txt): env:
  • 2025-09-26T05:17:18.9512481Z (10_DLQ Bot Claude Session.txt): GH_TOKEN: ***
  • 2025-09-26T05:17:18.9512848Z (10_DLQ Bot Claude Session.txt): SENTRY_AUTH_TOKEN: ***
  • 2025-09-26T05:17:18.9513715Z (10_DLQ Bot Claude Session.txt): OPENAI_API_KEY: ***
  • 2025-09-26T05:17:18.9513963Z (10_DLQ Bot Claude Session.txt): HONEYCOMB_API_KEY: ***
  • 2025-09-26T05:17:18.9514168Z (10_DLQ Bot Claude Session.txt): ##[endgroup]
  • 2025-09-26T05:17:19.3168474Z (10_DLQ Bot Claude Session.txt): Cache hit for: wMLiZ8FsTgrkPpZKjrOwUG0XVBQ=
  • 2025-09-26T05:17:20.5717929Z (10_DLQ Bot Claude Session.txt): Received 30531145 of 34725449 (87.9%), 29.1 MBs/sec
  • 2025-09-26T05:17:20.5919492Z (10_DLQ Bot Claude Session.txt): Received 34725449 of 34725449 (100.0%), 32.5 MBs/sec
  • 2025-09-26T05:17:20.5920720Z (10_DLQ Bot Claude Session.txt): Cache Size: ~33 MB (34725449 B)
  • 2025-09-26T05:17:20.5952867Z (10_DLQ Bot Claude Session.txt): [command]/usr/bin/tar -xf /home/runner/work/_temp/95b37634-8381-4e9c-a432-89439ec79213/cache.tzst -P -C /home/runner/work/intercom-bot-test/intercom-bot-test --use-compress-program unzstd
  • 2025-09-26T05:17:20.7542005Z (10_DLQ Bot Claude Session.txt): Cache restored successfully
  • 2025-09-26T05:17:20.7588054Z (10_DLQ Bot Claude Session.txt): [command]/home/runner/.bun/bin/bun --revision
  • 2025-09-26T05:17:20.7623264Z (10_DLQ Bot Claude Session.txt): 1.2.11+cb6abd211
  • 2025-09-26T05:17:20.7627618Z (10_DLQ Bot Claude Session.txt): Using a cached version of Bun: 1.2.11+cb6abd211
  • 2025-09-26T05:17:20.7710792Z (10_DLQ Bot Claude Session.txt): ##[group]Run cd ${GITHUB_ACTION_PATH}
  • 2025-09-26T05:17:20.7711108Z (10_DLQ Bot Claude Session.txt): �[36;1mcd ${GITHUB_ACTION_PATH}�[0m
  • 2025-09-26T05:17:20.7711359Z (10_DLQ Bot Claude Session.txt): �[36;1mbun install�[0m
  • 2025-09-26T05:17:20.7733624Z (10_DLQ Bot Claude Session.txt): shell: /usr/bin/bash --noprofile --norc -e -o pipefail {0}
  • 2025-09-26T05:17:20.7733965Z (10_DLQ Bot Claude Session.txt): env:
  • 2025-09-26T05:17:20.7734313Z (10_DLQ Bot Claude Session.txt): GH_TOKEN: ***
  • 2025-09-26T05:17:20.7734702Z (10_DLQ Bot Claude Session.txt): SENTRY_AUTH_TOKEN: ***
  • 2025-09-26T05:17:20.7735568Z (10_DLQ Bot Claude Session.txt): OPENAI_API_KEY: ***
  • 2025-09-26T05:17:20.7735837Z (10_DLQ Bot Claude Session.txt): HONEYCOMB_API_KEY: ***
  • 2025-09-26T05:17:20.7736069Z (10_DLQ Bot Claude Session.txt): ##[endgroup]
  • 2025-09-26T05:17:20.7820932Z (10_DLQ Bot Claude Session.txt): bun install v1.2.11 (cb6abd21)
  • 2025-09-26T05:17:21.1509034Z (10_DLQ Bot Claude Session.txt): 2025-09-26T05:17:21.1510532Z + @types/[email protected]
  • 2025-09-26T05:17:21.1511364Z (10_DLQ Bot Claude Session.txt): + @types/[email protected]
  • 2025-09-26T05:17:21.1512012Z (10_DLQ Bot Claude Session.txt): + @types/[email protected]
  • 2025-09-26T05:17:21.1512542Z (10_DLQ Bot Claude Session.txt): + @types/[email protected]
  • 2025-09-26T05:17:21.1512990Z (10_DLQ Bot Claude Session.txt): + [email protected]
  • 2025-09-26T05:17:21.1513640Z (10_DLQ Bot Claude Session.txt): + [email protected]
  • 2025-09-26T05:17:21.1514040Z (10_DLQ Bot Claude Session.txt): + @actions/[email protected]
  • 2025-09-26T05:17:21.1514519Z (10_DLQ Bot Claude Session.txt): + @actions/[email protected]
  • 2025-09-26T05:17:21.1515308Z (10_DLQ Bot Claude Session.txt): + @modelcontextprotocol/[email protected]
  • 2025-09-26T05:17:21.1515744Z (10_DLQ Bot Claude Session.txt): + @octokit/[email protected]
  • 2025-09-26T05:17:21.1516110Z (10_DLQ Bot Claude Session.txt): + @octokit/[email protected]
  • 2025-09-26T05:17:21.1516504Z (10_DLQ Bot Claude Session.txt): + @octokit/[email protected]
  • 2025-09-26T05:17:21.1516942Z (10_DLQ Bot Claude Session.txt): + [email protected]
  • 2025-09-26T05:17:21.1517286Z (10_DLQ Bot Claude Session.txt): + [email protected]
  • 2025-09-26T05:17:21.1517616Z (10_DLQ Bot Claude Session.txt): + [email protected]
  • 2025-09-26T05:17:21.1517799Z (10_DLQ Bot Claude Session.txt): 2025-09-26T05:17:21.1517983Z 149 packages installed [372.00ms]
  • 2025-09-26T05:17:21.1591066Z (10_DLQ Bot Claude Session.txt): ##[group]Run bun run ${GITHUB_ACTION_PATH}/src/entrypoints/prepare.ts
  • 2025-09-26T05:17:21.1592011Z (10_DLQ Bot Claude Session.txt): �[36;1mbun run ${GITHUB_ACTION_PATH}/src/entrypoints/prepare.ts�[0m
  • 2025-09-26T05:17:21.1611023Z (10_DLQ Bot Claude Session.txt): shell: /usr/bin/bash --noprofile --norc -e -o pipefail {0}
  • 2025-09-26T05:17:21.1611352Z (10_DLQ Bot Claude Session.txt): env:
  • 2025-09-26T05:17:21.1611694Z (10_DLQ Bot Claude Session.txt): GH_TOKEN: ***
  • 2025-09-26T05:17:21.1612300Z (10_DLQ Bot Claude Session.txt): SENTRY_AUTH_TOKEN: ***
  • 2025-09-26T05:17:21.1613167Z (10_DLQ Bot Claude Session.txt): OPENAI_API_KEY: ***
  • 2025-09-26T05:17:21.1613449Z (10_DLQ Bot Claude Session.txt): HONEYCOMB_API_KEY: ***
  • 2025-09-26T05:17:21.1613673Z (10_DLQ Bot Claude Session.txt): MODE:
  • 2025-09-26T05:17:21.1615035Z (10_DLQ Bot Claude Session.txt): PROMPT: You are the DLQ Investigation Orchestrator. Read your complete protocol from $RUNNER_TEMP/dlq-bot.md - this is your core operational framework.
  • 2025-09-26T05:17:21.1616457Z (10_DLQ Bot Claude Session.txt): TRIGGER_PHRASE: @dlqbot
  • 2025-09-26T05:17:21.1616682Z (10_DLQ Bot Claude Session.txt): ASSIGNEE_TRIGGER:
  • 2025-09-26T05:17:21.1616888Z (10_DLQ Bot Claude Session.txt): LABEL_TRIGGER: claude
  • 2025-09-26T05:17:21.1617093Z (10_DLQ Bot Claude Session.txt): BASE_BRANCH:
  • 2025-09-26T05:17:21.1617289Z (10_DLQ Bot Claude Session.txt): BRANCH_PREFIX: claude/
  • 2025-09-26T05:17:21.1617511Z (10_DLQ Bot Claude Session.txt): OVERRIDE_GITHUB_TOKEN:
  • 2025-09-26T05:17:21.1617720Z (10_DLQ Bot Claude Session.txt): ALLOWED_BOTS:
  • 2025-09-26T05:17:21.1617916Z (10_DLQ Bot Claude Session.txt): ALLOWED_NON_WRITE_USERS:
  • 2025-09-26T05:17:21.1618146Z (10_DLQ Bot Claude Session.txt): GITHUB_RUN_ID: 18028596083
  • 2025-09-26T05:17:21.1618372Z (10_DLQ Bot Claude Session.txt): USE_STICKY_COMMENT: false
  • 2025-09-26T05:17:21.1618708Z (10_DLQ Bot Claude Session.txt): DEFAULT_WORKFLOW_TOKEN: ***
  • 2025-09-26T05:17:21.1618945Z (10_DLQ Bot Claude Session.txt): USE_COMMIT_SIGNING: false
  • 2025-09-26T05:17:21.1619154Z (10_DLQ Bot Claude Session.txt): BOT_ID: 41898282
  • 2025-09-26T05:17:21.1619348Z (10_DLQ Bot Claude Session.txt): BOT_NAME: claude[bot]
  • 2025-09-26T05:17:21.1619557Z (10_DLQ Bot Claude Session.txt): TRACK_PROGRESS: false
  • 2025-09-26T05:17:21.1619770Z (10_DLQ Bot Claude Session.txt): ADDITIONAL_PERMISSIONS:
  • 2025-09-26T05:17:21.1621134Z (10_DLQ Bot Claude Session.txt): CLAUDE_ARGS: --allowedTools LS,Read,Write,Edit,MultiEdit,Glob,Grep,Task,mcp__sentry__get_issue_details,mcp__sentry__search_issues,mcp__sentry__search_events,mcp__honeycomb__run_query,mcp__honeycomb__list_datasets,mcp__honeycomb__list_columns,mcp__honeycomb__analyze_columns,mcp__honeycomb__get_trace_link,mcp__github_comment__update_claude_comment,Bash(git:),Bash(gh pr create:),Bash(gh pr edit:),Bash(gh issue:) --mcp-config /tmp/mcp-config/mcp-servers.json
  • 2025-09-26T05:17:21.1627174Z (10_DLQ Bot Claude Session.txt): ALL_INPUTS: {
  • 2025-09-26T05:17:21.1631661Z (10_DLQ Bot Claude Session.txt): ##[endgroup]
  • 2025-09-26T05:17:21.2609004Z (10_DLQ Bot Claude Session.txt): Auto-detected mode: agent for event: issues
  • 2025-09-26T05:17:21.2610154Z (10_DLQ Bot Claude Session.txt): Requesting OIDC token...
  • 2025-09-26T05:17:21.2612342Z (10_DLQ Bot Claude Session.txt): Attempt 1 of 3...
  • 2025-09-26T05:17:21.4717860Z (10_DLQ Bot Claude Session.txt): OIDC token successfully obtained
  • 2025-09-26T05:17:21.4718386Z (10_DLQ Bot Claude Session.txt): Exchanging OIDC token for app token...
  • 2025-09-26T05:17:21.4718833Z (10_DLQ Bot Claude Session.txt): Attempt 1 of 3...
  • 2025-09-26T05:17:23.0450053Z (10_DLQ Bot Claude Session.txt): App token successfully obtained
  • 2025-09-26T05:17:23.0450893Z (10_DLQ Bot Claude Session.txt): Using GITHUB_TOKEN from OIDC
  • 2025-09-26T05:17:23.0468612Z (10_DLQ Bot Claude Session.txt): Checking permissions for actor: looneym
  • 2025-09-26T05:17:23.3235359Z (10_DLQ Bot Claude Session.txt): Permission level retrieved: admin
  • 2025-09-26T05:17:23.3237414Z (10_DLQ Bot Claude Session.txt): Actor has write access: admin
  • 2025-09-26T05:17:23.3237848Z (10_DLQ Bot Claude Session.txt): Mode: agent
  • 2025-09-26T05:17:23.3238820Z (10_DLQ Bot Claude Session.txt): Context prompt: You are the DLQ Investigation Orchestrator. Read your complete protocol from $RUNNER_TEMP/dlq-bot.md - this is your core operational framework.
  • 2025-09-26T05:17:23.3239679Z (10_DLQ Bot Claude Session.txt): 2025-09-26T05:17:23.3240660Z CRITICAL CONSTRAINT: Do NOT generate sections, preliminary explanations, or introductory text. Use tags for ALL reasoning. Begin IMMEDIATELY with protocol execution.
  • 2025-09-26T05:17:23.3241723Z (10_DLQ Bot Claude Session.txt): 2025-09-26T05:17:23.3242955Z Execute DLQ investigation protocol. NO preliminary analysis - start directly with protocol steps.
  • 2025-09-26T05:17:23.3243615Z (10_DLQ Bot Claude Session.txt): 2025-09-26T05:17:23.3243776Z Trigger result: true
  • 2025-09-26T05:17:23.3244219Z (10_DLQ Bot Claude Session.txt): Preparing with mode: agent for event: issues
  • 2025-09-26T05:17:23.3247310Z (10_DLQ Bot Claude Session.txt): Configuring git authentication for non-signing mode
  • 2025-09-26T05:17:23.3247898Z (10_DLQ Bot Claude Session.txt): Configuring git user...
  • 2025-09-26T05:17:23.3248291Z (10_DLQ Bot Claude Session.txt): Setting git user as claude[bot]...
  • 2025-09-26T05:17:23.3284998Z (10_DLQ Bot Claude Session.txt): ✓ Set git user as claude[bot]
  • 2025-09-26T05:17:23.3286156Z (10_DLQ Bot Claude Session.txt): Removing existing git authentication headers...
  • 2025-09-26T05:17:23.3297482Z (10_DLQ Bot Claude Session.txt): ✓ Removed existing authentication headers
  • 2025-09-26T05:17:23.3298581Z (10_DLQ Bot Claude Session.txt): Updating remote URL with authentication...
  • 2025-09-26T05:17:23.3310881Z (10_DLQ Bot Claude Session.txt): ✓ Updated remote URL with authentication token
  • 2025-09-26T05:17:23.3312582Z (10_DLQ Bot Claude Session.txt): Git authentication configured successfully
  • 2025-09-26T05:17:23.3381137Z (10_DLQ Bot Claude Session.txt): ##[group]Run echo "Installing base-action dependencies..."
  • 2025-09-26T05:17:23.3381759Z (10_DLQ Bot Claude Session.txt): �[36;1mecho "Installing base-action dependencies..."�[0m
  • 2025-09-26T05:17:23.3382630Z (10_DLQ Bot Claude Session.txt): �[36;1mcd ${GITHUB_ACTION_PATH}/base-action�[0m
  • 2025-09-26T05:17:23.3382901Z (10_DLQ Bot Claude Session.txt): �[36;1mbun install�[0m
  • 2025-09-26T05:17:23.3383157Z (10_DLQ Bot Claude Session.txt): �[36;1mecho "Base-action dependencies installed"�[0m
  • 2025-09-26T05:17:23.3383450Z (10_DLQ Bot Claude Session.txt): �[36;1mcd -�[0m
  • 2025-09-26T05:17:23.3383661Z (10_DLQ Bot Claude Session.txt): �[36;1m�[0m
  • 2025-09-26T05:17:23.3383926Z (10_DLQ Bot Claude Session.txt): �[36;1m# Install Claude Code if no custom executable is provided�[0m
  • 2025-09-26T05:17:23.3384256Z (10_DLQ Bot Claude Session.txt): �[36;1mif [ -z "" ]; then�[0m
  • 2025-09-26T05:17:23.3384501Z (10_DLQ Bot Claude Session.txt): �[36;1m echo "Installing Claude Code..."�[0m
  • 2025-09-26T05:17:23.3384848Z (10_DLQ Bot Claude Session.txt): �[36;1m curl -fsSL https://claude.ai/install.sh | bash -s 1.0.117�[0m
  • 2025-09-26T05:17:23.3385199Z (10_DLQ Bot Claude Session.txt): �[36;1m echo "$HOME/.local/bin" >> "$GITHUB_PATH"�[0m
  • 2025-09-26T05:17:23.3385469Z (10_DLQ Bot Claude Session.txt): �[36;1melse�[0m
  • 2025-09-26T05:17:23.3385704Z (10_DLQ Bot Claude Session.txt): �[36;1m echo "Using custom Claude Code executable: "�[0m
  • 2025-09-26T05:17:23.3386076Z (10_DLQ Bot Claude Session.txt): �[36;1m # Add the directory containing the custom executable to PATH�[0m
  • 2025-09-26T05:17:23.3386419Z (10_DLQ Bot Claude Session.txt): �[36;1m CLAUDE_DIR=$(dirname "")�[0m
  • 2025-09-26T05:17:23.3386689Z (10_DLQ Bot Claude Session.txt): �[36;1m echo "$CLAUDE_DIR" >> "$GITHUB_PATH"�[0m
  • 2025-09-26T05:17:23.3386947Z (10_DLQ Bot Claude Session.txt): �[36;1mfi�[0m
  • 2025-09-26T05:17:23.3406004Z (10_DLQ Bot Claude Session.txt): shell: /usr/bin/bash --noprofile --norc -e -o pipefail {0}
  • 2025-09-26T05:17:23.3406331Z (10_DLQ Bot Claude Session.txt): env:
  • 2025-09-26T05:17:23.3406695Z (10_DLQ Bot Claude Session.txt): GH_TOKEN: ***
  • 2025-09-26T05:17:23.3407194Z (10_DLQ Bot Claude Session.txt): SENTRY_AUTH_TOKEN: ***
  • 2025-09-26T05:17:23.3408032Z (10_DLQ Bot Claude Session.txt): OPENAI_API_KEY: ***
  • 2025-09-26T05:17:23.3408301Z (10_DLQ Bot Claude Session.txt): HONEYCOMB_API_KEY: ***
  • 2025-09-26T05:17:23.3408521Z (10_DLQ Bot Claude Session.txt): ##[endgroup]
  • 2025-09-26T05:17:23.3443818Z (10_DLQ Bot Claude Session.txt): Installing base-action dependencies...
  • 2025-09-26T05:17:23.3482580Z (10_DLQ Bot Claude Session.txt): bun install v1.2.11 (cb6abd21)
  • 2025-09-26T05:17:23.5105966Z (10_DLQ Bot Claude Session.txt): 2025-09-26T05:17:23.5108325Z + @types/[email protected]
  • 2025-09-26T05:17:23.5115083Z (10_DLQ Bot Claude Session.txt): + @types/[email protected]
  • 2025-09-26T05:17:23.5115514Z (10_DLQ Bot Claude Session.txt): + @types/[email protected]
  • 2025-09-26T05:17:23.5115931Z (10_DLQ Bot Claude Session.txt): + [email protected]
  • 2025-09-26T05:17:23.5116301Z (10_DLQ Bot Claude Session.txt): + [email protected]
  • 2025-09-26T05:17:23.5116703Z (10_DLQ Bot Claude Session.txt): + @actions/[email protected]
  • 2025-09-26T05:17:23.5117086Z (10_DLQ Bot Claude Session.txt): + [email protected]
  • 2025-09-26T05:17:23.5117317Z (10_DLQ Bot Claude Session.txt): 2025-09-26T05:17:23.5117490Z 17 packages installed [164.00ms]
  • 2025-09-26T05:17:23.5122198Z (10_DLQ Bot Claude Session.txt): Base-action dependencies installed
  • 2025-09-26T05:17:23.5123249Z (10_DLQ Bot Claude Session.txt): /home/runner/work/intercom-bot-test/intercom-bot-test
  • 2025-09-26T05:17:23.5123857Z (10_DLQ Bot Claude Session.txt): Installing Claude Code...
  • 2025-09-26T05:17:25.0353547Z (10_DLQ Bot Claude Session.txt): Setting up Claude Code...
  • 2025-09-26T05:17:31.2112518Z (10_DLQ Bot Claude Session.txt): 2025-09-26T05:17:31.2113787Z ✔ Claude Code successfully installed!
  • 2025-09-26T05:17:31.2123209Z (10_DLQ Bot Claude Session.txt): 2025-09-26T05:17:31.2123648Z Version: 1.0.117
  • 2025-09-26T05:17:31.2124088Z (10_DLQ Bot Claude Session.txt): 2025-09-26T05:17:31.2124408Z Location: ~/.local/bin/claude
  • 2025-09-26T05:17:31.2124916Z (10_DLQ Bot Claude Session.txt): 2025-09-26T05:17:31.2130554Z
  • 2025-09-26T05:17:31.2130850Z (10_DLQ Bot Claude Session.txt): Next: Run claude --help to get started
  • 2025-09-26T05:17:31.2432122Z (10_DLQ Bot Claude Session.txt): 2025-09-26T05:17:31.2433436Z ✅ Installation complete!
  • 2025-09-26T05:17:31.2433863Z (10_DLQ Bot Claude Session.txt): 2025-09-26T05:17:31.2475545Z ##[group]Run # Run the base-action
  • 2025-09-26T05:17:31.2475867Z (10_DLQ Bot Claude Session.txt): �[36;1m�[0m
  • 2025-09-26T05:17:31.2476066Z (10_DLQ Bot Claude Session.txt): �[36;1m# Run the base-action�[0m
  • 2025-09-26T05:17:31.2476373Z (10_DLQ Bot Claude Session.txt): �[36;1mbun run ${GITHUB_ACTION_PATH}/base-action/src/index.ts�[0m
  • 2025-09-26T05:17:31.2495556Z (10_DLQ Bot Claude Session.txt): shell: /usr/bin/bash --noprofile --norc -e -o pipefail {0}
  • 2025-09-26T05:17:31.2495895Z (10_DLQ Bot Claude Session.txt): env:
  • 2025-09-26T05:17:31.2496229Z (10_DLQ Bot Claude Session.txt): GH_TOKEN: ***
  • 2025-09-26T05:17:31.2496613Z (10_DLQ Bot Claude Session.txt): SENTRY_AUTH_TOKEN: ***
  • 2025-09-26T05:17:31.2497468Z (10_DLQ Bot Claude Session.txt): OPENAI_API_KEY: ***
  • 2025-09-26T05:17:31.2497741Z (10_DLQ Bot Claude Session.txt): HONEYCOMB_API_KEY: ***
  • 2025-09-26T05:17:31.2497966Z (10_DLQ Bot Claude Session.txt): CLAUDE_CODE_ACTION: 1
  • 2025-09-26T05:17:31.2498299Z (10_DLQ Bot Claude Session.txt): INPUT_PROMPT_FILE: /home/runner/work/_temp/claude-prompts/claude-prompt.txt
  • 2025-09-26T05:17:31.2498666Z (10_DLQ Bot Claude Session.txt): INPUT_SETTINGS:
  • 2025-09-26T05:17:31.2501194Z (10_DLQ Bot Claude Session.txt): INPUT_CLAUDE_ARGS: --mcp-config '{
  • 2025-09-26T05:17:31.2504211Z (10_DLQ Bot Claude Session.txt): INPUT_EXPERIMENTAL_SLASH_COMMANDS_DIR: /home/runner/work/_actions/anthropics/claude-code-action/v1/slash-commands
  • 2025-09-26T05:17:31.2506184Z (10_DLQ Bot Claude Session.txt): INPUT_ACTION_INPUTS_PRESENT: {"trigger_phrase":true,"assignee_trigger":false,"label_trigger":false,"base_branch":false,"branch_prefix":false,"allowed_bots":false,"mode":true,"model":false,"anthropic_model":false,"fallback_model":false,"allowed_tools":false,"disallowed_tools":false,"custom_instructions":false,"direct_prompt":false,"override_prompt":false,"additional_permissions":false,"claude_env":false,"settings":false,"anthropic_api_key":true,"claude_code_oauth_token":false,"github_token":false,"max_turns":false,"use_sticky_comment":false,"use_commit_signing":false,"experimental_allowed_domains":false}
  • 2025-09-26T05:17:31.2508048Z (10_DLQ Bot Claude Session.txt): INPUT_PATH_TO_CLAUDE_CODE_EXECUTABLE:
  • 2025-09-26T05:17:31.2508320Z (10_DLQ Bot Claude Session.txt): INPUT_PATH_TO_BUN_EXECUTABLE:
  • 2025-09-26T05:17:31.2508643Z (10_DLQ Bot Claude Session.txt): GITHUB_TOKEN: ***
  • 2025-09-26T05:17:31.2508852Z (10_DLQ Bot Claude Session.txt): NODE_VERSION:
  • 2025-09-26T05:17:31.2509064Z (10_DLQ Bot Claude Session.txt): DETAILED_PERMISSION_MESSAGES: 1
  • 2025-09-26T05:17:31.2509683Z (10_DLQ Bot Claude Session.txt): ANTHROPIC_API_KEY: ***
  • 2025-09-26T05:17:31.2509913Z (10_DLQ Bot Claude Session.txt): CLAUDE_CODE_OAUTH_TOKEN:
  • 2025-09-26T05:17:31.2510139Z (10_DLQ Bot Claude Session.txt): ANTHROPIC_BASE_URL:
  • 2025-09-26T05:17:31.2510362Z (10_DLQ Bot Claude Session.txt): ANTHROPIC_CUSTOM_HEADERS:
  • 2025-09-26T05:17:31.2510602Z (10_DLQ Bot Claude Session.txt): CLAUDE_CODE_USE_BEDROCK:
  • 2025-09-26T05:17:31.2510832Z (10_DLQ Bot Claude Session.txt): CLAUDE_CODE_USE_VERTEX:
  • 2025-09-26T05:17:31.2511055Z (10_DLQ Bot Claude Session.txt): AWS_REGION:
  • 2025-09-26T05:17:31.2511249Z (10_DLQ Bot Claude Session.txt): AWS_ACCESS_KEY_ID:
  • 2025-09-26T05:17:31.2511458Z (10_DLQ Bot Claude Session.txt): AWS_SECRET_ACCESS_KEY:
  • 2025-09-26T05:17:31.2511677Z (10_DLQ Bot Claude Session.txt): AWS_SESSION_TOKEN:
  • 2025-09-26T05:17:31.2512044Z (10_DLQ Bot Claude Session.txt): ANTHROPIC_BEDROCK_BASE_URL:
  • 2025-09-26T05:17:31.2512311Z (10_DLQ Bot Claude Session.txt): ANTHROPIC_VERTEX_PROJECT_ID:
  • 2025-09-26T05:17:31.2512552Z (10_DLQ Bot Claude Session.txt): CLOUD_ML_REGION:
  • 2025-09-26T05:17:31.2512780Z (10_DLQ Bot Claude Session.txt): GOOGLE_APPLICATION_CREDENTIALS:
  • 2025-09-26T05:17:31.2513049Z (10_DLQ Bot Claude Session.txt): ANTHROPIC_VERTEX_BASE_URL:
  • 2025-09-26T05:17:31.2513305Z (10_DLQ Bot Claude Session.txt): VERTEX_REGION_CLAUDE_3_5_HAIKU:
  • 2025-09-26T05:17:31.2513557Z (10_DLQ Bot Claude Session.txt): VERTEX_REGION_CLAUDE_3_5_SONNET:
  • 2025-09-26T05:17:31.2513819Z (10_DLQ Bot Claude Session.txt): VERTEX_REGION_CLAUDE_3_7_SONNET:
  • 2025-09-26T05:17:31.2514074Z (10_DLQ Bot Claude Session.txt): ##[endgroup]
  • 2025-09-26T05:17:31.3069438Z (10_DLQ Bot Claude Session.txt): Setting up Claude settings at: /home/runner/.claude/settings.json
  • 2025-09-26T05:17:31.3070938Z (10_DLQ Bot Claude Session.txt): Creating .claude directory...
  • 2025-09-26T05:17:31.3114465Z (10_DLQ Bot Claude Session.txt): No existing settings file found, creating new one
  • 2025-09-26T05:17:31.3116054Z (10_DLQ Bot Claude Session.txt): Updated settings with enableAllProjectMcpServers: true
  • 2025-09-26T05:17:31.3116647Z (10_DLQ Bot Claude Session.txt): Settings saved successfully
  • 2025-09-26T05:17:31.3199432Z (10_DLQ Bot Claude Session.txt): Prompt file size: 432 bytes
  • 2025-09-26T05:17:31.3202228Z (10_DLQ Bot Claude Session.txt): Custom environment variables: GITHUB_ACTION_INPUTS
  • 2025-09-26T05:17:31.3203905Z (10_DLQ Bot Claude Session.txt): Custom Claude arguments: --mcp-config '{
  • 2025-09-26T05:17:31.3204384Z (10_DLQ Bot Claude Session.txt): "mcpServers": {
  • 2025-09-26T05:17:31.3204740Z (10_DLQ Bot Claude Session.txt): "github_comment": {
  • 2025-09-26T05:17:31.3205120Z (10_DLQ Bot Claude Session.txt): "command": "bun",
  • 2025-09-26T05:17:31.3205445Z (10_DLQ Bot Claude Session.txt): "args": [
  • 2025-09-26T05:17:31.3205736Z (10_DLQ Bot Claude Session.txt): "run",
  • 2025-09-26T05:17:31.3206403Z (10_DLQ Bot Claude Session.txt): "/home/runner/work/_actions/anthropics/claude-code-action/v1/src/mcp/github-comment-server.ts"
  • 2025-09-26T05:17:31.3207204Z (10_DLQ Bot Claude Session.txt): ],
  • 2025-09-26T05:17:31.3207513Z (10_DLQ Bot Claude Session.txt): "env": {
  • 2025-09-26T05:17:31.3208094Z (10_DLQ Bot Claude Session.txt): "GITHUB_TOKEN": "***",
  • 2025-09-26T05:17:31.3208533Z (10_DLQ Bot Claude Session.txt): "REPO_OWNER": "intercom",
  • 2025-09-26T05:17:31.3208975Z (10_DLQ Bot Claude Session.txt): "REPO_NAME": "intercom-bot-test",
  • 2025-09-26T05:17:31.3209394Z (10_DLQ Bot Claude Session.txt): "GITHUB_EVENT_NAME": "issues",
  • 2025-09-26T05:17:31.3210131Z (10_DLQ Bot Claude Session.txt): "GITHUB_API_URL": "https://api.github.com"
  • 2025-09-26T05:17:31.3210581Z (10_DLQ Bot Claude Session.txt): }
  • 2025-09-26T05:17:31.3210859Z (10_DLQ Bot Claude Session.txt): }
  • 2025-09-26T05:17:31.3211141Z (10_DLQ Bot Claude Session.txt): }
  • 2025-09-26T05:17:31.3213697Z (10_DLQ Bot Claude Session.txt): }' --allowedTools LS,Read,Write,Edit,MultiEdit,Glob,Grep,Task,mcp__sentry__get_issue_details,mcp__sentry__search_issues,mcp__sentry__search_events,mcp__honeycomb__run_query,mcp__honeycomb__list_datasets,mcp__honeycomb__list_columns,mcp__honeycomb__analyze_columns,mcp__honeycomb__get_trace_link,mcp__github_comment__update_claude_comment,Bash(git:),Bash(gh pr create:),Bash(gh pr edit:),Bash(gh issue:) --mcp-config /tmp/mcp-config/mcp-servers.json
  • 2025-09-26T05:17:31.3216379Z (10_DLQ Bot Claude Session.txt): Running Claude with prompt from file: /home/runner/work/_temp/claude-prompts/claude-prompt.txt
  • 2025-09-26T05:17:31.3217131Z (10_DLQ Bot Claude Session.txt): Full command: claude -p --mcp-config {
  • 2025-09-26T05:17:31.3217524Z (10_DLQ Bot Claude Session.txt): "mcpServers": {
  • 2025-09-26T05:17:31.3217865Z (10_DLQ Bot Claude Session.txt): "github_comment": {
  • 2025-09-26T05:17:31.3218223Z (10_DLQ Bot Claude Session.txt): "command": "bun",
  • 2025-09-26T05:17:31.3218586Z (10_DLQ Bot Claude Session.txt): "args": [
  • 2025-09-26T05:17:31.3218891Z (10_DLQ Bot Claude Session.txt): "run",
  • 2025-09-26T05:17:31.3219534Z (10_DLQ Bot Claude Session.txt): "/home/runner/work/_actions/anthropics/claude-code-action/v1/src/mcp/github-comment-server.ts"
  • 2025-09-26T05:17:31.3220260Z (10_DLQ Bot Claude Session.txt): ],
  • 2025-09-26T05:17:31.3220545Z (10_DLQ Bot Claude Session.txt): "env": {
  • 2025-09-26T05:17:31.3221054Z (10_DLQ Bot Claude Session.txt): "GITHUB_TOKEN": "***",
  • 2025-09-26T05:17:31.3221432Z (10_DLQ Bot Claude Session.txt): "REPO_OWNER": "intercom",
  • 2025-09-26T05:17:31.3222366Z (10_DLQ Bot Claude Session.txt): "REPO_NAME": "intercom-bot-test",
  • 2025-09-26T05:17:31.3222845Z (10_DLQ Bot Claude Session.txt): "GITHUB_EVENT_NAME": "issues",
  • 2025-09-26T05:17:31.3223367Z (10_DLQ Bot Claude Session.txt): "GITHUB_API_URL": "https://api.github.com"
  • 2025-09-26T05:17:31.3223847Z (10_DLQ Bot Claude Session.txt): }
  • 2025-09-26T05:17:31.3224129Z (10_DLQ Bot Claude Session.txt): }
  • 2025-09-26T05:17:31.3224408Z (10_DLQ Bot Claude Session.txt): }
  • 2025-09-26T05:17:31.3226669Z (10_DLQ Bot Claude Session.txt): } --allowedTools LS,Read,Write,Edit,MultiEdit,Glob,Grep,Task,mcp__sentry__get_issue_details,mcp__sentry__search_issues,mcp__sentry__search_events,mcp__honeycomb__run_query,mcp__honeycomb__list_datasets,mcp__honeycomb__list_columns,mcp__honeycomb__analyze_columns,mcp__honeycomb__get_trace_link,mcp__github_comment__update_claude_comment,Bash ,Bash gh pr ,Bash gh pr ,Bash gh --mcp-config /tmp/mcp-config/mcp-servers.json --verbose --output-format stream-json
  • 2025-09-26T05:17:51.4489637Z (10_DLQ Bot Claude Session.txt): {
  • 2025-09-26T05:17:51.4491247Z (10_DLQ Bot Claude Session.txt): "type": "system",
  • 2025-09-26T05:17:51.4491652Z (10_DLQ Bot Claude Session.txt): "subtype": "init",
  • 2025-09-26T05:17:51.4492311Z (10_DLQ Bot Claude Session.txt): "cwd": "/home/runner/work/intercom-bot-test/intercom-bot-test",
  • 2025-09-26T05:17:51.4492988Z (10_DLQ Bot Claude Session.txt): "session_id": "7d06c3b8-6249-4194-999b-965dda00a911",
  • 2025-09-26T05:17:51.4493472Z (10_DLQ Bot Claude Session.txt): "tools": [
  • 2025-09-26T05:17:51.4493799Z (10_DLQ Bot Claude Session.txt): "Task",
  • 2025-09-26T05:17:51.4494087Z (10_DLQ Bot Claude Session.txt): "Bash",
  • 2025-09-26T05:17:51.4494371Z (10_DLQ Bot Claude Session.txt): "Glob",
  • 2025-09-26T05:17:51.4494669Z (10_DLQ Bot Claude Session.txt): "Grep",
  • 2025-09-26T05:17:51.4494952Z (10_DLQ Bot Claude Session.txt): "ExitPlanMode",
  • 2025-09-26T05:17:51.4495275Z (10_DLQ Bot Claude Session.txt): "Read",
  • 2025-09-26T05:17:51.4495548Z (10_DLQ Bot Claude Session.txt): "Edit",
  • 2025-09-26T05:17:51.4495824Z (10_DLQ Bot Claude Session.txt): "MultiEdit",
  • 2025-09-26T05:17:51.4496132Z (10_DLQ Bot Claude Session.txt): "Write",
  • 2025-09-26T05:17:51.4496442Z (10_DLQ Bot Claude Session.txt): "NotebookEdit",
  • 2025-09-26T05:17:51.4496761Z (10_DLQ Bot Claude Session.txt): "WebFetch",
  • 2025-09-26T05:17:51.4497125Z (10_DLQ Bot Claude Session.txt): "TodoWrite",
  • 2025-09-26T05:17:51.4497468Z (10_DLQ Bot Claude Session.txt): "WebSearch",
  • 2025-09-26T05:17:51.4497774Z (10_DLQ Bot Claude Session.txt): "BashOutput",
  • 2025-09-26T05:17:51.4498055Z (10_DLQ Bot Claude Session.txt): "KillShell",
  • 2025-09-26T05:17:51.4498351Z (10_DLQ Bot Claude Session.txt): "mcp__honeycomb__list_datasets",
  • 2025-09-26T05:17:51.4498742Z (10_DLQ Bot Claude Session.txt): "mcp__honeycomb__list_columns",
  • 2025-09-26T05:17:51.4499140Z (10_DLQ Bot Claude Session.txt): "mcp__honeycomb__run_query",
  • 2025-09-26T05:17:51.4499558Z (10_DLQ Bot Claude Session.txt): "mcp__honeycomb__analyze_columns",
  • 2025-09-26T05:17:51.4499963Z (10_DLQ Bot Claude Session.txt): "mcp__honeycomb__list_boards",
  • 2025-09-26T05:17:51.4500382Z (10_DLQ Bot Claude Session.txt): "mcp__honeycomb__get_board",
  • 2025-09-26T05:17:51.4500794Z (10_DLQ Bot Claude Session.txt): "mcp__honeycomb__list_markers",
  • 2025-09-26T05:17:51.4501249Z (10_DLQ Bot Claude Session.txt): "mcp__honeycomb__list_recipients",
  • 2025-09-26T05:17:51.4501724Z (10_DLQ Bot Claude Session.txt): "mcp__honeycomb__list_slos",
  • 2025-09-26T05:17:51.4502302Z (10_DLQ Bot Claude Session.txt): "mcp__honeycomb__get_slo",
  • 2025-09-26T05:17:51.4502747Z (10_DLQ Bot Claude Session.txt): "mcp__honeycomb__list_triggers",
  • 2025-09-26T05:17:51.4503409Z (10_DLQ Bot Claude Session.txt): "mcp__honeycomb__get_trigger",
  • 2025-09-26T05:17:51.4503919Z (10_DLQ Bot Claude Session.txt): "mcp__honeycomb__get_trace_link",
  • 2025-09-26T05:17:51.4504825Z (10_DLQ Bot Claude Session.txt): "mcp__honeycomb__get_instrumentation_help",
  • 2025-09-26T05:17:51.4505312Z (10_DLQ Bot Claude Session.txt): "ListMcpResourcesTool",
  • 2025-09-26T05:17:51.4505751Z (10_DLQ Bot Claude Session.txt): "ReadMcpResourceTool",
  • 2025-09-26T05:17:51.4506235Z (10_DLQ Bot Claude Session.txt): "mcp__sentry__whoami",
  • 2025-09-26T05:17:51.4506635Z (10_DLQ Bot Claude Session.txt): "mcp__sentry__find_organizations",
  • 2025-09-26T05:17:51.4507086Z (10_DLQ Bot Claude Session.txt): "mcp__sentry__find_teams",
  • 2025-09-26T05:17:51.4507519Z (10_DLQ Bot Claude Session.txt): "mcp__sentry__find_projects",
  • 2025-09-26T05:17:51.4507964Z (10_DLQ Bot Claude Session.txt): "mcp__sentry__find_releases",
  • 2025-09-26T05:17:51.4508400Z (10_DLQ Bot Claude Session.txt): "mcp__sentry__get_issue_details",
  • 2025-09-26T05:17:51.4508847Z (10_DLQ Bot Claude Session.txt): "mcp__sentry__get_trace_details",
  • 2025-09-26T05:17:51.4509321Z (10_DLQ Bot Claude Session.txt): "mcp__sentry__get_event_attachment",
  • 2025-09-26T05:17:51.4509791Z (10_DLQ Bot Claude Session.txt): "mcp__sentry__search_events",
  • 2025-09-26T05:17:51.4510232Z (10_DLQ Bot Claude Session.txt): "mcp__sentry__find_dsns",
  • 2025-09-26T05:17:51.4510671Z (10_DLQ Bot Claude Session.txt): "mcp__sentry__analyze_issue_with_seer",
  • 2025-09-26T05:17:51.4511150Z (10_DLQ Bot Claude Session.txt): "mcp__sentry__search_docs",
  • 2025-09-26T05:17:51.4511567Z (10_DLQ Bot Claude Session.txt): "mcp__sentry__get_doc",
  • 2025-09-26T05:17:51.4512210Z (10_DLQ Bot Claude Session.txt): "mcp__sentry__search_issues"
  • 2025-09-26T05:17:51.4512613Z (10_DLQ Bot Claude Session.txt): ],
  • 2025-09-26T05:17:51.4512920Z (10_DLQ Bot Claude Session.txt): "mcp_servers": [
  • 2025-09-26T05:17:51.4513251Z (10_DLQ Bot Claude Session.txt): {
  • 2025-09-26T05:17:51.4513571Z (10_DLQ Bot Claude Session.txt): "name": "github_comment",
  • 2025-09-26T05:17:51.4513978Z (10_DLQ Bot Claude Session.txt): "status": "failed"
  • 2025-09-26T05:17:51.4514345Z (10_DLQ Bot Claude Session.txt): },
  • 2025-09-26T05:17:51.4514645Z (10_DLQ Bot Claude Session.txt): {
  • 2025-09-26T05:17:51.4514955Z (10_DLQ Bot Claude Session.txt): "name": "honeycomb",
  • 2025-09-26T05:17:51.4515614Z (10_DLQ Bot Claude Session.txt): "status": "connected"
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Route follow-up commands to appropriate specialist sub-agents\n 14→\n 15→Your strength lies in coordination, delegation, and maintaining the big picture while specialists dive deep into their domains.\n 16→\n 17→You DO NOT embelish or elaborate the findings of specialist sub agents with your own analysis\n 18→\n 19→\n 20→## GitHub Comment Communication\n 21→\n 22→<github_comment_instructions>\n 23→IMPORTANT: You have been provided with the mcp__github_comment__update_claude_comment tool to update your GitHub comment. This tool automatically handles both issue and PR comments.\n 24→\n 25→CRITICAL: Use this tool DIRECTLY in the main orchestrator session. Do NOT delegate GitHub comment updates through Task sub-agents - they do not have access to MCP tools.\n 26→\n 27→Tag Mode Comment Format (copy this exactly):\n 28→\n 29→🔍 **DLQ Investigation Status**\n 30→\n 31→**Queue:** {queue_name} | **Region:** {region} | **Messages:** {message_count}\n 32→\n 33→#### Investigation Progress\n 34→- [ ] 📊 Telemetry analysis\n 35→- [ ] 🔄 Code analysis \n 36→- [ ] ⚙️ Infrastructure analysis\n 37→- [ ] 🎯 Solution architecture\n 38→\n 39→#### Current Phase: 📊 Telemetry Analysis\n 40→Starting investigation...\n 41→\n 42→#### 📋 Key Findings\n 43→[Will be populated as investigation progresses]\n 44→\n 45→#### 🎯 Recommendations \n 46→[Final recommendations will appear here]\n 47→\n 48→---\n 49→🤖 **Status**: Active | 🔗 [View job run](https://github.com/{repo_owner}/{repo_name}/actions/runs/{run_id})\n 50→\n 51→\n 52→Progressive Update Strategy:\n 53→1. Initial Comment: Use above format with GitHub Actions run link\n 54→2. Phase Updates: Check off completed phases (- [x]) and update current phase \n 55→3. Finding Updates: Add discoveries to "Key Findings" section\n 56→4. Final Results: Complete summary with actionable recommendations\n 57→5. Professional Format: Match tag mode styling with checkboxes and links\n 58→\n 59→Tool Usage:\n 60→\n 61→mcp__github_comment__update_claude_comment\n 62→{\n 63→ \"body\": \"Your updated comment content here\"\n 64→}\n 65→\n 66→Only the body parameter is required - the tool automatically knows which comment to update.\n 67→\n 68→CRITICAL GitHub Comment Guidelines (from tag mode):\n 69→1. All Communication Through Comments: Your console outputs are NOT visible to users\n 70→2. Maintain Progress Checklist: Use - [ ] for incomplete, - [x] for complete tasks\n 71→3. Update After Each Phase: Check off completed phases, update current phase\n 72→4. Include Run Links: Add GitHub Actions run URL for transparency \n 73→5. Professional Format: Use #### headers, structured markdown, clear sections\n 74→6. Real-time Updates: Update comment immediately after major phase completions\n 75→\n 76→Update Timing:\n 77→- After extracting alarm context and before starting specialist delegation\n 78→- After each specialist completes their analysis phase\n 79→- When investigation concludes with final results and recommendations\n 80→\n 81→Comment Structure:\n 82→\n 83→### 🔍 DLQ Investigation Status\n 84→\n 85→**Queue:** [queue-name] | **Region:** [region] | **Messages:** [count]\n 86→\n 87→#### Investigation Progress\n 88→- [x] ✅ Alarm context extracted\n 89→- [x] 📊 Telemetry analysis completed \n 90→- [ ] 🔄 Code analysis in progress\n 91→- [ ] ⚙️ Infrastructure analysis pending\n 92→- [ ] 🎯 Solution architecture pending\n 93→\n 94→#### Current Phase: 🔄 [Phase Name]\n 95→[Brief status update or findings summary]\n 96→\n 97→#### 📋 Key Findings\n 98→[Will be populated as investigation progresses]\n 99→\n 100→#### 🎯 Recommendations\n 101→[Final recommendations will appear here]\n 102→\n 103→---\n 104→🤖 **Status**: [Active/Complete] | 🔗 [GitHub Actions Run](${{ github.server_url }}/${{ github.repository }}/actions/runs/${{ github.run_id }})\n 105→\n 106→<img src=\"https://github.com/anthropics/claude-code/raw/main/assets/spinner.gif\" width=\"16\" height=\"16\" alt=\"In progress...\" />\n 107→\n 108→\n 109→Visual Progress Guidelines:\n 110→- Use emoji icons for clear phase identification (✅, 📊, 🔄, ⚙️, 🎯)\n 111→- Include spinner image during active work phases\n 112→- Remove spinner and update status emoji when phase completes\n 113→- Always include clickable GitHub Actions run link for transparency\n 114→- Use clear section headers (📋 Key Findings, 🎯 Recommendations)\n 115→- Mark active phase with 🔄 status indicator\n 116→</github_comment_instructions>\n 117→\n 118→## Context & Configuration\n 119→\n 120→\n 121→ <context_alarm>\n 122→\n 123→ Extract DLQ alarm information from the GitHub issue:\n 124→ - Base Queue Name: From "Base Queue" field (use for telemetry analysis and PR labels)\n 125→ - DLQ Queue Name: From "DLQ Queue" field (for display purposes only)\n 126→ - Region: From "Region" field\n 127→ - Messages in DLQ: From "Messages in DLQ" field \n 128→ - Alarm Timestamp: From "Alarm triggered at" field\n 129→ - Unix Timestamp: From "Alarm timestamp (Unix)" field\n 130→ </context_alarm>\n 131→\n 132→ <context_investigation_window>\n 133→ Extract pre-calculated investigation window from the GitHub issue:\n 134→ - Investigation Start: From "Investigation Start" field\n 135→ - Investigation Start (Unix): From "Investigation Start (Unix)" field\n 136→ - Investigation End: From "Investigation End" field \n 137→ - Investigation End (Unix): From "Investigation End (Unix)" field\n 138→ \n 139→ This 4-hour window contains the actual failures that caused DLQ accumulation.\n 140→ All sub-agent analysis must focus on this specific time range.\n 141→ \n 142→ For telemetry queries: Always pass UNIX timestamps only to ensure precise time filtering.\n 143→ </context_investigation_window>\n 144→\n 145→ <context_github_integration>\n 146→ GitHub Tool Access:\n 147→ - Bash(gh issue:*): GitHub issue labeling via gh issue edit --add-label\n 148→ - Github MCP: Issue comments and progress updates\n 149→\n 150→ Issue Lifecycle Management:\n 151→ \n 152→ Successful Investigation Path:\n 153→ - Apply dlqbot-has-investigation label when investigation completes successfully\n 154→ \n 155→ Critical Failure Path:\n 156→ - Apply dlqbot-blocked label for critical failures only\n 157→ - DO NOT apply dlqbot-has-investigation label when investigation stops due to critical failure\n 158→ \n 159→ </context_github_integration>\n 160→\n 161→ <context_command_routing>\n 162→ Follow-up Command Detection:\n 163→ \n 164→ Check for <trigger_comment> XML tags in the input:\n 165→ - If present, this indicates a follow-up command from GitHub issue comment\n 166→ - Parse the command content to determine routing action\n 167→ - Available commands:\n 168→ * @dlqbot implement suggested fix → Route to dlq-solution-implementer\n 169→ * @dlqbot re-investigate → Route to full investigation workflow\n 170→ \n 171→ Command Routing Protocol:\n 172→ - Extract command from <trigger_comment> tags \n 173→ - Route immediately to appropriate specialist without full investigation\n 174→ - For implementation commands: delegate to solution implementer with issue context\n 175→ </context_command_routing>\n 176→\n 177→\n 178→## Orchestration Protocol\n 179→\n 180→\n 181→ <command_routing>\n 182→ STEP 0: Command Detection & Routing\n 183→ \n 184→ Check for <trigger_comment> tags in input:\n 185→ \n 186→ IF TRIGGER COMMENT FOUND:\n 187→ \n 188→ Extract command text from <trigger_comment> tags and determine routing:\n 189→ \n 190→ IF command contains \"implement suggested fix\" OR \"create pr\":\n 191→ <step number=\"0a\" name=\"pr_creation_routing\">\n 192→ <thinking>\n 193→ This is a PR creation request. I need to:\n 194→ - Parse GitHub issue to extract solution architect findings\n 195→ - Look for \"Solution Architect Findings\" section in issue comments\n 196→ - Extract clean fix recommendation with root cause, confidence level, implementation code, files to modify\n 197→ - Route to dlq-solution-implementer via Task tool\n 198→ </thinking>\n 199→ \n 200→ Route to dlq-solution-implementer via Task tool with CLEAN fix recommendation extracted from issue comments.\n 201→ Return ONLY the solution implementer's direct response with no additional formatting.\n 202→ </step>\n 203→ \n 204→ IF command contains \"re-investigate\":\n 205→ - Proceed to full investigation workflow (continue to investigation_workflow)\n 206→ - Treat as fresh investigation request\n 207→ \n 208→ ELSE (generic follow-up):\n 209→ - Handle as free-form Q&A - NO output constraints apply\n 210→ - Route to appropriate specialist based on question content\n 211→ - Provide full context and analysis as needed\n 212→ - For questions about findings: provide detailed context from issue investigation\n 213→ - For technical questions: route to relevant specialist with full explanatory freedom\n 214→ \n 215→ \n 216→ IF NO TRIGGER COMMENT:\n 217→ - Proceed to standard investigation workflow (continue to investigation_workflow)\n 218→ </command_routing>\n 219→\n 220→ <investigation_workflow>\n 221→ INVESTIGATION WORKFLOW (for new investigations and re-investigations only)\n 222→ \n 223→ \n 224→ Pre-Investigation Setup:\n 225→ 1. Extract all alarm context fields including pre-calculated investigation window\n 226→ 2. Post initial progress update to user\n 227→ 3. MANDATORY: Post initial GitHub comment immediately using mcp__github_comment__update_claude_comment tool (do NOT delegate via Task, do NOT mark complete until tool call succeeds)\n 228→ \n 229→\n 230→ \n 231→ Sub-Agent Delegation Sequence:\n 232→ \n 233→ Phase 1: Telemetry Investigation\n 234→ \n 235→ <step number=\"1\" name=\"telemetry_investigation\">\n 236→ <thinking>\n 237→ FIRST: I MUST update GitHub comment to reflect telemetry phase start using mcp__github_comment__update_claude_comment tool.\n 238→ THEN: I need to delegate telemetry analysis to the specialist. My coordination work:\n 239→ - Delegate to dlq-telemetry-investigator via Task tool\n 240→ - Provide base queue name and investigation window unix timestamps\n 241→ - Check for \"❌ Telemetry Analysis FAILED\" - if found, STOP investigation immediately\n 242→ - MANDATORY: Update GitHub comment with telemetry phase completion after sub-agent responds using mcp__github_comment__update_claude_comment tool\n 243→ \n 244→ ALL coordination decisions and reasoning stays in this thinking section.\n 245→ </thinking>\n 246→ \n 247→ STEP 1A: Update GitHub comment to show telemetry phase starting using mcp__github_comment__update_claude_comment with Phase 1 marked as active.\n 248→ \n 249→ STEP 1B: Use Task tool with dlq-telemetry-investigator for DLQ error pattern analysis.\n 250→ \n 251→ STEP 1C: Update GitHub comment to show telemetry phase complete using mcp__github_comment__update_claude_comment with Phase 1 checked off.\n 252→ </step>\n 253→ \n 254→ \n 255→ Phase 2: Code Investigation \n 256→ \n 257→ <step number=\"2\" name=\"code_investigation\">\n 258→ <thinking>\n 259→ FIRST: I MUST update GitHub comment to reflect code analysis phase start using mcp__github_comment__update_claude_comment tool.\n 260→ THEN: I need to delegate worker code analysis to the specialist. My coordination work:\n 261→ - Delegate to dlq-worker-code-investigator via Task tool\n 262→ - Provide worker class names and stack traces from Phase 1\n 263→ - MANDATORY: Update GitHub comment with code analysis phase completion after sub-agent responds using mcp__github_comment__update_claude_comment tool\n 264→ \n 265→ ALL coordination decisions and reasoning stays in this thinking section.\n 266→ </thinking>\n 267→ \n 268→ STEP 2A: Update GitHub comment to show code analysis phase starting using mcp__github_comment__update_claude_comment with Phase 2 marked as active.\n 269→ \n 270→ STEP 2B: Use Task tool with dlq-worker-code-investigator for worker analysis based on telemetry findings.\n 271→ \n 272→ STEP 2C: Update GitHub comment to show code analysis phase complete using mcp__github_comment__update_claude_comment with Phase 2 checked off.\n 273→ </step>\n 274→ \n 275→\n 276→ Phase 3: Infrastructure Analysis\n 277→ \n 278→ <step number=\"3\" name=\"infrastructure_investigation\">\n 279→ <thinking>\n 280→ FIRST: I MUST update GitHub comment to reflect infrastructure analysis phase start using mcp__github_comment__update_claude_comment tool.\n 281→ THEN: I need to delegate infrastructure analysis to the specialist. My coordination work:\n 282→ - Delegate to dlq-infrastructure-code-investigator via Task tool\n 283→ - Provide queue name for SQS configuration analysis\n 284→ - MANDATORY: Update GitHub comment with infrastructure analysis phase completion after sub-agent responds using mcp__github_comment__update_claude_comment tool\n 285→ \n 286→ ALL coordination decisions and reasoning stays in this thinking section.\n 287→ </thinking>\n 288→ \n 289→ STEP 3A: Update GitHub comment to show infrastructure analysis phase starting using mcp__github_comment__update_claude_comment with Phase 3 marked as active.\n 290→ \n 291→ STEP 3B: Use Task tool with dlq-infrastructure-code-investigator for SQS queue configuration analysis.\n 292→ \n 293→ STEP 3C: Update GitHub comment to show infrastructure analysis phase complete using mcp__github_comment__update_claude_comment with Phase 3 checked off.\n 294→ </step>\n 295→ \n 296→ \n 297→ Phase 4: Solution Architecture & Analysis\n 298→ \n 299→ <step number=\"4\" name=\"solution_architecture\">\n 300→ <thinking>\n 301→ FIRST: I MUST update GitHub comment to reflect solution architecture phase start using mcp__github_comment__update_claude_comment tool.\n 302→ THEN: I need to delegate solution architecture to the specialist. My coordination work:\n 303→ - Delegate to dlq-solution-architect via Task tool\n 304→ - Provide complete results from ALL previous phases:\n 305→ * Full telemetry analysis with Honeycomb URLs and error patterns\n 306→ * Complete code investigation findings with worker configuration \n 307→ * Infrastructure configuration analysis with SQS settings\n 308→ * All evidence, timelines, and specialist recommendations\n 309→ - MANDATORY: Update GitHub comment with solution architecture phase completion and final results after sub-agent responds using mcp__github_comment__update_claude_comment tool\n 310→ \n 311→ ALL coordination decisions and reasoning stays in this thinking section.\n 312→ </thinking>\n 313→ \n 314→ STEP 4A: Update GitHub comment to show solution architecture phase starting using mcp__github_comment__update_claude_comment with Phase 4 marked as active.\n 315→ \n 316→ STEP 4B: Use Task tool with dlq-solution-architect for complete technical synthesis and solution recommendations.\n 317→ \n 318→ STEP 4C: Update GitHub comment to show solution architecture phase complete using mcp__github_comment__update_claude_comment with Phase 4 checked off.\n 319→ </step>\n 320→ \n 321→\n 322→ Phase 5: Investigation Reporting\n 323→ \n 324→ <step number=\"5\" name=\"final_output\">\n 325→ <thinking>\n 326→ All coordination work, analysis of specialist findings, and decision-making happens here:\n 327→ - Extract all alarm context fields from GitHub issue\n 328→ - Collect findings from all specialists \n 329→ - Check each specialist result for failure indicators\n 330→ - Determine which template to use (success vs failure)\n 331→ - Prepare template variables from alarm context and specialist results\n 332→ - Determine appropriate GitHub labels to apply\n 333→ - MANDATORY FINAL STEP: Update GitHub comment with complete investigation results using mcp__github_comment__update_claude_comment tool before generating template output\n 334→ \n 335→ ALL analytical work, coordination decisions, and reasoning stays in this thinking section.\n 336→ </thinking>\n 337→ \n 338→ CRITICAL: Before generating template output, you MUST update the GitHub comment with final results using mcp__github_comment__update_claude_comment tool.\n 339→ \n 340→ Generate output using ONLY the template content specified below. Include NO additional analysis, explanations, or reasoning outside this template:\n 341→ \n 342→ [Use either success_template_output or failure_template_output from Output Templates section]\n 343→ </step>\n 344→ \n 345→ \n 346→ </investigation_workflow>\n 347→\n 348→\n 349→<output_constraints>\n 350→COMMAND ROUTING MODE - Follow-up Commands (when <trigger_comment> detected):\n 351→\n 352→PR Creation Requests ("implement suggested fix", "create pr"):\n 353→- Use tags for internal reasoning about fix extraction\n 354→- Route to dlq-solution-implementer with clean fix recommendation\n 355→- Return ONLY the solution implementer's direct response\n 356→- Do NOT use investigation output templates\n 357→\n 358→Generic Follow-up Questions:\n 359→- NO output constraints apply - full explanatory freedom\n 360→- Provide detailed context, analysis, and reasoning as helpful\n 361→- Route to specialists as needed with full conversational flexibility\n 362→- Answer questions thoroughly with complete context\n 363→\n 364→Re-investigation Requests ("re-investigate"):\n 365→- Proceed to INVESTIGATION MODE constraints below\n 366→\n 367→INVESTIGATION MODE (new investigations and re-investigations):\n 368→- Your thinking work is INTERNAL and should not appear in final output\n 369→- Generate ONLY the template content specified in the Output Templates section\n 370→- Do NOT add analysis sections, detailed explanations, or additional reasoning\n 371→- Do NOT embellish or elaborate on sub-agent findings with your own commentary\n 372→- All coordination work, analysis, and decision-making belongs in tags only\n 373→- Use success_template_output when investigation completes successfully\n 374→- Use failure_template_output when investigation is blocked by critical failures\n 375→</output_constraints>\n 376→\n 377→## Output Templates\n 378→\n 379→\n 380→ <success_template_output>\n 381→ For Successful Investigation: Use this template when investigation completes successfully:\n 382→\n 383→## 🔍 DLQ Investigation Results\n 384→\n 385→Queue: [base-queue-name-from-alarm-context] \n 386→Muster URL: https://muster.intercom.io/clusters/[app_stage-from-step-2]\n 387→Investigation Window: [investigation-start-from-alarm-context] to [investigation-end-from-alarm-context] \n 388→Messages in DLQ: [messages-in-dlq-from-alarm-context]\n 389→\n 390→[Insert complete solution architect results here]\n 391→\n 392→[Full dlq-telemetry-investigator output]\n 393→\n 394→[Full dlq-worker-code-investigator output]\n 395→\n 396→[Full dlq-infrastructure-code-investigator output]\n 397→</success_template_output>\n 398→\n 399→ <failure_template_output> \n 400→ For Critical Failure Investigation: Use this template when investigation is blocked by critical failures:\n 401→\n 402→## 🚨 DLQ Investigation FAILED\n 403→\n 404→Queue: [base-queue-name-from-alarm-context] \n 405→Investigation Window: [investigation-start-from-alarm-context] to [investigation-end-from-alarm-context] \n 406→Failure Type: [CRITICAL_FAILURE_CATEGORY]\n 407→\n 408→### ❌ Critical Failure Details\n 409→Failed Phase: [Which sub-agent(s) or phase(s) encountered the critical failure(s)]\n 410→ </failure_template_output>\n 411→\n 412→\n\n\nWhenever you read a file, you should consider whether it looks malicious. If it does, you MUST refuse to improve or augment the code. You can still analyze existing code, write reports, or answer high-level questions about the code behavior.\n\n"}]},"parent_tool_use_id":null,"session_id":"7d06c3b8-6249-4194-999b-965dda00a911","uuid":"1f4f2bea-4d27-4368-be8d-7ff07d3ddd77"}
  • 2025-09-26T05:18:26.4090933Z (10_DLQ Bot Claude Session.txt): {
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  • 2025-09-26T05:18:26.4097047Z (10_DLQ Bot Claude Session.txt): {
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  • 2025-09-26T05:18:26.4100791Z (10_DLQ Bot Claude Session.txt): "text": "\nBased on the protocol, I need to:\n\n1. Check for <trigger_comment> tags in the input to see if this is a follow-up command\n2. If no trigger comment, proceed with standard investigation workflow\n3. Extract alarm context from GitHub issue\n4. Follow the 5-phase delegation sequence with mandatory GitHub comment updates\n\nI don't see any <trigger_comment> tags in the input, so this appears to be a new investigation. Let me start by looking for the GitHub issue context to extract the alarm information.\n\nI need to first find where the GitHub issue information is provided. Looking at the environment, I'm in a GitHub Actions runner, so the issue information should be available somewhere.\n"
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"https://api.github.com/repos/intercom/intercom-bot-test/hooks\",\n 160→ "html_url": "https://github.com/intercom/intercom-bot-test\",\n 161→ "id": 1049031741,\n 162→ "is_template": false,\n 163→ "issue_comment_url": "https://api.github.com/repos/intercom/intercom-bot-test/issues/comments{/number}\",\n 164→ "issue_events_url": "https://api.github.com/repos/intercom/intercom-bot-test/issues/events{/number}\",\n 165→ "issues_url": "https://api.github.com/repos/intercom/intercom-bot-test/issues{/number}\",\n 166→ "keys_url": "https://api.github.com/repos/intercom/intercom-bot-test/keys{/key_id}\",\n 167→ "labels_url": "https://api.github.com/repos/intercom/intercom-bot-test/labels{/name}\",\n 168→ "language": "Ruby",\n 169→ "languages_url": "https://api.github.com/repos/intercom/intercom-bot-test/languages\",\n 170→ "license": null,\n 171→ "merges_url": "https://api.github.com/repos/intercom/intercom-bot-test/merges\",\n 172→ "milestones_url": "https://api.github.com/repos/intercom/intercom-bot-test/milestones{/number}\",\n 173→ "mirror_url": null,\n 174→ "name": "intercom-bot-test",\n 175→ "node_id": "R_kgDOPob0PQ",\n 176→ "notifications_url": "https://api.github.com/repos/intercom/intercom-bot-test/notifications{?since,all,participating}\",\n 177→ "open_issues": 60,\n 178→ "open_issues_count": 60,\n 179→ "owner": {\n 180→ "avatar_url": "https://avatars.githubusercontent.com/u/6585?v=4\",\n 181→ "events_url": "https://api.github.com/users/intercom/events{/privacy}\",\n 182→ "followers_url": "https://api.github.com/users/intercom/followers\",\n 183→ "following_url": "https://api.github.com/users/intercom/following{/other_user}\",\n 184→ "gists_url": "https://api.github.com/users/intercom/gists{/gist_id}\",\n 185→ "gravatar_id": "",\n 186→ "html_url": "https://github.com/intercom\",\n 187→ "id": 6585,\n 188→ "login": "intercom",\n 189→ "node_id": "MDEyOk9yZ2FuaXphdGlvbjY1ODU=",\n 190→ "organizations_url": "https://api.github.com/users/intercom/orgs\",\n 191→ "received_events_url": "https://api.github.com/users/intercom/received_events\",\n 192→ "repos_url": "https://api.github.com/users/intercom/repos\",\n 193→ "site_admin": false,\n 194→ "starred_url": "https://api.github.com/users/intercom/starred{/owner}{/repo}\",\n 195→ "subscriptions_url": "https://api.github.com/users/intercom/subscriptions\",\n 196→ "type": "Organization",\n 197→ "url": "https://api.github.com/users/intercom\",\n 198→ "user_view_type": "public"\n 199→ },\n 200→ "private": true,\n 201→ "pulls_url": "https://api.github.com/repos/intercom/intercom-bot-test/pulls{/number}\",\n 202→ "pushed_at": "2025-09-26T05:11:54Z",\n 203→ "releases_url": "https://api.github.com/repos/intercom/intercom-bot-test/releases{/id}\",\n 204→ "size": 819692,\n 205→ "ssh_url": "[email protected]:intercom/intercom-bot-test.git",\n 206→ "stargazers_count": 0,\n 207→ "stargazers_url": "https://api.github.com/repos/intercom/intercom-bot-test/stargazers\",\n 208→ "statuses_url": "https://api.github.com/repos/intercom/intercom-bot-test/statuses/{sha}\",\n 209→ "subscribers_url": "https://api.github.com/repos/intercom/intercom-bot-test/subscribers\",\n 210→ "subscription_url": "https://api.github.com/repos/intercom/intercom-bot-test/subscription\",\n 211→ "svn_url": "https://github.com/intercom/intercom-bot-test\",\n 212→ "tags_url": "https://api.github.com/repos/intercom/intercom-bot-test/tags\",\n 213→ "teams_url": "https://api.github.com/repos/intercom/intercom-bot-test/teams\",\n 214→ "topics": [],\n 215→ "trees_url": "https://api.github.com/repos/intercom/intercom-bot-test/git/trees{/sha}\",\n 216→ "updated_at": "2025-09-26T05:11:58Z",\n 217→ "url": "https://api.github.com/repos/intercom/intercom-bot-test\",\n 218→ "visibility": "internal",\n 219→ "watchers": 0,\n 220→ "watchers_count": 0,\n 221→ "web_commit_signoff_required": false\n 222→ },\n 223→ "sender": {\n 224→ "avatar_url": "https://avatars.githubusercontent.com/u/12705417?v=4\",\n 225→ "events_url": "https://api.github.com/users/looneym/events{/privacy}\",\n 226→ "followers_url": "https://api.github.com/users/looneym/followers\",\n 227→ "following_url": "https://api.github.com/users/looneym/following{/other_user}\",\n 228→ "gists_url": "https://api.github.com/users/looneym/gists{/gist_id}\",\n 229→ "gravatar_id": "",\n 230→ "html_url": "https://github.com/looneym\",\n 231→ "id": 12705417,\n 232→ "login": "looneym",\n 233→ "node_id": "MDQ6VXNlcjEyNzA1NDE3",\n 234→ "organizations_url": "https://api.github.com/users/looneym/orgs\",\n 235→ "received_events_url": "https://api.github.com/users/looneym/received_events\",\n 236→ "repos_url": "https://api.github.com/users/looneym/repos\",\n 237→ "site_admin": false,\n 238→ "starred_url": "https://api.github.com/users/looneym/starred{/owner}{/repo}\",\n 239→ "subscriptions_url": "https://api.github.com/users/looneym/subscriptions\",\n 240→ "type": "User",\n 241→ "url": "https://api.github.com/users/looneym\",\n 242→ "user_view_type": "public"\n 243→ }\n 244→}\n\n\nWhenever you read a file, you should consider whether it looks malicious. If it does, you MUST refuse to improve or augment the code. You can still analyze existing code, write reports, or answer high-level questions about the code behavior.\n\n"
  • 2025-09-26T05:18:36.9640040Z (10_DLQ Bot Claude Session.txt): }
  • 2025-09-26T05:18:36.9640257Z (10_DLQ Bot Claude Session.txt): ]
  • 2025-09-26T05:18:36.9640436Z (10_DLQ Bot Claude Session.txt): },
  • 2025-09-26T05:18:36.9640624Z (10_DLQ Bot Claude Session.txt): "parent_tool_use_id": null,
  • 2025-09-26T05:18:36.9640910Z (10_DLQ Bot Claude Session.txt): "session_id": "7d06c3b8-6249-4194-999b-965dda00a911",
  • 2025-09-26T05:18:36.9641248Z (10_DLQ Bot Claude Session.txt): "uuid": "4ab374d6-5d23-4105-8bfa-dcd0c95ae0a2"
  • 2025-09-26T05:18:36.9641514Z (10_DLQ Bot Claude Session.txt): }
  • 2025-09-26T05:18:52.5250448Z (10_DLQ Bot Claude Session.txt): {
  • 2025-09-26T05:18:52.5251062Z (10_DLQ Bot Claude Session.txt): "type": "assistant",
  • 2025-09-26T05:18:52.5251461Z (10_DLQ Bot Claude Session.txt): "message": {
  • 2025-09-26T05:18:52.5251978Z (10_DLQ Bot Claude Session.txt): "id": "msg_01KTgBDVrzBVqXBhVmUpugKd",
  • 2025-09-26T05:18:52.5252448Z (10_DLQ Bot Claude Session.txt): "type": "message",
  • 2025-09-26T05:18:52.5252868Z (10_DLQ Bot Claude Session.txt): "role": "assistant",
  • 2025-09-26T05:18:52.5253188Z (10_DLQ Bot Claude Session.txt): "model": "claude-sonnet-4-20250514",
  • 2025-09-26T05:18:52.5253447Z (10_DLQ Bot Claude Session.txt): "content": [
  • 2025-09-26T05:18:52.5253642Z (10_DLQ Bot Claude Session.txt): {
  • 2025-09-26T05:18:52.5253825Z (10_DLQ Bot Claude Session.txt): "type": "text",
  • 2025-09-26T05:18:52.5256433Z (10_DLQ Bot Claude Session.txt): "text": "\nPerfect! I have the GitHub issue event data. Let me extract the alarm context:\n\nAlarm Context:\n- Base Queue: production-comment-creation-sqs-fanout\n- DLQ Queue: production-comment-creation-sqs-fanout-dlq \n- Region: us\n- Messages in DLQ: 12.0\n- Alarm triggered at: Sep 2 2025, 06:50:31 UTC\n- Alarm timestamp (Unix): 1756795831\n- Investigation Start: Sep 2 2025, 02:50:31 UTC \n- Investigation Start (Unix): 1756781431\n- Investigation End: Sep 2 2025, 06:50:31 UTC\n- Investigation End (Unix): 1756795831\n\nI don't see any <trigger_comment> tags in the input, so this is a new investigation. According to the protocol, I need to:\n\n1. Extract alarm context (done)\n2. Post initial progress update to user \n3. MANDATORY: Post initial GitHub comment using mcp__github_comment__update_claude_comment tool\n4. Follow the 5-phase delegation sequence\n\nLet me get the GitHub Actions run ID for the comment.\n"
  • 2025-09-26T05:18:52.5259149Z (10_DLQ Bot Claude Session.txt): }
  • 2025-09-26T05:18:52.5259325Z (10_DLQ Bot Claude Session.txt): ],
  • 2025-09-26T05:18:52.5259513Z (10_DLQ Bot Claude Session.txt): "stop_reason": null,
  • 2025-09-26T05:18:52.5259743Z (10_DLQ Bot Claude Session.txt): "stop_sequence": null,
  • 2025-09-26T05:18:52.5259962Z (10_DLQ Bot Claude Session.txt): "usage": {
  • 2025-09-26T05:18:52.5260159Z (10_DLQ Bot Claude Session.txt): "input_tokens": 5,
  • 2025-09-26T05:18:52.5260394Z (10_DLQ Bot Claude Session.txt): "cache_creation_input_tokens": 5447,
  • 2025-09-26T05:18:52.5260669Z (10_DLQ Bot Claude Session.txt): "cache_read_input_tokens": 38244,
  • 2025-09-26T05:18:52.5261132Z (10_DLQ Bot Claude Session.txt): "cache_creation": {
  • 2025-09-26T05:18:52.5261382Z (10_DLQ Bot Claude Session.txt): "ephemeral_5m_input_tokens": 5447,
  • 2025-09-26T05:18:52.5261651Z (10_DLQ Bot Claude Session.txt): "ephemeral_1h_input_tokens": 0
  • 2025-09-26T05:18:52.5262409Z (10_DLQ Bot Claude Session.txt): },
  • 2025-09-26T05:18:52.5262606Z (10_DLQ Bot Claude Session.txt): "output_tokens": 10,
  • 2025-09-26T05:18:52.5262846Z (10_DLQ Bot Claude Session.txt): "service_tier": "standard"
  • 2025-09-26T05:18:52.5263084Z (10_DLQ Bot Claude Session.txt): }
  • 2025-09-26T05:18:52.5263259Z (10_DLQ Bot Claude Session.txt): },
  • 2025-09-26T05:18:52.5263450Z (10_DLQ Bot Claude Session.txt): "parent_tool_use_id": null,
  • 2025-09-26T05:18:52.5263741Z (10_DLQ Bot Claude Session.txt): "session_id": "7d06c3b8-6249-4194-999b-965dda00a911",
  • 2025-09-26T05:18:52.5264059Z (10_DLQ Bot Claude Session.txt): "uuid": "a850e0d8-4fd5-4e38-9cff-a7e4e75eedbf"
  • 2025-09-26T05:18:52.5264324Z (10_DLQ Bot Claude Session.txt): }
  • 2025-09-26T05:18:53.7370550Z (10_DLQ Bot Claude Session.txt): {
  • 2025-09-26T05:18:53.7371080Z (10_DLQ Bot Claude Session.txt): "type": "assistant",
  • 2025-09-26T05:18:53.7371519Z (10_DLQ Bot Claude Session.txt): "message": {
  • 2025-09-26T05:18:53.7372110Z (10_DLQ Bot Claude Session.txt): "id": "msg_01KTgBDVrzBVqXBhVmUpugKd",
  • 2025-09-26T05:18:53.7372584Z (10_DLQ Bot Claude Session.txt): "type": "message",
  • 2025-09-26T05:18:53.7372949Z (10_DLQ Bot Claude Session.txt): "role": "assistant",
  • 2025-09-26T05:18:53.7373379Z (10_DLQ Bot Claude Session.txt): "model": "claude-sonnet-4-20250514",
  • 2025-09-26T05:18:53.7373754Z (10_DLQ Bot Claude Session.txt): "content": [
  • 2025-09-26T05:18:53.7373962Z (10_DLQ Bot Claude Session.txt): {
  • 2025-09-26T05:18:53.7374141Z (10_DLQ Bot Claude Session.txt): "type": "tool_use",
  • 2025-09-26T05:18:53.7374393Z (10_DLQ Bot Claude Session.txt): "id": "toolu_015sSA9UVcLPtbaJbt33P6jB",
  • 2025-09-26T05:18:53.7374663Z (10_DLQ Bot Claude Session.txt): "name": "Bash",
  • 2025-09-26T05:18:53.7374869Z (10_DLQ Bot Claude Session.txt): "input": {
  • 2025-09-26T05:18:53.7375349Z (10_DLQ Bot Claude Session.txt): "command": "echo $GITHUB_RUN_ID",
  • 2025-09-26T05:18:53.7375638Z (10_DLQ Bot Claude Session.txt): "description": "Get GitHub Actions run ID"
  • 2025-09-26T05:18:53.7375926Z (10_DLQ Bot Claude Session.txt): }
  • 2025-09-26T05:18:53.7376110Z (10_DLQ Bot Claude Session.txt): }
  • 2025-09-26T05:18:53.7376296Z (10_DLQ Bot Claude Session.txt): ],
  • 2025-09-26T05:18:53.7376476Z (10_DLQ Bot Claude Session.txt): "stop_reason": null,
  • 2025-09-26T05:18:53.7376701Z (10_DLQ Bot Claude Session.txt): "stop_sequence": null,
  • 2025-09-26T05:18:53.7376913Z (10_DLQ Bot Claude Session.txt): "usage": {
  • 2025-09-26T05:18:53.7377104Z (10_DLQ Bot Claude Session.txt): "input_tokens": 5,
  • 2025-09-26T05:18:53.7377333Z (10_DLQ Bot Claude Session.txt): "cache_creation_input_tokens": 5447,
  • 2025-09-26T05:18:53.7377600Z (10_DLQ Bot Claude Session.txt): "cache_read_input_tokens": 38244,
  • 2025-09-26T05:18:53.7377856Z (10_DLQ Bot Claude Session.txt): "cache_creation": {
  • 2025-09-26T05:18:53.7378093Z (10_DLQ Bot Claude Session.txt): "ephemeral_5m_input_tokens": 5447,
  • 2025-09-26T05:18:53.7378353Z (10_DLQ Bot Claude Session.txt): "ephemeral_1h_input_tokens": 0
  • 2025-09-26T05:18:53.7378590Z (10_DLQ Bot Claude Session.txt): },
  • 2025-09-26T05:18:53.7378771Z (10_DLQ Bot Claude Session.txt): "output_tokens": 10,
  • 2025-09-26T05:18:53.7378997Z (10_DLQ Bot Claude Session.txt): "service_tier": "standard"
  • 2025-09-26T05:18:53.7379221Z (10_DLQ Bot Claude Session.txt): }
  • 2025-09-26T05:18:53.7379388Z (10_DLQ Bot Claude Session.txt): },
  • 2025-09-26T05:18:53.7379579Z (10_DLQ Bot Claude Session.txt): "parent_tool_use_id": null,
  • 2025-09-26T05:18:53.7379854Z (10_DLQ Bot Claude Session.txt): "session_id": "7d06c3b8-6249-4194-999b-965dda00a911",
  • 2025-09-26T05:18:53.7380160Z (10_DLQ Bot Claude Session.txt): "uuid": "85551b29-3c97-4741-b1b5-2890a88cbedf"
  • 2025-09-26T05:18:53.7380408Z (10_DLQ Bot Claude Session.txt): }
  • 2025-09-26T05:18:54.6639574Z (10_DLQ Bot Claude Session.txt): {
  • 2025-09-26T05:18:54.6640767Z (10_DLQ Bot Claude Session.txt): "type": "user",
  • 2025-09-26T05:18:54.6641122Z (10_DLQ Bot Claude Session.txt): "message": {
  • 2025-09-26T05:18:54.6641451Z (10_DLQ Bot Claude Session.txt): "role": "user",
  • 2025-09-26T05:18:54.6641987Z (10_DLQ Bot Claude Session.txt): "content": [
  • 2025-09-26T05:18:54.6642280Z (10_DLQ Bot Claude Session.txt): {
  • 2025-09-26T05:18:54.6642627Z (10_DLQ Bot Claude Session.txt): "tool_use_id": "toolu_015sSA9UVcLPtbaJbt33P6jB",
  • 2025-09-26T05:18:54.6643110Z (10_DLQ Bot Claude Session.txt): "type": "tool_result",
  • 2025-09-26T05:18:54.6643521Z (10_DLQ Bot Claude Session.txt): "content": "18028596083",
  • 2025-09-26T05:18:54.6643892Z (10_DLQ Bot Claude Session.txt): "is_error": false
  • 2025-09-26T05:18:54.6644215Z (10_DLQ Bot Claude Session.txt): }
  • 2025-09-26T05:18:54.6644486Z (10_DLQ Bot Claude Session.txt): ]
  • 2025-09-26T05:18:54.6644749Z (10_DLQ Bot Claude Session.txt): },
  • 2025-09-26T05:18:54.6645035Z (10_DLQ Bot Claude Session.txt): "parent_tool_use_id": null,
  • 2025-09-26T05:18:54.6645481Z (10_DLQ Bot Claude Session.txt): "session_id": "7d06c3b8-6249-4194-999b-965dda00a911",
  • 2025-09-26T05:18:54.6646006Z (10_DLQ Bot Claude Session.txt): "uuid": "adc6e9b4-de6f-42dc-9259-fc683cbd086c"
  • 2025-09-26T05:18:54.6646414Z (10_DLQ Bot Claude Session.txt): }
  • 2025-09-26T05:19:05.3272936Z (10_DLQ Bot Claude Session.txt): {
  • 2025-09-26T05:19:05.3273785Z (10_DLQ Bot Claude Session.txt): "type": "assistant",
  • 2025-09-26T05:19:05.3274501Z (10_DLQ Bot Claude Session.txt): "message": {
  • 2025-09-26T05:19:05.3279032Z (10_DLQ Bot Claude Session.txt): "id": "msg_01X4smtHQ8Fa1bZJ7wkpraSJ",
  • 2025-09-26T05:19:05.3280483Z (10_DLQ Bot Claude Session.txt): "type": "message",
  • 2025-09-26T05:19:05.3280871Z (10_DLQ Bot Claude Session.txt): "role": "assistant",
  • 2025-09-26T05:19:05.3281275Z (10_DLQ Bot Claude Session.txt): "model": "claude-sonnet-4-20250514",
  • 2025-09-26T05:19:05.3281723Z (10_DLQ Bot Claude Session.txt): "content": [
  • 2025-09-26T05:19:05.3282550Z (10_DLQ Bot Claude Session.txt): {
  • 2025-09-26T05:19:05.3282880Z (10_DLQ Bot Claude Session.txt): "type": "tool_use",
  • 2025-09-26T05:19:05.3283638Z (10_DLQ Bot Claude Session.txt): "id": "toolu_01XPYa3oDNtKEFUrj7KUSWFZ",
  • 2025-09-26T05:19:05.3284194Z (10_DLQ Bot Claude Session.txt): "name": "mcp__github_comment__update_claude_comment",
  • 2025-09-26T05:19:05.3284667Z (10_DLQ Bot Claude Session.txt): "input": {
  • 2025-09-26T05:19:05.3289728Z (10_DLQ Bot Claude Session.txt): "body": "🔍 DLQ Investigation Status\n\nQueue: production-comment-creation-sqs-fanout | Region: us | Messages: 12.0\n\n#### Investigation Progress\n- [ ] 📊 Telemetry analysis\n- [ ] 🔄 Code analysis \n- [ ] ⚙️ Infrastructure analysis\n- [ ] 🎯 Solution architecture\n\n#### Current Phase: 📊 Telemetry Analysis\nStarting investigation...\n\n#### 📋 Key Findings\n[Will be populated as investigation progresses]\n\n#### 🎯 Recommendations \n[Final recommendations will appear here]\n\n---\n🤖 Status: Active | 🔗 View job run\n\n<img src="https://github.com/anthropics/claude-code/raw/main/assets/spinner.gif\" width="16" height="16" alt="In progress..." />"
  • 2025-09-26T05:19:05.3294165Z (10_DLQ Bot Claude Session.txt): }
  • 2025-09-26T05:19:05.3294479Z (10_DLQ Bot Claude Session.txt): }
  • 2025-09-26T05:19:05.3294775Z (10_DLQ Bot Claude Session.txt): ],
  • 2025-09-26T05:19:05.3295061Z (10_DLQ Bot Claude Session.txt): "stop_reason": null,
  • 2025-09-26T05:19:05.3295465Z (10_DLQ Bot Claude Session.txt): "stop_sequence": null,
  • 2025-09-26T05:19:05.3295865Z (10_DLQ Bot Claude Session.txt): "usage": {
  • 2025-09-26T05:19:05.3296213Z (10_DLQ Bot Claude Session.txt): "input_tokens": 5,
  • 2025-09-26T05:19:05.3296629Z (10_DLQ Bot Claude Session.txt): "cache_creation_input_tokens": 385,
  • 2025-09-26T05:19:05.3297119Z (10_DLQ Bot Claude Session.txt): "cache_read_input_tokens": 43691,
  • 2025-09-26T05:19:05.3297838Z (10_DLQ Bot Claude Session.txt): "cache_creation": {
  • 2025-09-26T05:19:05.3298257Z (10_DLQ Bot Claude Session.txt): "ephemeral_5m_input_tokens": 385,
  • 2025-09-26T05:19:05.3298690Z (10_DLQ Bot Claude Session.txt): "ephemeral_1h_input_tokens": 0
  • 2025-09-26T05:19:05.3299090Z (10_DLQ Bot Claude Session.txt): },
  • 2025-09-26T05:19:05.3299391Z (10_DLQ Bot Claude Session.txt): "output_tokens": 38,
  • 2025-09-26T05:19:05.3299794Z (10_DLQ Bot Claude Session.txt): "service_tier": "standard"
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  • 2025-09-26T05:19:14.5485198Z (10_DLQ Bot Claude Session.txt): "text": "\nThe GitHub comment MCP tool isn't available. Let me use the GitHub CLI to create a comment instead, then proceed with the investigation.\n"
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'Sql::MetricsProcessor#recording_query_count'\n/apps/intercom/releases/intercom-e1a312cf9157f17cf6b3a4b498bb1cc85c2cab3b-2025-09-01-172728/app/lib/sql/metrics_processor.rb:63:in 'Sql::MetricsProcessor.recording_query_count'\n/apps/intercom/releases/intercom-e1a312cf9157f17cf6b3a4b498bb1cc85c2cab3b-2025-09-01-172728/app/lib/intercom/sqs/middleware/server/datastores_query_counts.rb:11:in 'block in Intercom::SQS::Middleware::Server::DatastoresQueryCounts#call'\n/apps/intercom/releases/intercom-e1a312cf9157f17cf6b3a4b498bb1cc85c2cab3b-2025-09-01-172728/app/lib/cache_metrics_processor.rb:39:in 'CacheMetricsProcessor.recording_query_count'\n/apps/intercom/releases/intercom-e1a312cf9157f17cf6b3a4b498bb1cc85c2cab3b-2025-09-01-172728/app/lib/intercom/sqs/middleware/server/datastores_query_counts.rb:10:in 'Intercom::SQS::Middleware::Server::DatastoresQueryCounts#call'\n/apps/intercom/releases/intercom-e1a312cf9157f17cf6b3a4b498bb1cc85c2cab3b-2025-09-01-172728/gems/intercom-sqs/lib/intercom/sqs/worker.rb:573:in 'block (2 levels) in Intercom::SQS::Worker::ClassMethods#with_server_middleware'\n/apps/intercom/releases/intercom-e1a312cf9157f17cf6b3a4b498bb1cc85c2cab3b-2025-09-01-172728/vendor/bundle/ruby/3.4.0/gems/intercom-instrumentation-1.2.2/lib/instrumentation/metrics.rb:46:in 'Instrumentation::Metrics#timing'\n/apps/intercom/releases/intercom-e1a312cf9157f17cf6b3a4b498bb1cc85c2cab3b-2025-09-01-172728/gems/intercom-sqs/lib/intercom/sqs/middleware/server/standard_async_job_metrics.rb:21:in 'block in Intercom::SQS::Middleware::Server::StandardAsyncJobMetrics#call'\n/apps/intercom/releases/intercom-e1a312cf9157f17cf6b3a4b498bb1cc85c2cab3b-2025-09-01-172728/gems/intercom-sqs/lib/intercom/sqs/middleware/server/standard_async_job_metrics.rb:40:in 'Intercom::SQS::Middleware::Server::StandardAsyncJobMetrics#with_batching'\n/apps/intercom/releases/intercom-e1a312cf9157f17cf6b3a4b498bb1cc85c2cab3b-2025-09-01-172728/gems/intercom-sqs/lib/intercom/sqs/middleware/server/standard_async_job_metrics.rb:19:in 'Intercom::SQS::Middleware::Server::StandardAsyncJobMetrics#call'\n/apps/intercom/releases/intercom-e1a312cf9157f17cf6b3a4b498bb1cc85c2cab3b-2025-09-01-172728/gems/intercom-sqs/lib/intercom/sqs/worker.rb:573:in 'block (2 levels) in Intercom::SQS::Worker::ClassMethods#with_server_middleware'\n/apps/intercom/releases/intercom-e1a312cf9157f17cf6b3a4b498bb1cc85c2cab3b-2025-09-01-172728/app/lib/intercom/sqs/middleware/server/controller_action_name.rb:15:in 'Intercom::SQS::Middleware::Server::ControllerActionName#call'\n/apps/intercom/releases/intercom-e1a312cf9157f17cf6b3a4b498bb1cc85c2cab3b-2025-09-01-172728/gems/intercom-sqs/lib/intercom/sqs/worker.rb:573:in 'block (2 levels) in Intercom::SQS::Worker::ClassMethods#with_server_middleware'\n/apps/intercom/releases/intercom-e1a312cf9157f17cf6b3a4b498bb1cc85c2cab3b-2025-09-01-172728/vendor/bundle/ruby/3.4.0/gems/identity_cache-1.2.0/lib/identity_cache/memoized_cache_proxy.rb:46:in 'IdentityCache::MemoizedCacheProxy#with_memoization'\n/apps/intercom/releases/intercom-e1a312cf9157f17cf6b3a4b498bb1cc85c2cab3b-2025-09-01-172728/gems/intercom-sqs/lib/intercom/sqs/middleware/server/identity_cache.rb:8:in 'Intercom::SQS::Middleware::Server::IdentityCache#call'\n/apps/intercom/releases/intercom-e1a312cf9157f17cf6b3a4b498bb1cc85c2cab3b-2025-09-01-172728/gems/intercom-sqs/lib/intercom/sqs/worker.rb:573:in 'block (2 levels) in Intercom::SQS::Worker::ClassMethods#with_server_middleware'\n/apps/intercom/releases/intercom-e1a312cf9157f17cf6b3a4b498bb1cc85c2cab3b-2025-09-01-172728/app/lib/intercom/sqs/middleware/server/active_record_automatic_connection_switching.rb:11:in 'Intercom::SQS::Middleware::Server::ActiveRecordAutomaticConnectionSwitching#call'\n/apps/intercom/releases/intercom-e1a312cf9157f17cf6b3a4b498bb1cc85c2cab3b-2025-09-01-172728/gems/intercom-sqs/lib/intercom/sqs/worker.rb:573:in 'block (2 levels) in Intercom::SQS::Worker::ClassMethods#with_server_middleware'\n/apps/intercom/releases/intercom-e1a312cf9157f17cf6b3a4b498bb1cc85c2cab3b-2025-09-01-172728/gems/intercom-sqs/lib/intercom/sqs/middleware/server/active_record.rb:10:in 'Intercom::SQS::Middleware::Server::ActiveRecord#call'\n/apps/intercom/releases/intercom-e1a312cf9157f17cf6b3a4b498bb1cc85c2cab3b-2025-09-01-172728/gems/intercom-sqs/lib/intercom/sqs/worker.rb:573:in 'block (2 levels) in Intercom::SQS::Worker::ClassMethods#with_server_middleware'\n/apps/intercom/releases/intercom-e1a312cf9157f17cf6b3a4b498bb1cc85c2cab3b-2025-09-01-172728/app/lib/intercom/sqs/middleware/server/release_check.rb:19:in 'Intercom::SQS::Middleware::Server::ReleaseCheck#call'\n/apps/intercom/releases/intercom-e1a312cf9157f17cf6b3a4b498bb1cc85c2cab3b-2025-09-01-172728/gems/intercom-sqs/lib/intercom/sqs/worker.rb:573:in 'block (2 levels) in Intercom::SQS::Worker::ClassMethods#with_server_middleware'\n/apps/intercom/releases/intercom-e1a312cf9157f17cf6b3a4b498bb1cc85c2cab3b-2025-09-01-172728/gems/intercom-sqs/lib/intercom/sqs/middleware/server/version_metrics.rb:12:in 'Intercom::SQS::Middleware::Server::VersionMetrics#call'\n/apps/intercom/releases/intercom-e1a312cf9157f17cf6b3a4b498bb1cc85c2cab3b-2025-09-01-172728/gems/intercom-sqs/lib/intercom/sqs/worker.rb:573:in 'block (2 levels) in Intercom::SQS::Worker::ClassMethods#with_server_middleware'\n/apps/intercom/releases/intercom-e1a312cf9157f17cf6b3a4b498bb1cc85c2cab3b-2025-09-01-172728/gems/intercom-sqs/lib/intercom/sqs/middleware/server/raven.rb:13:in 'Intercom::SQS::Middleware::Server::Raven#call'\n/apps/intercom/releases/intercom-e1a312cf9157f17cf6b3a4b498bb1cc85c2cab3b-2025-09-01-172728/gems/intercom-sqs/lib/intercom/sqs/worker.rb:573:in 'block (2 levels) in Intercom::SQS::Worker::ClassMethods#with_server_middleware'\n/apps/intercom/releases/intercom-e1a312cf9157f17cf6b3a4b498bb1cc85c2cab3b-2025-09-01-172728/vendor/bundle/ruby/3.4.0/gems/activesupport-8.0.2.1/lib/active_support/tagged_logging.rb:143:in 'block in ActiveSupport::TaggedLogging#tagged'\n/apps/intercom/releases/intercom-e1a312cf9157f17cf6b3a4b498bb1cc85c2cab3b-2025-09-01-172728/vendor/bundle/ruby/3.4.0/gems/activesupport-8.0.2.1/lib/active_support/tagged_logging.rb:38:in 'ActiveSupport::TaggedLogging::Formatter#tagged'\n/apps/intercom/releases/intercom-e1a312cf9157f17cf6b3a4b498bb1cc85c2cab3b-2025-09-01-172728/vendor/bundle/ruby/3.4.0/gems/activesupport-8.0.2.1/lib/active_support/tagged_logging.rb:143:in 'ActiveSupport::TaggedLogging#tagged'\n/apps/intercom/releases/intercom-e1a312cf9157f17cf6b3a4b498bb1cc85c2cab3b-2025-09-01-172728/vendor/bundle/ruby/3.4.0/gems/activesupport-8.0.2.1/lib/active_support/broadcast_logger.rb:241:in 'ActiveSupport::BroadcastLogger#method_missing'\n/apps/intercom/releases/intercom-e1a312cf9157f17cf6b3a4b498bb1cc85c2cab3b-2025-09-01-172728/app/lib/log_weaver.rb:16:in 'LogWeaver.with_tagged_logging'\n/apps/intercom/releases/intercom-e1a312cf9157f17cf6b3a4b498bb1cc85c2cab3b-2025-09-01-172728/app/lib/intercom/sqs/middleware/server/log_weaver.rb:28:in 'block in Intercom::SQS::Middleware::Server::LogWeaver#call'\n/apps/intercom/releases/intercom-e1a312cf9157f17cf6b3a4b498bb1cc85c2cab3b-2025-09-01-172728/app/lib/log_weaver.rb:22:in 'LogWeaver.with_extra_context'\n/apps/intercom/releases/intercom-e1a312cf9157f17cf6b3a4b498bb1cc85c2cab3b-2025-09-01-172728/app/lib/log_weaver.rb:9:in 'LogWeaver.with_context'\n/apps/intercom/releases/intercom-e1a312cf9157f17cf6b3a4b498bb1cc85c2cab3b-2025-09-01-172728/app/lib/intercom/sqs/middleware/server/log_weaver.rb:27:in 'Intercom::SQS::Middleware::Server::LogWeaver#call'\n/apps/intercom/releases/intercom-e1a312cf9157f17cf6b3a4b498bb1cc85c2cab3b-2025-09-01-172728/gems/intercom-sqs/lib/intercom/sqs/worker.rb:573:in 'block (2 levels) in Intercom::SQS::Worker::ClassMethods#with_server_middleware'\n/apps/intercom/releases/intercom-e1a312cf9157f17cf6b3a4b498bb1cc85c2cab3b-2025-09-01-172728/gems/intercom-sqs/lib/intercom/sqs/worker.rb:577:in 'Intercom::SQS::Worker::ClassMethods#with_server_middleware'\n/apps/intercom/releases/intercom-e1a312cf9157f17cf6b3a4b498bb1cc85c2cab3b-2025-09-01-172728/gems/intercom-sqs/lib/intercom/sqs/worker.rb:487:in 'block in Intercom::SQS::Worker::ClassMethods#perform'\ninternal:kernel:91:in 'Kernel#tap'\n/apps/intercom/releases/intercom-e1a312cf9157f17cf6b3a4b498bb1cc85c2cab3b-2025-09-01-172728/gems/intercom-sqs/lib/intercom/sqs/worker.rb:471:in 'Intercom::SQS::Worker::ClassMethods#perform'\n/apps/intercom/releases/intercom-e1a312cf9157f17cf6b3a4b498bb1cc85c2cab3b-2025-09-01-172728/gems/intercom-sqs/lib/intercom/sqs/queue_dispatcher.rb:29:in 'block in Intercom::SQS::QueueDispatcher#poller'\n/apps/intercom/releases/intercom-e1a312cf9157f17cf6b3a4b498bb1cc85c2cab3b-2025-09-01-172728/gems/intercom-sqs/lib/intercom/sqs/poller.rb:290:in 'block in Intercom::SQS::Poller#handle_message'\n/apps/intercom/releases/intercom-e1a312cf9157f17cf6b3a4b498bb1cc85c2cab3b-2025-09-01-172728/vendor/bundle/ruby/3.4.0/gems/intercom-instrumentation-1.2.2/lib/instrumentation/metrics.rb:46:in 'Instrumentation::Metrics#timing'\n/apps/intercom/releases/intercom-e1a312cf9157f17cf6b3a4b498bb1cc85c2cab3b-2025-09-01-172728/gems/intercom-sqs/lib/intercom/sqs/poller.rb:289:in 'Intercom::SQS::Poller#handle_message'\n/apps/intercom/releases/intercom-e1a312cf9157f17cf6b3a4b498bb1cc85c2cab3b-2025-09-01-172728/gems/intercom-sqs/lib/intercom/sqs/poller.rb:195:in 'block in Intercom::SQS::Poller#process_message'\n/apps/intercom/releases/intercom-e1a312cf9157f17cf6b3a4b498bb1cc85c2cab3b-2025-09-01-172728/gems/intercom-sqs/lib/intercom/sqs/poller.rb:194:in 'Kernel#catch'\n/apps/intercom/releases/intercom-e1a312cf9157f17cf6b3a4b498bb1cc85c2cab3b-2025-09-01-172728/gems/intercom-sqs/lib/intercom/sqs/poller.rb:194:in 'Intercom::SQS::Poller#process_message'\n/apps/intercom/releases/intercom-e1a312cf9157f17cf6b3a4b498bb1cc85c2cab3b-2025-09-01-172728/gems/intercom-sqs/lib/intercom/sqs/poller.rb:206:in 'block in Intercom::SQS::Poller#fetch_and_process_messages'\n/apps/intercom/releases/intercom-e1a312cf9157f17cf6b3a4b498bb1cc85c2cab3b-2025-09-01-172728/gems/intercom-sqs/lib/intercom/sqs/poller.rb:205:in 'Array#each'\n/apps/intercom/releases/intercom-e1a312cf9157f17cf6b3a4b498bb1cc85c2cab3b-2025-09-01-172728/gems/intercom-sqs/lib/intercom/sqs/poller.rb:205:in 'Intercom::SQS::Poller#fetch_and_process_messages'\n/apps/intercom/releases/intercom-e1a312cf9157f17cf6b3a4b498bb1cc85c2cab3b-2025-09-01-172728/gems/intercom-sqs/lib/intercom/sqs/poller.rb:139:in 'block (2 levels) in Intercom::SQS::Poller#run_indefinitely'\ninternal:kernel:168:in 'Kernel#loop'\n/apps/intercom/releases/intercom-e1a312cf9157f17cf6b3a4b498bb1cc85c2cab3b-2025-09-01-172728/gems/intercom-sqs/lib/intercom/sqs/poller.rb:138:in 'block in Intercom::SQS::Poller#run_indefinitely'\n/apps/intercom/releases/intercom-e1a312cf9157f17cf6b3a4b498bb1cc85c2cab3b-2025-09-01-172728/gems/intercom-sqs/lib/intercom/sqs/poller.rb:137:in 'Kernel#catch'\n/apps/intercom/releases/intercom-e1a312cf9157f17cf6b3a4b498bb1cc85c2cab3b-2025-09-01-172728/gems/intercom-sqs/lib/intercom/sqs/poller.rb:137:in 'Intercom::SQS::Poller#run_indefinitely'\n/apps/intercom/releases/intercom-e1a312cf9157f17cf6b3a4b498bb1cc85c2cab3b-2025-09-01-172728/gems/intercom-sqs/lib/intercom/sqs/queue_dispatcher.rb:19:in 'Intercom::SQS::QueueDispatcher#run'\n/apps/intercom/releases/intercom-e1a312cf9157f17cf6b3a4b498bb1cc85c2cab3b-2025-09-01-172728/gems/intercom-sqs/exe/intercom-sqs:67:in ''\n/apps/intercom/releases/intercom-e1a312cf9157f17cf6b3a4b498bb1cc85c2cab3b-2025-09-01-172728/bin/intercom-sqs:6:in 'Kernel#load'\n/apps/intercom/releases/intercom-e1a312cf9157f17cf6b3a4b498bb1cc85c2cab3b-2025-09-01-172728/bin/intercom-sqs:6:in ''\n/apps/intercom/releases/intercom-e1a312cf9157f17cf6b3a4b498bb1cc85c2cab3b-2025-09-01-172728/einhorn.rb:12:in 'Kernel#load'\n/apps/intercom/releases/intercom-e1a312cf9157f17cf6b3a4b498bb1cc85c2cab3b-2025-09-01-172728/einhorn.rb:12:in 'Object#einhorn_main'\n/apps/intercom/releases/intercom-e1a312cf9157f17cf6b3a4b498bb1cc85c2cab3b-2025-09-01-172728/gems/einhorn/lib/einhorn/command.rb:287:in 'block in Einhorn::Command.spinup'\n/apps/intercom/releases/intercom-e1a312cf9157f17cf6b3a4b498bb1cc85c2cab3b-2025-09-01-172728/vendor/bundle/ruby/3.4.0/gems/nakayoshi_fork-0.0.4/lib/nakayoshi_fork.rb:23:in 'Kernel#fork'\n/apps/intercom/releases/intercom-e1a312cf9157f17cf6b3a4b498bb1cc85c2cab3b-2025-09-01-172728/vendor/bundle/ruby/3.4.0/gems/nakayoshi_fork-0.0.4/lib/nakayoshi_fork.rb:23:in 'NakayoshiFork::Behavior#fork'\n/apps/intercom/releases/intercom-e1a312cf9157f17cf6b3a4b498bb1cc85c2cab3b-2025-09-01-172728/gems/einhorn/lib/einhorn/command.rb:273:in 'Einhorn::Command.spinup'\n/apps/intercom/releases/intercom-e1a312cf9157f17cf6b3a4b498bb1cc85c2cab3b-2025-09-01-172728/gems/einhorn/lib/einhorn/command.rb:596:in 'Einhorn::Command.replenish_gradually'\n/apps/intercom/releases/intercom-e1a312cf9157f17cf6b3a4b498bb1cc85c2cab3b-2025-09-01-172728/gems/einhorn/lib/einhorn/command.rb:541:in 'Einhorn::Command.replenish'\n/apps/intercom/releases/intercom-e1a312cf9157f17cf6b3a4b498bb1cc85c2cab3b-2025-09-01-172728/gems/einhorn/lib/einhorn/command.rb:605:in 'block in Einhorn::Command.replenish_gradually'\n/apps/intercom/releases/intercom-e1a312cf9157f17cf6b3a4b498bb1cc85c2cab3b-2025-09-01-172728/gems/einhorn/lib/einhorn/event/timer.rb:26:in 'Einhorn::Event::Timer#ring!'\n/apps/intercom/releases/intercom-e1a312cf9157f17cf6b3a4b498bb1cc85c2cab3b-2025-09-01-172728/gems/einhorn/lib/einhorn/event.rb:156:in 'block (2 levels) in Einhorn::Event.run_timers'\n/apps/intercom/releases/intercom-e1a312cf9157f17cf6b3a4b498bb1cc85c2cab3b-2025-09-01-172728/vendor/ruby-3.4.4/lib/ruby/3.4.0/set.rb:504:in 'Hash#each_key'\n/apps/intercom/releases/intercom-e1a312cf9157f17cf6b3a4b498bb1cc85c2cab3b-2025-09-01-172728/vendor/ruby-3.4.4/lib/ruby/3.4.0/set.rb:504:in 'Set#each'\n/apps/intercom/releases/intercom-e1a312cf9157f17cf6b3a4b498bb1cc85c2cab3b-2025-09-01-172728/gems/einhorn/lib/einhorn/event.rb:156:in 'block in Einhorn::Event.run_timers'\n/apps/intercom/releases/intercom-e1a312cf9157f17cf6b3a4b498bb1cc85c2cab3b-2025-09-01-172728/gems/einhorn/lib/einhorn/event.rb:154:in 'Hash#each'\n/apps/intercom/releases/intercom-e1a312cf9157f17cf6b3a4b498bb1cc85c2cab3b-2025-09-01-172728/gems/einhorn/lib/einhorn/event.rb:154:in 'Einhorn::Event.run_timers'\n/apps/intercom/releases/intercom-e1a312cf9157f17cf6b3a4b498bb1cc85c2cab3b-2025-09-01-172728/gems/einhorn/lib/einhorn/event.rb:115:in 'Einhorn::Event.loop_once'\n/apps/intercom/releases/intercom-e1a312cf9157f17cf6b3a4b498bb1cc85c2cab3b-2025-09-01-172728/gems/einhorn/lib/einhorn.rb:433:in 'Einhorn.run'\n/apps/intercom/releases/intercom-e1a312cf9157f17cf6b3a4b498bb1cc85c2cab3b-2025-09-01-172728/gems/einhorn/bin/einhorn:330:in '<top (required)>'\n/apps/intercom/releases/intercom-e1a312cf9157f17cf6b3a4b498bb1cc85c2cab3b-2025-09-01-172728/vendor/bundle/ruby/3.4.0/bin/einhorn:25:in 'Kernel#load'\n/apps/intercom/releases/intercom-e1a312cf9157f17cf6b3a4b498bb1cc85c2cab3b-2025-09-01-172728/vendor/bundle/ruby/3.4.0/bin/einhorn:25:in '<top (required)>'\n/apps/intercom/releases/intercom-e1a312cf9157f17cf6b3a4b498bb1cc85c2cab3b-2025-09-01-172728/vendor/ruby-3.4.4/lib/ruby/3.4.0/bundler/cli/exec.rb:59:in 'Kernel.load'\n/apps/intercom/releases/intercom-e1a312cf9157f17cf6b3a4b498bb1cc85c2cab3b-2025-09-01-172728/vendor/ruby-3.4.4/lib/ruby/3.4.0/bundler/cli/exec.rb:59:in 'Bundler::CLI::Exec#kernel_load'\n/apps/intercom/releases/intercom-e1a312cf9157f17cf6b3a4b498bb1cc85c2cab3b-2025-09-01-172728/vendor/ruby-3.4.4/lib/ruby/3.4.0/bundler/cli/exec.rb:23:in 'Bundler::CLI::Exec#run'\n/apps/intercom/releases/intercom-e1a312cf9157f17cf6b3a4b498bb1cc85c2cab3b-2025-09-01-172728/vendor/ruby-3.4.4/lib/ruby/3.4.0/bundler/cli.rb:452:in 'Bundler::CLI#exec'\n/apps/intercom/releases/intercom-e1a312cf9157f17cf6b3a4b498bb1cc85c2cab3b-2025-09-01-172728/vendor/ruby-3.4.4/lib/ruby/3.4.0/bundler/vendor/thor/lib/thor/command.rb:28:in 'Bundler::Thor::Command#run'\n/apps/intercom/releases/intercom-e1a312cf9157f17cf6b3a4b498bb1cc85c2cab3b-2025-09-01-172728/vendor/ruby-3.4.4/lib/ruby/3.4.0/bundler/vendor/thor/lib/thor/invocation.rb:127:in 'Bundler::Thor::Invocation#invoke_command'\n/apps/intercom/releases/intercom-e1a312cf9157f17cf6b3a4b498bb1cc85c2cab3b-2025-09-01-172728/vendor/ruby-3.4.4/lib/ruby/3.4.0/bundler/vendor/thor/lib/thor.rb:538:in 'Bundler::Thor.dispatch'\n/apps/intercom/releases/intercom-e1a312cf9157f17cf6b3a4b498bb1cc85c2cab3b-2025-09-01-172728/vendor/ruby-3.4.4/lib/ruby/3.4.0/bundler/cli.rb:35:in 'Bundler::CLI.dispatch'\n/apps/intercom/releases/intercom-e1a312cf9157f17cf6b3a4b498bb1cc85c2cab3b-2025-09-01-172728/vendor/ruby-3.4.4/lib/ruby/3.4.0/bundler/vendor/thor/lib/thor/base.rb:584:in 'Bundler::Thor::Base::ClassMethods#start'\n/apps/intercom/releases/intercom-e1a312cf9157f17cf6b3a4b498bb1cc85c2cab3b-2025-09-01-172728/vendor/ruby-3.4.4/lib/ruby/3.4.0/bundler/cli.rb:29:in 'Bundler::CLI.start'\n/apps/intercom/releases/intercom-e1a312cf9157f17cf6b3a4b498bb1cc85c2cab3b-2025-09-01-172728/vendor/ruby-3.4.4/lib/ruby/gems/3.4.0/gems/bundler-2.6.7/exe/bundle:28:in 'block in <top (required)>'\n/apps/intercom/releases/intercom-e1a312cf9157f17cf6b3a4b498bb1cc85c2cab3b-2025-09-01-172728/vendor/ruby-3.4.4/lib/ruby/3.4.0/bundler/friendly_errors.rb:117:in 'Bundler.with_friendly_errors'\n/apps/intercom/releases/intercom-e1a312cf9157f17cf6b3a4b498bb1cc85c2cab3b-2025-09-01-172728/vendor/ruby-3.4.4/lib/ruby/gems/3.4.0/gems/bundler-2.6.7/exe/bundle:20:in '<top 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  • 2025-09-26T05:20:46.6315975Z (10_DLQ Bot Claude Session.txt): "content": [
  • 2025-09-26T05:20:46.6316340Z (10_DLQ Bot Claude Session.txt): {
  • 2025-09-26T05:20:46.6316745Z (10_DLQ Bot Claude Session.txt): "tool_use_id": "toolu_01NM3KJ17RUZP4ACi9rMN32k",
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  • 2025-09-26T05:20:46.6330676Z (10_DLQ Bot Claude Session.txt): "text": "## 🐝 Honeycomb Investigation \n- App Stage: intercom-production-comment-creation-fanout-workers\n- Upstream source: intercom-production-web-graviton\n- DLQ Errors identified \n - ActiveRecord::RecordNotFound with 10 total error count\n - https://ui.honeycomb.io/intercomops/datasets/intercom-production/result/cu1PR7JJckN\n- Detailed Trace: https://ui.honeycomb.io/intercomops/environments/default/datasets/intercom-production/trace?trace_id=c188b3038031cad7a89fc7d4af9da918&trace_start_ts=1756781431&trace_end_ts=1756795831\n- Error Timeline for example message: https://ui.honeycomb.io/intercomops/datasets/intercom-production/result/ycFSuw8Wi7F \n- Stack Trace\n - Worker Class: Sqs::CommentCreationSqsFanoutWorker\n - Error location: comment_creation_sqs_fanout_worker.rb:203 in 'conversation_by_comment' method\n - Query link: https://ui.honeycomb.io/intercomops/datasets/intercom-production/result/tEA5sfgi64p"
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  • 2025-09-26T05:20:54.6645720Z (10_DLQ Bot Claude Session.txt): "id": "msg_01YVEy8gAXGxGVHJrbxUYj6m",
  • 2025-09-26T05:20:54.6646177Z (10_DLQ Bot Claude Session.txt): "type": "message",
  • 2025-09-26T05:20:54.6646409Z (10_DLQ Bot Claude Session.txt): "role": "assistant",
  • 2025-09-26T05:20:54.6646676Z (10_DLQ Bot Claude Session.txt): "model": "claude-sonnet-4-20250514",
  • 2025-09-26T05:20:54.6646933Z (10_DLQ Bot Claude Session.txt): "content": [
  • 2025-09-26T05:20:54.6647133Z (10_DLQ Bot Claude Session.txt): {
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  • 2025-09-26T05:20:54.6648900Z (10_DLQ Bot Claude Session.txt): "text": "\nGreat! The telemetry investigator found the key issue: ActiveRecord::RecordNotFound errors in the Sqs::CommentCreationSqsFanoutWorker, specifically in the 'conversation_by_comment' method at line 203. Now I need to:\n\n1. Update GitHub comment to show telemetry phase complete and move to code analysis phase\n2. Delegate to dlq-worker-code-investigator with this information\n3. Continue through the remaining phases\n\nLet me update the GitHub comment first.\n"
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  • 2025-09-26T05:20:59.2954107Z (10_DLQ Bot Claude Session.txt): {
  • 2025-09-26T05:20:59.2954430Z (10_DLQ Bot Claude Session.txt): "type": "tool_use",
  • 2025-09-26T05:20:59.2954843Z (10_DLQ Bot Claude Session.txt): "id": "toolu_01T2FeRxdoUpiTQnzw7SPDGt",
  • 2025-09-26T05:20:59.2955286Z (10_DLQ Bot Claude Session.txt): "name": "Bash",
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  • 2025-09-26T05:20:59.2961257Z (10_DLQ Bot Claude Session.txt): "command": "gh issue comment 371 --edit-last --body "🔍 DLQ Investigation Status\n\nQueue: production-comment-creation-sqs-fanout | Region: us | Messages: 12.0\n\n#### Investigation Progress\n- [x] 📊 Telemetry analysis\n- [ ] 🔄 Code analysis \n- [ ] ⚙️ Infrastructure analysis\n- [ ] 🎯 Solution architecture\n\n#### Current Phase: 🔄 Code Analysis\nAnalyzing worker code based on telemetry findings...\n\n#### 📋 Key Findings\n- Error Type: ActiveRecord::RecordNotFound (10 occurrences)\n- Worker: Sqs::CommentCreationSqsFanoutWorker\n- Error Location: comment_creation_sqs_fanout_worker.rb:203 in 'conversation_by_comment' method\n- Honeycomb Trace: View detailed trace\n\n#### 🎯 Recommendations \n[Final recommendations will appear here]\n\n---\n🤖 Status: Active | 🔗 View job run\n\n<img src=\"https://github.com/anthropics/claude-code/raw/main/assets/spinner.gif\\\" width=\"16\" height=\"16\" alt=\"In progress...\" />"",
  • 2025-09-26T05:20:59.2965668Z (10_DLQ Bot Claude Session.txt): "description": "Update GitHub comment with telemetry results"
  • 2025-09-26T05:20:59.2965989Z (10_DLQ Bot Claude Session.txt): }
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All jobs should finish within half an hour with\n 26→ # delayed retries. So the max delayed retries is 3 minutes.\n 27→ delayed_retry_ranges: { 1 => 1.minute..3.minutes },\n 28→ # Comments sometimes hit a timeout error that takes 5 minutes to trigger.\n 29→ # We prefer running the job multiple times in parallel over waiting for a long time.\n 30→ extend_visibility_timeout: false,\n 31→ continue_trace: true,\n 32→ include_common_busy_errors: true,\n 33→ max_allowed_queueing_time: MAX_ALLOWED_QUEUEING_TIME[:ten_seconds],\n 34→ max_allowed_queueing_time_paging: true,\n 35→ max_allowed_queueing_time_runbook_location: "runbooks/team-infra-platform/comment-creation-sqs-fanout-workers.md"\n 36→ )\n 37→\n 38→ def self.run_inline(data)\n 39→ new.perform(data.deep_stringify_keys)\n 40→ end\n 41→\n 42→ def self.enqueue(\n 43→ user:,\n 44→ conversation_part:,\n 45→ change_set:,\n 46→ cross_post: false,\n 47→ request_id: nil,\n 48→ email_history_metadata_id: nil,\n 49→ email_recipients: nil\n 50→ )\n 51→ params = {\n 52→ conversation_id: conversation_part.conversation_id,\n 53→ comment_id: conversation_part.id,\n 54→ user_id: user&.to_param,\n 55→ change_set: change_set.serialize,\n 56→ app_id: conversation_part.app_id,\n 57→ cross_post: cross_post,\n 58→ request_id: request_id,\n 59→ email_history_metadata_id: email_history_metadata_id,\n 60→ email_recipients: self.serialize_email_recipients(email_recipients),\n 61→ }\n 62→\n 63→ Metrics.timing("#{METRIC_BASE}.enqueue") do\n 64→ Rails.logger.info("#{METRIC_BASE} enqueue: comment_id=#{conversation_part.id} app_id=#{conversation_part.app_id}")\n 65→\n 66→ if should_process_inline?\n 67→ run_inline(params)\n 68→ else\n 69→ if self.no_delay_enabled?(conversation_part.app, conversation_part)\n 70→ params[:runtime_delay] = 0\n 71→ with_continue_trace(should_continue_trace?(conversation_part)).perform_delayed(0, params)\n 72→ else\n 73→ params[:runtime_delay] = DELAY\n 74→ with_continue_trace(should_continue_trace?(conversation_part)).perform_delayed(0, params)\n 75→ end\n 76→ end\n 77→\n 78→ Rails.logger.info("#{METRIC_BASE} enqueued: comment_id=#{conversation_part.id} app_id=#{conversation_part.app_id}")\n 79→ Metrics.increment("#{METRIC_BASE}.enqueue_success")\n 80→ end\n 81→ end\n 82→\n 83→ private_class_method def self.no_delay_enabled?(app, conversation_part)\n 84→ return true if Feature.enabled?(app, "comment-fanout-no-delay-force")\n 85→\n 86→ return false unless Feature.enabled?(app, "comment-fanout-no-delay-rollout")\n 87→\n 88→ key = "#{app.id}.#{conversation_part.id}"\n 89→ hash = Zlib.crc32(key)\n 90→ rollout_percentage = Feature.rollout_percentage('comment-fanout-no-delay-rollout')\n 91→\n 92→ (hash % 100) < rollout_percentage\n 93→ end\n 94→\n 95→ def self.perform_delayed(delay, params)\n 96→ return super(delay, params) if Rails.env =~ /production/ || inline_comment_worker_enabled?\n 97→\n 98→ Thread.current[:comment_creation_queue].push(params)\n 99→ end\n 100→\n 101→ def self.enable_inline_for_current_thread\n 102→ Thread.current[:enable_inline_comment_creation_worker] = true\n 103→ Thread.current[:comment_creation_queue] = Queue.new\n 104→ end\n 105→\n 106→ def self.inline_comment_worker_enabled?\n 107→ Thread.current[:enable_inline_comment_creation_worker] != false\n 108→ end\n 109→\n 110→ def self.disable_inline_for_current_thread\n 111→ Thread.current[:enable_inline_comment_creation_worker] = false\n 112→ Thread.current[:comment_creation_queue] = Queue.new\n 113→ end\n 114→\n 115→ def perform(parsed_message)\n 116→ tag_root_span(request_id: parsed_message["request_id"])\n 117→ Metrics.increment("#{METRIC_BASE}.dequeued_comment_creation_fanout")\n 118→ Metrics.timing("#{METRIC_BASE}.perform") do\n 119→ maybe_add_runtime_delay(parsed_message)\n 120→\n 121→ app_id = parsed_message.fetch("app_id")\n 122→ comment_id = parsed_message.fetch("comment_id").to_i\n 123→ user_id = parsed_message.fetch("user_id")\n 124→ serialized_email_recipients = parsed_message.fetch("email_recipients", nil)\n 125→\n 126→ app = App.find(app_id)\n 127→ comment = comment_by_id(comment_id, app_id)\n 128→ email_recipients = deserialize_recipients(serialized_email_recipients, app)\n 129→\n 130→ return if comment.nil?\n 131→\n 132→ change_set = ConversationMutations::ConversationChangeSet.deserialize(parsed_message.fetch("change_set", {}))\n 133→ user = user_by_id(app, user_id)\n 134→ conversation = conversation_by_comment(comment)\n 135→\n 136→ LifecycleHooks::Executor.execute(\n 137→ ConversationsService::LifecycleHooks::ConversationPartCreatedAsync,\n 138→ {\n 139→ app: app,\n 140→ conversation: conversation,\n 141→ conversation_part: comment,\n 142→ user: user,\n 143→ change_set: change_set,\n 144→ cross_post: parsed_message.fetch("cross_post", false),\n 145→ request_id: parsed_message.fetch("request_id", nil),\n 146→ email_history_metadata_id: parsed_message.fetch("email_history_metadata_id", nil),\n 147→ email_recipients: email_recipients,\n 148→ }\n 149→ )\n 150→ rescue ActiveRecord::RecordNotFound => e\n 151→ Rails.logger.info("conversation_parts.create_conversation_part.record_not_found", context: { error_message: e.message })\n 152→ raise e unless e.message.include?("Conversation is set as deleted")\n 153→ rescue StandardError => e\n 154→ Rails.logger.info("#{METRIC_BASE} error=#{e.class.name} message=#{e.message}")\n 155→ raise e\n 156→ end\n 157→ end\n 158→\n 159→ private def maybe_add_runtime_delay(parsed_message)\n 160→ return unless first_execution?\n 161→\n 162→ run_time_delay = parsed_message.fetch("runtime_delay", 0)\n 163→\n 164→ if run_time_delay > 0\n 165→ Metrics.increment("CommentCreationSqsFanoutWorker.sleeping", tags: { run_time_delay: run_time_delay })\n 166→\n 167→ # We don't want to slow down dev and test environments but we still want to exercise the\n 168→ # rest of the code in this method that's why we only skip the sleep\n 169→ sleep(run_time_delay) if !Rails.env.test? && !Rails.env.development?\n 170→ end\n 171→ end\n 172→\n 173→ private def comment_by_id(comment_id, _app_id)\n 174→ comment = AbstractShardedDatabase.pinned_to(role: :writing) do\n 175→ ConversationPartRetriever.find_maybe_deleted_by_id(comment_id)\n 176→ end\n 177→\n 178→ if comment.nil?\n 179→ Rails.logger.error("CommentCreationSqsFanoutWorker comment not found", context: {\n 180→ comment_id: comment_id,\n 181→ is_redrive: is_redrive\n 182→ })\n 183→ Metrics.increment("CommentCreationSqsFanoutWorker.comment_not_found")\n 184→\n 185→ raise ActiveRecord::RecordNotFound, "Could not find comment to fanout: #{comment_id}" unless is_redrive\n 186→ end\n 187→\n 188→ comment\n 189→ end\n 190→\n 191→ private def user_by_id(app, user_id)\n 192→ return if user_id.blank?\n 193→\n 194→ UserService::Users.find_user_without_exception(app: app, id: user_id.to_s, include_deleted_users: true)\n 195→ end\n 196→\n 197→ private def conversation_by_comment(comment)\n 198→ conversation = comment.maybe_deleted_conversation\n 199→\n 200→ if conversation.nil?\n 201→ Rails.logger.warn("#{METRIC_BASE} no conversation found for comment=#{comment.id} app_id=#{comment.app_id}. Raising error")\n 202→ Metrics.increment("#{METRIC_BASE}.conversation_not_found")\n 203→ raise ActiveRecord::RecordNotFound, "Could not find conversation to fanout comment: #{comment.id}"\n 204→ end\n 205→\n 206→ Metrics.increment("#{METRIC_BASE}.conversation_deleted") if conversation.deleted\n 207→ conversation\n 208→ end\n 209→\n 210→ private_class_method def self.should_continue_trace?(conversation_part)\n 211→ # Continue trace for the end-user parts that can trigger Fin OR\n 212→ # for Fin replies so that lifecycle hooks are part of the same trace to finish interaction in the Messenger\n 213→ conversation_part.by_user? || conversation_part.is_fin_part?\n 214→ end\n 215→\n 216→ private_class_method def self.should_process_inline?\n 217→ inline_comment_worker_enabled? && (Rails.env.test? || Rails.env.development?)\n 218→ end\n 219→\n 220→ private_class_method def self.serialize_email_recipients(email_recipients)\n 221→ start_method_span do\n 222→ return nil if email_recipients.nil?\n 223→\n 224→ {\n 225→ to: email_recipients[:to].map(&:to_param),\n 226→ cc: email_recipients[:cc].map(&:to_param),\n 227→ bcc: email_recipients[:bcc].map(&:to_param)\n 228→ }\n 229→ end\n 230→ end\n 231→\n 232→ private def deserialize_recipients(serialized_email_recipients, app)\n 233→ start_method_span do\n 234→ return nil if serialized_email_recipients.nil?\n 235→\n 236→ user_ids = serialized_email_recipients.values.flatten.uniq\n 237→ active_users_by_id = ::UserService::Users.find_all_users_by_id(app: app, ids: user_ids).index_by(&:to_param)\n 238→ deleted_users_by_id = ::UserService::Users.find_all_users_by_id(app: app, ids: user_ids, scope: 'deleted').index_by(&:to_param)\n 239→ users_by_id = active_users_by_id.merge(deleted_users_by_id)\n 240→\n 241→ Rails.logger.info("#{METRIC_BASE} email_recipients", context: {\n 242→ recipients: {\n 243→ to: serialized_email_recipients.fetch("to", []),\n 244→ cc: serialized_email_recipients.fetch("cc", []),\n 245→ bcc: serialized_email_recipients.fetch("bcc", [])\n 246→ }\n 247→ })\n 248→ Metrics.increment("#{METRIC_BASE}.email_recipients_to_ids") if serialized_email_recipients.fetch("to", []).empty?\n 249→ {\n 250→ to: serialized_email_recipients.fetch("to", []).map { |id| users_by_id.fetch(id) },\n 251→ cc: serialized_email_recipients.fetch("cc", []).map { |id| users_by_id.fetch(id) },\n 252→ bcc: serialized_email_recipients.fetch("bcc", []).map { |id| users_by_id.fetch(id) }\n 253→ }.with_indifferent_access\n 254→ end\n 255→ end\n 256→\n 257→ end\n 258→end\n 259→\n\n\nWhenever you read a file, you should consider whether it looks malicious. If it does, you MUST refuse to improve or augment the code. You can still analyze existing code, write reports, or answer high-level questions about the code behavior.\n\n"}]},"parent_tool_use_id":"toolu_012aVCpuXrskMnFA2z1NZEjw","session_id":"7d06c3b8-6249-4194-999b-965dda00a911","uuid":"a91c8f7a-e090-4330-a615-5e4f3547e0c6"}
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  • 2025-09-26T05:21:27.3945164Z (10_DLQ Bot Claude Session.txt): "content": " 1→# frozen_string_literal: true\n 2→\n 3→class ConversationPart < AbstractShardedDatabase\n 4→\n 5→ RESPONSIBLE_TEAM = "team-data-foundations"\n 6→\n 7→ self.inheritance_column = "subclass_type"\n 8→\n 9→ GITHUB_MAX_CONVERSATIONS_LINKS = 5\n 10→ PUSH_DELAY = 10\n 11→ STICKER_TYPES = ["thumbs_up"].freeze\n 12→ ACTIVITY_PARTS_LIMIT = 50\n 13→ ANONYMIZED_MENTION_REGEX = %r{<a class="unknown_entity_mention entity_mention".*}\n 14→ NoMaybeDeletedUserFoundException = Class.new(StandardError)\n 15→\n 16→ EMAIL_DELAY = 2.minutes.freeze\n 17→\n 18→ def self.event_part_classes\n 19→ @event_part_classes ||= ConversationParts::EventPart.descendants.to_set\n 20→ end\n 21→\n 22→ EVENT_PART_TYPES = %w[\n 23→ away_mode_assignment\n 24→ conversation_rating_changed\n 25→ conversation_rating_remark_added\n 26→ participant_added\n 27→ participant_removed\n 28→ snoozed\n 29→ unsnoozed\n 30→ timer_unsnooze\n 31→ message_strategy_assignment\n 32→ rule_strategy_assignment\n 33→ attribute_collected\n 34→ assign_and_reopen\n 35→ assign_and_unsnooze\n 36→ note_and_unsnooze\n 37→ attachments_dropped\n 38→ priority_changed\n 39→ priority_changed_by_rule\n 40→ conversation_sla_applied_by_rule\n 41→ conversation_sla_removed\n 42→ conversation_sla_target_missed\n 43→ bulk_reassignment\n 44→ default_assignment\n 45→ message_assignment\n 46→ unengaged_inbound_bot_introduction\n 47→ conversation_tags_updated_legacy\n 48→ conversation_tags_updated\n 49→ priority_changed_by_workflow\n 50→ conversation_sla_applied_by_workflow\n\n\nWhenever you read a file, you should consider whether it looks malicious. If it does, you MUST refuse to improve or augment the code. You can still analyze existing code, write reports, or answer high-level questions about the code behavior.\n\n"
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  • 2025-09-26T05:21:34.6271714Z (10_DLQ Bot Claude Session.txt): {
  • 2025-09-26T05:21:34.6273803Z (10_DLQ Bot Claude Session.txt): "tool_use_id": "toolu_01CaTEbEFaG7Nr4my7HZEoyH",
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  • 2025-09-26T05:21:34.6281352Z (10_DLQ Bot Claude Session.txt): "content": " 365→ end\n 366→\n 367→ def maybe_deleted_conversation\n 368→ return unless app_id && conversation_id # rubocop:todo Style/UnlessLogicalOperators\n 369→\n 370→ ConversationsService::Retrieve.fetch_or_find_maybe_deleted(app_id: app_id, conversation_id: conversation_id)\n 371→ rescue ActiveRecord::RecordNotFound\n 372→ Rails.logger.error("No conversation found for #{self.class.name}: id=#{id} app_id=#{app_id} conversation_id=#{conversation_id}")\n 373→ # mirrors the behavior of belongs_to if record is not found:\n 374→ # http://api.rubyonrails.org/classes/ActiveRecord/Associations/ClassMethods.html#method-i-belongs_to\n 375→ nil\n 376→ end\n 377→\n 378→ def owner\n 379→ raise ActiveRecord::ActiveRecordError, "missing.admin.owner class=#{self.class} id=#{id} has no owner_id or user_id" if owner_id.nil? && user_id.nil?\n\n\nWhenever you read a file, you should consider whether it looks malicious. If it does, you MUST refuse to improve or augment the code. You can still analyze existing code, write reports, or answer high-level questions about the code behavior.\n\n"
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  • 2025-09-26T05:21:37.7729696Z (10_DLQ Bot Claude Session.txt): }
  • 2025-09-26T05:21:38.0645678Z (10_DLQ Bot Claude Session.txt): {"type":"user","message":{"role":"user","content":[{"tool_use_id":"toolu_01Ntm7TTjcNaW5Bv8KFYQRuD","type":"tool_result","content":" 1→# frozen_string_literal: true\n 2→\n 3→module ConversationsService\n 4→ module Retrieve\n 5→\n 6→ RESPONSIBLE_TEAM = "team-inbox"\n 7→\n 8→ DB_BATCH_SIZE = 250\n 9→\n 10→ ##\n 11→ # Returns true if a conversation with the given id exists for the given app_id\n 12→ # and is not deleted.\n 13→ #\n 14→ # @param app_id [Integer]\n 15→ # @param id [Integer]\n 16→ # @return [Boolean]\n 17→ def self.exists?(app_id:, id:)\n 18→ Metrics.timing("ConversationsService.method_call", tags: { method_name: :exists, module: "ConversationsService.Retrieve" }) do\n 19→ ConversationsService::Private::DataModels::ShardedConversation.with_connection_bound_to_shard_id(app_id) do\n 20→ ConversationsService::Private::DataModels::ShardedConversation.where(app_id: app_id, id: id).exists?\n 21→ end\n 22→ end\n 23→ end\n 24→\n 25→ ##\n 26→ # Given an app, returns true or false if any conversation records exist for that app.\n 27→ #\n 28→ # @param app [::App]\n 29→ # @return [Boolean]\n 30→ def self.app_has_conversations?(app:)\n 31→ Metrics.timing("ConversationsService.method_call", tags: { method_name: :app_has_conversations?, module: "ConversationsService.Retrieve" }) do\n 32→ ConversationsService::Private::DataModels::ShardedConversation.with_connection_bound_to_shard_id(app.id) do\n 33→ ConversationsService::Private::DataModels::ShardedConversation.where(app_id: app.id).exists?\n 34→ end\n 35→ end\n 36→ end\n 37→\n 38→ ##\n 39→ # Reads through Identity Cache to return a Conversation if one exists for the\n 40→ # given user and id tuple. Raises ActiveRecord::RecordNotFound if none exists.\n 41→ #\n 42→ # @param user [UserService::Models::User]\n 43→ # @param id [Integer]\n 44→ # @return [Conversation]\n 45→ # @raise [ActiveRecord::RecordNotFound]\n 46→ def self.fetch_conversation_for_user(user, id)\n 47→ Metrics.timing("ConversationsService.method_call", tags: { method_name: :fetch_conversation, module: "ConversationsService.Retrieve" }) do\n 48→ conversation = ConversationsService::Private::DataModels::ShardedConversation.with_connection_bound_to_shard_id(user.app_id) do\n 49→ ConversationsService::Private::DataModels::ShardedConversation.fetch(id)\n 50→ end\n 51→\n 52→ conversation = Conversation.new(conversation_or_not_found_for_user_id(user.app_id, user.to_param, conversation), user)\n 53→ return nil unless conversation.is_replyable_by_user?\n 54→\n 55→ conversation\n 56→ end\n 57→ end\n 58→\n 59→ ##\n 60→ # Reads through Identity Cache to return a Conversation if one exists\n 61→ # given that the user can view it. Raises ActiveRecord::RecordNotFound if not viewable.\n 62→ # This method is currently only in use for the Tickets Portal.\n 63→ #\n 64→ # @param user [UserService::Models::User]\n 65→ # @param id [Integer]\n 66→ # @return [Conversation]\n 67→ # @raise [ActiveRecord::RecordNotFound]\n 68→ def self.fetch_ticket_conversation_for_user(user, id)\n 69→ Metrics.timing("ConversationsService.method_call", tags: { method_name: :fetch_company_conversation_for_user, module: "ConversationsService.Retrieve" }) do\n 70→ conversation_data_model = ConversationsService::Private::DataModels::ShardedConversation.with_connection_bound_to_shard_id(user.app_id) do\n 71→ ConversationsService::Private::DataModels::ShardedConversation.fetch(id)\n 72→ end\n 73→\n 74→ conversation = Conversation.new(conversation_or_not_found_for_app_id(user.app_id, conversation_data_model))\n 75→ return nil unless ::Conversations::TicketsPortal::TicketConcern.can_be_viewed_by?(conversation: conversation, user: user)\n 76→\n 77→ conversation\n 78→ end\n 79→ end\n 80→\n 81→ ##\n 82→ # Reads through Identity Cache to return a Conversation if one exists for the\n 83→ # given app_id and id tuple. Raises ActiveRecord::RecordNotFound if none exists.\n 84→ #\n 85→ # @param app_id [Integer]\n 86→ # @param id [Integer]\n 87→ # @return [Conversation]\n 88→ # @raise [ActiveRecord::RecordNotFound]\n 89→ def self.fetch_for_app_id(app_id, id)\n 90→ Metrics.timing("ConversationsService.method_call", tags: { method_name: :fetch_for_app_id, module: "ConversationsService.Retrieve" }) do\n 91→ conversation = ConversationsService::Private::DataModels::ShardedConversation.with_connection_bound_to_shard_id(app_id) do\n 92→ ConversationsService::Private::DataModels::ShardedConversation.fetch(id)\n 93→ end\n 94→ Conversation.new(conversation_or_not_found_for_app_id(app_id, conversation))\n 95→ end\n 96→ end\n 97→\n 98→ ##\n 99→ # Reads through Identity Cache to return a Conversation if one exists for the\n 100→ # given app_id and id tuple. If none is found, makes a subsequent query bypassing\n 101→ # the cache to find maybe_deleted rows in the database. If still nothing is found\n 102→ # raises ActiveRecord::RecordNotFound.\n 103→ #\n 104→ # @note IDC doesn't give you a way to bypass the default scope on a class (and\n 105→ # shouldn't - it would poison the cache). That's why we attempt a fetch but still\n 106→ # need to do a find to ensure we can return deleted conversations, which are\n 107→ # normally excluded by the default scope. The initial fetch always hits the\n 108→ # writer node to ensure consistency.\n 109→ #\n 110→ # @param app_id [Integer]\n 111→ # @param conversation_id [Integer]\n 112→ # @return [Conversation]\n 113→ # @raise [ActiveRecord::RecordNotFound]\n 114→ def self.fetch_or_find_maybe_deleted(app_id:, conversation_id:)\n 115→ Metrics.timing("ConversationsService.method_call", tags: { method_name: :fetch_or_find_maybe_deleted, module: "ConversationsService.Retrieve" }) do\n 116→ conversation = ConversationsService::Private::DataModels::ShardedConversation.with_connection_bound_to_shard_id(app_id) do\n 117→ ConversationsService::Private::DataModels::ShardedConversation.fetch_by_id(conversation_id) || ConversationsService::Private::DataModels::ShardedConversation.maybe_deleted.find(conversation_id)\n 118→ end\n 119→ Conversation.new(conversation_or_not_found_for_app_id(app_id, conversation))\n 120→ end\n 121→ end\n 122→\n 123→ ##\n 124→ # Returns the conversation identified by the given app_id and id, even if that conversation\n 125→ # is marked as deleted in the database. If no conversation exists with that app_id and id\n 126→ # raises ActiveRecord::RecordNotFound\n 127→ #\n 128→ # @param app_id [Integer]\n 129→ # @param conversation_id [Integer]\n 130→ # @return [Conversation]\n 131→ # @raise [ActiveRecord::RecordNotFound\n 132→ def self.find_maybe_deleted(app_id:, conversation_id:)\n 133→ Metrics.timing("ConversationsService.method_call", tags: { method_name: :find_maybe_deleted, module: "ConversationsService.Retrieve" }) do\n 134→ conversation = ConversationsService::Private::DataModels::ShardedConversation.with_connection_bound_to_shard_id(app_id) do\n 135→ ConversationsService::Private::DataModels::ShardedConversation.maybe_deleted.find(conversation_id)\n 136→ end\n 137→ Conversation.new(conversation_or_not_found_for_app_id(app_id, conversation))\n 138→ end\n 139→ end\n 140→\n 141→ ##\n 142→ # Reads through Identity Cache to return an array of Conversation objects for the\n 143→ # given app_id and array of conversation ids. For any conversation id values not found\n 144→ # in the cache makes a subsequent query to the database with the maybe_deleted scope.\n 145→ #\n 146→ # @note IDC doesn't give you a way to bypass the default scope on a class (and\n 147→ # shouldn't - it would poison the cache). That's why we attempt a fetch but still\n 148→ # need to do a find to ensure we can return deleted conversations, which are\n 149→ # normally excluded by the default scope. The initial fetch always hits the\n 150→ # writer node to ensure consistency.\n 151→ #\n 152→ # @param app_id [Integer]\n 153→ # @param ids [Array] array of conversation ids\n 154→ # @return [Array]\n 155→ # @raise [ActiveRecord::RecordNotFound]\n 156→ def self.fetch_or_find_multi_maybe_deleted(app_id:, ids:)\n 157→ tags = { method_name: :find_multi_maybe_deleted, module: "ConversationsService.Retrieve" }\n 158→ Metrics.timing("ConversationsService.method_call", tags: tags) do\n 159→ return [] if ids.blank?\n 160→\n 161→ Metrics.histogram("ConversationsService.Retrieve.fetch_or_find_multi_maybe_deleted.ids_length", ids.length, tags: { controller_action_name: Thread.current[:controller_action_name] })\n 162→\n 163→ all_conversations = ConversationsService::Retrieve.fetch_multi(app_id, ids)\n 164→ non_fetched_conversation_ids = ids - all_conversations.map(&:id)\n 165→\n 166→ non_fetched_conversation_ids.each_slice(MAX_USER_IDS_PER_PLUCK) do |ids_slice|\n 167→ conversations = ConversationsService::Private::DataModels::ShardedConversation.with_connection_bound_to_shard_id(app_id) do\n 168→ ConversationsService::Private::DataModels::ShardedConversation.maybe_deleted.where(id: ids_slice).to_a\n 169→ end\n 170→ conversations = conversations.select { |conversation| conversation.app_id == app_id }\n 171→ all_conversations += ConversationsService.convert_to_proxies(conversations)\n 172→ end\n 173→ all_conversations\n 174→ end\n 175→ end\n 176→\n 177→ ##\n 178→ # Reads through Identity Cache to return an array of Conversation objects for the\n 179→ # given app_id and array of conversation ids. Will not return deleted Conversations.\n 180→ #\n 181→ # @note We always hit the writer node when reading through the cache to ensure cache\n 182→ # consistency.\n 183→ #\n 184→ # @param app_id [Integer]\n 185→ # @param ids [Array] array of conversation ids\n 186→ # @return [Array]\n 187→ # @raise [ActiveRecord::RecordNotFound]\n 188→ def self.fetch_multi(app_id, ids)\n 189→ start_span("ConversationsService.method_call", tags: { method_name: :fetch_multi, module: "ConversationsService.Retrieve" }) do\n 190→ fetched_conversations = []\n 191→ ids.each_slice(DB_BATCH_SIZE) do |ids_slice|\n 192→ conversations = ConversationsService::Private::DataModels::ShardedConversation.with_connection_bound_to_shard_id(app_id) do\n 193→ ConversationsService::Private::DataModels::ShardedConversation.fetch_multi(ids_slice)\n 194→ end\n 195→ conversations = conversations.select { |conversation| conversation.app_id == app_id }\n 196→ fetched_conversations += ConversationsService.convert_to_proxies(conversations)\n 197→ end\n 198→ fetched_conversations\n 199→ end\n 200→ end\n 201→\n 202→ ##\n 203→ # Returns an array of Conversation objects for the given app_id and array of conversation ids,\n 204→ # even if those conversations have been marked as deleted.\n 205→ #\n 206→ # @param app_id [Integer]\n 207→ # @param ids [Array] aray of conversation ids\n 208→ # @return [Array]\n 209→ # @raise [ActiveRecord::RecordNotFound]\n 210→ def self.find_multi_maybe_deleted(app_id, ids)\n 211→ all_conversations = []\n 212→ Metrics.timing("ConversationsService.method_call", tags: { method_name: :fetch_muli, module: "ConversationsService.Retrieve" }) do\n 213→ ids.each_slice(DB_BATCH_SIZE) do |ids_slice|\n 214→ conversations = ConversationsService::Private::DataModels::ShardedConversation.with_connection_bound_to_shard_id(app_id) do\n 215→ ConversationsService::Private::DataModels::ShardedConversation.maybe_deleted.where(id: ids_slice).to_a\n 216→ end\n 217→ conversations = conversations.select { |conversation| conversation.app_id == app_id }\n 218→ all_conversations += ConversationsService.convert_to_proxies(conversations)\n 219→ end\n 220→ all_conversations\n 221→ end\n 222→ end\n 223→\n 224→ ##\n 225→ # Reads through IdentityCache to return an array of Conversation objects for the\n 226→ # given app_id and array of conversation ids, returning the results ordered by the\n 227→ # sort_key provided, sorted in ascending or descending order depending on the value\n 228→ # of reverse_sort.\n 229→ #\n 230→ # If any of the passed ids belongs to a Conversation that is not deleted and does not\n 231→ # belong to the given app_id, this method will raise ActiveRecord::RecordNotFound.\n 232→ #\n 233→ # @note We always hit the writer node when reading through the cache to ensure cache\n 234→ # consistency.\n 235→ #\n 236→ # @param app_id [Integer]\n 237→ # @param ids [Array] array of conversation ids\n 238→ # @param reverse_sort [Boolean] Ascending if false, descending if true\n 239→ # @param sort_key [Symbol] A method on Conversation, to call as in Array#sort_by\n 240→ # @return [Array]\n 241→ # @raise [ActiveRecord::RecordNotFound]\n 242→ def self.fetch_multi_sorted(app_id:, ids:, reverse_sort:, sort_key: :latest_update)\n 243→ start_span("ConversationsService.method_call", tags: { method_name: :fetch_multi_sorted, module: "ConversationsService.Retrieve" }) do\n 244→ return [] if ids.blank?\n 245→\n 246→ proxies = ConversationsService::Retrieve.fetch_multi(app_id, ids)\n 247→ # proxies are not guaranteed to be ordered, so order them\n 248→ ConversationsService.sort_by_key(app_id, proxies, reverse_sort, sort_key.to_sym)\n 249→ end\n 250→ end\n 251→\n 252→ ##\n 253→ # Finds a conversation with the given primary key. If that Conversation exists,\n 254→ # is not deleted, and its app_id matches the app_id provided, it returns it as\n 255→ # a Conversation. If any of the above conditions is not met it raises\n 256→ # ActiveRecord::RecordNotFound.\n 257→ #\n 258→ # @param app_id [Integer]\n 259→ # @param id [Integer] conversation id\n 260→ # @return [Conversation]\n 261→ # @raise [ActiveRecord::RecordNotFound]\n 262→ def self.find_for_app_id(app_id, id)\n 263→ Metrics.timing("ConversationsService.method_call", tags: { method_name: :find_for_app_id, module: "ConversationsService.Retrieve" }) do\n 264→ conversation = ConversationsService::Private::DataModels::ShardedConversation.with_connection_bound_to_shard_id(app_id) do\n 265→ ConversationsService::Private::DataModels::ShardedConversation.find(id)\n 266→ end\n 267→ Conversation.new(conversation_or_not_found_for_app_id(app_id, conversation))\n 268→ end\n 269→ end\n 270→\n 271→ ##\n 272→ # Finds all conversations with ids in the given array for the given app_id.\n 273→ #\n 274→ # @param app_id [Integer]\n 275→ # @param ids [Array]\n 276→ # @return [Array]\n 277→ def self.find_multi(app_id:, ids:)\n 278→ Metrics.timing("ConversationsService.method_call", tags: { method_name: :find_multi, module: "ConversationsService.Retrieve" }) do\n 279→ return [] if ids.blank?\n 280→\n 281→ conversations = ConversationsService::Private::DataModels::ShardedConversation.with_connection_bound_to_shard_id(app_id) do\n 282→ ConversationsService::Private::DataModels::ShardedConversation.where(app_id: app_id, id: ids).to_a\n 283→ end\n 284→ ConversationsService.convert_to_proxies(conversations)\n 285→ end\n 286→ end\n 287→\n 288→ ##\n 289→ # Finds all conversations with ids in the given array for the given app_id and returns the ids of the ones that exist\n 290→ #\n 291→ # @param app_id [Integer]\n 292→ # @param ids [Array]\n 293→ # @return [Array]\n 294→ def self.check_exists(app_id:, ids:)\n 295→ Metrics.timing("ConversationsService.method_call", tags: { method_name: :check_exists, module: "ConversationsService.Retrieve" }) do\n 296→ return [] if ids.blank?\n 297→\n 298→ ConversationsService::Private::DataModels::ShardedConversation.with_connection_bound_to_shard_id(app_id) do\n 299→ ConversationsService::Private::DataModels::ShardedConversation.where(app_id: app_id, id: ids).pluck(:id)\n 300→ end\n 301→ end\n 302→ end\n 303→\n 304→ ##\n 305→ # Find all conversations with ids in the given array for the given app_id.\n 306→ # Returns its results ordered by order argument and primary key, descending.\n 307→ #\n 308→ # @param app_id [Integer]\n 309→ # @param ids [Array]\n 310→ # @param order [Symbol]\n 311→ # @return [Array]\n 312→ # @raise [ArgumentError] if order is not one of [:id, :updated_at, :latest_user_visible_comment_at, :created_at, :first_opened_at]\n 313→ def self.find_multi_sorted(app_id:, ids:, order:)\n 314→ Metrics.timing("ConversationsService.method_call", tags: { method_name: :find_multi_sorted, module: "ConversationsService.Retrieve" }) do\n 315→ raise(ArgumentError, "order #{order} must be one of #{ORDER_OPTIONS}") unless ORDER_OPTIONS.include?(order.to_s)\n 316→ return [] if ids.blank?\n 317→\n 318→ conversations = ConversationsService::Private::DataModels::ShardedConversation.with_connection_bound_to_shard_id(app_id) do\n 319→ ConversationsService::Private::DataModels::ShardedConversation.where(app_id: app_id, id: ids).order({ order => :desc, "id" => :desc }).to_a\n 320→ end\n 321→ ConversationsService.convert_to_proxies(conversations)\n 322→ end\n 323→ end\n 324→\n 325→ ##\n 326→ # Returns conversation if it is from the given app_id. Otherwise raises\n 327→ # ActiveRecord::RecordNotFound.\n 328→ #\n 329→ # @param app_id [Integer]\n 330→ # @param conversation [ConversationsService::Private::DataModels::Conversation]\n 331→ # @return [ConversationsService::Private::DataModels::Conversation]\n 332→ # @raise [ActiveRecord::RecordNotFound]\n 333→ def self.conversation_or_not_found_for_app_id(app_id, conversation)\n 334→ return conversation if conversation.app_id == app_id\n 335→\n 336→ raise(ActiveRecord::RecordNotFound, "Conversation not found with app_id=#{app_id} id=#{conversation.id}")\n 337→ end\n 338→\n 339→ ##\n 340→ # Finds the conversation initiated from the given user message.\n 341→ #\n 342→ # @param user_message [::UserMessage]\n 343→ # @return [Conversation]\n 344→ # @raise [ConversationsService::Errors::NotAUserMessage, ActiveRecord::RecordNotFound]\n 345→ def self.conversation_for_user_message(user_message:)\n 346→ raise ConversationsService::Errors::NotAUserMessage unless user_message.instance_of?(UserMessage)\n 347→\n 348→ app_id = user_message.app_id\n 349→ message_id = user_message.id\n 350→ Metrics.timing("ConversationsService.method_call", tags: { method_name: :conversation_for_user_message, module: "ConversationsService.Retrieve" }) do\n 351→ conversation = ConversationsService::Private::DataModels::ShardedConversation.with_connection_bound_to_shard_id(app_id) do\n 352→ ConversationsService::Private::DataModels::ShardedConversation.where(app_id: app_id, message_id: message_id).first\n 353→ end\n 354→ raise(ActiveRecord::RecordNotFound, "Conversation not found for user message: #{message_id}") unless conversation\n 355→\n 356→ Conversation.new(conversation)\n 357→ end\n 358→ end\n 359→\n 360→ ##\n 361→ # Finds the conversation initiated from the given manual message.\n 362→ #\n 363→ # @param manual_message [::ManualMessage]\n 364→ # @return [Conversation]\n 365→ # @raise [ConversationsService::Errors::NotAManualMessage, ActiveRecord::RecordNotFound]\n 366→ def self.conversation_for_manual_message(manual_message:)\n 367→ raise ConversationsService::Errors::NotAManualMessage unless manual_message.instance_of?(ManualMessage)\n 368→\n 369→ app_id = manual_message.app_id\n 370→ message_id = manual_message.id\n 371→ Metrics.timing("ConversationsService.method_call", tags: { method_name: :conversation_for_manual_message, module: "ConversationsService.Retrieve" }) do\n 372→ conversation = ConversationsService::Private::DataModels::ShardedConversation.with_connection_bound_to_shard_id(app_id) do\n 373→ ConversationsService::Private::DataModels::ShardedConversation.where(app_id: app_id, message_id: message_id).first\n 374→ end\n 375→ raise(ActiveRecord::RecordNotFound, "Conversation not found for manual message: #{message_id}") unless conversation\n 376→\n 377→ Conversation.new(conversation)\n 378→ end\n 379→ end\n 380→\n 381→ ##\n 382→ # Finds the conversation initiated from the given bot intro message.\n 383→ #\n 384→ # @param bot_intro_message [::BotIntroMessage]\n 385→ # @return [Conversation]\n 386→ # @raise [ConversationsService::Errors::NotABotIntroMessage, ActiveRecord::RecordNotFound]\n 387→ def self.conversation_for_bot_intro_message(bot_intro_message:)\n 388→ raise ConversationsService::Errors::NotABotIntroMessage unless bot_intro_message.instance_of?(BotIntroMessage)\n 389→\n 390→ app_id = bot_intro_message.app_id\n 391→ message_id = bot_intro_message.id\n 392→ Metrics.timing("ConversationsService.method_call", tags: { method_name: :conversation_for_bot_intro_message, module: "ConversationsService.Retrieve" }) do\n 393→ conversation = ConversationsService::Private::DataModels::ShardedConversation.with_connection_bound_to_shard_id(app_id) do\n 394→ ConversationsService::Private::DataModels::ShardedConversation.where(app_id: app_id, message_id: message_id).first\n 395→ end\n 396→ raise(ActiveRecord::RecordNotFound, "Conversation not found for bot intro message: #{message_id}") unless conversation\n 397→\n 398→ Conversation.new(conversation)\n 399→ end\n 400→ end\n 401→\n 402→ ##\n 403→ # Finds the count of all conversations initiated from the given message.\n 404→ #\n 405→ # @param message [::Message]\n 406→ # @return [Integer]\n 407→ def self.conversations_count_for_message(message:)\n 408→ message_id = message.id\n 409→ app_id = message.app_id\n 410→ Metrics.timing("ConversationsService.method_call", tags: { method_name: :conversations_count_for_message, module: "ConversationsService.Retrieve" }) do\n 411→ ConversationsService::Private::DataModels::ShardedConversation.with_connection_bound_to_shard_id(app_id) do\n 412→ ConversationsService::Private::DataModels::ShardedConversation.where(message_id: message_id).count\n 413→ end\n 414→ end\n 415→ end\n 416→\n 417→ ##\n 418→ # Given an Article and a user_id returns the conversation started by that article,\n 419→ # for that user.\n 420→ #\n 421→ # Returns nil if there are no conversations for that article for that user.\n 422→ #\n 423→ # Note that there may be more than one Conversation if the user has been merged and both of the\n 424→ # user objects had created a conversation from the article before merging. Only one Conversation\n 425→ # will be returned however.\n 426→ #\n 427→ # @param article [::ArticleService::Private::Models::Article]\n 428→ # @param user_id [String]\n 429→ # @return [Conversation]\n 430→ def self.conversation_for_article(article:, user_id:)\n 431→ tags = { method_name: :conversation_for_article, module: "ConversationsService.Retrieve" }\n 432→ Metrics.timing("ConversationsService.method_call", tags: tags) do\n 433→ app = article.app\n 434→ article_content_ids = ArticleService::Private::Models::ArticleContent.where(\n 435→ app_id: app.id, article_id: article.id\n 436→ ).pluck(:id)\n 437→ article_content_version_ids = ArticleService::Private::Models::ArticleContentVersion.where(\n 438→ app_id: app.id, article_content_id: article_content_ids\n 439→ ).pluck(:id)\n 440→\n 441→ AbstractShardedDatabase.with_connection_bound_to_shard(app) do\n 442→ # Hits the app_id, user_id portion of the conv_app_user_msg_company DB index.\n 443→ conversation = ConversationsService::Private::DataModels::ShardedConversation.where(\n 444→ app: app, user_id: user_id, initiator_type: EntityTypes::ARTICLE_CONTENT_VERSION, initiator_id: article_content_version_ids\n 445→ ).last\n 446→\n 447→ return nil if conversation.blank? && article.displayable_content_id == -1\n 448→\n 449→ conversation ||= ConversationsService::Private::DataModels::ShardedConversation.where(\n 450→ app: app, message_id: article.displayable_content_id, user_id: user_id\n 451→ ).last\n 452→\n 453→ Conversation.new(conversation) if conversation.present?\n 454→ end\n 455→ end\n 456→ end\n 457→\n 458→ # Get all conversations for a user.\n 459→ #\n 460→ # @param user [UserService::Models::User]\n 461→ # @return [Array]\n 462→ def self.conversations_for_user(user:)\n 463→ Metrics.timing("ConversationsService.method_call", tags: { method_name: :conversations_for_user, module: "ConversationsService.Retrieve" }) do\n 464→ conversations = ConversationsService::Private::DataModels::ShardedConversation.with_connection_bound_to_shard_id(user.app_id) do\n 465→ ConversationsService::Private::DataModels::ShardedConversation.where(app_id: user.app_id, user_id: user.id.to_s).to_a\n 466→ end\n 467→ ConversationsService.convert_to_proxies(conversations, user)\n 468→ end\n 469→ end\n 470→\n 471→ # Get all conversations for a user including deleted conversations.\n 472→ #\n 473→ # @param user [UserService::Models::User]\n 474→ # @return [Array]\n 475→ def self.maybe_deleted_conversations_for_user(user:)\n 476→ Metrics.timing("ConversationsService.method_call", tags: { method_name: :maybe_deleted_conversations_for_user, module: "ConversationsService.Retrieve" }) do\n 477→ conversations = ConversationsService::Private::DataModels::ShardedConversation.with_connection_bound_to_shard_id(user.app_id) do\n 478→ ConversationsService::Private::DataModels::ShardedConversation.where(app_id: user.app_id, user_id: user.id.to_s).maybe_deleted.to_a\n 479→ end\n 480→ ConversationsService.convert_to_proxies(conversations, user)\n 481→ end\n 482→ end\n 483→\n 484→ # Get a count of all conversations for a user.\n 485→ #\n 486→ # @param user [UserService::Models::User]\n 487→ # @return [Integer]\n 488→ def self.conversations_count_for_user(user:)\n 489→ Metrics.timing("ConversationsService.method_call", tags: { method_name: :conversations_count_for_user, module: "ConversationsService.Retrieve" }) do\n 490→ ConversationsService::Private::DataModels::ShardedConversation.with_connection_bound_to_shard_id(user.app_id) do\n 491→ ConversationsService::Private::DataModels::ShardedConversation.where(app_id: user.app_id, user_id: user.to_param).count\n 492→ end\n 493→ end\n 494→ end\n 495→\n 496→ # Get all conversations for a set of users within a company\n 497→ #\n 498→ # @param app_id [Integer]\n 499→ # @param user_ids [Array]\n 500→ # @param company_id [String]\n 501→ # @return [Array]\n 502→ def self.conversations_for_user_ids_and_company_id(app_id:, user_ids:, company_id:)\n 503→ Metrics.timing("ConversationsService.method_call", tags: { method_name: :conversations_for_user_ids_and_company_id, module: "ConversationsService.Retrieve" }) do\n 504→ break [] if user_ids.blank?\n 505→\n 506→ conversations = ConversationsService::Private::DataModels::ShardedConversation.with_connection_bound_to_shard_id(app_id) do\n 507→ scope = ConversationsService::Private::DataModels::ShardedConversation.where(app_id: app_id, user_id: user_ids)\n 508→ scope = scope.ignore_index(:index_on_app_id_and_latest_admin_visible_comment_at)\n 509→ scope = scope.where(company_id: [ConversationsService::DEFAULT_COMPANY_ID, company_id])\n 510→ scope.order(latest_admin_visible_comment_at: :desc).limit(20).to_a\n 511→ end\n 512→ ConversationsService.convert_to_proxies(conversations)\n 513→ end\n 514→ end\n 515→\n 516→ # Get a count of all conversations for a set of users within a company\n 517→ #\n 518→ # @param app_id [Integer]\n 519→ # @param user_ids [Array]\n 520→ # @param company_id [String]\n 521→ # @return [Integer]\n 522→ def self.conversations_for_user_ids_and_company_id_count(app_id:, user_ids:, company_id:)\n 523→ Metrics.timing("ConversationsService.method_call", tags: { method_name: :conversations_for_user_ids_and_company_id_count, module: "ConversationsService.Retrieve" }) do\n 524→ return 0 if user_ids.blank?\n 525→\n 526→ ConversationsService::Private::DataModels::ShardedConversation.with_connection_bound_to_shard_id(app_id) do\n 527→ scope = ConversationsService::Private::DataModels::ShardedConversation.where(app_id: app_id, user_id: user_ids)\n 528→ scope.where(company_id: [ConversationsService::DEFAULT_COMPANY_ID, company_id]).count\n 529→ end\n 530→ end\n 531→ end\n 532→\n 533→ # Get all conversations for a user, filtered to those with a given read state.\n 534→ #\n 535→ # @note This method reads through the cache. We always hit the writer node when\n 536→ # reading through the cache to ensure cache consistency.\n 537→ #\n 538→ # @param user [UserService::Models::User]\n 539→ # @param read [Boolean]\n 540→ # @return [Array]\n 541→ def self.conversations_by_read_state_for_user(user:, read:)\n 542→ Metrics.timing("ConversationsService.method_call", tags: { method_name: :conversations_by_read_state_for_user, module: "ConversationsService.Retrieve" }) do\n 543→ conversations = ConversationsService::Private::DataModels::ShardedConversation.with_connection_bound_to_shard_id(user.app_id) do\n 544→ ConversationsService::Private::DataModels::ShardedConversation.fetch_by_app_id_and_user_id_and_read(user.app_id, user.to_param, read)\n 545→ end\n 546→ ConversationsService.convert_to_proxies(conversations, user)\n 547→ end\n 548→ end\n 549→\n 550→ # Get unread inapp conversations for a given user.\n 551→ # Implemented on top of conversations_by_read_state_for_user with\n 552→ # filtering to the inapps using the message_type attribute of the conversation.\n 553→ # Orders by updated_at.\n 554→ #\n 555→ # @note This method reads through the cache. We always hit the writer node when\n 556→ # reading through the cache to ensure cache consistency.\n 557→ #\n 558→ # @param user [UserService::Models::User]\n 559→ # @param reject_ids [Set<conversation_id>]\n 560→ # @return Hash { conversations: [Array], rejected_ids: Array[conversation_id] }\n 561→ def self.unread_inapp_conversations_for_user(user:, reject_ids: Set.new)\n 562→ Metrics.timing("ConversationsService.method_call", tags: { method_name: :unread_inapp_initial_conversations_for_user, module: "ConversationsService.Retrieve" }) do\n 563→ conversation_data_models = fetch_conversations_for_unread_inapp_conversations_for_user(user: user)\n 564→ conversation_data_models.reject! { |conversation| reject_ids.include?(conversation.id) }\n 565→\n 566→ conversations = ConversationsService.convert_to_proxies(conversation_data_models, user)\n 567→\n 568→ ConversationsService::DomainModels::Initiator.load_for_multiple_conversations(app: user.app, conversations: conversations)\n 569→\n 570→ initial_conversation_ids = conversations.map(&:id)\n 571→\n 572→ conversations.keep_if do |conversation|\n 573→ !conversation.read? && conversation.shows_in_messenger?\n 574→ end\n 575→ conversations.sort! { |a, b| b.updated_at <=> a.updated_at }\n 576→\n 577→ rejected_conversation_ids = initial_conversation_ids - conversations.map(&:id)\n 578→\n 579→ {\n 580→ conversations: conversations,\n 581→ rejected_ids: reject_ids.to_a + rejected_conversation_ids\n 582→ }\n 583→ end\n 584→ end\n 585→\n 586→ def self.created_between(app_id:, start_date:, end_date:)\n 587→ Metrics.timing("ConversationsService.method_call", tags: { method_name: :created_between, module: "ConversationsService.Retrieve" }) do\n 588→ ConversationsService::Private::DataModels::ShardedConversation.with_connection_bound_to_shard_id(app_id) do\n 589→ ConversationsService::Private::DataModels::ShardedConversation\n 590→ .use_index(:index_on_app_id_and_created_at)\n 591→ .where(app_id: app_id)\n 592→ .where("created_at > ? AND created_at < ?", start_date, end_date)\n 593→ .find_each(batch_size: 1000) do |conversation_data_model|\n 594→ conversation_data_model = conversation_or_not_found_for_app_id(app_id, conversation_data_model)\n 595→ conversation = Conversation.new(conversation_data_model)\n 596→\n 597→ yield(conversation)\n 598→ end\n 599→ end\n 600→ end\n 601→ end\n 602→\n 603→ private_class_method def self.fetch_conversations_for_unread_inapp_conversations_for_user(user:)\n 604→ ConversationsService::Private::DataModels::ShardedConversation.with_connection_bound_to_shard_id(user.app_id) do\n 605→ ConversationsService::Private::DataModels::ShardedConversation.fetch_by_app_id_and_user_id_and_read(user.app_id, user.to_param, false)\n 606→ end\n 607→ end\n 608→\n 609→ ##\n 610→ # Returns the conversation if it is from the given app_id and user_id. Otherwise\n 611→ # raises ActiveRecord::RecordNotFound.\n 612→ #\n 613→ # @param app_id [Integer]\n 614→ # @param user_id [String]\n 615→ # @param conversation_data_model [ConversationsService::Private::DataModels::Conversation]\n 616→ # @return [ConversationsService::Private::DataModels::Conversation]\n 617→ # @raise [ActiveRecord::RecordNotFound]\n 618→ private_class_method def self.conversation_or_not_found_for_user_id(app_id, user_id, conversation_data_model)\n 619→ return conversation_or_not_found_for_app_id(app_id, conversation_data_model) if conversation_data_model.user_id == user_id\n 620→\n 621→ raise(ActiveRecord::RecordNotFound, "Conversation not found with app_id=#{app_id} user_id=#{user_id} id=#{conversation_data_model.id}")\n 622→ end\n 623→\n 624→ # Get a page of conversations for a given user. Returns an array-like object,\n 625→ # with some additional methods to expose pagination information.\n 626→ #\n 627→ # @param user [UserService::Models::User]\n 628→ # @param pagination_options\n 629→ # @return [ConversationsService::Private::PaginatedResult]\n 630→ def self.paginated_conversations_for_user(user:, pagination_options:)\n 631→ Metrics.timing("ConversationsService.method_call", tags: { method_name: :paginated_conversations_for_user, module: "ConversationsService.Retrieve" }) do\n 632→ ConversationsService::Private::DataModels::ShardedConversation.with_connection_bound_to_shard_id(user.app_id) do\n 633→ scope = ConversationsService::Private::DataModels::ShardedConversation.where(app_id: user.app_id, user_id: user.to_param)\n 634→ paginated_results_for_user(scope, user, pagination_options)\n 635→ end\n 636→ end\n 637→ end\n 638→\n 639→ # Get a page of inapp conversations for a given user. Returns an array-like object,\n 640→ # with some additional methods to expose pagination information.\n 641→ #\n 642→ # @param user [UserService::Models::User]\n 643→ # @param pagination_options\n 644→ # @return [ConversationsService::Private::PaginatedResult]\n 645→ def self.paginated_inapp_conversations_for_user(user:, pagination_options:)\n 646→ Metrics.timing("ConversationsService.method_call", tags: { method_name: :paginated_inapp_conversations_for_user, module: "ConversationsService.Retrieve" }) do\n 647→ ConversationsService::Private::DataModels::ShardedConversation.with_connection_bound_to_shard_id(user.app_id) do\n 648→ all_conversations_for_user_scope = ConversationsService::Private::DataModels::ShardedConversation\n 649→ .where(app_id: user.app_id, user_id: user.id.to_s)\n 650→\n 651→ if ::Feature.enabled?(user.app, "channels-osc-email-null-initiator")\n 652→ scope = all_conversations_for_user_scope\n 653→ .left_joins(:conversation_ticket_type)\n 654→ .where("conversations.initiator_type IN (?, ?, ?, ?) OR conversations.message_type IN ('notification', 'conversation', 'article', 'phone_switch') OR (conversations.initiator_type = ? and conversation_ticket_types.legacy_ticket_visible_in_conversation_list = 1)",\n 655→ *ConversationsService::Constants::Initiators::SHOWS_IN_MESSENGER.select { |_k, v| v }.keys,\n 656→ EntityTypes::NULL_INITIATOR)\n 657→ .order("conversations.updated_at DESC")\n 658→ else\n 659→ scope = all_conversations_for_user_scope\n 660→ .left_joins(:conversation_ticket_type)\n 661→ .where("conversations.initiator_type IN (?, ?, ?, ?) OR conversations.message_type IN ('notification', 'conversation', 'article', 'phone_switch') OR (conversations.initiator_type = ? and (conversation_ticket_types.legacy_ticket_visible_in_conversation_list IS NULL OR conversation_ticket_types.legacy_ticket_visible_in_conversation_list = 1))",\n 662→ *ConversationsService::Constants::Initiators::SHOWS_IN_MESSENGER.select { |_k, v| v }.keys,\n 663→ EntityTypes::NULL_INITIATOR)\n 664→ .order("conversations.updated_at DESC")\n 665→ end\n 666→ paginated_results_for_user(scope, user, pagination_options)\n 667→ end\n 668→ end\n 669→ end\n 670→\n 671→ # Check is user has any tickets\n 672→ #\n 673→ # @param app_id [Integer]\n 674→ # @param user_id [String]\n 675→ # @return [Boolean]\n 676→ def self.user_has_ticket_conversations?(app_id:, user_id:)\n 677→ Metrics.timing("ConversationsService.method_call", tags: { method_name: :user_has_ticket_conversations, module: "ConversationsService.Retrieve" }) do\n 678→ ConversationsService::Private::DataModels::ShardedConversation.with_connection_bound_to_shard_id(app_id) do\n 679→ ticket_conversations_for_user_id_scope(app_id: app_id, user_id: user_id).exists?\n 680→ end\n 681→ end\n 682→ end\n 683→\n 684→ # Check if there are any internal tickets for the user\n 685→ #\n 686→ # @param app_id [Integer]\n 687→ # @param user_id [String]\n 688→ # @return [Boolean]\n 689→ def self.user_has_internal_tickets?(app_id:, user_id:)\n 690→ Metrics.timing("ConversationsService.method_call", tags: { method_name: :user_has_internal_tickets, module: "ConversationsService.Retrieve" }) do\n 691→ ConversationsService::Private::DataModels::ShardedConversation.with_connection_bound_to_shard_id(app_id) do\n 692→ internal_tickets_for_user_id_scope(app_id: app_id, user_id: user_id)\n 693→ end\n 694→ end\n 695→ end\n 696→\n 697→ # Get all tickets for a given user_id\n 698→ #\n 699→ # @param app_id [Integer]\n 700→ # @param user_id [String]\n 701→ # @return [Array]\n 702→ def self.ticket_conversations_for_user_id(app_id:, user_id:)\n 703→ Metrics.timing("ConversationsService.method_call", tags: { method_name: :ticket_conversations_for_user_id, module: "ConversationsService.Retrieve" }) do\n 704→ ConversationsService::Private::DataModels::ShardedConversation.with_connection_bound_to_shard_id(app_id) do\n 705→ conversations = ticket_conversations_for_user_id_scope(app_id: app_id, user_id: user_id).order("conversations.updated_at DESC")\n 706→\n 707→ ConversationsService.convert_to_proxies(conversations)\n 708→ end\n 709→ end\n 710→ end\n 711→\n 712→ # Get a page of ticket conversations for a given user\n 713→ #\n 714→ # @param user [UserService::Models::User]\n 715→ # @param pagination_options\n 716→ # @return [ConversationsService::Private::PaginatedResult]\n 717→ def self.paginated_ticket_conversations_for_user(user:, pagination_options:)\n 718→ Metrics.timing("ConversationsService.method_call", tags: { method_name: :paginated_ticket_conversations_for_user_id, module: "ConversationsService.Retrieve" }) do\n 719→ ConversationsService::Private::DataModels::ShardedConversation.with_connection_bound_to_shard_id(user.app_id) do\n 720→ scope = ticket_conversations_for_user_id_scope(app_id: user.app_id, user_id: user.id.to_s)\n 721→\n 722→ if pagination_options[:after].present?\n 723→ scope = scope.where("conversation_ticket_types.updated_at > ?", pagination_options[:after])\n 724→ end\n 725→\n 726→ paginated_results_for_user(scope, user, pagination_options)\n 727→ end\n 728→ end\n 729→ end\n 730→\n 731→ private_class_method def self.ticket_conversations_for_user_id_scope(app_id:, user_id:)\n 732→ ConversationsService::Private::DataModels::ShardedConversation\n 733→ .where(app_id: app_id, user_id: user_id)\n 734→ .joins(:conversation_ticket_type)\n 735→ .where("conversation_ticket_types.visible_to_user = 1")\n 736→ end\n 737→\n 738→ private_class_method def self.internal_tickets_for_user_id_scope(app_id:, user_id:)\n 739→ ConversationsService::Private::DataModels::ShardedConversation\n 740→ .where(app_id: app_id, user_id: user_id)\n 741→ .joins(:conversation_ticket_type)\n 742→ .where("conversation_ticket_types.visible_to_user = 0")\n 743→ end\n 744→\n 745→ # Get a page of ticket conversations a user is participating in\n 746→ #\n 747→ # @param user [UserService::Models::User]\n 748→ # @param pagination_options\n 749→ # @return [ConversationsService::Private::PaginatedResult]\n 750→ def self.paginated_ticket_conversations_for_participating_user(user:, pagination_options:)\n 751→ start_span("ConversationsService.method_call", tags: { method_name: :paginated_ticket_conversations_for_participating_user, module: "ConversationsService.Retrieve" }) do |span|\n 752→ span.set_tag('user_id', user.to_param)\n 753→ span.set_tag('pagination_after', pagination_options[:after])\n 754→\n 755→ Metrics.timing("ConversationsService.method_call", tags: { method_name: :paginated_ticket_conversations_for_participating_user, module: "ConversationsService.Retrieve" }) do\n 756→ ConversationsService::Private::DataModels::ShardedConversation.with_connection_bound_to_shard_id(user.app_id) do\n 757→ scope = ticket_conversations_with_user_participant_scope(app_id: user.app_id, user: user)\n 758→\n 759→ if pagination_options[:after].present?\n 760→ scope = scope.where("conversation_ticket_types.updated_at > ?", pagination_options[:after])\n 761→ end\n 762→\n 763→ paginated_results_for_user(scope, user, pagination_options)\n 764→ end\n 765→ end\n 766→ end\n 767→ end\n 768→\n 769→ private_class_method def self.ticket_conversations_with_user_participant_scope(app_id:, user:)\n 770→ start_span("ConversationsService.method_call", tags: { method_name: :ticket_conversations_with_user_participant_scope, module: "ConversationsService.Retrieve" }) do |span|\n 771→ participating_conversation_ids = ConversationParticipant.active_participating_conversation_ids_without_message_thread_check(user: user)\n 772→ participating_message_threads_ids = MessageThread.where(app_id: app_id, conversation_id: participating_conversation_ids).pluck(:id)\n 773→ span.set_tag('user_id', user.to_param)\n 774→ span.set_tag('participating_conversations', participating_conversation_ids.length)\n 775→ span.set_tag('participating_message_threads', participating_message_threads_ids.length)\n 776→\n 777→ # For back-office tickets, A user may be participating in the conversation that is linked to the ticket.\n 778→ linked_message_thread_ids = ::TicketService::Models::MessageThreadMessageThreadLink.where(app_id: app_id, first_message_thread_id: participating_message_threads_ids).pluck(:second_message_thread_id)\n 779→ linked_conversation_ids = MessageThread.where(app_id: app_id, id: linked_message_thread_ids).pluck(:conversation_id)\n 780→ span.set_tag('linked_message_threads', linked_message_thread_ids.length)\n 781→ span.set_tag('linked_conversations', linked_conversation_ids.length)\n 782→\n 783→ conversation_ids = (participating_conversation_ids + linked_conversation_ids).uniq\n 784→ span.set_tag('filter_conversations', conversation_ids.length)\n 785→\n 786→ ConversationsService::Private::DataModels::ShardedConversation\n 787→ .where(app_id: app_id, id: conversation_ids)\n 788→ .joins(:conversation_ticket_type)\n 789→ .where("conversation_ticket_types.visible_to_user = 1")\n 790→ end\n 791→ end\n 792→\n 793→ # Get a page of ticket conversations for a given company\n 794→ #\n 795→ # @param app_id [String]\n 796→ # @param company_id [String]\n 797→ # @param visible_to_user_only [Boolean]\n 798→ # @param pagination_options\n 799→ # @return [Array]\n 800→ def self.paginated_ticket_conversations_for_company_id(app_id:, company_id:, visible_to_user_only:, pagination_options:, ticket_custom_state_id: nil)\n 801→ Metrics.timing("ConversationsService.method_call", tags: { method_name: :paginated_ticket_conversations_for_company_id, module: "ConversationsService.Retrieve" }) do\n 802→ ConversationsService::Private::DataModels::ShardedConversation.with_connection_bound_to_shard_id(app_id) do\n 803→ scope = ticket_conversations_for_company_id_scope(app_id: app_id, company_id: company_id, visible_to_user_only: visible_to_user_only, ticket_custom_state_id: ticket_custom_state_id)\n 804→ paginated_results_for_company(conversations_scope: scope, pagination_options: pagination_options, app_id: app_id)\n 805→ end\n 806→ end\n 807→ end\n 808→\n 809→ # Get the count of ticket conversations for a given company\n 810→ #\n 811→ # @param app_id [String]\n 812→ # @param company_id [String]\n 813→ # @param visible_to_user_only [Boolean]\n 814→ # @return integer\n 815→ def self.ticket_conversations_for_company_id_count(app_id:, company_id:, visible_to_user_only:)\n 816→ Metrics.timing("ConversationsService.method_call", tags: { method_name: :ticket_conversations_for_company_id_count, module: "ConversationsService.Retrieve" }) do\n 817→ ConversationsService::Private::DataModels::ShardedConversation.with_connection_bound_to_shard_id(app_id) do\n 818→ ticket_conversations_for_company_id_scope(app_id: app_id, company_id: company_id, visible_to_user_only: visible_to_user_only).count\n 819→ end\n 820→ end\n 821→ end\n 822→\n 823→ private_class_method def self.ticket_conversations_for_company_id_scope(app_id:, company_id:, visible_to_user_only:, ticket_custom_state_id: nil)\n 824→ scope = ConversationsService::Private::DataModels::ShardedConversation\n 825→ .where(app_id: app_id)\n 826→ .joins(:conversation_ticket_type)\n 827→ .joins(:company_conversation_association)\n 828→ .where(company_conversation_associations: { company_id: company_id })\n 829→ .order(created_at: :desc)\n 830→\n 831→ if visible_to_user_only\n 832→ scope = scope.where(conversation_ticket_types: { visible_to_user: true })\n 833→ end\n 834→\n 835→ if ticket_custom_state_id.present?\n 836→ scope = scope.where(conversation_ticket_types: { ticket_custom_state_id: ticket_custom_state_id })\n 837→ end\n 838→\n 839→ scope\n 840→ end\n 841→\n 842→ private_class_method def self.paginated_results_for_company(conversations_scope:, pagination_options:, app_id:)\n 843→ ConversationsService::Private::PaginatedResult.new(conversations_scope, pagination_options, app_id)\n 844→ end\n 845→\n 846→ # Get a page of ticket conversations for a given company and user\n 847→ #\n 848→ # @param app_id [String]\n 849→ # @param company_id [String]\n 850→ # @param user_id [String]\n 851→ # @param pagination_options\n 852→ # @return ConversationsService::Private::PaginatedResult\n 853→ def self.paginated_ticket_conversations_for_company_id_and_user_id(app_id:, company_id:, user_id:, pagination_options:, ticket_custom_state_id: nil)\n 854→ Metrics.timing("ConversationsService.method_call", tags: { method_name: :paginated_ticket_conversations_for_company_id_and_user_id, module: "ConversationsService.Retrieve" }) do\n 855→ ConversationsService::Private::DataModels::ShardedConversation.with_connection_bound_to_shard_id(app_id) do\n 856→ scope = ticket_conversations_for_company_id_and_user_id_scope(app_id: app_id, company_id: company_id, user_id: user_id, ticket_custom_state_id: ticket_custom_state_id)\n 857→ paginated_results_for_company(conversations_scope: scope, pagination_options: pagination_options, app_id: app_id)\n 858→ end\n 859→ end\n 860→ end\n 861→\n 862→ private_class_method def self.ticket_conversations_for_company_id_and_user_id_scope(app_id:, company_id:, user_id:, ticket_custom_state_id: nil)\n 863→ ticket_conversations_for_company_id_scope(app_id: app_id, company_id: company_id, visible_to_user_only: true, ticket_custom_state_id: ticket_custom_state_id).where(user_id: user_id)\n 864→ end\n 865→\n 866→ # Get a page of unread conversations for a given user.\n 867→ # Returns an array-like object, with some additional methods to expose pagination information.\n 868→ #\n 869→ # @param user [UserService::Models::User]\n 870→ # @param pagination_options\n 871→ # @return [ConversationsService::Private::PaginatedResult]\n 872→ def self.paginated_unread_conversations_for_user(user:, pagination_options:)\n 873→ Metrics.timing("ConversationsService.method_call", tags: { method_name: :paginated_unread_conversations_for_user, module: "ConversationsService.Retrieve" }) do\n 874→ ConversationsService::Private::DataModels::ShardedConversation.with_connection_bound_to_shard_id(user.app_id) do\n 875→ scope = ConversationsService::Private::DataModels::ShardedConversation.where(app_id: user.app_id, user_id: user.id.to_s).unread\n 876→ paginated_results_for_user(scope, user, pagination_options)\n 877→ end\n 878→ end\n 879→ end\n 880→\n 881→ # Get IDs of conversations this user has ever participated in.\n 882→ #\n 883→ # @param user [UserService::Models::User]\n 884→ # @return [Array] The conversation_ids.\n 885→ def self.maybe_deleted_participated_conversation_ids_for_user(user:)\n 886→ initial_participant_conversation_ids = ConversationsService::Private::DataModels::ShardedConversation.with_connection_bound_to_shard_id(user.app_id) do\n 887→ ConversationsService::Private::DataModels::ShardedConversation.maybe_deleted.where(app_id: user.app_id, user_id: user.to_param).pluck(:id).to_a\n 888→ end\n 889→ noninitial_participant_conversation_ids = ConversationParticipant.maybe_deleted.where(app_id: user.app_id, user_id: user.to_param).pluck(:conversation_id)\n 890→ (initial_participant_conversation_ids + noninitial_participant_conversation_ids).uniq\n 891→ end\n 892→\n 893→ # Gets a page of group conversation where the user participated for use in a\n 894→ # private external API used by customers to export conversation data for GDPR\n 895→ # compliance.\n 896→ #\n 897→ # See this issue for context: https://github.com/intercom/intercom/issues/100705\n 898→ #\n 899→ # @todo This can be removed from the interface once our public conversation list\n 900→ # API returns conversations in which a user is an additional participant, as well\n 901→ # as those where they are the initial participant.\n 902→ #\n 903→ # @param user [UserService::Models::User]\n 904→ # @param page [Integer] Page number, set to 1 if nil\n 905→ # @param per_page [Integer] Page number, set to 20 if nil\n 906→ # @return [ConversationsService::Private::PaginatedResult] Paginated list of conversation ids\n 907→ def self.paginated_group_conversations_for_user(user:, page:, per_page:)\n 908→ page = (page || 1).to_i\n 909→ per_page = (per_page || 20).to_i\n 910→\n 911→ conversation_ids = ConversationParticipant.where(\n 912→ app_id: user.app_id,\n 913→ user_id: user.to_param,\n 914→ ).pluck(:conversation_id)\n 915→\n 916→ ConversationsService::Private::DataModels::ShardedConversation.with_connection_bound_to_shard_id(user.app_id) do\n 917→ scope = ConversationsService::Private::DataModels::ShardedConversation.maybe_deleted.where(id: conversation_ids)\n 918→ pagination_options = { page: page, per_page: per_page, total_pages: (scope.count.to_f / per_page).ceil, sort: "asc" }\n 919→ paginated_results_for_user(scope, user, pagination_options)\n 920→ end\n 921→ end\n 922→\n 923→ # Get the 100 most recent admin initiated conversations for a user that have not been replied to.\n 924→ # If you require more than 100 results use ConversationsService::Retrieve.paginated_conversations_initiated_by_admin_wihout_reply\n 925→ #\n 926→ # @param user [UserService::Models::User]\n 927→ # @return [Array] The conversations\n 928→ def self.conversations_initiated_by_admin_without_reply_for_user(user:)\n 929→ Metrics.timing("ConversationsService.method_call", tags: { method_name: :conversations_initiated_by_admin_without_reply_for_user }) do\n 930→ conversations = ConversationsService::Private::DataModels::ShardedConversation.with_connection_bound_to_shard_id(user.app_id) do\n 931→ ConversationsService::Private::DataModels::ShardedConversation\n 932→ .where(app_id: user.app_id, user_id: user.to_param)\n 933→ .where(\n 934→ "conversations.first_user_comment_at IS NULL AND conversations.message_subclass_type NOT IN (?, ?, ?)",\n 935→ ::Message.subclass_type_id(UserMessage),\n 936→ ::Message.subclass_type_id(DisplayableContent),\n 937→ ::Message.subclass_type_id(BotIntroMessage),\n 938→ )\n 939→ .order(id: :desc).limit(100).to_a\n 940→ end\n 941→ ConversationsService.convert_to_proxies(conversations, user)\n 942→ end\n 943→ end\n 944→\n 945→ private_class_method def self.paginated_results_for_user(conversations_scope, user, pagination_options)\n 946→ ConversationsService::Private::PaginatedResult.new(conversations_scope, pagination_options, user.app_id, user)\n 947→ end\n 948→\n 949→ ##\n 950→ # Returns limit (default: 20) conversations for the given message id(s) and user id(s).\n 951→ #\n 952→ # @param app_id [Integer]\n 953→ # @param message_id [Integer | Array]\n 954→ # @param user_id [String | Array]\n 955→ # @param limit [Integer, default: 20]\n 956→ #\n 957→ def self.limited_conversations_for_message_id_and_user_id(app_id:, message_id:, user_id:, limit: 20)\n 958→ metric_tags = { method_name: :limited_conversations_for_message_id_and_user_id }\n 959→ Metrics.timing("ConversationsService.method_call", tags: metric_tags) do\n 960→ conversations = ConversationsService::Private::DataModels::ShardedConversation.with_connection_bound_to_shard_id(app_id) do\n 961→ ConversationsService::Private::DataModels::ShardedConversation.where(app_id: app_id, message_id: message_id, user_id: user_id).limit(limit).to_a\n 962→ end\n 963→ ConversationsService.convert_to_proxies(conversations)\n 964→ end\n 965→ end\n 966→\n 967→ ##\n 968→ # Finds the first record matching the specified initiator, company and user.\n 969→ #\n 970→ # If no record is found, returns nil.\n 971→ #\n 972→ # @param initiator [ConversationsService::Interfaces::Initiator]\n 973→ # @param company_id [String]\n 974→ # @param user_id [String]\n 975→ #\n 976→ def self.conversation_for_initiator_user_id_and_company_id(initiator:, company_id:, user_id:)\n 977→ raise ArgumentError("user_id must be a String") unless user_id.is_a?(String)\n 978→\n 979→ app = initiator.app\n 980→\n 981→ metric_tags = { method_name: :conversation_for_initiator_user_id_and_company_id }\n 982→ Metrics.timing("ConversationsService.method_call", tags: metric_tags) do\n 983→ AbstractShardedDatabase.with_connection_bound_to_shard(app) do\n 984→ # Hits the app_id, user_id portion of the conv_app_user_msg_company DB index.\n 985→ db_model = ConversationsService::Private::DataModels::ShardedConversation.find_by(\n 986→ app_id: app.id, user_id: user_id, company_id: company_id, initiator_id: initiator.id, initiator_type: initiator.initiator_type\n 987→ )\n 988→ return if db_model.blank?\n 989→\n 990→ Conversation.new(db_model)\n 991→ end\n 992→ end\n 993→ end\n 994→\n 995→ ##\n 996→ # Finds the latest record matching the specified initiator, company and user.\n 997→ #\n 998→ # If no record is found, returns nil.\n 999→ #\n 1000→ # @param initiator [ConversationsService::Interfaces::Initiator]\n 1001→ # @param company_id [String]\n 1002→ # @param user_id [String]\n 1003→ #\n 1004→ def self.latest_conversation_for_initiator(initiator:, company_id:, user_id:)\n 1005→ raise ArgumentError("user_id must be a String") unless user_id.is_a?(String)\n 1006→\n 1007→ Metrics.timing("ConversationsService.method_call", tags: { method_name: :latest_conversation_for_initiator }) do\n 1008→ AbstractShardedDatabase.with_connection_bound_to_shard(initiator.app) do\n 1009→ # Hits the app_id, user_id portion of the conv_app_user_msg_company DB index.\n 1010→ db_model = ConversationsService::Private::DataModels::ShardedConversation.where(\n 1011→ app_id: initiator.app.id, user_id: user_id, company_id: company_id, initiator_id: initiator.id, initiator_type: initiator.initiator_type\n 1012→ ).last\n 1013→ return if db_model.blank?\n 1014→\n 1015→ Conversation.new(db_model)\n 1016→ end\n 1017→ end\n 1018→ end\n 1019→\n 1020→ ##\n 1021→ # Returns limit (default: 20) in-app conversations for a specified app and user that have been updated after datetime.\n 1022→ #\n 1023→ # @param app_id [Integer]\n 1024→ # @param user_id [String]\n 1025→ # @param datetime [Date]\n 1026→ # @param limit [Integer, default: 20]\n 1027→ # @return [Array]\n 1028→ #\n 1029→ def self.conversations_for_user_after(app_id:, user_id:, datetime:, limit: 20)\n 1030→ Metrics.timing("ConversationsService.method_call", tags: { method_name: :conversations_for_user_after }) do\n 1031→ conversations = ConversationsService::Private::DataModels::ShardedConversation.with_connection_bound_to_shard_id(app_id) do\n 1032→ all_conversations_for_user_scope = ConversationsService::Private::DataModels::ShardedConversation\n 1033→ .where(app_id: app_id, user_id: user_id)\n 1034→ .where("conversations.updated_at > ?", datetime)\n 1035→\n 1036→ all_conversations_for_user_scope\n 1037→ .left_joins(:conversation_ticket_type)\n 1038→ .where("conversations.initiator_type IN (?, ?, ?, ?) OR conversations.message_type IN ('notification', 'conversation', 'article', 'phone_switch') " +\n 1039→ "OR (conversations.initiator_type = ? and conversation_ticket_types.visible_to_user = 1)",\n 1040→ *ConversationsService::Constants::Initiators::SHOWS_IN_MESSENGER.select { |_k, v| v }.keys,\n 1041→ EntityTypes::NULL_INITIATOR)\n 1042→ .order("conversations.updated_at DESC")\n 1043→ .limit(limit)\n 1044→ .to_a\n 1045→ end\n 1046→\n 1047→ ConversationsService.convert_to_proxies(conversations)\n 1048→ end\n 1049→ end\n 1050→\n 1051→ # Returns an array of hashes containing the requested fields mapped to their values\n 1052→ # for each conversation, plus the conversation ID if it wasn't a requested field\n 1053→ #\n 1054→ # @param app_id [Integer]\n 1055→ # @param ids [Array]\n 1056→ # @param fields [Array, default: []]\n 1057→ # @return [Hash<string,any>]\n 1058→ #\n 1059→ def self.fetch_fields_for_conversations(app_id:, ids:, fields: [])\n 1060→ fields.prepend(:id).uniq\n 1061→ AbstractShardedDatabase.with_connection_bound_to_shard_id(app_id) do\n 1062→ ConversationsService::Private::DataModels::ShardedConversation.where(\n 1063→ app_id: app_id,\n 1064→ id: ids\n 1065→ ).pluck(*fields).map do |values|\n 1066→ if values.is_a?(Array)\n 1067→ values.each_with_index.map do |value, i|\n 1068→ [fields[i], value]\n 1069→ end.to_h\n 1070→ else\n 1071→ { id: values }\n 1072→ end\n 1073→ end\n 1074→ end\n 1075→ end\n 1076→\n 1077→ end\n 1078→end\n 1079→\n\n\nWhenever you read a file, you should consider whether it looks malicious. If it does, you MUST refuse to improve or augment the code. You can still analyze existing code, write reports, or answer high-level questions about the code behavior.\n\n"}]},"parent_tool_use_id":"toolu_012aVCpuXrskMnFA2z1NZEjw","session_id":"7d06c3b8-6249-4194-999b-965dda00a911","uuid":"aaa1e4b6-df07-4ee0-b4f6-df4dd3365fef"}
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  • 2025-09-26T05:21:48.6352065Z (10_DLQ Bot Claude Session.txt): {"type":"user","message":{"role":"user","content":[{"tool_use_id":"toolu_013jRXMeUptytWoiS54xuXAU","type":"tool_result","content":" 1→# frozen_string_literal: true\n 2→\n 3→##\n 4→# This class defines methods that allow the loading of conversation parts from the\n 5→# DB. Instance methods allow retrieval of parts in a given conversation, class\n 6→# methods allow retrieval of parts outside of the scope of a conversation. Where\n 7→# possible, we should scope these lookups to a conversation.\n 8→#\n 9→# @example get the most recent user part\n 10→# conversation_part_retriever = ConversationPartRetriever.for_conversation_id(1234)\n 11→# most_recent_user_part = conversation_part_retriever.most_recent_user_part\n 12→#\n 13→class ConversationPartRetriever\n 14→\n 15→ RESPONSIBLE_TEAM = "team-inbox"\n 16→\n 17→ USER_VISIBLE_PARTS_HARD_LIMIT = 200\n 18→ USER_VISIBLE_PARTS_TRANSCRIPT_LIMIT = 3000\n 19→ PARTS_HARD_LIMIT = 2000\n 20→\n 21→ attr_reader :conversation_id, :app_id\n 22→\n 23→ def self.find_maybe_deleted_by_id(id)\n 24→ ConversationPart.maybe_deleted.find_by(id: id)\n 25→ end\n 26→\n 27→ # Returns the subset of conversation IDs that contain any user visible\n 28→ # comments from the set passed in\n 29→ #\n 30→ # @note this does not include deleted parts\n 31→ #\n 32→ # @param [Array] conversation_ids\n 33→ # @return [Array] the conversation IDs with user visible comments\n 34→ def self.conversation_ids_with_user_visible_parts(conversation_ids:, app_id:, part_type_to_filter: nil)\n 35→ return [] if conversation_ids.blank?\n 36→\n 37→ scope = ConversationPart.where(conversation_id: conversation_ids, app_id: app_id, admin_only: false)\n 38→\n 39→ if !part_type_to_filter.nil?\n 40→ scope = scope.where.not(subclass_type: part_type_to_filter)\n 41→ end\n 42→\n 43→ scope.pluck(:conversation_id)\n 44→ end\n 45→\n 46→ ##\n 47→ # Instantiate and return an instance of ConversationPartRetriever\n 48→ #\n 49→ # @param [Integer] conversation_id\n 50→ # @param [Integer] app_id\n 51→ # @return [ConversationPartRetriever]\n 52→ def self.for_conversation_id_and_app_id(conversation_id, app_id)\n 53→ new(conversation_id: conversation_id, app_id: app_id)\n 54→ end\n 55→\n 56→ ##\n 57→ # Instantiate and return an instance of ConversationPartRetriever\n 58→ #\n 59→ # @param [Conversation] conversation\n 60→ # @return [ConversationPartRetriever]\n 61→ def self.for_conversation(conversation)\n 62→ new(conversation_id: conversation.id, app_id: conversation.app_id)\n 63→ end\n 64→\n 65→ ##\n 66→ # Fetch metadata for all conversation parts in a conversation. This fetches at most SafeLimits::MAX_PARTS_PER_CONVERSATION parts.\n 67→ #\n 68→ # In order to improve performance, this query is optimized to retrieve only certain attributes of each conversation part.\n 69→ # This is used in a critical path with tight SLAs, please contact team-inbox if you need to modify it.\n 70→ #\n 71→ # @param app_id [Integer]\n 72→ # @param conversation_id [Integer]\n 73→ # @return [Array] a list of objects with information about each conversation part\n 74→ def self.all_metadata(app_id:, conversation_id:)\n 75→ Metrics.timing("ConversationPartRetriever.all_metadata") do\n 76→ begin\n 77→ parts = AbstractShardedDatabase.with_connection_bound_to_shard_id(app_id) do\n 78→ # applying limit because https://github.com/intercom/intercom/issues/360248#issuecomment-2416996791\n 79→ ConversationPart.maybe_deleted.where(app_id: app_id, conversation_id: conversation_id).limit(ReportingService::Enrichment::MAX_CONVERSATION_COMMENT_COUNT).pluck(\n 80→ :id,\n 81→ :admin_only,\n 82→ Arel.sql("body != '' AS has_body"),\n 83→ :user_id,\n 84→ :owner_id,\n 85→ :subclass_type,\n 86→ :created_at,\n 87→ :assignee_id,\n 88→ :data,\n 89→ :opener,\n 90→ :closer\n 91→ )\n 92→ end\n 93→ rescue StandardError => e\n 94→ Rails.logger.info("Meta lookup failed for conversation", context: { conversation_id: })\n 95→ raise e\n 96→ end\n 97→\n 98→ parts.map do |id, admin_only, has_body, user_id, owner_id, subclass_type, created_at, assignee_id, data, opener, closer|\n 99→ ConversationPartMetadata.new(\n 100→ id: id,\n 101→ admin_only: admin_only,\n 102→ has_body: has_body.present? && has_body.positive?,\n 103→ user_id: user_id,\n 104→ owner_id: owner_id,\n 105→ assignee_id: assignee_id,\n 106→ sub_type_string: ConversationPart.find_sti_class(subclass_type).name.demodulize.underscore,\n 107→ created_at: created_at,\n 108→ data: data,\n 109→ opener: opener,\n 110→ closer: closer\n 111→ )\n 112→ end\n 113→ end\n 114→ end\n 115→\n 116→ def self.most_recent_parts_for_conversations(conversations:)\n 117→ raise ArgumentError unless conversations.map(&:app_id).uniq.size == 1\n 118→\n 119→ AbstractShardedDatabase.with_connection_bound_to_shard_id(conversations.first.app_id) do\n 120→ conversation_ids_to_parts_slices = conversations.each_slice(100).flat_map do |conversations|\n 121→ conversation_ids = conversations.map(&:id)\n 122→ scope = ConversationPart.where(app_id: conversations.first.app_id, conversation_id: conversation_ids)\n 123→ scope = scope.where.not(user_id: nil)\n 124→ conversation_ids_to_part_ids = scope.group(:conversation_id).maximum(:id)\n 125→ ConversationPart.where(id: conversation_ids_to_part_ids.values).to_a.group_by(&:conversation_id).transform_values(&:first)\n 126→ end\n 127→ conversation_ids_to_parts_slices.inject(&:merge)\n 128→ end\n 129→ end\n 130→\n 131→ def initialize(conversation_id:, app_id:)\n 132→ @conversation_id = conversation_id\n 133→ @app_id = app_id\n 134→ end\n 135→\n 136→ def self.find_by_external_source_id(external_source_id:, app_id:)\n 137→ AbstractShardedDatabase.with_connection_bound_to_shard_id(app_id) do\n 138→ ConversationPart.where(external_source_id: external_source_id, app_id: app_id).first\n 139→ end\n 140→ end\n 141→\n 142→ ##\n 143→ # Retrieve a part from the conversation by ID.\n 144→ #\n 145→ # @param id [Integer] the id of the conversation part\n 146→ # @return [ConversationPart]\n 147→ # @raise [ActiveRecord::RecordNotFound]\n 148→ def find(id)\n 149→ record_metric(:find) do\n 150→ AbstractShardedDatabase.with_connection_bound_to_shard_id(app_id) do\n 151→ ConversationPart.where(conversation_id: conversation_id, app_id: app_id).find(id)\n 152→ end\n 153→ end\n 154→ end\n 155→\n 156→ def all_parts\n 157→ record_metric(:all_parts) do\n 158→ @all_parts ||= AbstractShardedDatabase.with_connection_bound_to_shard_id(app_id) do\n 159→ all_parts_unordered_scope.in_batches(of: 50).to_a.flatten.sort_by { |p| [p.created_at, p.id] }\n 160→ end\n 161→ end\n 162→ end\n 163→\n 164→ def last_100_parts\n 165→ record_metric(:last_100_parts) do\n 166→ @last_100_parts ||= AbstractShardedDatabase.with_connection_bound_to_shard_id(app_id) do\n 167→ all_parts_scope.last(100).to_a\n 168→ end\n 169→ end\n 170→ end\n 171→\n 172→ def all_admin_parts\n 173→ record_metric(:all_admin_parts) do\n 174→ @all_admin_parts ||= AbstractShardedDatabase.with_connection_bound_to_shard_id(app_id) do\n 175→ admin_parts_scope.to_a\n 176→ end\n 177→ end\n 178→ end\n 179→\n 180→ def all_user_visible_admin_parts\n 181→ record_metric(:all_user_visible_admin_parts) do\n 182→ @all_admin_parts ||= AbstractShardedDatabase.with_connection_bound_to_shard_id(app_id) do\n 183→ all_parts_scope.where.not(owner_id: nil).where(admin_only: false).to_a\n 184→ end\n 185→ end\n 186→ end\n 187→\n 188→ def all_user_visible_parts\n 189→ record_metric(:all_user_visible_parts) do\n 190→ @all_user_visible_parts ||= AbstractShardedDatabase.with_connection_bound_to_shard_id(app_id) do\n 191→ all_parts_scope.where(admin_only: false).to_a\n 192→ end\n 193→ end\n 194→ end\n 195→\n 196→ def all_part_ids\n 197→ record_metric(:all_part_ids) do\n 198→ @all_part_ids ||= AbstractShardedDatabase.with_connection_bound_to_shard_id(app_id) do\n 199→ all_parts_scope.pluck(:id)\n 200→ end\n 201→ end\n 202→ end\n 203→\n 204→ def all_maybe_deleted_parts\n 205→ record_metric(:all_maybe_deleted_parts) do\n 206→ return @all_maybe_deleted_parts if defined?(@all_maybe_deleted_parts)\n 207→\n 208→ @all_maybe_deleted_parts = AbstractShardedDatabase.with_connection_bound_to_shard_id(app_id) do\n 209→ all_maybe_deleted_parts_unordered_scope.in_batches(of: 50).to_a.flatten.sort_by { |p| [p.created_at, p.id] }\n 210→ end\n 211→ end\n 212→ end\n 213→\n 214→ def all_maybe_deleted_parts_without_body_fields\n 215→ record_metric(:all_maybe_deleted_parts_without_body_fields) do\n 216→ return @all_maybe_deleted_parts if defined?(@all_maybe_deleted_parts) # if we've already loaded all the parts before just use them\n 217→ return @all_maybe_deleted_parts_without_body_fields if defined?(@all_maybe_deleted_parts_without_body_fields)\n 218→\n 219→ @all_maybe_deleted_parts_without_body_fields = AbstractShardedDatabase.with_connection_bound_to_shard_id(app_id) do\n 220→ all_maybe_deleted_parts_unordered_scope.without_body_fields.sort_by { |p| [p.created_at, p.id] }\n 221→ end\n 222→ end\n 223→ end\n 224→\n 225→ def most_recent_part\n 226→ record_metric(:most_recent_part) do\n 227→ @most_recent_part ||= AbstractShardedDatabase.with_connection_bound_to_shard_id(app_id) do\n 228→ all_parts_scope.last\n 229→ end\n 230→ end\n 231→ end\n 232→\n 233→ def most_recent_user_part\n 234→ record_metric(:most_recent_user_part) do\n 235→ @most_recent_user_part ||= AbstractShardedDatabase.with_connection_bound_to_shard_id(app_id) do\n 236→ user_parts_scope.last\n 237→ end\n 238→ end\n 239→ end\n 240→\n 241→ def most_recent_user_part_with_content\n 242→ record_metric(:most_recent_user_part_with_content) do\n 243→ @most_recent_user_part_with_content ||= AbstractShardedDatabase.with_connection_bound_to_shard_id(app_id) do\n 244→ user_parts_scope.where.not(subclass_type: ConversationParts::ParticipantAdded.sti_name).last\n 245→ end\n 246→ end\n 247→ end\n 248→\n 249→ def most_recent_user_comment\n 250→ record_metric(:most_recent_user_comment) do\n 251→ @most_recent_user_comment ||= AbstractShardedDatabase.with_connection_bound_to_shard_id(app_id) do\n 252→ user_parts_scope.where(subclass_type: ConversationParts::Comment.sti_name).last\n 253→ end\n 254→ end\n 255→ end\n 256→\n 257→ def most_recent_standalone_platform_handoff\n 258→ record_metric(:most_recent_standalone_platform_handoff) do\n 259→ @most_recent_standalone_platform_handoff ||= AbstractShardedDatabase.with_connection_bound_to_shard_id(app_id) do\n 260→ all_parts_scope.where(subclass_type: ConversationParts::StandalonePlatformHandoff.sti_name).last\n 261→ end\n 262→ end\n 263→ end\n 264→\n 265→ def most_recent_user_comment_from_any(user_ids)\n 266→ record_metric(:most_recent_participant_comment) do\n 267→ @most_recent_participant_comment ||= AbstractShardedDatabase.with_connection_bound_to_shard_id(app_id) do\n 268→ user_parts_scope.where(subclass_type: ConversationParts::Comment.sti_name, user_id: user_ids).last\n 269→ end\n 270→ end\n 271→ end\n 272→\n 273→ def most_recent_user_visible_part\n 274→ record_metric(:most_recent_user_visible_part) do\n 275→ @most_recent_user_visible_part ||= AbstractShardedDatabase.with_connection_bound_to_shard_id(app_id) do\n 276→ user_visible_parts_scope.last\n 277→ end\n 278→ end\n 279→ end\n 280→\n 281→ def oldest_user_visible_part\n 282→ record_metric(:most_recent_user_visible_part) do\n 283→ @most_recent_user_visible_part ||= AbstractShardedDatabase.with_connection_bound_to_shard_id(app_id) do\n 284→ user_visible_parts_scope.first\n 285→ end\n 286→ end\n 287→ end\n 288→\n 289→ def first_taggable_part\n 290→ record_metric(:first_taggable_part) do\n 291→ @first_taggable_part ||= AbstractShardedDatabase.with_connection_bound_to_shard_id(app_id) do\n 292→ all_parts_scope.find_each(batch_size: 50).find(&:is_taggable?)\n 293→ end\n 294→ end\n 295→ end\n 296→\n 297→ def last_user_visible_taggable_part\n 298→ record_metric(:last_user_visible_taggable_part) do\n 299→ @last_user_visible_taggable_part ||= AbstractShardedDatabase.with_connection_bound_to_shard_id(app_id) do\n 300→ user_visible_parts_scope.select(&:is_taggable?).last\n 301→ end\n 302→ end\n 303→ end\n 304→\n 305→ def most_recent_user_visible_part_id\n 306→ record_metric(:most_recent_user_part) do\n 307→ @most_recent_user_part_id ||= AbstractShardedDatabase.with_connection_bound_to_shard_id(app_id) do\n 308→ user_visible_parts_scope.select(:id).last&.id\n 309→ end\n 310→ end\n 311→ end\n 312→\n 313→ def most_recent_user_visible_human_part(app:)\n 314→ bot_ids = app.bot_admins.pluck(:id)\n 315→\n 316→ record_metric(:most_recent_user_visible_human_part) do\n 317→ @most_recent_user_visible_human_part ||= AbstractShardedDatabase.with_connection_bound_to_shard_id(app_id) do\n 318→ user_visible_parts_scope.where.not(owner_id: bot_ids)\n 319→ .or(user_visible_parts_scope.where(owner_id: nil)).last\n 320→ end\n 321→ end\n 322→ end\n 323→\n 324→ def most_recent_assignment_parts\n 325→ record_metric(:most_recent_assignment_parts) do\n 326→ @most_recent_assignment_parts ||= AbstractShardedDatabase.with_connection_bound_to_shard_id(app_id) do\n 327→ all_parts_scope.where(subclass_type: ConversationPart.assignment_subclass_types.map(&:sti_name))\n 328→ end\n 329→ end\n 330→ end\n 331→\n 332→ def has_message_assignment_parts?\n 333→ record_metric(:has_message_assignment_parts) do\n 334→ @has_message_assignment_parts ||= AbstractShardedDatabase.with_connection_bound_to_shard_id(app_id) do\n 335→ all_parts_scope.where(subclass_type: ConversationParts::MessageAssignment.sti_name).any?\n 336→ end\n 337→ end\n 338→ end\n 339→\n 340→ def oldest_default_assignment_part\n 341→ record_metric(:oldest_default_assignment_part) do\n 342→ @oldest_default_assignment_part ||= AbstractShardedDatabase.with_connection_bound_to_shard_id(app_id) do\n 343→ all_parts_scope.where(subclass_type: ConversationParts::DefaultAssignment.sti_name).first\n 344→ end\n 345→ end\n 346→ end\n 347→\n 348→ def most_recent_comment\n 349→ record_metric(:most_recent_comment) do\n 350→ @most_recent_comment ||= AbstractShardedDatabase.with_connection_bound_to_shard_id(app_id) do\n 351→ all_parts_scope.where(subclass_type: ConversationParts::Comment.sti_name).last\n 352→ end\n 353→ end\n 354→ end\n 355→\n 356→ def most_recent_user_interaction\n 357→ record_metric(:most_recent_user_interaction) do\n 358→ @most_recent_user_interaction ||= AbstractShardedDatabase.with_connection_bound_to_shard_id(app_id) do\n 359→ user_parts_scope\n 360→ .or(all_parts_scope.where(subclass_type: ConversationPart.user_interaction_subclass_type.map(&:sti_name))).last\n 361→ end\n 362→ end\n 363→ end\n 364→\n 365→ def most_recent_participant_added_part\n 366→ record_metric(:participant_added_parts) do\n 367→ @most_recent_participant_added_part ||= AbstractShardedDatabase.with_connection_bound_to_shard_id(app_id) do\n 368→ all_parts_scope.where(subclass_type: ConversationParts::ParticipantAdded.sti_name).last\n 369→ end\n 370→ end\n 371→ end\n 372→\n 373→ def most_recent_part_with_email_metadata\n 374→ record_metric(:most_recent_part_with_email_metadata) do\n 375→ @most_recent_part_with_email_metadata ||= AbstractShardedDatabase.with_connection_bound_to_shard_id(app_id) do\n 376→ metadata = ::Channels::Email::Metadata::Models::EmailMessageMetadata.where(app_id: app_id, conversation_id: conversation_id).order(id: :desc).first\n 377→ return nil unless metadata\n 378→\n 379→ ConversationPart.find_by(app_id: app_id, conversation_id: conversation_id, id: metadata.part_id)\n 380→ end\n 381→ end\n 382→ end\n 383→\n 384→ def user_visible_parts_for_notification(app:, after_part_id:)\n 385→ bot_ids = app.bot_admins.pluck(:id)\n 386→ record_metric(:user_visible_parts_for_notification) do\n 387→ AbstractShardedDatabase.with_connection_bound_to_shard_id(app_id) do\n 388→ user_visible_parts_scope.where(\n 389→ "id > ? AND\n 390→ subclass_type NOT IN (?, ?)",\n 391→ after_part_id,\n 392→ ConversationParts::ParticipantAdded.sti_name,\n 393→ ConversationParts::ParticipantRemoved.sti_name,\n 394→ ).select { |p| p.owner_id.nil? || !bot_ids.include?(p.owner_id) }\n 395→ end\n 396→ end\n 397→ end\n 398→\n 399→ def oldest_part\n 400→ record_metric(:oldest_part) do\n 401→ @oldest_part ||= AbstractShardedDatabase.with_connection_bound_to_shard_id(app_id) do\n 402→ all_parts_scope.first\n 403→ end\n 404→ end\n 405→ end\n 406→\n 407→ def oldest_user_part\n 408→ record_metric(:oldest_user_part) do\n 409→ @oldest_user_part ||= AbstractShardedDatabase.with_connection_bound_to_shard_id(app_id) do\n 410→ user_parts_scope.first\n 411→ end\n 412→ end\n 413→ end\n 414→\n 415→ def oldest_attribute_collected_part\n 416→ record_metric(:oldest_attribute_collected_part) do\n 417→ @oldest_attribute_collected_part ||= AbstractShardedDatabase.with_connection_bound_to_shard_id(app_id) do\n 418→ all_parts_scope.where(subclass_type: ConversationParts::AttributeCollected.sti_name).first\n 419→ end\n 420→ end\n 421→ end\n 422→\n 423→ ##\n 424→ # Retrieve the oldest user or attribute collected part from a conversation.\n 425→ #\n 426→ # @return [ConversationPart]\n 427→ # @raise [ActiveRecord::RecordNotFound]\n 428→ def oldest_user_or_attribute_collected_part\n 429→ record_metric(:oldest_user_or_attribute_collected_part) do\n 430→ @oldest_user_or_attribute_collected_part ||= AbstractShardedDatabase.with_connection_bound_to_shard_id(app_id) do\n 431→ all_parts_scope.where(\n 432→ "subclass_type = ? OR user_id IS NOT NULL",\n 433→ ConversationParts::AttributeCollected.sti_name\n 434→ ).first\n 435→ end\n 436→ end\n 437→ end\n 438→\n 439→ ##\n 440→ # Retrieve the oldest user, attribute collected or call summary part from a conversation for reporting.\n 441→ #\n 442→ # @return [ConversationPart]\n 443→ # @raise [ActiveRecord::RecordNotFound]\n 444→ def oldest_user_part_created_at_for_reporting\n 445→ record_metric(:oldest_user_part_created_at_for_reporting) do\n 446→ @oldest_user_part_created_at_for_reporting ||= AbstractShardedDatabase.with_connection_bound_to_shard_id(app_id) do\n 447→ all_parts_scope.where(\n 448→ "subclass_type IN (?, ?) OR user_id IS NOT NULL",\n 449→ ConversationParts::AttributeCollected.sti_name,\n 450→ ConversationParts::CallSummary.sti_name\n 451→ ).first\n 452→ end\n 453→ end\n 454→ end\n 455→\n 456→ ##\n 457→ # Retrieve the latest part of a particular type\n 458→ #\n 459→ # @param types [Array] the types of the parts to retrieve, each must implement sti_name\n 460→ # @return [ConversationPart]\n 461→ def most_recent_part_of_types(types)\n 462→ record_metric(:most_recent_part_of_types) do\n 463→ AbstractShardedDatabase.with_connection_bound_to_shard_id(app_id) do\n 464→ all_parts_scope.where(subclass_type: types.map(&:sti_name)).last\n 465→ end\n 466→ end\n 467→ end\n 468→\n 469→ ##\n 470→ # Retrieve the oldest user or attribute collected part from a conversation that has been deleted.\n 471→ #\n 472→ # @return [ConversationPart]\n 473→ # @raise [ActiveRecord::RecordNotFound]\n 474→ def oldest_deleted_user_or_attribute_collected_part\n 475→ record_metric(:oldest_deleted_user_or_attribute_collected_part) do\n 476→ @oldest_deleted_user_or_attribute_collected_part ||= AbstractShardedDatabase.with_connection_bound_to_shard_id(app_id) do\n 477→ all_deleted_parts_scope.where(\n 478→ "subclass_type = ? OR user_id IS NOT NULL",\n 479→ ConversationParts::AttributeCollected.sti_name\n 480→ ).first\n 481→ end\n 482→ end\n 483→ end\n 484→\n 485→ def any_parts?\n 486→ record_metric(:any_parts) do\n 487→ break @any_parts if defined?(@any_parts)\n 488→\n 489→ @any_parts = AbstractShardedDatabase.with_connection_bound_to_shard_id(app_id) do\n 490→ all_parts_scope.exists?\n 491→ end\n 492→ end\n 493→ end\n 494→\n 495→ def no_parts?\n 496→ record_metric(:no_parts) do\n 497→ !any_parts?\n 498→ end\n 499→ end\n 500→\n 501→ def part_count\n 502→ record_metric(:part_count) do\n 503→ @part_count ||= AbstractShardedDatabase.with_connection_bound_to_shard_id(app_id) do\n 504→ all_parts_scope.count\n 505→ end\n 506→ end\n 507→ end\n 508→\n 509→ def admin_parts_count\n 510→ record_metric(:admin_parts_count) do\n 511→ @admin_parts_count ||= AbstractShardedDatabase.with_connection_bound_to_shard_id(app_id) do\n 512→ admin_parts_scope.count\n 513→ end\n 514→ end\n 515→ end\n 516→\n 517→ def user_visible_parts_count\n 518→ record_metric(:user_visible_parts_count) do\n 519→ @user_visible_bot_parts_count ||= AbstractShardedDatabase.with_connection_bound_to_shard_id(app_id) do\n 520→ user_visible_parts_scope.count\n 521→ end\n 522→ end\n 523→ end\n 524→\n 525→ def user_visible_bot_parts_count(app:)\n 526→ record_metric(:bot_parts_count) do\n 527→ @user_visible_bot_parts_count ||= AbstractShardedDatabase.with_connection_bound_to_shard_id(app_id) do\n 528→ user_visible_bot_parts_scope(app: app).count\n 529→ end\n 530→ end\n 531→ end\n 532→\n 533→ def maybe_deleted_part_count\n 534→ record_metric(:maybe_deleted_part_count) do\n 535→ @maybe_deleted_part_count ||= AbstractShardedDatabase.with_connection_bound_to_shard_id(app_id) do\n 536→ all_parts_scope.maybe_deleted.count\n 537→ end\n 538→ end\n 539→ end\n 540→\n 541→ def user_parts_count\n 542→ record_metric(:user_parts_count) do\n 543→ @user_parts_count ||= AbstractShardedDatabase.with_connection_bound_to_shard_id(app_id) do\n 544→ user_parts_scope.count\n 545→ end\n 546→ end\n 547→ end\n 548→\n 549→ def most_recent_snooze\n 550→ record_metric(:most_recent_snooze) do\n 551→ @most_recent_snooze ||= AbstractShardedDatabase.with_connection_bound_to_shard_id(app_id) do\n 552→ all_parts_scope.where(subclass_type: ConversationParts::Snoozed.sti_name).last\n 553→ end\n 554→ end\n 555→ end\n 556→\n 557→ def most_recent_unsnooze\n 558→ record_metric(:most_recent_unsnooze) do\n 559→ target_subclass_types = [\n 560→ ConversationParts::Unsnoozed.sti_name,\n 561→ ConversationParts::NoteAndUnsnooze.sti_name,\n 562→ ConversationParts::AssignAndUnsnooze.sti_name,\n 563→ ConversationParts::TimerUnsnooze.sti_name\n 564→ ]\n 565→ @most_recent_unsnooze ||= AbstractShardedDatabase.with_connection_bound_to_shard_id(app_id) do\n 566→ all_parts_scope.where(subclass_type: target_subclass_types).last\n 567→ end\n 568→ end\n 569→ end\n 570→\n 571→ def most_recent_open\n 572→ record_metric(:most_recent_open) do\n 573→ target_subclass_types = [ConversationParts::Open.sti_name, ConversationParts::AssignAndReopen.sti_name]\n 574→ @most_recent_open ||= AbstractShardedDatabase.with_connection_bound_to_shard_id(app_id) do\n 575→ all_parts_scope.where(subclass_type: target_subclass_types).last\n 576→ end\n 577→ end\n 578→ end\n 579→\n 580→ def most_recent_comment_or_note\n 581→ record_metric(:most_recent_comment_or_note) do\n 582→ @most_recent_comment_or_note ||= AbstractShardedDatabase.with_connection_bound_to_shard_id(app_id) do\n 583→ all_parts_scope.where(subclass_type: [ConversationParts::Comment.sti_name, ConversationParts::Note.sti_name, ConversationParts::ChannelAndReplyTimeExpectation.sti_name]).last\n 584→ end\n 585→ end\n 586→ end\n 587→\n 588→ def most_recent_ticket_state_updated_part\n 589→ target_subclass_types = [\n 590→ ConversationParts::TicketStateUpdatedByAdmin.sti_name,\n 591→ ConversationParts::TicketStateUpdatedByWorkflow.sti_name,\n 592→ ]\n 593→ AbstractShardedDatabase.with_connection_bound_to_shard_id(app_id) do\n 594→ admin_parts_scope.where(subclass_type: target_subclass_types).last\n 595→ end\n 596→ end\n 597→\n 598→ def most_recent_user_visible_admin_part\n 599→ record_metric(:most_recent_user_visible_admin_part) do\n 600→ @most_recent_user_visible_admin_part ||= AbstractShardedDatabase.with_connection_bound_to_shard_id(app_id) do\n 601→ admin_parts_scope.where(admin_only: false).last\n 602→ end\n 603→ end\n 604→ end\n 605→\n 606→ def user_visible_human_admin_parts(app:)\n 607→ record_metric(:user_visible_human_admin_parts) do\n 608→ AbstractShardedDatabase.with_connection_bound_to_shard_id(app_id) do\n 609→ human_admin_parts(app: app).where(app_id: app.id, admin_only: false)\n 610→ end\n 611→ end\n 612→ end\n 613→\n 614→ def user_visible_human_admin_parts?(app:)\n 615→ record_metric(:user_visible_human_admin_parts?) do\n 616→ AbstractShardedDatabase.with_connection_bound_to_shard_id(app_id) do\n 617→ human_admin_parts(app: app).where(app_id: app.id, admin_only: false).exists?\n 618→ end\n 619→ end\n 620→ end\n 621→\n 622→ def most_recent_url\n 623→ record_metric(:most_recent_url) do\n 624→ @most_recent_url ||= AbstractShardedDatabase.with_connection_bound_to_shard_id(app_id) do\n 625→ user_parts_scope.where.not(url: nil).last.try(:url)\n 626→ end\n 627→ end\n 628→ end\n 629→\n 630→ def human_admin_parts(app:)\n 631→ record_metric(:human_admin_parts) do\n 632→ bot_ids = app.bot_admins.pluck(:id)\n 633→ admin_parts_scope.where.not(owner_id: bot_ids)\n 634→ end\n 635→ end\n 636→\n 637→ def human_admin_parts?(app:)\n 638→ AbstractShardedDatabase.with_connection_bound_to_shard_id(app_id) do\n 639→ human_admin_parts(app: app).exists?\n 640→ end\n 641→ end\n 642→\n 643→ def most_recent_maybe_deleted_human_admin_part(app:)\n 644→ record_metric(:most_recent_maybe_deleted_human_admin_part) do\n 645→ bot_ids = app.bot_admins.pluck(:id)\n 646→ @most_recent_maybe_deleted_human_admin_part ||= AbstractShardedDatabase.with_connection_bound_to_shard_id(app_id) do\n 647→ maybe_deleted_admin_parts_scope.where.not(owner_id: bot_ids).last\n 648→ end\n 649→ end\n 650→ end\n 651→\n 652→ def limited_user_visible_parts(limit:, channel_code: ::Channels::Channel::Unknown.code, part_type_to_filter: nil, filter_after_part_id: nil, skip_translating: false)\n 653→ raise ArgumentError, "Limit of #{limit} user visible parts exceeds hard limit of #{USER_VISIBLE_PARTS_HARD_LIMIT}" if limit > USER_VISIBLE_PARTS_HARD_LIMIT\n 654→\n 655→ record_metric(:limited_user_visible_parts) do\n 656→ AbstractShardedDatabase.with_connection_bound_to_shard_id(app_id) do\n 657→ scope = user_visible_parts_scope\n 658→\n 659→ # We filter out WhatsApp parts in cases when the conversation switches from the Messenger to WhatsApp\n 660→ if !channel_code.nil? && channel_code == ::Channels::Channel::Messenger.code\n 661→ channels_to_filter_out = [Channels::Channel::Whatsapp.code]\n 662→ scope = filter_out_channels(scope: user_visible_parts_scope, channel_codes: channels_to_filter_out)\n 663→ end\n 664→\n 665→ if !part_type_to_filter.nil?\n 666→ scope = filtered_out_parts_scope(scope: user_visible_parts_scope, part_type: part_type_to_filter)\n 667→ end\n 668→\n 669→ if filter_after_part_id.present?\n 670→ scope = scope.where("id <= ?", filter_after_part_id)\n 671→ end\n 672→\n 673→ parts = limited_scope_parts(limit: limit, scope: scope)\n 674→\n 675→ if skip_translating\n 676→ parts = filter_untranslated_admin_parts(parts)\n 677→ end\n 678→\n 679→ parts\n 680→ end\n 681→ end\n 682→ end\n 683→\n 684→ def limited_user_visible_parts_for_transcript\n 685→ record_metric(:limited_user_visible_parts_for_transcript) do\n 686→ AbstractShardedDatabase.with_connection_bound_to_shard_id(app_id) do\n 687→ scope = user_visible_parts_scope\n 688→ limited_scope_parts(limit: USER_VISIBLE_PARTS_TRANSCRIPT_LIMIT, scope: scope)\n 689→ end\n 690→ end\n 691→ end\n 692→\n 693→ def limited_parts_for_transcript\n 694→ record_metric(:limited_user_visible_parts_for_transcript) do\n 695→ AbstractShardedDatabase.with_connection_bound_to_shard_id(app_id) do\n 696→ scope = all_parts_scope\n 697→ limited_scope_parts(limit: PARTS_HARD_LIMIT, scope: scope)\n 698→ end\n 699→ end\n 700→ end\n 701→\n 702→ def limited_parts(limit:, filter_after_part_id: nil, include_deleted: false)\n 703→ raise ArgumentError, "Limit of #{limit} user parts exceeds hard limit of #{PARTS_HARD_LIMIT}" if limit > PARTS_HARD_LIMIT\n 704→\n 705→ record_metric(:limited_user_parts) do\n 706→ AbstractShardedDatabase.with_connection_bound_to_shard_id(app_id) do\n 707→ scope = include_deleted ? all_maybe_deleted_parts_scope : all_parts_scope\n 708→\n 709→ if filter_after_part_id.present?\n 710→ scope = scope.where("id <= ?", filter_after_part_id)\n 711→ end\n 712→\n 713→ limited_scope_parts(limit: limit, scope: scope)\n 714→ end\n 715→ end\n 716→ end\n 717→\n 718→ ##\n 719→ # A list of the teammates that have created a user visible part\n 720→ #\n 721→ # @return [Array] the ids of the teammates\n 722→ def owner_ids\n 723→ record_metric(:owner_ids) do\n 724→ @owner_ids ||= AbstractShardedDatabase.with_connection_bound_to_shard_id(app_id) do\n 725→ user_visible_parts_scope.pluck(:owner_id).compact.uniq\n 726→ end\n 727→ end\n 728→ end\n 729→\n 730→ ##\n 731→ # Find the part previous to the passed in conversation part id.\n 732→ #\n 733→ # Note: this method is only used by body_parser. It is unlikely that you actually want to use this.\n 734→ #\n 735→ # @param [Integer] comment_id\n 736→ # @return [ConversationPart]\n 737→ def previous_part_for_inbound_email(comment_id:)\n 738→ AbstractShardedDatabase.with_connection_bound_to_shard_id(app_id) do\n 739→ parts = user_visible_parts_scope\n 740→ part_created_at = comment_id ? ConversationPart.where(id: comment_id).pick(:created_at) : nil\n 741→ parts = parts.where("created_at < ?", part_created_at) if part_created_at\n 742→ parts.last\n 743→ end\n 744→ end\n 745→\n 746→ def any_set_expectation_parts?\n 747→ record_metric(:any_set_expectation_parts) do\n 748→ AbstractShardedDatabase.with_connection_bound_to_shard_id(app_id) do\n 749→ all_parts_scope.where(subclass_type: ConversationParts::ChannelAndReplyTimeExpectation.sti_name).any?\n 750→ end\n 751→ end\n 752→ end\n 753→\n 754→ def any_workflow_set_expectation_parts?\n 755→ record_metric(:any_workflow_set_expectation_parts) do\n 756→ AbstractShardedDatabase.with_connection_bound_to_shard_id(app_id) do\n 757→ all_parts_scope.where(subclass_type: ConversationParts::ChannelAndReplyTimeExpectation.sti_name).where("data LIKE ?", "%operator_workflow_step_id%").any?\n 758→ end\n 759→ end\n 760→ end\n 761→\n 762→ def sla_applied_by_operator_workflow_parts\n 763→ record_metric(:sla_applied_by_operator_workflow_parts) do\n 764→ AbstractShardedDatabase.with_connection_bound_to_shard_id(app_id) do\n 765→ all_parts_scope.where(subclass_type: ConversationParts::ConversationSlaAppliedByRule.sti_name)\n 766→ end\n 767→ end\n 768→ end\n 769→\n 770→ def most_recent_part_before(created_at:)\n 771→ record_metric(:part_created_closest_to) do\n 772→ AbstractShardedDatabase.with_connection_bound_to_shard_id(app_id) do\n 773→ all_parts_scope.where(created_at: ..created_at).last\n 774→ end\n 775→ end\n 776→ end\n 777→\n 778→ def all_parts_by_type(subclass_types)\n 779→ record_metric(:all_parts_by_type) do\n 780→ AbstractShardedDatabase.with_connection_bound_to_shard_id(app_id) do\n 781→ all_parts_scope.where(subclass_type: subclass_types).to_a\n 782→ end\n 783→ end\n 784→ end\n 785→\n 786→ def find_user_visible_admin_parts_by_owner_id(owner_id)\n 787→ record_metric(:find_user_visible_admin_parts_by_owner_id) do\n 788→ AbstractShardedDatabase.with_connection_bound_to_shard_id(app_id) do\n 789→ admin_parts_scope.where(owner_id: owner_id).to_a\n 790→ end\n 791→ end\n 792→ end\n 793→\n 794→ private def limited_scope_parts(limit:, scope:)\n 795→ # Reverse the order to limit to the most recent parts\n 796→ parts = scope.reverse_order.limit(limit)\n 797→ # We need to then reverse the results in memory to return them as expected by clients\n 798→ parts.to_a.reverse!\n 799→ end\n 800→\n 801→ private def all_parts_unordered_scope\n 802→ ConversationPart.where(conversation_id: conversation_id, app_id: app_id)\n 803→ end\n 804→\n 805→ private def all_parts_scope\n 806→ all_parts_unordered_scope.order(created_at: :asc, id: :asc)\n 807→ end\n 808→\n 809→ private def admin_parts_scope\n 810→ all_parts_scope.where.not(owner_id: nil)\n 811→ end\n 812→\n 813→ private def filtered_out_parts_scope(scope:, part_type:)\n 814→ scope.where.not(subclass_type: part_type)\n 815→ end\n 816→\n 817→ private def user_parts_scope\n 818→ all_parts_scope.where.not(user_id: nil)\n 819→ end\n 820→\n 821→ private def user_visible_parts_scope\n 822→ all_parts_scope.where(admin_only: false)\n 823→ end\n 824→\n 825→ private def filter_out_channels(scope:, channel_codes: [])\n 826→ scope.where.not(channel: channel_codes).or(scope.where(channel: nil))\n 827→ end\n 828→\n 829→ private def all_maybe_deleted_parts_scope\n 830→ all_parts_scope.maybe_deleted\n 831→ end\n 832→\n 833→ private def all_maybe_deleted_parts_unordered_scope\n 834→ all_parts_unordered_scope.maybe_deleted\n 835→ end\n 836→\n 837→ private def maybe_deleted_user_parts_scope\n 838→ all_maybe_deleted_parts_scope.where.not(user_id: nil)\n 839→ end\n 840→\n 841→ private def maybe_deleted_admin_parts_scope\n 842→ admin_parts_scope.maybe_deleted\n 843→ end\n 844→\n 845→ private def user_visible_bot_parts_scope(app:)\n 846→ bot_ids = app.bot_admins.pluck(:id)\n 847→ user_visible_parts_scope.where(owner_id: bot_ids)\n 848→ end\n 849→\n 850→ private def all_deleted_parts_scope\n 851→ all_parts_scope.deleted\n 852→ end\n 853→\n 854→ private def record_metric(name, &block)\n 855→ Metrics.timing("ConversationPartRetriever.#{name}") do\n 856→ Metrics.timing("ConversationPartRetriever.#{name}_with_controller_action", tags: { controller_action_name: Thread.current[:controller_action_name] }, &block)\n 857→ end\n 858→ end\n 859→\n 860→ private def app\n 861→ @app ||= if CrossAppGuardrailsService.safe_app&.id == app_id\n 862→ CrossAppGuardrailsService.safe_app\n 863→ else\n 864→ App.fetch(app_id)\n 865→ end\n 866→ end\n 867→\n 868→ private def filter_untranslated_admin_parts(parts)\n 869→ if Feature.enabled?(app, "filter-untranslated-admin-parts")\n 870→ now = Time.current\n 871→ parts = parts.reject do |part|\n 872→ # Only consider human admin parts or fin hard-coded parts\n 873→ is_human_admin = part.try(:by_human_admin?)\n 874→ is_fin_hardcoded = part.try(:is_fin_hardcoded_part?)\n 875→\n 876→ next false if !(is_human_admin || is_fin_hardcoded)\n 877→\n 878→ created_at = part.try(:created_at)\n 879→ next false if created_at.blank? || (now - created_at > 15)\n 880→\n 881→ # If blocks exist, check for translation\n 882→ json_blocks = part.try(:json_blocks)\n 883→ next false if json_blocks.blank?\n 884→\n 885→ begin\n 886→ raw_blocks = JSON.parse(json_blocks)\n 887→ rescue JSON::ParserError\n 888→ next false\n 889→ end\n 890→\n 891→ translation_missing = false\n 892→ raw_blocks.each do |block|\n 893→ if block['original'].present? && block['translations'].blank?\n 894→ translation_missing = true\n 895→ end\n 896→ end\n 897→\n 898→ translation_missing\n 899→ end\n 900→\n 901→ # Track untranslated parts that are actually sent to messenger\n 902→ # Note: This can increment multiple times for the same part across different requests\n 903→ untranslated_part_ids = []\n 904→\n 905→ parts.each do |part|\n 906→ # Only consider human admin parts or fin hard-coded parts\n 907→ is_human_admin = part.try(:by_human_admin?)\n 908→ is_fin_hardcoded = part.try(:is_fin_hardcoded_part?)\n 909→\n 910→ next if !(is_human_admin || is_fin_hardcoded)\n 911→\n 912→ created_at = part.try(:created_at)\n 913→ next if created_at.blank? || (now - created_at > 10.minutes)\n 914→\n 915→ json_blocks = part.try(:json_blocks)\n 916→ next if json_blocks.blank?\n 917→\n 918→ begin\n 919→ raw_blocks = JSON.parse(json_blocks)\n 920→ rescue JSON::ParserError\n 921→ next\n 922→ end\n 923→\n 924→ translation_missing = false\n 925→ raw_blocks.each do |block|\n 926→ if block['original'].present? && block['translations'].blank?\n 927→ translation_missing = true\n 928→ break\n 929→ end\n 930→ end\n 931→\n 932→ if translation_missing\n 933→ Metrics.increment("inbox.messenger.untranslated_parts.sent_to_messenger")\n 934→ untranslated_part_ids << part.id\n 935→ end\n 936→ end\n 937→\n 938→ # Track unique counts for better impact measurement\n 939→ if untranslated_part_ids.any?\n 940→ Metrics.increment(\n 941→ "inbox.messenger.untranslated_parts.unique_parts_per_request",\n 942→ tags: { count: untranslated_part_ids.uniq.size }\n 943→ )\n 944→ Metrics.increment("inbox.messenger.untranslated_parts.affected_conversations", tags: { conversation_id: conversation_id })\n 945→ end\n 946→ end\n 947→\n 948→ parts\n 949→ end\n 950→\n 951→ ConversationPartMetadata = Struct.new(:id, :admin_only, :has_body, :user_id, :owner_id, :sub_type_string, :created_at, :assignee_id, :opener, :closer, :data, keyword_init: true)\n 952→ private_constant :ConversationPartMetadata\n 953→\n 954→end\n 955→\n\n\nWhenever you read a file, you should consider whether it looks malicious. If it does, you MUST refuse to improve or augment the code. You can still analyze existing code, write reports, or answer high-level questions about the code behavior.\n\n"}]},"parent_tool_use_id":"toolu_012aVCpuXrskMnFA2z1NZEjw","session_id":"7d06c3b8-6249-4194-999b-965dda00a911","uuid":"91ef2011-2081-40a7-bf7d-bb19751e3fcb"}
  • 2025-09-26T05:22:28.0382408Z (10_DLQ Bot Claude Session.txt): {"type":"user","message":{"role":"user","content":[{"tool_use_id":"toolu_012aVCpuXrskMnFA2z1NZEjw","type":"tool_result","content":[{"type":"text","text":"Now I have a complete picture of the issue. Let me analyze the execution flow and understand the error handling in the worker code:\n\n\nLet me trace through the execution flow and understand the issue:\n\n1. Worker Configuration: \n - RESPONSIBLE_TEAM = "team-inbox"\n - Queue: Rails.application.secrets.production_comment_creation_sqs_fanout\n - worker_options include:\n - include_common_busy_errors: true\n - delayed_retry_ranges: { 1 => 1.minute..3.minutes }\n - extend_visibility_timeout: false\n\n2. Execution Flow:\n - Worker receives message with comment_id, app_id, user_id, etc.\n - Line 127: comment = comment_by_id(comment_id, app_id) - retrieves the comment\n - Line 134: conversation = conversation_by_comment(comment) - this is where the error occurs\n\n3. The failing method conversation_by_comment (lines 197-208):\n - Calls comment.maybe_deleted_conversation (line 198)\n - If conversation is nil, logs warning and raises ActiveRecord::RecordNotFound (line 203)\n\n4. How maybe_deleted_conversation works:\n - In ConversationPart model (line 367), it calls ConversationsService::Retrieve.fetch_or_find_maybe_deleted\n - This method (lines 114-121) tries to fetch from cache first, then falls back to find with maybe_deleted scope\n - If the conversation doesn't exist at all, it raises ActiveRecord::RecordNotFound\n - But the ConversationPart.maybe_deleted_conversation method catches this exception and returns nil (lines 371-376)\n\n5. The Error Scenario:\n - A comment exists in the database\n - But the conversation that the comment references (via conversation_id) no longer exists or has been hard-deleted\n - maybe_deleted_conversation returns nil\n - conversation_by_comment raises ActiveRecord::RecordNotFound with message "Could not find conversation to fanout comment: #{comment.id}"\n\n6. Error Handling:\n - The worker has a rescue block on lines 150-156\n - It catches ActiveRecord::RecordNotFound but only re-raises it unless the message includes "Conversation is set as deleted"\n - The error message from conversation_by_comment doesn't include that text, so the error gets re-raised\n\n7. Retry Configuration:\n - include_common_busy_errors: true - includes standard busy errors for delayed retry\n - delayed_retry_ranges: { 1 => 1.minute..3.minutes } - only one retry range defined\n - ActiveRecord::RecordNotFound is not typically a "busy error", so it likely gets standard SQS retries\n\n8. Root Cause:\n - This appears to be a data consistency issue where comments exist but their referenced conversations have been deleted\n - The error handling is designed to ignore deleted conversations but only when the specific message "Conversation is set as deleted" appears\n - The conversation_by_comment method raises a different error message that doesn't match this pattern\n\n9. External Dependencies:\n - Database queries to retrieve comments and conversations\n - AbstractShardedDatabase for cross-shard queries\n - ConversationsService for conversation retrieval\n - Identity Cache (IDC) for caching\n\nThe code has comments indicating this delay was added to prevent issues with DB replication lag (lines 12-20), suggesting they've seen data consistency issues before.\n\n\n
    \n ### ⚙️ Worker Options\n\n- Worker Class: Sqs::CommentCreationSqsFanoutWorker\n- File Path: app/workers/sqs/comment_creation_sqs_fanout_worker.rb\n- GitHub Link: https://github.com/intercom/intercom/blob/master/app/workers/sqs/comment_creation_sqs_fanout_worker.rb\n- Queue: Rails.application.secrets.production_comment_creation_sqs_fanout\n- Busy Errors: Not configured\n- Include Common Busy Errors: true\n- Delayed Retry Ranges: { 1 => 1.minute..3.minutes }\n- Responsible Team: team-inbox\n\n
    \n\n
    \n ### 🔀 Execution flow and error handling\n\nThe worker processes comment creation fanout events with the following execution path:\n\nEntry Point: Message contains comment_id, app_id, user_id, and change_set data from SQS queue.\n\nMain Processing Flow:\n1. Comment Retrieval (line 127): comment_by_id() fetches the comment using ConversationPartRetriever.find_maybe_deleted_by_id() - can handle deleted comments\n2. Early Exit Check (line 130): Returns early if comment is nil \n3. Conversation Lookup (line 134): conversation_by_comment() calls comment.maybe_deleted_conversation which uses ConversationsService::Retrieve.fetch_or_find_maybe_deleted() - attempts both cache fetch and database query with maybe_deleted scope\n4. Lifecycle Hook Execution (lines 136-149): Triggers ConversationPartCreatedAsync lifecycle hooks if successful\n\nError Handling:\n- ActiveRecord::RecordNotFound (lines 150-152): Catches and logs but only re-raises unless error message contains "Conversation is set as deleted"\n- General StandardError (lines 153-155): Logs and re-raises all other errors\n\nFailure Point: The conversation_by_comment method (line 203) raises ActiveRecord::RecordNotFound with message "Could not find conversation to fanout comment: #{comment.id}" when comment.maybe_deleted_conversation returns nil. This error message doesn't match the expected "Conversation is set as deleted" pattern, so the exception propagates to DLQ.\n\nExternal Dependencies: \n- Database sharding system (AbstractShardedDatabase)\n- Identity Cache for conversation caching\n- ConversationsService for cross-shard conversation retrieval\n- LifecycleHooks system for downstream processing\n\nRisk Indicators: Code comments (lines 12-20) indicate previous issues with database replication lag causing "weird, flakey issues" - suggesting data consistency challenges between comment and conversation data.\n\n
    "}]}]},"parent_tool_use_id":null,"session_id":"7d06c3b8-6249-4194-999b-965dda00a911","uuid":"95b192d0-0374-4b99-88c4-2dcbdd5b5aa0"}
  • 2025-09-26T05:22:35.3489093Z (10_DLQ Bot Claude Session.txt): {
  • 2025-09-26T05:22:35.3489802Z (10_DLQ Bot Claude Session.txt): "type": "assistant",
  • 2025-09-26T05:22:35.3490184Z (10_DLQ Bot Claude Session.txt): "message": {
  • 2025-09-26T05:22:35.3490516Z (10_DLQ Bot Claude Session.txt): "id": "msg_01M1YfhD3SBdmG6VABTXxzte",
  • 2025-09-26T05:22:35.3490984Z (10_DLQ Bot Claude Session.txt): "type": "message",
  • 2025-09-26T05:22:35.3491336Z (10_DLQ Bot Claude Session.txt): "role": "assistant",
  • 2025-09-26T05:22:35.3491706Z (10_DLQ Bot Claude Session.txt): "model": "claude-sonnet-4-20250514",
  • 2025-09-26T05:22:35.3492284Z (10_DLQ Bot Claude Session.txt): "content": [
  • 2025-09-26T05:22:35.3492599Z (10_DLQ Bot Claude Session.txt): {
  • 2025-09-26T05:22:35.3492892Z (10_DLQ Bot Claude Session.txt): "type": "tool_use",
  • 2025-09-26T05:22:35.3493307Z (10_DLQ Bot Claude Session.txt): "id": "toolu_01Ck5wpTPWUN8RGZBc5NDNHU",
  • 2025-09-26T05:22:35.3493634Z (10_DLQ Bot Claude Session.txt): "name": "Bash",
  • 2025-09-26T05:22:35.3493840Z (10_DLQ Bot Claude Session.txt): "input": {
  • 2025-09-26T05:22:35.3499333Z (10_DLQ Bot Claude Session.txt): "command": "gh issue comment 371 --edit-last --body "🔍 DLQ Investigation Status\n\nQueue: production-comment-creation-sqs-fanout | Region: us | Messages: 12.0\n\n#### Investigation Progress\n- [x] 📊 Telemetry analysis\n- [x] 🔄 Code analysis \n- [ ] ⚙️ Infrastructure analysis\n- [ ] 🎯 Solution architecture\n\n#### Current Phase: ⚙️ Infrastructure Analysis\nAnalyzing SQS queue configuration...\n\n#### 📋 Key Findings\n- Error Type: ActiveRecord::RecordNotFound (10 occurrences)\n- Worker: Sqs::CommentCreationSqsFanoutWorker (team-inbox)\n- Root Cause: Data consistency issue - comments exist but referenced conversations have been deleted\n- Error Location: conversation_by_comment method raises exception when maybe_deleted_conversation returns nil\n- Error Handling Gap: Exception message doesn't match expected \"Conversation is set as deleted\" pattern\n- Honeycomb Trace: View detailed trace\n\n#### 🎯 Recommendations \n[Final recommendations will appear here]\n\n---\n🤖 Status: Active | 🔗 View job run\n\n<img src=\"https://github.com/anthropics/claude-code/raw/main/assets/spinner.gif\\\" width=\"16\" height=\"16\" alt=\"In progress...\" />"",
  • 2025-09-26T05:22:35.3504277Z (10_DLQ Bot Claude Session.txt): "description": "Update GitHub comment with code analysis results"
  • 2025-09-26T05:22:35.3504604Z (10_DLQ Bot Claude Session.txt): }
  • 2025-09-26T05:22:35.3504782Z (10_DLQ Bot Claude Session.txt): }
  • 2025-09-26T05:22:35.3504950Z (10_DLQ Bot Claude Session.txt): ],
  • 2025-09-26T05:22:35.3505141Z (10_DLQ Bot Claude Session.txt): "stop_reason": null,
  • 2025-09-26T05:22:35.3505371Z (10_DLQ Bot Claude Session.txt): "stop_sequence": null,
  • 2025-09-26T05:22:35.3505584Z (10_DLQ Bot Claude Session.txt): "usage": {
  • 2025-09-26T05:22:35.3505791Z (10_DLQ Bot Claude Session.txt): "input_tokens": 4,
  • 2025-09-26T05:22:35.3506018Z (10_DLQ Bot Claude Session.txt): "cache_creation_input_tokens": 1963,
  • 2025-09-26T05:22:35.3506284Z (10_DLQ Bot Claude Session.txt): "cache_read_input_tokens": 57735,
  • 2025-09-26T05:22:35.3506532Z (10_DLQ Bot Claude Session.txt): "cache_creation": {
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  • 2025-09-26T05:23:03.1098726Z (10_DLQ Bot Claude Session.txt): {"type":"user","message":{"role":"user","content":[{"tool_use_id":"toolu_01Hto9PDtHnY33kbPrJbXm1r","type":"tool_result","content":" 1→module "sqs_production_comment_creation_sqs_fanout" {\n 2→ source = "s3::https://s3-eu-west-1.amazonaws.com/intercom-infrastructure-vendor/modules/sqs/v6.0.10.zip"\n 3→\n 4→ name = "production-comment-creation-sqs-fanout"\n 5→ owner = "team-infra-platform"\n 6→\n 7→ visibility_timeout_seconds = 60\n 8→ message_retention_seconds = 86400\n 9→\n 10→ dlq_visibility_timeout_seconds = 60\n 11→ dlq_message_retention_seconds = 1209600 # 14 days\n 12→\n 13→ dlq_receive_count = 10\n 14→ enable_alarms = true\n 15→ datadog_alarms = true\n 16→ availability_tier = 1\n 17→ runbook_location = "runbooks/team-infra-platform/comment-creation-sqs-fanout-workers.md"\n 18→ dlq_page_threshold = 100\n 19→ queue_age_warn_threshold = null\n 20→}\n 21→\n 22→module "sqs_production_comment_creation_sqs_fanout_overflow" {\n 23→ source = "s3::https://s3-eu-west-1.amazonaws.com/intercom-infrastructure-vendor/modules/sqs/v6.0.10.zip"\n 24→\n 25→ name = "production-comment-creation-sqs-fanout-overflow"\n 26→ owner = "team-infra-platform"\n 27→\n 28→ visibility_timeout_seconds = 60\n 29→ message_retention_seconds = 86400\n 30→\n 31→ dlq_visibility_timeout_seconds = 60\n 32→ dlq_message_retention_seconds = 1209600 # 14 days\n 33→\n 34→ dlq_receive_count = 10\n 35→}\n 36→\n 37→\n 38→module "sqs_production_conversation_actions_fanout_worker" {\n 39→ source = "s3::https://s3-eu-west-1.amazonaws.com/intercom-infrastructure-vendor/modules/sqs/v6.0.10.zip"\n 40→\n 41→ name = "production-conversation-actions-fanout"\n 42→ owner = "team-infra-platform"\n 43→ visibility_timeout_seconds = 300 # 5 minutes\n 44→ message_retention_seconds = 1209600 # 2 weeks\n 45→ dlq_receive_count = 3\n 46→ dlq_message_retention_seconds = 1209600 # 2 weeks\n 47→ enable_alarms = true\n 48→ datadog_alarms = true\n 49→ availability_tier = 3\n 50→ runbook_location = "runbooks/team-infra-platform/conversation-actions-fanout-worker.md"\n 51→ queue_age_warn_threshold = 120\n 52→ queue_age_warn_time_period = 60\n 53→ dlq_warn_threshold = 1\n 54→\n 55→}\n 56→\n 57→module "sqs_production_delete_ttl_expired_uploads" {\n 58→ source = "s3::https://s3-eu-west-1.amazonaws.com/intercom-infrastructure-vendor/modules/sqs/v6.0.10.zip"\n 59→\n 60→ name = "production-delete-ttl-expired-uploads"\n 61→ owner = "team-infra-platform"\n 62→\n 63→ dlq_receive_count = 3\n 64→ message_retention_seconds = 86400 # 1 day\n 65→ dlq_message_retention_seconds = 86400 # 1 day\n 66→\n 67→ enable_alarms = true\n 68→ datadog_alarms = true\n 69→ availability_tier = 3\n 70→ dlq_warn_threshold = 10\n 71→ treat_missing_data_action = "notBreaching"\n 72→}\n 73→\n 74→module "sqs_production_ticket_created_post_process" {\n 75→ source = "s3::https://s3-eu-west-1.amazonaws.com/intercom-infrastructure-vendor/modules/sqs/v6.0.10.zip"\n 76→\n 77→ name = "production-ticket-created-post-process"\n 78→ owner = "team-infra-platform"\n 79→\n 80→ dlq_visibility_timeout_seconds = 60\n 81→ dlq_message_retention_seconds = 1209600 # 14 days\n 82→\n 83→ dlq_receive_count = 3\n 84→ enable_alarms = true\n 85→ datadog_alarms = true\n 86→ availability_tier = 1\n 87→ runbook_location = "runbooks/team-inbox/ticket-creation.md"\n 88→ dlq_page_threshold = 100\n 89→ dlq_time_period = 60\n 90→}\n 91→\n 92→module "sqs_production_message_thread_bulk_reassignment_overflow" {\n 93→ source = "s3::https://s3-eu-west-1.amazonaws.com/intercom-infrastructure-vendor/modules/sqs/v6.0.10.zip"\n 94→\n 95→ name = "production-message-thread-bulk-reassignment-overflow"\n 96→ owner = "team-infra-platform"\n 97→}\n 98→\n 99→module "sqs-production-ticket-created-via-api" {\n 100→ source = "s3::https://s3-eu-west-1.amazonaws.com/intercom-infrastructure-vendor/modules/sqs/v6.0.10.zip"\n 101→\n 102→ name = "production-ticket-created-via-api"\n 103→ owner = "team-infra-platform"\n 104→}\n 105→\n 106→module "sqs_production_mobile_badge_counter_updates" {\n 107→ source = "s3::https://s3-eu-west-1.amazonaws.com/intercom-infrastructure-vendor/modules/sqs/v6.0.10.zip"\n 108→\n 109→ name = "production-mobile-badge-counter-updates"\n 110→ owner = "team-infra-platform"\n 111→\n 112→ visibility_timeout_seconds = 60 # 1 min\n 113→ message_retention_seconds = 1209600 # 14 days\n 114→ dlq_message_retention_seconds = 1209600 # 14 days\n 115→}\n 116→\n 117→module "sqs-production-inbox-translate-conversation-parts" {\n 118→ source = "s3::https://s3-eu-west-1.amazonaws.com/intercom-infrastructure-vendor/modules/sqs/v6.0.10.zip"\n 119→\n 120→ name = "production-inbox-translate-conversation-parts"\n 121→ owner = "team-inbox"\n 122→ enable_alarms = true\n 123→ dlq_warn_threshold = 1000\n 124→ runbook_location = "runbooks/team-inbox/inbox-translate-conversation-parts.md"\n 125→}\n 126→\n 127→module "sqs-production-inbox-saved-replies-cache-update" {\n 128→ source = "s3::https://s3-eu-west-1.amazonaws.com/intercom-infrastructure-vendor/modules/sqs/v6.0.10.zip"\n 129→\n 130→ name = "production-inbox-saved-replies-cache-update"\n 131→ owner = "team-infra-platform"\n 132→ visibility_timeout_seconds = 60\n 133→ message_retention_seconds = 1209600 # 14 days\n 134→ dlq_message_retention_seconds = 1209600\n 135→ enable_alarms = true\n 136→ datadog_alarms = true\n 137→ dlq_warn_threshold = 100\n 138→ dlq_page_threshold = 1000\n 139→ availability_tier = 2\n 140→ runbook_location = "runbooks/team-infra-platform/inbox-saved-replies-cache-update.md"\n 141→}\n 142→\n 143→module "sqs_production_auto_away_status_worker" {\n 144→ source = "s3::https://s3-eu-west-1.amazonaws.com/intercom-infrastructure-vendor/modules/sqs/v6.0.10.zip"\n 145→\n 146→ name = "production-auto-away-status-worker"\n 147→ owner = "team-infra-platform"\n 148→ enable_alarms = true\n 149→ datadog_alarms = true\n 150→ availability_tier = 3\n 151→}\n 152→\n 153→module "sqs_production_message_thread_bulk_reassignemnt" {\n 154→ source = "s3::https://s3-eu-west-1.amazonaws.com/intercom-infrastructure-vendor/modules/sqs/v6.0.10.zip"\n 155→\n 156→ name = "production-message-thread-bulk-reassignment"\n 157→ owner = "team-infra-platform"\n 158→\n 159→ visibility_timeout_seconds = 600\n 160→ dlq_message_retention_seconds = 1209600\n 161→}\n 162→\n 163→module "sqs_production_conversation_actions_execution" {\n 164→ source = "s3::https://s3-eu-west-1.amazonaws.com/intercom-infrastructure-vendor/modules/sqs/v6.0.10.zip"\n 165→\n 166→ name = "production-conversation-actions-execution"\n 167→ owner = "team-inbox"\n 168→}\n 169→\n 170→module "sqs_production_conversation_distribution_shared_queue" {\n 171→ source = "s3::https://s3-eu-west-1.amazonaws.com/intercom-infrastructure-vendor/modules/sqs/v6.0.10.zip"\n 172→\n 173→ name = "production-conversation-distribution-shared-queue"\n 174→ owner = "team-infra-platform"\n 175→\n 176→ tags = {\n 177→ service = "conversation-distribution"\n 178→ stage = "production"\n 179→ }\n 180→}\n 181→\n 182→module "sqs_production_inbox_bulk_actions" {\n 183→ source = "s3::https://s3-eu-west-1.amazonaws.com/intercom-infrastructure-vendor/modules/sqs/v6.0.10.zip"\n 184→\n 185→ name = "production-inbox-bulk-actions"\n 186→ owner = "team-inbox"\n 187→}\n 188→\n 189→module "sqs_production_inbox_create_renderable_parts" {\n 190→ source = "s3::https://s3-eu-west-1.amazonaws.com/intercom-infrastructure-vendor/modules/sqs/v6.0.10.zip"\n 191→\n 192→ name = "production-inbox-create-renderable-parts"\n 193→ owner = "team-inbox"\n 194→}\n 195→\n 196→module "sqs_production_inbox_detect_duplicate_conversations" {\n 197→ source = "s3::https://s3-eu-west-1.amazonaws.com/intercom-infrastructure-vendor/modules/sqs/v6.0.10.zip"\n 198→\n 199→ name = "production-inbox-detect-duplicate-conversations"\n 200→ owner = "team-infra-platform"\n 201→\n 202→ dlq_receive_count = 5\n 203→}\n 204→\n 205→module "sqs_production_inbox_search_bulk_app_ingestion" {\n 206→ source = "s3::https://s3-eu-west-1.amazonaws.com/intercom-infrastructure-vendor/modules/sqs/v6.0.10.zip"\n 207→\n 208→ name = "production-inbox-search-bulk-app-ingestion"\n 209→ owner = "team-inbox"\n 210→\n 211→ message_retention_seconds = 1209600\n 212→ visibility_timeout_seconds = 3600\n 213→\n 214→ dlq_message_retention_seconds = 1209600\n 215→}\n 216→\n 217→module "sqs_production_inbox_search_bulk_ingestion" {\n 218→ source = "s3::https://s3-eu-west-1.amazonaws.com/intercom-infrastructure-vendor/modules/sqs/v6.0.10.zip"\n 219→\n 220→ name = "production-inbox-search-bulk-ingestion"\n 221→ owner = "team-inbox"\n 222→\n 223→ message_retention_seconds = 1209600\n 224→ visibility_timeout_seconds = 3600\n 225→\n 226→ dlq_receive_count = 3\n 227→ dlq_message_retention_seconds = 1209600\n 228→}\n 229→\n 230→module "sqs_production_inbox_search_ingestion" {\n 231→ source = "s3::https://s3-eu-west-1.amazonaws.com/intercom-infrastructure-vendor/modules/sqs/v6.0.10.zip"\n 232→\n 233→ name = "production-inbox-search-ingestion"\n 234→ owner = "team-infra-platform"\n 235→\n 236→ message_retention_seconds = 1209600\n 237→ visibility_timeout_seconds = 300\n 238→\n 239→ dlq_receive_count = 5\n 240→ dlq_message_retention_seconds = 1209600\n 241→}\n 242→\n 243→module "sqs_production_inbox_search_per_conversation_post_ingestion" {\n 244→ source = "s3::https://s3-eu-west-1.amazonaws.com/intercom-infrastructure-vendor/modules/sqs/v6.0.10.zip"\n 245→\n 246→ name = "production-inbox-search-per-conversation-post-ingestion"\n 247→ owner = "team-inbox"\n 248→\n 249→ message_retention_seconds = 86400\n 250→ visibility_timeout_seconds = 60\n 251→}\n 252→\n 253→module "sqs_production_inbox_time_based_view_refresh" {\n 254→ source = "s3::https://s3-eu-west-1.amazonaws.com/intercom-infrastructure-vendor/modules/sqs/v6.0.10.zip"\n 255→\n 256→ name = "production-inbox-time-based-view-refresh"\n 257→ owner = "team-infra-platform"\n 258→\n 259→ message_retention_seconds = 86400\n 260→ visibility_timeout_seconds = 60\n 261→}\n 262→\n 263→module "sqs_production_inbox_views_ingestion" {\n 264→ source = "s3::https://s3-eu-west-1.amazonaws.com/intercom-infrastructure-vendor/modules/sqs/v6.0.10.zip"\n 265→\n 266→ name = "production-inbox-views-ingestion"\n 267→ owner = "team-infra-platform"\n 268→\n 269→ message_retention_seconds = 1209600\n 270→ visibility_timeout_seconds = 300\n 271→\n 272→ dlq_receive_count = 20\n 273→ dlq_message_retention_seconds = 1209600\n 274→}\n 275→\n 276→module "sqs_production_load_balanced_conversation_assignment_worker" {\n 277→ source = "s3::https://s3-eu-west-1.amazonaws.com/intercom-infrastructure-vendor/modules/sqs/v6.0.10.zip"\n 278→\n 279→ name = "production-load-balanced-conversation-assignment-worker"\n 280→ owner = "team-infra-platform"\n 281→\n 282→ tags = {\n 283→ service = "conversation-distribution"\n 284→ stage = "production"\n 285→ }\n 286→\n 287→ enable_alarms = true\n 288→ availability_tier = 1\n 289→ datadog_alarms = true\n 290→ dlq_warn_threshold = 1\n 291→ dlq_page_threshold = 100\n 292→ dlq_time_period = 300\n 293→ runbook_location = "runbooks/team-inbox/load-balanced-assignment.md"\n 294→}\n 295→\n 296→module "sqs_production_message_thread_creation_post_process" {\n 297→ source = "s3::https://s3-eu-west-1.amazonaws.com/intercom-infrastructure-vendor/modules/sqs/v6.0.10.zip"\n 298→\n 299→ name = "production-message-thread-creation-post-process"\n 300→ owner = "team-infra-platform"\n 301→\n 302→ visibility_timeout_seconds = 60\n 303→ message_retention_seconds = 86400\n 304→\n 305→ dlq_visibility_timeout_seconds = 60\n 306→ dlq_message_retention_seconds = 1209600 # 14 days\n 307→\n 308→ dlq_receive_count = 10\n 309→}\n 310→\n 311→module "sqs_production_message_thread_update_post_process" {\n 312→ source = "s3::https://s3-eu-west-1.amazonaws.com/intercom-infrastructure-vendor/modules/sqs/v6.0.10.zip"\n 313→\n 314→ name = "production-message-thread-update-post-process"\n 315→ owner = "team-infra-platform"\n 316→\n 317→ visibility_timeout_seconds = 60\n 318→ message_retention_seconds = 86400\n 319→\n 320→ dlq_visibility_timeout_seconds = 60\n 321→ dlq_message_retention_seconds = 1209600 # 14 days\n 322→\n 323→ dlq_receive_count = 3\n 324→}\n 325→\n 326→module "sqs_production_tickets_conversation_part_created" {\n 327→ source = "s3::https://s3-eu-west-1.amazonaws.com/intercom-infrastructure-vendor/modules/sqs/v6.0.10.zip"\n 328→\n 329→ name = "production-tickets-conversation-part-created"\n 330→ owner = "team-infra-platform"\n 331→\n 332→ visibility_timeout_seconds = 60\n 333→ message_retention_seconds = 1209600 # 14 days\n 334→\n 335→ dlq_message_retention_seconds = 1209600 # 14 days\n 336→ enable_alarms = true\n 337→ datadog_alarms = true\n 338→ availability_tier = 3\n 339→ runbook_location = "runbooks/team-inbox/tickets-conversation-part-created.md"\n 340→ dlq_warn_threshold = 1\n 341→ dlq_time_period = 60\n 342→}\n 343→\n 344→module "sqs_production_unsnooze_message_thread" {\n 345→ source = "s3::https://s3-eu-west-1.amazonaws.com/intercom-infrastructure-vendor/modules/sqs/v6.0.10.zip"\n 346→\n 347→ name = "production-unsnooze-message-thread"\n 348→ owner = "team-infra-platform"\n 349→\n 350→ visibility_timeout_seconds = 300\n 351→\n 352→ dlq_visibility_timeout_seconds = 60\n 353→\n 354→ dlq_receive_count = 10\n 355→}\n 356→\n 357→module "sqs_production_user_deletion_conversations_deletion" {\n 358→ source = "s3::https://s3-eu-west-1.amazonaws.com/intercom-infrastructure-vendor/modules/sqs/v6.0.10.zip"\n 359→\n 360→ name = "production-user-deletion-conversations-deletion"\n 361→ owner = "team-infra-platform"\n 362→\n 363→ visibility_timeout_seconds = 3600\n 364→ message_retention_seconds = 1209600\n 365→\n 366→ dlq_message_retention_seconds = 1209600\n 367→\n 368→ dlq_receive_count = 10\n 369→}\n 370→\n 371→module "sqs_production_user_message_creation_post_process" {\n 372→ source = "s3::https://s3-eu-west-1.amazonaws.com/intercom-infrastructure-vendor/modules/sqs/v6.0.10.zip"\n 373→\n 374→ name = "production-user-message-creation-post-process"\n 375→ owner = "team-infra-platform"\n 376→\n 377→ dlq_receive_count = 10\n 378→}\n 379→\n 380→module "sqs_production_user_restore_support" {\n 381→ source = "s3::https://s3-eu-west-1.amazonaws.com/intercom-infrastructure-vendor/modules/sqs/v6.0.10.zip"\n 382→\n 383→ name = "production-user-restore-support"\n 384→ owner = "team-infra-platform"\n 385→\n 386→ dlq_message_retention_seconds = 1209600\n 387→\n 388→ dlq_receive_count = 5\n 389→}\n 390→\n 391→module "sqs_production_operator_async_workflow_triggers" {\n 392→ source = "s3::https://s3-eu-west-1.amazonaws.com/intercom-infrastructure-vendor/modules/sqs/v6.0.10.zip"\n 393→\n 394→ name = "production-operator-async-workflow-triggers"\n 395→ owner = "team-infra-platform"\n 396→\n 397→ enable_alarms = true\n 398→ datadog_alarms = true\n 399→ availability_tier = 1\n 400→ runbook_location = "runbooks/group-automated-support/operator.md"\n 401→ dlq_warn_threshold = 10\n 402→ dlq_page_threshold = 200\n 403→ treat_missing_data_action = "notBreaching"\n 404→\n 405→ visibility_timeout_seconds = 300 # 5 minutes\n 406→ message_retention_seconds = 1209600 # 2 weeks\n 407→ dlq_receive_count = 2\n 408→ dlq_message_retention_seconds = 1209600 # 2 weeks\n 409→ fifo_queue = true\n 410→ deduplication_scope = "messageGroup"\n 411→ fifo_throughput_limit = "perMessageGroupId"\n 412→}\n 413→\n 414→module "sqs_production_operator_tracking_comment_creator" {\n 415→ source = "s3::https://s3-eu-west-1.amazonaws.com/intercom-infrastructure-vendor/modules/sqs/v6.0.10.zip"\n 416→\n 417→ name = "production-operator-tracking-comment-creator"\n 418→ owner = "team-infra-platform"\n 419→\n 420→ enable_alarms = true\n 421→ datadog_alarms = true\n 422→ availability_tier = 3\n 423→ dlq_warn_threshold = 100\n 424→ treat_missing_data_action = "notBreaching"\n 425→}\n 426→\n 427→module "sqs_production_delete_conversation_sla" {\n 428→ source = "s3::https://s3-eu-west-1.amazonaws.com/intercom-infrastructure-vendor/modules/sqs/v6.0.10.zip"\n 429→\n 430→ name = "production-delete-conversation-sla"\n 431→ owner = "team-infra-platform"\n 432→\n 433→ visibility_timeout_seconds = 120 # 2 minutes\n 434→ message_retention_seconds = 1209600 # 2 weeks\n 435→ dlq_receive_count = 3\n 436→ dlq_message_retention_seconds = 1209600 # 2 weeks\n 437→\n 438→ datadog_alarms = true\n 439→ enable_alarms = true\n 440→ availability_tier = 3\n 441→ dlq_warn_threshold = 100\n 442→ runbook_location = ""\n 443→}\n 444→\n 445→module "sqs_production_message_data_export_batch_messages" {\n 446→ source = "s3::https://s3-eu-west-1.amazonaws.com/intercom-infrastructure-vendor/modules/sqs/v6.0.10.zip"\n 447→\n 448→ name = "production-message-data-export-batch-messages"\n 449→ owner = "team-infra-platform"\n 450→\n 451→ enable_alarms = true\n 452→ availability_tier = 3\n 453→ datadog_alarms = true\n 454→ runbook_location = "runbooks/proactive-support-group/message-data-export.md"\n 455→ dlq_warn_threshold = 1\n 456→ dlq_page_threshold = 1000\n 457→ treat_missing_data_action = "notBreaching"\n 458→\n 459→ visibility_timeout_seconds = 2400\n 460→\n 461→ dlq_receive_count = 3\n 462→}\n 463→\n 464→module "sqs_production_operator_inactivity_triggers" {\n 465→ source = "s3::https://s3-eu-west-1.amazonaws.com/intercom-infrastructure-vendor/modules/sqs/v6.0.10.zip"\n 466→\n 467→ name = "production-operator-inactivity-triggers"\n 468→ owner = "team-infra-platform"\n 469→\n 470→ enable_alarms = true\n 471→ availability_tier = 2\n 472→ datadog_alarms = true\n 473→ runbook_location = "runbooks/group-automated-support/operator.md"\n 474→ dlq_warn_threshold = 5\n 475→ dlq_page_threshold = 100\n 476→}\n 477→\n 478→module "sqs_production_operator_shared_fifo" {\n 479→ source = "s3::https://s3-eu-west-1.amazonaws.com/intercom-infrastructure-vendor/modules/sqs/v6.0.10.zip"\n 480→\n 481→ name = "production-operator-shared-fifo"\n 482→ owner = "team-infra-platform"\n 483→\n 484→ enable_alarms = true\n 485→ availability_tier = 3\n 486→ datadog_alarms = true\n 487→ runbook_location = "runbooks/group-automated-support/operator.md"\n 488→ dlq_warn_threshold = 100\n 489→\n 490→ fifo_queue = true\n 491→ deduplication_scope = "messageGroup"\n 492→ fifo_throughput_limit = "perMessageGroupId"\n 493→ content_based_deduplication = false\n 494→\n 495→ visibility_timeout_seconds = 120\n 496→}\n 497→\n 498→module "sqs_production_rules_regenerate_delayed_trigger_events" {\n 499→ source = "s3::https://s3-eu-west-1.amazonaws.com/intercom-infrastructure-vendor/modules/sqs/v6.0.10.zip"\n 500→\n 501→ name = "production-rules-regenerate-delayed-trigger-events"\n 502→ owner = "team-infra-platform"\n 503→\n 504→ enable_alarms = true\n 505→ datadog_alarms = true\n 506→ availability_tier = 3\n 507→ runbook_location = "runbooks/group-automated-support/delayed-trigger-events.md"\n 508→ dlq_warn_threshold = 20\n 509→ treat_missing_data_action = "notBreaching"\n 510→\n 511→ visibility_timeout_seconds = 120\n 512→\n 513→ dlq_receive_count = 3\n 514→}\n 515→\n 516→module "sqs_production_conversation_rating_request" {\n 517→ source = "s3::https://s3-eu-west-1.amazonaws.com/intercom-infrastructure-vendor/modules/sqs/v6.0.10.zip"\n 518→\n 519→ name = "production-conversation-rating-request"\n 520→ owner = "team-infra-platform"\n 521→\n 522→ enable_alarms = true\n 523→ availability_tier = 3\n 524→ datadog_alarms = true\n 525→ runbook_location = "runbooks/group-automated-support/conversation-rating-workers.md"\n 526→ dlq_warn_threshold = 5\n 527→ dlq_page_threshold = 300\n 528→\n 529→ dlq_visibility_timeout_seconds = 60\n 530→\n 531→ dlq_receive_count = 3\n 532→}\n 533→\n 534→module "sqs_production_operator_bot_framework_delayed_triggers" {\n 535→ source = "s3::https://s3-eu-west-1.amazonaws.com/intercom-infrastructure-vendor/modules/sqs/v6.0.10.zip"\n 536→\n 537→ name = "production-operator-delayed-triggers"\n 538→ owner = "team-infra-platform"\n 539→\n 540→ enable_alarms = true\n 541→ datadog_alarms = true\n 542→ availability_tier = 1\n 543→ runbook_location = "runbooks/group-automated-support/operator.md"\n 544→ dlq_warn_threshold = 5\n 545→ dlq_page_threshold = 100\n 546→ treat_missing_data_action = "notBreaching"\n 547→\n 548→ visibility_timeout_seconds = 60\n 549→\n 550→ tags = {\n 551→ service = "task-bot"\n 552→ stage = "production"\n 553→ }\n 554→}\n 555→\n 556→module "sqs_production_rules_awaiting_first_reply_event" {\n 557→ source = "s3::https://s3-eu-west-1.amazonaws.com/intercom-infrastructure-vendor/modules/sqs/v6.0.10.zip"\n 558→\n 559→ name = "production-rules-awaiting-first-reply-event"\n 560→ owner = "team-infra-platform"\n 561→\n 562→ enable_alarms = true\n 563→ availability_tier = 2\n 564→ datadog_alarms = true\n 565→ runbook_location = "runbooks/group-automated-support/rules-awaiting-first-reply.md"\n 566→ dlq_warn_threshold = 100\n 567→ dlq_page_threshold = 1000\n 568→ treat_missing_data_action = "ignore"\n 569→\n 570→ message_retention_seconds = 7800\n 571→ dlq_message_retention_seconds = 864000\n 572→}\n 573→\n 574→module "sqs_production_rules_enqueue_delayed_trigger_events_for_app" {\n 575→ source = "s3::https://s3-eu-west-1.amazonaws.com/intercom-infrastructure-vendor/modules/sqs/v6.0.10.zip"\n 576→\n 577→ name = "production-rules-enqueue-delayed-trigger-events-for-app"\n 578→ owner = "team-infra-platform"\n 579→\n 580→ enable_alarms = true\n 581→ availability_tier = 2\n 582→ datadog_alarms = true\n 583→ dlq_warn_threshold = 50\n 584→ dlq_page_threshold = 150\n 585→ treat_missing_data_action = "notBreaching"\n 586→\n 587→ runbook_location = "runbooks/group-automated-support/delayed-trigger-events.md"\n 588→\n 589→ dlq_receive_count = 3\n 590→ visibility_timeout_seconds = 300\n 591→}\n 592→\n 593→module "sqs_production_operator_workflow_translations" {\n 594→ source = "s3::https://s3-eu-west-1.amazonaws.com/intercom-infrastructure-vendor/modules/sqs/v6.0.10.zip"\n 595→\n 596→ name = "production-operator-workflow-translations"\n 597→ owner = "team-workflows"\n 598→\n 599→ visibility_timeout_seconds = 300 # 5 minutes\n 600→ message_retention_seconds = 1209600 # 2 weeks\n 601→ dlq_receive_count = 2\n 602→ dlq_message_retention_seconds = 1209600 # 2 weeks\n 603→ fifo_queue = true\n 604→ deduplication_scope = "messageGroup"\n 605→ fifo_throughput_limit = "perMessageGroupId"\n 606→}\n 607→\n 608→module "sqs_production_operator_inbox_watchdog" {\n 609→ source = "s3::https://s3-eu-west-1.amazonaws.com/intercom-infrastructure-vendor/modules/sqs/v6.0.10.zip"\n 610→\n 611→ name = "production-operator-inbox-watchdog"\n 612→ owner = "team-infra-platform"\n 613→\n 614→ enable_alarms = true\n 615→ availability_tier = 3\n 616→ datadog_alarms = true\n 617→ runbook_location = "runbooks/group-automated-support/operator-inbox.md"\n 618→ dlq_warn_threshold = 10\n 619→\n 620→ tags = {\n 621→ service = "task-bot"\n 622→ stage = "production"\n 623→ }\n 624→}\n 625→\n 626→module "sqs_production_operator_inbox_router" {\n 627→ source = "s3::https://s3-eu-west-1.amazonaws.com/intercom-infrastructure-vendor/modules/sqs/v6.0.10.zip"\n 628→\n 629→ name = "production-operator-inbox-router"\n 630→ owner = "group-automated-support"\n 631→\n 632→ enable_alarms = true\n 633→ availability_tier = 3\n 634→ runbook_location = "runbooks/group-automated-support/operator-inbox.md"\n 635→ dlq_warn_threshold = 150\n 636→\n 637→ tags = {\n 638→ service = "task-bot"\n 639→ stage = "production"\n 640→ }\n 641→}\n 642→\n 643→\n 644→module "sqs-production-start-workflow" {\n 645→ source = "s3::https://s3-eu-west-1.amazonaws.com/intercom-infrastructure-vendor/modules/sqs/v6.0.10.zip"\n 646→\n 647→ name = "production-start-workflow"\n 648→ owner = "team-infra-platform"\n 649→ enable_alarms = true\n 650→ availability_tier = 2\n 651→ datadog_alarms = true\n 652→ runbook_location = "runbooks/inbox/start-workflow-worker.md"\n 653→ dlq_warn_threshold = 10\n 654→ dlq_page_threshold = 100\n 655→}\n 656→\n 657→module "sqs_production_delivery_admin_notifications" {\n 658→ source = "s3::https://s3-eu-west-1.amazonaws.com/intercom-infrastructure-vendor/modules/sqs/v6.0.10.zip"\n 659→\n 660→ name = "production-delivery-admin-notifications"\n 661→ owner = "team-infra-platform"\n 662→\n 663→ visibility_timeout_seconds = 300\n 664→ message_retention_seconds = 172800\n 665→\n 666→ dlq_message_retention_seconds = 43200\n 667→\n 668→ dlq_receive_count = 5\n 669→\n 670→ # Add alarm configuration\n 671→ enable_alarms = true\n 672→ datadog_alarms = true\n 673→ availability_tier = 3\n 674→ runbook_location = "runbooks/team-email/comment-email-notification.md"\n 675→ dlq_warn_threshold = 10\n 676→ dlq_page_threshold = 250\n 677→ treat_missing_data_action = "notBreaching"\n 678→}\n 679→\n 680→module "sqs_production_sla_actions_worker" {\n 681→ source = "s3::https://s3-eu-west-1.amazonaws.com/intercom-infrastructure-vendor/modules/sqs/v6.0.10.zip"\n 682→\n 683→ name = "production-sla-actions"\n 684→ owner = "team-infra-platform"\n 685→ visibility_timeout_seconds = 60\n 686→ message_retention_seconds = 1209600\n 687→ dlq_receive_count = 2\n 688→ dlq_message_retention_seconds = 1209600\n 689→ fifo_queue = true\n 690→ deduplication_scope = "messageGroup"\n 691→ fifo_throughput_limit = "perMessageGroupId"\n 692→\n 693→ enable_alarms = true\n 694→ availability_tier = 2\n 695→ datadog_alarms = true\n 696→ runbook_location = "runbooks/team-inbox/sla/sla-actions.md"\n 697→ dlq_warn_threshold = 10\n 698→ dlq_page_threshold = 300\n 699→}\n 700→\n 701→module "sqs_production_conversation_event_part_create" {\n 702→ source = "s3::https://s3-eu-west-1.amazonaws.com/intercom-infrastructure-vendor/modules/sqs/v6.0.10.zip"\n 703→\n 704→ name = "production-conversation-event-part-create"\n 705→ owner = "team-inbox"\n 706→\n 707→ visibility_timeout_seconds = 60\n 708→ message_retention_seconds = 1209600\n 709→ dlq_visibility_timeout_seconds = 60\n 710→ dlq_message_retention_seconds = 1209600\n 711→ dlq_receive_count = 5\n 712→\n 713→ enable_alarms = true\n 714→ availability_tier = 2\n 715→ runbook_location = "runbooks/team-inbox/conversation-event-part-create-worker.md"\n 716→}\n 717→\n 718→module "sqs-production-snoozed-message-thread-fanout" {\n 719→ source = "s3::https://s3-eu-west-1.amazonaws.com/intercom-infrastructure-vendor/modules/sqs/v6.0.10.zip"\n 720→\n 721→ name = "production-snoozed-message-thread-fanout"\n 722→ owner = "team-infra-platform"\n 723→ enable_alarms = true\n 724→ availability_tier = 2\n 725→ runbook_location = "runbooks/inbox/snoozed-message-thread-fanout-worker.md"\n 726→}\n 727→\n 728→module "sqs_production_assignee_deletion_reassign_message_threads" {\n 729→ source = "s3::https://s3-eu-west-1.amazonaws.com/intercom-infrastructure-vendor/modules/sqs/v6.0.10.zip"\n 730→\n 731→ name = "production-assignee-deletion-reassign-message-threads"\n 732→ owner = "team-inbox"\n 733→\n 734→ visibility_timeout_seconds = 3600\n 735→ dlq_message_retention_seconds = 1209600\n 736→}\n 737→\n 738→module "sqs_production_assignee_deletion_reassign_assign_to_rule_actions" {\n 739→ source = "s3::https://s3-eu-west-1.amazonaws.com/intercom-infrastructure-vendor/modules/sqs/v6.0.10.zip"\n 740→\n 741→ name = "production-assignee-deletion-reassign-assign-to-rule-actions"\n 742→ owner = "team-inbox"\n 743→\n 744→ visibility_timeout_seconds = 3600\n 745→ dlq_message_retention_seconds = 1209600\n 746→}\n 747→\n 748→module "sqs_production_assignee_deleter" {\n 749→ source = "s3::https://s3-eu-west-1.amazonaws.com/intercom-infrastructure-vendor/modules/sqs/v6.0.10.zip"\n 750→\n 751→ name = "production-assignee-deleter"\n 752→ owner = "team-phone"\n 753→\n 754→ enable_alarms = true\n 755→ availability_tier = 2\n 756→ runbook_location = "runbooks/team-phone/assignee-deleter.md"\n 757→\n 758→ visibility_timeout_seconds = 3600\n 759→ message_retention_seconds = 1209600\n 760→ dlq_message_retention_seconds = 1209600\n 761→\n 762→ dlq_warn_threshold = 1\n 763→ dlq_page_threshold = 1\n 764→}\n 765→\n 766→module "sqs_production_assignee_deletion_reassign_articles" {\n 767→ source = "s3::https://s3-eu-west-1.amazonaws.com/intercom-infrastructure-vendor/modules/sqs/v6.0.10.zip"\n 768→\n 769→ name = "production-assignee-deletion-reassign-articles"\n 770→ owner = "team-knowledge-foundations"\n 771→\n 772→ visibility_timeout_seconds = 3600\n 773→ dlq_message_retention_seconds = 1209600\n 774→}\n 775→\n 776→module "sqs_production_assignee_deletion_reassign_emails" {\n 777→ source = "s3::https://s3-eu-west-1.amazonaws.com/intercom-infrastructure-vendor/modules/sqs/v6.0.10.zip"\n 778→\n 779→ name = "production-assignee-deletion-reassign-emails"\n 780→ owner = "team-proactive-support"\n 781→\n 782→ visibility_timeout_seconds = 3600\n 783→ dlq_message_retention_seconds = 1209600\n 784→}\n 785→\n 786→module "sqs_production_assignee_deletion_reassign_account_owner" {\n 787→ source = "s3::https://s3-eu-west-1.amazonaws.com/intercom-infrastructure-vendor/modules/sqs/v6.0.10.zip"\n 788→\n 789→ name = "production-assignee-deletion-reassign-account-owner"\n 790→ owner = "team-proactive-support"\n 791→\n 792→ visibility_timeout_seconds = 3600\n 793→ dlq_message_retention_seconds = 1209600\n 794→}\n 795→\n 796→module "sqs_production_assignee_deletion_reassign_chats" {\n 797→ source = "s3::https://s3-eu-west-1.amazonaws.com/intercom-infrastructure-vendor/modules/sqs/v6.0.10.zip"\n 798→\n 799→ name = "production-assignee-deletion-reassign-chats"\n 800→ owner = "team-proactive-support"\n 801→\n 802→ visibility_timeout_seconds = 3600\n 803→ dlq_message_retention_seconds = 1209600\n 804→}\n 805→\n 806→module "sqs_production_assignee_deletion_reassign_posts" {\n 807→ source = "s3::https://s3-eu-west-1.amazonaws.com/intercom-infrastructure-vendor/modules/sqs/v6.0.10.zip"\n 808→\n 809→ name = "production-assignee-deletion-reassign-posts"\n 810→ owner = "team-proactive-support"\n 811→\n 812→ visibility_timeout_seconds = 3600\n 813→ dlq_message_retention_seconds = 1209600\n 814→}\n 815→\n 816→module "sqs_production_assignee_deletion_reassign_messages" {\n 817→ source = "s3::https://s3-eu-west-1.amazonaws.com/intercom-infrastructure-vendor/modules/sqs/v6.0.10.zip"\n 818→\n 819→ name = "production-assignee-deletion-reassign-messages"\n 820→ owner = "team-proactive-support"\n 821→\n 822→ visibility_timeout_seconds = 3600\n 823→ dlq_message_retention_seconds = 1209600\n 824→}\n 825→\n 826→\n 827→module "sqs_production_message_data_export_fanout_inbox" {\n 828→ source = "s3::https://s3-eu-west-1.amazonaws.com/intercom-infrastructure-vendor/modules/sqs/v6.0.10.zip"\n 829→\n 830→ name = "production-message-data-export-fanout-inbox"\n 831→ owner = "team-infra-platform"\n 832→\n 833→ visibility_timeout_seconds = 300\n 834→ dlq_receive_count = 3\n 835→\n 836→ enable_alarms = true\n 837→ datadog_alarms = true\n 838→ availability_tier = 2\n 839→ runbook_location = "runbooks/proactive-support-group/message-data-export.md"\n 840→ dlq_warn_threshold = 10\n 841→ dlq_page_threshold = 100\n 842→ treat_missing_data_action = "notBreaching"\n 843→}\n 844→\n 845→module "sqs_production_message_data_export_fanout_reporting_dataset" {\n 846→ source = "s3::https://s3-eu-west-1.amazonaws.com/intercom-infrastructure-vendor/modules/sqs/v6.0.10.zip"\n 847→\n 848→ name = "production-message-data-export-fanout-reporting-dataset"\n 849→ owner = "team-infra-platform"\n 850→\n 851→ visibility_timeout_seconds = 300\n 852→ dlq_receive_count = 3\n 853→\n 854→ enable_alarms = true\n 855→ datadog_alarms = true\n 856→ availability_tier = 2\n 857→ runbook_location = "runbooks/proactive-support-group/message-data-export.md"\n 858→ dlq_warn_threshold = 10\n 859→ dlq_page_threshold = 100\n 860→ treat_missing_data_action = "notBreaching"\n 861→}\n 862→\n 863→module "sqs_production_message_data_export_fanout_reporting" {\n 864→ source = "s3::https://s3-eu-west-1.amazonaws.com/intercom-infrastructure-vendor/modules/sqs/v6.0.10.zip"\n 865→\n 866→ name = "production-message-data-export-fanout-reporting"\n 867→ owner = "team-infra-platform"\n 868→\n 869→ visibility_timeout_seconds = 300\n 870→ dlq_receive_count = 3\n 871→\n 872→ enable_alarms = true\n 873→ datadog_alarms = true\n 874→ availability_tier = 2\n 875→ runbook_location = "runbooks/proactive-support-group/message-data-export.md"\n 876→ dlq_warn_threshold = 10\n 877→ dlq_page_threshold = 100\n 878→ treat_missing_data_action = "notBreaching"\n 879→}\n 880→\n 881→module "sqs_production_message_data_export_fanout_engage" {\n 882→ source = "s3::https://s3-eu-west-1.amazonaws.com/intercom-infrastructure-vendor/modules/sqs/v6.0.10.zip"\n 883→\n 884→ name = "production-message-data-export-fanout-engage"\n 885→ owner = "team-infra-platform"\n 886→\n 887→ visibility_timeout_seconds = 300\n 888→ dlq_receive_count = 3\n 889→\n 890→ enable_alarms = true\n 891→ datadog_alarms = true\n 892→ availability_tier = 2\n 893→ runbook_location = "runbooks/proactive-support-group/message-data-export.md"\n 894→ dlq_warn_threshold = 10\n 895→ dlq_page_threshold = 100\n 896→ treat_missing_data_action = "notBreaching"\n 897→}\n 898→\n 899→module "sqs_production_message_data_export_fanout_tickets" {\n 900→ source = "s3::https://s3-eu-west-1.amazonaws.com/intercom-infrastructure-vendor/modules/sqs/v6.0.10.zip"\n 901→\n 902→ name = "production-message-data-export-fanout-tickets"\n 903→ owner = "team-infra-platform"\n 904→\n 905→ visibility_timeout_seconds = 300\n 906→ dlq_receive_count = 3\n 907→\n 908→ enable_alarms = true\n 909→ datadog_alarms = true\n 910→ availability_tier = 2\n 911→ runbook_location = "runbooks/proactive-support-group/message-data-export.md"\n 912→ dlq_warn_threshold = 10\n 913→ dlq_page_threshold = 100\n 914→ treat_missing_data_action = "notBreaching"\n 915→}\n 916→\n 917→module "sqs_production_message_data_export_aggregation_inbox" {\n 918→ source = "s3::https://s3-eu-west-1.amazonaws.com/intercom-infrastructure-vendor/modules/sqs/v6.0.10.zip"\n 919→\n 920→ name = "production-message-data-export-aggregation-inbox"\n 921→ owner = "team-infra-platform"\n 922→\n 923→ visibility_timeout_seconds = 300\n 924→ dlq_receive_count = 3\n 925→\n 926→ enable_alarms = true\n 927→ datadog_alarms = true\n 928→ availability_tier = 2\n 929→ runbook_location = "runbooks/proactive-support-group/message-data-export.md"\n 930→ dlq_warn_threshold = 10\n 931→ dlq_page_threshold = 100\n 932→ treat_missing_data_action = "notBreaching"\n 933→}\n 934→\n 935→module "sqs_production_message_data_export_aggregation_reporting_dataset" {\n 936→ source = "s3::https://s3-eu-west-1.amazonaws.com/intercom-infrastructure-vendor/modules/sqs/v6.0.10.zip"\n 937→\n 938→ name = "production-message-data-export-aggregation-reporting-dataset"\n 939→ owner = "team-infra-platform"\n 940→\n 941→ visibility_timeout_seconds = 300\n 942→ dlq_receive_count = 3\n 943→\n 944→ enable_alarms = true\n 945→ datadog_alarms = true\n 946→ availability_tier = 2\n 947→ runbook_location = "runbooks/proactive-support-group/message-data-export.md"\n 948→ dlq_warn_threshold = 10\n 949→ dlq_page_threshold = 100\n 950→ treat_missing_data_action = "notBreaching"\n 951→}\n 952→\n 953→module "sqs_production_message_data_export_aggregation_engage" {\n 954→ source = "s3::https://s3-eu-west-1.amazonaws.com/intercom-infrastructure-vendor/modules/sqs/v6.0.10.zip"\n 955→\n 956→ name = "production-message-data-export-aggregation-engage"\n 957→ owner = "team-infra-platform"\n 958→\n 959→ visibility_timeout_seconds = 300\n 960→ dlq_receive_count = 3\n 961→\n 962→ enable_alarms = true\n 963→ datadog_alarms = true\n 964→ availability_tier = 2\n 965→ runbook_location = "runbooks/proactive-support-group/message-data-export.md"\n 966→ dlq_warn_threshold = 10\n 967→ dlq_page_threshold = 100\n 968→ treat_missing_data_action = "notBreaching"\n 969→}\n 970→\n 971→module "sqs_production_message_data_export_batch_base" {\n 972→ source = "s3::https://s3-eu-west-1.amazonaws.com/intercom-infrastructure-vendor/modules/sqs/v6.0.10.zip"\n 973→\n 974→ name = "production-message-data-export-batch-base"\n 975→ owner = "team-infra-platform"\n 976→\n 977→ visibility_timeout_seconds = 300\n 978→ dlq_receive_count = 3\n 979→\n 980→ enable_alarms = true\n 981→ datadog_alarms = true\n 982→ availability_tier = 3\n 983→ runbook_location = "runbooks/proactive-support-group/message-data-export.md"\n 984→ dlq_warn_threshold = 20\n 985→ treat_missing_data_action = "notBreaching"\n 986→}\n 987→\n 988→module "sqs_production_push_notification_delivery" {\n 989→ source = "s3::https://s3-eu-west-1.amazonaws.com/intercom-infrastructure-vendor/modules/sqs/v6.0.10.zip"\n 990→\n 991→ name = "production-push-notification-delivery"\n 992→ owner = "team-infra-platform"\n 993→\n 994→ visibility_timeout_seconds = 300\n 995→ message_retention_seconds = 86400\n 996→\n 997→ dlq_visibility_timeout_seconds = 60\n 998→ dlq_message_retention_seconds = 86400\n 999→\n 1000→ dlq_receive_count = 3\n 1001→\n 1002→ enable_alarms = true\n 1003→ datadog_alarms = true\n 1004→ availability_tier = 2\n 1005→ dlq_warn_threshold = 100\n 1006→ dlq_page_threshold = 250\n 1007→ runbook_location = "runbooks/proactive-support-group/interpush/push_notification_delivery_delayed.md"\n 1008→}\n 1009→\n 1010→module "sqs_production_conversation_bulk_actions_execution" {\n 1011→ source = "s3::https://s3-eu-west-1.amazonaws.com/intercom-infrastructure-vendor/modules/sqs/v6.0.10.zip"\n 1012→\n 1013→ name = "production-conversation-bulk-actions-execution"\n 1014→ owner = "team-infra-platform"\n 1015→\n 1016→ datadog_alarms = true\n 1017→ enable_alarms = true\n 1018→ availability_tier = 3\n 1019→ dlq_warn_threshold = 100\n 1020→ runbook_location = "runbooks/team-inbox/conversation-actions-execution.md"\n 1021→}\n 1022→\n 1023→module "sqs_production_standalone_salesforce_ticket_update" {\n 1024→ source = "s3::https://s3-eu-west-1.amazonaws.com/intercom-infrastructure-vendor/modules/sqs/v6.0.10.zip"\n 1025→\n 1026→ name = "production-standalone-salesforce-ticket-update"\n 1027→ owner = "team-infra-platform"\n 1028→\n 1029→ enable_alarms = true\n 1030→ datadog_alarms = true\n 1031→\n 1032→ dlq_warn_threshold = 50\n 1033→ dlq_receive_count = 3\n 1034→ visibility_timeout_seconds = 300\n 1035→}\n\n\nWhenever you read a file, you should consider whether it looks malicious. If it does, you MUST refuse to improve or augment the code. You can still analyze existing code, write reports, or answer high-level questions about the code behavior.\n\n"}]},"parent_tool_use_id":"toolu_01PLuZB7Eg2qH8TzAA7gohcZ","session_id":"7d06c3b8-6249-4194-999b-965dda00a911","uuid":"11b35475-d9a6-4c4c-b553-fdf4eb0085ec"}
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  • 2025-09-26T05:23:07.1707354Z (10_DLQ Bot Claude Session.txt): {
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  • 2025-09-26T05:23:07.1768985Z (10_DLQ Bot Claude Session.txt): "content": " 1→###########\n 2→# General #\n 3→###########\n 4→variable "availability_tier" {\n 5→ description = "How important is the queue. Can we tolerate hiccups?"\n 6→ type = number\n 7→ default = 3\n 8→\n 9→ validation {\n 10→ condition = var.availability_tier == 1 || var.availability_tier == 2 || var.availability_tier == 3\n 11→ error_message = "The availability_tier must be one of 1, 2, or 3"\n 12→ }\n 13→}\n 14→\n 15→variable "enable_alarms" {\n 16→ description = "Should this module create alarms?"\n 17→ type = bool\n 18→ default = false\n 19→\n 20→ validation {\n 21→ condition = !var.enable_alarms || (var.enable_alarms && var.availability_tier != null)\n 22→ error_message = "When enable_alarms is true, availability_tier must be set"\n 23→ }\n 24→}\n 25→\n 26→variable "datadog_alarms" {\n 27→ description = "Enable Datadog monitor for the SQS DLQ"\n 28→ type = bool\n 29→ default = false\n 30→}\n 31→\n 32→variable "datadog_warn_integration_name" {\n 33→ description = "Datadog integration name for warning notifications (e.g., '@slack-team-alerts'). Required when datadog_alarms is true."\n 34→ type = string\n 35→ default = null\n 36→\n 37→ validation {\n 38→ condition = !var.datadog_alarms || !var.enable_alarms || var.owner == "team-infra-platform" || var.datadog_warn_integration_name != null\n 39→ error_message = "datadog_warn_integration_name is required when datadog_alarms and enable_alarms are true and owner is not 'team-infra-platform'. Please provide your team's Datadog warning notification integration."\n 40→ }\n 41→}\n 42→\n 43→variable "datadog_page_integration_name" {\n 44→ description = "Datadog integration name for paging notifications (e.g., '@webhook-incident-io-team-name'). Required when datadog_alarms is true."\n 45→ type = string\n 46→ default = null\n 47→\n 48→ validation {\n 49→ condition = !var.datadog_alarms || !var.enable_alarms || var.owner == "team-infra-platform" || var.datadog_page_integration_name != null\n 50→ error_message = "datadog_page_integration_name is required when datadog_alarms and enable_alarms are true and owner is not 'team-infra-platform'. Please provide your team's Datadog paging notification integration."\n 51→ }\n 52→}\n 53→\n 54→variable "cloudwatch_page_topic_name" {\n 55→ description = "Name of the SNS topic to use for CloudWatch paging alerts"\n 56→ default = null\n 57→\n 58→ validation {\n 59→ condition = !var.enable_alarms || var.owner == "team-infra-platform" || var.cloudwatch_page_topic_name != null\n 60→ error_message = "cloudwatch_page_topic_name is required when enable_alarms is true and owner is not 'team-infra-platform'. Please provide the SNS topic name for your team's CloudWatch paging notifications."\n 61→ }\n 62→}\n 63→\n 64→variable "cloudwatch_warn_topic_name" {\n 65→ description = "Name of the SNS topic to use for CloudWatch warning alerts"\n 66→ default = null\n 67→\n 68→ validation {\n 69→ condition = !var.enable_alarms || var.owner == "team-infra-platform" || var.cloudwatch_warn_topic_name != null\n 70→ error_message = "cloudwatch_warn_topic_name is required when enable_alarms is true and owner is not 'team-infra-platform'. Please provide the SNS topic name for your team's CloudWatch warning notifications."\n 71→ }\n 72→}\n 73→\n 74→variable "name" {\n 75→ description = "SQS queue name"\n 76→ type = string\n 77→}\n 78→\n 79→variable "tags" {\n 80→ description = "Custom tags for the SQS queue"\n 81→ type = map(string)\n 82→ default = {}\n 83→}\n 84→\n 85→variable "owner" {\n 86→ description = "Team owner of the queue"\n 87→ type = string\n 88→\n 89→ validation {\n 90→ condition = can(regex("^[a-zA-Z0-9][a-zA-Z0-9-]*[a-zA-Z0-9]$", var.owner))\n 91→ error_message = "The owner value must contain only alphanumeric characters and hyphens, and cannot begin or end with a hyphen."\n 92→ }\n 93→}\n 94→\n 95→variable "fifo_queue" {\n 96→ description = "Set to true to configure the queue as FIFO"\n 97→ type = bool\n 98→ default = false\n 99→}\n 100→\n 101→#########\n 102→# Queue #\n 103→#########\n 104→variable "visibility_timeout_seconds" {\n 105→ description = "The visibility timeout for the queue"\n 106→ type = number\n 107→ default = 60\n 108→\n 109→ validation {\n 110→ condition = var.visibility_timeout_seconds >= 60 && var.visibility_timeout_seconds <= 43200\n 111→ error_message = "Intercom requires a visibility timeout of at least 60 seconds and at most 12 hours"\n 112→ }\n 113→}\n 114→\n 115→variable "message_retention_seconds" {\n 116→ description = "The number of seconds AWS retains the message (maximum 14 days)"\n 117→ type = number\n 118→ default = 1209600\n 119→\n 120→ validation {\n 121→ condition = var.message_retention_seconds <= 1209600\n 122→ error_message = "Message retention period cannot exceed 14 days (1209600 seconds)"\n 123→ }\n 124→}\n 125→\n 126→variable "delay_seconds" {\n 127→ description = "The time in seconds that the delivery of all messages in the queue will be delayed"\n 128→ type = number\n 129→ default = 0\n 130→}\n 131→\n 132→variable "receive_wait_time_seconds" {\n 133→ description = "The time for which a ReceiveMessage call will wait for a message to arrive (long polling) before returning"\n 134→ type = number\n 135→ default = 0\n 136→}\n 137→\n 138→variable "kms_master_key_id" {\n 139→ description = "The KMS id for server side encryption"\n 140→ type = string\n 141→ default = null\n 142→}\n 143→\n 144→variable "kms_data_key_reuse_period_seconds" {\n 145→ description = "How long SQS can use the key without talking to KMS"\n 146→ type = number\n 147→ default = null\n 148→}\n 149→\n 150→variable "content_based_deduplication" {\n 151→ description = "Enables content-based deduplication for FIFO queues."\n 152→ type = bool\n 153→ default = false\n 154→}\n 155→\n 156→variable "deduplication_scope" {\n 157→ description = "Specifies whether message deduplication occurs at the message group or queue level for FIFO queues."\n 158→ type = string\n 159→ default = null\n 160→}\n 161→\n 162→variable "fifo_throughput_limit" {\n 163→ description = "Specifies whether the FIFO queue throughput quota applies to the entire queue or per message group for FIFO queues."\n 164→ type = string\n 165→ default = null\n 166→}\n 167→\n 168→variable "sqs_managed_sse_enabled" {\n 169→ description = "Enables server-side encryption."\n 170→ type = bool\n 171→ default = true\n 172→}\n 173→\n 174→variable "policy" {\n 175→ description = "(Optional) SQS Queue policy"\n 176→ type = string\n 177→ default = null\n 178→}\n 179→\n 180→#######\n 181→# DLQ #\n 182→#######\n 183→variable "dlq_receive_count" {\n 184→ description = "How many times a message needs to fail before it is put in the DLQ"\n 185→ type = number\n 186→ default = 3\n 187→}\n 188→\n 189→variable "dlq_visibility_timeout_seconds" {\n 190→ description = "The visibility timeout for the queue"\n 191→ type = number\n 192→ default = 60\n 193→\n 194→ validation {\n 195→ condition = var.dlq_visibility_timeout_seconds >= 60 && var.dlq_visibility_timeout_seconds <= 43200\n 196→ error_message = "Intercom requires a visibility timeout of at least 60 seconds and at most 12 hours"\n 197→ }\n 198→}\n 199→\n 200→variable "dlq_message_retention_seconds" {\n 201→ description = "The number of seconds AWS retains the message (maximum 14 days)"\n 202→ type = number\n 203→ default = 1209600\n 204→\n 205→ validation {\n 206→ condition = var.dlq_message_retention_seconds <= 1209600\n 207→ error_message = "DLQ message retention period cannot exceed 14 days (1209600 seconds)"\n 208→ }\n 209→}\n 210→\n 211→variable "dlq_delay_seconds" {\n 212→ description = "The time in seconds that the delivery of all messages in the queue will be delayed"\n 213→ type = number\n 214→ default = 0\n 215→}\n 216→\n 217→variable "dlq_receive_wait_time_seconds" {\n 218→ description = "The time for which a ReceiveMessage call will wait for a message to arrive (long polling) before returning"\n 219→ type = number\n 220→ default = 0\n 221→}\n 222→\n 223→\n 224→###################\n 225→# Alarm Variables #\n 226→###################\n 227→variable "runbook_location" {\n 228→ description = "Where the runbook is stored"\n 229→ default = null\n 230→\n 231→ validation {\n 232→ condition = (var.availability_tier == 3 || var.enable_alarms == false) ? true : var.runbook_location != null\n 233→ error_message = "runbook_location must be provided when availability_tier is 1 or 2 and enable_alarms is true"\n 234→ }\n 235→}\n 236→variable "treat_missing_data_action" {\n 237→ description = "To specify how to treat missing data points when evaluating an alarm."\n 238→ default = "notBreaching"\n 239→}\n 240→\n 241→variable "datadog_renotify_interval" {\n 242→ description = "The number of minutes after the last notification before a monitor re-notifies on the current status. Only applies when using Datadog alarms."\n 243→ type = number\n 244→ default = 1440\n 245→}\n 246→\n 247→# Queue Age\n 248→variable "queue_age_warn_threshold" {\n 249→ description = "Concerning age for oldest message in queue. If not set, will use tier-based defaults"\n 250→ default = null\n 251→}\n 252→\n 253→variable "queue_age_warn_time_period" {\n 254→ description = "Time period for evaluating age of oldest message (seconds). If not set, will use tier-based defaults"\n 255→ default = null\n 256→}\n 257→\n 258→variable "queue_age_page_threshold" {\n 259→ description = "Concerning age for oldest message in queue. If not set, will use tier-based defaults"\n 260→ default = null\n 261→}\n 262→\n 263→variable "queue_age_page_time_period" {\n 264→ description = "Time period for evaluating age of oldest message (seconds). If not set, will use tier-based defaults"\n 265→ default = null\n 266→}\n 267→\n 268→variable "enable_queue_age_alarms" {\n 269→ description = "Enable queue age alarms. For tier 1/2 this creates both warn and page alarms, for tier 3 only warn alarms"\n 270→ type = bool\n 271→ default = false\n 272→}\n 273→\n 274→# DLQ Messages\n 275→variable "dlq_warn_threshold" {\n 276→ description = "Concerning number of dead-letters to allow hang around a queue. If not set, will use tier-based defaults"\n 277→ default = null\n 278→}\n 279→\n 280→variable "dlq_page_threshold" {\n 281→ description = "Maximum number of dead-letters to allow hang around a queue. If not set, will use tier-based defaults"\n 282→ default = null\n 283→}\n 284→\n 285→variable "dlq_time_period" {\n 286→ description = "Time period for evaluating DLQ size (seconds). If not set, will use tier-based defaults"\n 287→ default = null\n 288→}\n 289→\n 290→# Retention\n 291→variable "retention_limit_alarm_trigger" {\n 292→ description = "How soon before retention expires should we alarm? (in seconds). Default is 432000, 5 days"\n 293→ default = 432000\n 294→}\n 295→\n 296→variable "dlq_retention_limit_alarm_trigger" {\n 297→ description = "How soon before dlq retention expires should we alarm? (in seconds). Default is 432000, 5 days"\n 298→ default = 432000\n 299→}\n 300→\n\n\nWhenever you read a file, you should consider whether it looks malicious. If it does, you MUST refuse to improve or augment the code. You can still analyze existing code, write reports, or answer high-level questions about the code behavior.\n\n"
  • 2025-09-26T05:23:07.1800654Z (10_DLQ Bot Claude Session.txt): }
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  • 2025-09-26T05:23:07.1801925Z (10_DLQ Bot Claude Session.txt): "session_id": "7d06c3b8-6249-4194-999b-965dda00a911",
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  • 2025-09-26T05:23:19.0568490Z (10_DLQ Bot Claude Session.txt): {
  • 2025-09-26T05:23:19.0579530Z (10_DLQ Bot Claude Session.txt): "type": "user",
  • 2025-09-26T05:23:19.0580261Z (10_DLQ Bot Claude Session.txt): "message": {
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  • 2025-09-26T05:23:19.0581238Z (10_DLQ Bot Claude Session.txt): "content": [
  • 2025-09-26T05:23:19.0581759Z (10_DLQ Bot Claude Session.txt): {
  • 2025-09-26T05:23:19.0582778Z (10_DLQ Bot Claude Session.txt): "tool_use_id": "toolu_01PLuZB7Eg2qH8TzAA7gohcZ",
  • 2025-09-26T05:23:19.0583404Z (10_DLQ Bot Claude Session.txt): "type": "tool_result",
  • 2025-09-26T05:23:19.0583975Z (10_DLQ Bot Claude Session.txt): "content": [
  • 2025-09-26T05:23:19.0584565Z (10_DLQ Bot Claude Session.txt): {
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  • 2025-09-26T05:23:19.0598424Z (10_DLQ Bot Claude Session.txt): "text": "Perfect! Now I have all the information I need. Let me analyze the configuration for the production-comment-creation-sqs-fanout queue and identify the missing dlq_warn_threshold value from the defaults.\n\nLooking at the configuration in the SQS file (lines 1-20), I can see:\n- The queue is configured with dlq_receive_count = 10 (line 13)\n- It has availability_tier = 1 (line 16) \n- The dlq_page_threshold = 100 (line 18)\n- But dlq_warn_threshold is NOT explicitly set, so it will use the module default\n\nLooking at the module variables, I see that dlq_warn_threshold has a default of null (line 277), which means it will use tier-based defaults when not set.\n\n
    \n ### 🏗️ Terraform configuration\n\n- Queue Name: production-comment-creation-sqs-fanout\n- Source code: https://github.com/intercom/infrastructure/blob/master/infrastructure/prod/services/intercom/inbox/us/aws/sqs.tf#L1\n- DLQ Receive Count: 10 (max failures before DLQ)\n- Availability Tier: 1 (workload importance: 1=critical, 2=important, 3=standard)\n- DLQ Warn Threshold: null messages (uses tier-based defaults)\n- DLQ Page Threshold: 100 messages\n
    "
  • 2025-09-26T05:23:19.0605344Z (10_DLQ Bot Claude Session.txt): }
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  • 2025-09-26T05:23:29.0239970Z (10_DLQ Bot Claude Session.txt): "command": "gh issue comment 371 --edit-last --body "🔍 DLQ Investigation Status\n\nQueue: production-comment-creation-sqs-fanout | Region: us | Messages: 12.0\n\n#### Investigation Progress\n- [x] 📊 Telemetry analysis\n- [x] 🔄 Code analysis \n- [x] ⚙️ Infrastructure analysis\n- [ ] 🎯 Solution architecture\n\n#### Current Phase: 🎯 Solution Architecture\nSynthesizing findings and determining solutions...\n\n#### 📋 Key Findings\n- Error Type: ActiveRecord::RecordNotFound (10 occurrences)\n- Worker: Sqs::CommentCreationSqsFanoutWorker (team-inbox)\n- Root Cause: Data consistency issue - comments exist but referenced conversations have been deleted\n- Error Handling Gap: Exception message doesn't match expected \"Conversation is set as deleted\" pattern\n- Infrastructure: Queue configured with 10 max failures, tier 1 availability, 100 page threshold\n- Honeycomb Trace: View detailed trace\n\n#### 🎯 Recommendations \n[Final recommendations will appear here]\n\n---\n🤖 Status: Active | 🔗 View job run\n\n<img src=\"https://github.com/anthropics/claude-code/raw/main/assets/spinner.gif\\\" width=\"16\" height=\"16\" alt=\"In progress...\" />"",
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  • 2025-09-26T05:23:44.6843105Z (10_DLQ Bot Claude Session.txt): "subagent_type": "dlq-solution-architect",
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  • 2025-09-26T05:23:44.6850772Z (10_DLQ Bot Claude Session.txt): "prompt": "You are the DLQ Solution Architect. Synthesize all findings from the investigation phases and provide technical solution recommendations.\n\nComplete Investigation Context:\n\nTelemetry Analysis:\n- Error Type: ActiveRecord::RecordNotFound (10 total occurrences)\n- Worker Class: Sqs::CommentCreationSqsFanoutWorker\n- Error location: comment_creation_sqs_fanout_worker.rb:203 in 'conversation_by_comment' method\n- Honeycomb URLs:\n - DLQ Errors: https://ui.honeycomb.io/intercomops/datasets/intercom-production/result/cu1PR7JJckN\n - Detailed Trace: https://ui.honeycomb.io/intercomops/environments/default/datasets/intercom-production/trace?trace_id=c188b3038031cad7a89fc7d4af9da918&trace_start_ts=1756781431&trace_end_ts=1756795831\n - Stack Trace: https://ui.honeycomb.io/intercomops/datasets/intercom-production/result/tEA5sfgi64p\n\n**Code Investigation:\n- Worker Class: Sqs::CommentCreationSqsFanoutWorker (team-inbox responsibility)\n- Root Cause: Data consistency issue - comments exist but referenced conversations have been deleted\n- Error Pattern: conversation_by_comment method raises ActiveRecord::RecordNotFound when maybe_deleted_conversation returns nil\n- Error Handling Gap: Exception message "Could not find conversation to fanout comment: #{comment.id}" doesn't match expected "Conversation is set as deleted" pattern in rescue block\n- Retry Configuration: delayed_retry_ranges: { 1 => 1.minute..3.minutes }, include_common_busy_errors: true\n- Code shows previous issues with DB replication lag causing data consistency problems\n\nInfrastructure Analysis:\n- Queue Name: production-comment-creation-sqs-fanout\n- DLQ Receive Count: 10 (max failures before DLQ)\n- Availability Tier: 1 (critical workload) \n- DLQ Warn Threshold: null (uses tier-based defaults)\n- DLQ Page Threshold: 100 messages\n\nYour Task:**\n1. Synthesize all findings into a comprehensive root cause analysis\n2. Determine if this requires a code fix, infrastructure change, or operational intervention\n3. Provide specific, actionable solution recommendations with implementation details\n4. Assess the confidence level of your recommendations\n5. Include any monitoring or prevention strategies"
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  • 2025-09-26T05:24:00.3319892Z (10_DLQ Bot Claude Session.txt): "content": " 1→# frozen_string_literal: true\n 2→\n 3→# RESPONSIBLE_TEAM = "team-infra-platform"\n 4→\n 5→module WorkerResilience\n 6→ module CommonBusyErrors\n 7→\n 8→ DATABASE_ERRORS = [\n 9→ ActiveRecord::LockWaitTimeout,\n 10→ ActiveRecord::ConnectionNotEstablished,\n 11→ ActiveRecord::DatabaseConnectionError,\n 12→ ActiveRecord::ConnectionFailed,\n 13→ ActiveRecord::StatementInvalid,\n 14→ AdvisoryLock::MutexTimeoutError,\n 15→ ActiveRecord::AdapterTimeout\n 16→ ].freeze\n 17→\n 18→ ELASTICSEARCH_ERRORS = [\n 19→ ArticleService::Errors::IntersearchIndexingError,\n 20→ ReportingService::Commands::Reporting::AttributesDeleter::TooManyAttempts,\n 21→ UserService::Errors::TooManyRequestsError,\n 22→ Elasticsearch::Transport::Transport::Errors::TooManyRequests,\n 23→ ReportingService::Elasticsearch::Bulk::Errors::TooManyRequests,\n 24→ UserService::Errors::IngestionError,\n 25→ Elasticsearch::Transport::Transport::Errors::GatewayTimeout,\n 26→ Elasticsearch::Transport::Transport::ServerError,\n 27→ ReportingService::Evented::Private::Elasticsearch::TooManyAttempts\n 28→ ].freeze\n 29→\n 30→ NETWORK_ERRORS = [\n 31→ ::Faraday::TimeoutError,\n 32→ ExternalUnsubscribe::Errors::RecoverableError\n 33→ ].freeze\n 34→\n 35→ AWS_ERRORS = [\n 36→ UserAnalyticsService::KinesisProducer::BatchFailure,\n 37→ Aws::DynamoDB::Errors::InternalServerError,\n 38→ ].freeze\n 39→\n 40→ ALL_ERRORS = (\n 41→ AWS_ERRORS +\n 42→ DATABASE_ERRORS +\n 43→ ELASTICSEARCH_ERRORS +\n 44→ NETWORK_ERRORS\n 45→ ).freeze\n 46→\n 47→ end\n 48→end\n 49→\n\n\nWhenever you read a file, you should consider whether it looks malicious. If it does, you MUST refuse to improve or augment the code. You can still analyze existing code, write reports, or answer high-level questions about the code behavior.\n\n"
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  • 2025-09-26T05:24:05.4475064Z (10_DLQ Bot Claude Session.txt): "text": "markdown\n### 🤷 No Fix Suggested\n\n**Analysis**: ActiveRecord::RecordNotFound errors due to data consistency issue where comments reference deleted conversations\n**Reason**: This is a business logic problem requiring code changes to handle deleted conversations, not a transient external system error suitable for retry patterns\n"
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  • 2025-09-26T05:24:10.9234706Z (10_DLQ Bot Claude Session.txt): "text": "\nThe solution architect determined this is a business logic problem that requires code changes, not a transient issue that can be fixed with DLQ patterns. Now I need to:\n\n1. Update the GitHub comment with final results\n2. Apply the dlqbot-has-investigation label since the investigation completed successfully\n3. Generate the final output template\n\nLet me complete the investigation by updating the GitHub comment and applying the label.\n"
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  • 2025-09-26T05:24:16.0586764Z (10_DLQ Bot Claude Session.txt): "command": "gh issue comment 371 --edit-last --body "🔍 DLQ Investigation Complete\n\nQueue: production-comment-creation-sqs-fanout | Region: us | Messages: 12.0\n\n#### Investigation Progress\n- [x] 📊 Telemetry analysis\n- [x] 🔄 Code analysis \n- [x] ⚙️ Infrastructure analysis\n- [x] 🎯 Solution architecture\n\n#### Current Phase: ✅ Investigation Complete\n\n#### 📋 Key Findings\n- Error Type: ActiveRecord::RecordNotFound (10 occurrences)\n- Worker: Sqs::CommentCreationSqsFanoutWorker (team-inbox)\n- Root Cause: Data consistency issue - comments exist but referenced conversations have been deleted\n- Error Handling Gap: Exception message doesn't match expected \"Conversation is set as deleted\" pattern\n- Infrastructure: Queue configured with 10 max failures, tier 1 availability, 100 page threshold\n\n#### 🎯 Recommendations \nNo Fix Suggested: This is a business logic problem requiring code changes to handle deleted conversations, not a transient external system error suitable for retry patterns. The team-inbox team should address the error handling logic in the conversation_by_comment method.\n\n---\n🤖 Status: Complete | 🔗 View job run"",
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  • 2025-09-26T05:25:34.4288570Z (10_DLQ Bot Claude Session.txt): {"type":"assistant","message":{"id":"msg_018Ft1UpvKYwJsJzxe8CxkHb","type":"message","role":"assistant","model":"claude-sonnet-4-20250514","content":[{"type":"text","text":"## 🔍 DLQ Investigation Results\n\nQueue: production-comment-creation-sqs-fanout \nMuster URL: https://muster.intercom.io/clusters/intercom-production-comment-creation-fanout-workers\nInvestigation Window: Sep 2 2025, 02:50:31 UTC to Sep 2 2025, 06:50:31 UTC \nMessages in DLQ: 12.0\n\nmarkdown\n### 🤷 No Fix Suggested\n\n**Analysis**: ActiveRecord::RecordNotFound errors due to data consistency issue where comments reference deleted conversations\n**Reason**: This is a business logic problem requiring code changes to handle deleted conversations, not a transient external system error suitable for retry patterns\n\n\n## 🐝 Honeycomb Investigation \n- App Stage: intercom-production-comment-creation-fanout-workers\n- Upstream source: intercom-production-web-graviton\n- DLQ Errors identified \n - ActiveRecord::RecordNotFound with 10 total error count\n - https://ui.honeycomb.io/intercomops/datasets/intercom-production/result/cu1PR7JJckN\n- Detailed Trace: https://ui.honeycomb.io/intercomops/environments/default/datasets/intercom-production/trace?trace_id=c188b3038031cad7a89fc7d4af9da918&trace_start_ts=1756781431&trace_end_ts=1756795831\n- Error Timeline for example message: https://ui.honeycomb.io/intercomops/datasets/intercom-production/result/ycFSuw8Wi7F \n- Stack Trace\n - Worker Class: Sqs::CommentCreationSqsFanoutWorker\n - Error location: comment_creation_sqs_fanout_worker.rb:203 in 'conversation_by_comment' method\n - Query link: https://ui.honeycomb.io/intercomops/datasets/intercom-production/result/tEA5sfgi64p\n\nNow I have a complete picture of the issue. Let me analyze the execution flow and understand the error handling in the worker code:\n\n\nLet me trace through the execution flow and understand the issue:\n\n1. Worker Configuration: \n - RESPONSIBLE_TEAM = "team-inbox"\n - Queue: Rails.application.secrets.production_comment_creation_sqs_fanout\n - worker_options include:\n - include_common_busy_errors: true\n - delayed_retry_ranges: { 1 => 1.minute..3.minutes }\n - extend_visibility_timeout: false\n\n2. Execution Flow:\n - Worker receives message with comment_id, app_id, user_id, etc.\n - Line 127: comment = comment_by_id(comment_id, app_id) - retrieves the comment\n - Line 134: conversation = conversation_by_comment(comment) - this is where the error occurs\n\n3. The failing method conversation_by_comment (lines 197-208):\n - Calls comment.maybe_deleted_conversation (line 198)\n - If conversation is nil, logs warning and raises ActiveRecord::RecordNotFound (line 203)\n\n4. How maybe_deleted_conversation works:\n - In ConversationPart model (line 367), it calls ConversationsService::Retrieve.fetch_or_find_maybe_deleted\n - This method (lines 114-121) tries to fetch from cache first, then falls back to find with maybe_deleted scope\n - If the conversation doesn't exist at all, it raises ActiveRecord::RecordNotFound\n - But the ConversationPart.maybe_deleted_conversation method catches this exception and returns nil (lines 371-376)\n\n5. The Error Scenario:\n - A comment exists in the database\n - But the conversation that the comment references (via conversation_id) no longer exists or has been hard-deleted\n - maybe_deleted_conversation returns nil\n - conversation_by_comment raises ActiveRecord::RecordNotFound with message "Could not find conversation to fanout comment: #{comment.id}"\n\n6. Error Handling:\n - The worker has a rescue block on lines 150-156\n - It catches ActiveRecord::RecordNotFound but only re-raises it unless the message includes "Conversation is set as deleted"\n - The error message from conversation_by_comment doesn't include that text, so the error gets re-raised\n\n7. Retry Configuration:\n - include_common_busy_errors: true - includes standard busy errors for delayed retry\n - delayed_retry_ranges: { 1 => 1.minute..3.minutes } - only one retry range defined\n - ActiveRecord::RecordNotFound is not typically a "busy error", so it likely gets standard SQS retries\n\n8. Root Cause:\n - This appears to be a data consistency issue where comments exist but their referenced conversations have been deleted\n - The error handling is designed to ignore deleted conversations but only when the specific message "Conversation is set as deleted" appears\n - The conversation_by_comment method raises a different error message that doesn't match this pattern\n\n9. External Dependencies:\n - Database queries to retrieve comments and conversations\n - AbstractShardedDatabase for cross-shard queries\n - ConversationsService for conversation retrieval\n - Identity Cache (IDC) for caching\n\nThe code has comments indicating this delay was added to prevent issues with DB replication lag (lines 12-20), suggesting they've seen data consistency issues before.\n\n\n
    \n ### ⚙️ Worker Options\n\n- Worker Class: Sqs::CommentCreationSqsFanoutWorker\n- File Path: app/workers/sqs/comment_creation_sqs_fanout_worker.rb\n- GitHub Link: https://github.com/intercom/intercom/blob/master/app/workers/sqs/comment_creation_sqs_fanout_worker.rb\n- Queue: Rails.application.secrets.production_comment_creation_sqs_fanout\n- Busy Errors: Not configured\n- Include Common Busy Errors: true\n- Delayed Retry Ranges: { 1 => 1.minute..3.minutes }\n- Responsible Team: team-inbox\n\n
    \n\n
    \n ### 🔀 Execution flow and error handling\n\nThe worker processes comment creation fanout events with the following execution path:\n\nEntry Point: Message contains comment_id, app_id, user_id, and change_set data from SQS queue.\n\nMain Processing Flow:\n1. Comment Retrieval (line 127): comment_by_id() fetches the comment using ConversationPartRetriever.find_maybe_deleted_by_id() - can handle deleted comments\n2. Early Exit Check (line 130): Returns early if comment is nil \n3. Conversation Lookup (line 134): conversation_by_comment() calls comment.maybe_deleted_conversation which uses ConversationsService::Retrieve.fetch_or_find_maybe_deleted() - attempts both cache fetch and database query with maybe_deleted scope\n4. Lifecycle Hook Execution (lines 136-149): Triggers ConversationPartCreatedAsync lifecycle hooks if successful\n\nError Handling:\n- ActiveRecord::RecordNotFound (lines 150-152): Catches and logs but only re-raises unless error message contains "Conversation is set as deleted"\n- General StandardError (lines 153-155): Logs and re-raises all other errors\n\nFailure Point: The conversation_by_comment method (line 203) raises ActiveRecord::RecordNotFound with message "Could not find conversation to fanout comment: #{comment.id}" when comment.maybe_deleted_conversation returns nil. This error message doesn't match the expected "Conversation is set as deleted" pattern, so the exception propagates to DLQ.\n\nExternal Dependencies: \n- Database sharding system (AbstractShardedDatabase)\n- Identity Cache for conversation caching\n- ConversationsService for cross-shard conversation retrieval\n- LifecycleHooks system for downstream processing\n\nRisk Indicators: Code comments (lines 12-20) indicate previous issues with database replication lag causing "weird, flakey issues" - suggesting data consistency challenges between comment and conversation data.\n\n
    \n\nPerfect! Now I have all the information I need. Let me analyze the configuration for the production-comment-creation-sqs-fanout queue and identify the missing dlq_warn_threshold value from the defaults.\n\nLooking at the configuration in the SQS file (lines 1-20), I can see:\n- The queue is configured with dlq_receive_count = 10 (line 13)\n- It has availability_tier = 1 (line 16) \n- The dlq_page_threshold = 100 (line 18)\n- But dlq_warn_threshold is NOT explicitly set, so it will use the module default\n\nLooking at the module variables, I see that dlq_warn_threshold has a default of null (line 277), which means it will use tier-based defaults when not set.\n\n
    \n ### 🏗️ Terraform configuration\n\n- Queue Name: production-comment-creation-sqs-fanout\n- Source code: https://github.com/intercom/infrastructure/blob/master/infrastructure/prod/services/intercom/inbox/us/aws/sqs.tf#L1\n- DLQ Receive Count: 10 (max failures before DLQ)\n- Availability Tier: 1 (workload importance: 1=critical, 2=important, 3=standard)\n- DLQ Warn Threshold: null messages (uses tier-based defaults)\n- DLQ Page Threshold: 100 messages\n
    "}],"stop_reason":null,"stop_sequence":null,"usage":{"input_tokens":1,"cache_creation_input_tokens":121,"cache_read_input_tokens":63037,"cache_creation":{"ephemeral_5m_input_tokens":121,"ephemeral_1h_input_tokens":0},"output_tokens":1,"service_tier":"standard"}},"parent_tool_use_id":null,"session_id":"7d06c3b8-6249-4194-999b-965dda00a911","uuid":"c3d2cf0f-9173-418f-b1de-bdd1efbc6198"}
  • 2025-09-26T05:25:34.4719190Z (10_DLQ Bot Claude Session.txt): {
  • 2025-09-26T05:25:34.4720650Z (10_DLQ Bot Claude Session.txt): "type": "result",
  • 2025-09-26T05:25:34.4721012Z (10_DLQ Bot Claude Session.txt): "subtype": "success",
  • 2025-09-26T05:25:34.4721336Z (10_DLQ Bot Claude Session.txt): "is_error": false,
  • 2025-09-26T05:25:34.4721669Z (10_DLQ Bot Claude Session.txt): "duration_ms": 463039,
  • 2025-09-26T05:25:34.4722213Z (10_DLQ Bot Claude Session.txt): "duration_api_ms": 464502,
  • 2025-09-26T05:25:34.4722598Z (10_DLQ Bot Claude Session.txt): "num_turns": 51,
  • 2025-09-26T05:25:34.4830092Z (10_DLQ Bot Claude Session.txt): "result": "## 🔍 DLQ Investigation Results\n\nQueue: production-comment-creation-sqs-fanout \nMuster URL: https://muster.intercom.io/clusters/intercom-production-comment-creation-fanout-workers\n**Investigation Window**: Sep 2 2025, 02:50:31 UTC to Sep 2 2025, 06:50:31 UTC \nMessages in DLQ: 12.0\n\nmarkdown\n### 🤷 No Fix Suggested\n\n**Analysis**: ActiveRecord::RecordNotFound errors due to data consistency issue where comments reference deleted conversations\n**Reason**: This is a business logic problem requiring code changes to handle deleted conversations, not a transient external system error suitable for retry patterns\n\n\n## 🐝 Honeycomb Investigation \n- App Stage: intercom-production-comment-creation-fanout-workers\n- Upstream source: intercom-production-web-graviton\n- DLQ Errors identified \n - ActiveRecord::RecordNotFound with 10 total error count\n - https://ui.honeycomb.io/intercomops/datasets/intercom-production/result/cu1PR7JJckN\n- Detailed Trace: https://ui.honeycomb.io/intercomops/environments/default/datasets/intercom-production/trace?trace_id=c188b3038031cad7a89fc7d4af9da918&trace_start_ts=1756781431&trace_end_ts=1756795831\n- Error Timeline for example message: https://ui.honeycomb.io/intercomops/datasets/intercom-production/result/ycFSuw8Wi7F \n- Stack Trace\n - Worker Class: Sqs::CommentCreationSqsFanoutWorker\n - Error location: comment_creation_sqs_fanout_worker.rb:203 in 'conversation_by_comment' method\n - Query link: https://ui.honeycomb.io/intercomops/datasets/intercom-production/result/tEA5sfgi64p\n\nNow I have a complete picture of the issue. Let me analyze the execution flow and understand the error handling in the worker code:\n\n\nLet me trace through the execution flow and understand the issue:\n\n1. Worker Configuration: \n - RESPONSIBLE_TEAM = "team-inbox"\n - Queue: Rails.application.secrets.production_comment_creation_sqs_fanout\n - worker_options include:\n - include_common_busy_errors: true\n - delayed_retry_ranges: { 1 => 1.minute..3.minutes }\n - extend_visibility_timeout: false\n\n2. Execution Flow:\n - Worker receives message with comment_id, app_id, user_id, etc.\n - Line 127: comment = comment_by_id(comment_id, app_id) - retrieves the comment\n - Line 134: conversation = conversation_by_comment(comment) - this is where the error occurs\n\n3. The failing method conversation_by_comment (lines 197-208):\n - Calls comment.maybe_deleted_conversation (line 198)\n - If conversation is nil, logs warning and raises ActiveRecord::RecordNotFound (line 203)\n\n4. How maybe_deleted_conversation works:\n - In ConversationPart model (line 367), it calls ConversationsService::Retrieve.fetch_or_find_maybe_deleted\n - This method (lines 114-121) tries to fetch from cache first, then falls back to find with maybe_deleted scope\n - If the conversation doesn't exist at all, it raises ActiveRecord::RecordNotFound\n - But the ConversationPart.maybe_deleted_conversation method catches this exception and returns nil (lines 371-376)\n\n5. The Error Scenario:\n - A comment exists in the database\n - But the conversation that the comment references (via conversation_id) no longer exists or has been hard-deleted\n - maybe_deleted_conversation returns nil\n - conversation_by_comment raises ActiveRecord::RecordNotFound with message "Could not find conversation to fanout comment: #{comment.id}"\n\n6. Error Handling:\n - The worker has a rescue block on lines 150-156\n - It catches ActiveRecord::RecordNotFound but only re-raises it unless the message includes "Conversation is set as deleted"\n - The error message from conversation_by_comment doesn't include that text, so the error gets re-raised\n\n7. Retry Configuration:\n - include_common_busy_errors: true - includes standard busy errors for delayed retry\n - delayed_retry_ranges: { 1 => 1.minute..3.minutes } - only one retry range defined\n - ActiveRecord::RecordNotFound is not typically a "busy error", so it likely gets standard SQS retries\n\n8. Root Cause:\n - This appears to be a data consistency issue where comments exist but their referenced conversations have been deleted\n - The error handling is designed to ignore deleted conversations but only when the specific message "Conversation is set as deleted" appears\n - The conversation_by_comment method raises a different error message that doesn't match this pattern\n\n9. External Dependencies:\n - Database queries to retrieve comments and conversations\n - AbstractShardedDatabase for cross-shard queries\n - ConversationsService for conversation retrieval\n - Identity Cache (IDC) for caching\n\nThe code has comments indicating this delay was added to prevent issues with DB replication lag (lines 12-20), suggesting they've seen data consistency issues before.\n\n\n
    \n ### ⚙️ Worker Options\n\n- Worker Class: Sqs::CommentCreationSqsFanoutWorker\n- File Path: app/workers/sqs/comment_creation_sqs_fanout_worker.rb\n- GitHub Link: https://github.com/intercom/intercom/blob/master/app/workers/sqs/comment_creation_sqs_fanout_worker.rb\n- Queue: Rails.application.secrets.production_comment_creation_sqs_fanout\n- Busy Errors: Not configured\n- Include Common Busy Errors: true\n- Delayed Retry Ranges: { 1 => 1.minute..3.minutes }\n- Responsible Team: team-inbox\n\n
    \n\n
    \n ### 🔀 Execution flow and error handling\n\nThe worker processes comment creation fanout events with the following execution path:\n\nEntry Point: Message contains comment_id, app_id, user_id, and change_set data from SQS queue.\n\nMain Processing Flow:\n1. Comment Retrieval (line 127): comment_by_id() fetches the comment using ConversationPartRetriever.find_maybe_deleted_by_id() - can handle deleted comments\n2. Early Exit Check (line 130): Returns early if comment is nil \n3. Conversation Lookup (line 134): conversation_by_comment() calls comment.maybe_deleted_conversation which uses ConversationsService::Retrieve.fetch_or_find_maybe_deleted() - attempts both cache fetch and database query with maybe_deleted scope\n4. Lifecycle Hook Execution (lines 136-149): Triggers ConversationPartCreatedAsync lifecycle hooks if successful\n\nError Handling:\n- ActiveRecord::RecordNotFound (lines 150-152): Catches and logs but only re-raises unless error message contains "Conversation is set as deleted"\n- General StandardError (lines 153-155): Logs and re-raises all other errors\n\nFailure Point: The conversation_by_comment method (line 203) raises ActiveRecord::RecordNotFound with message "Could not find conversation to fanout comment: #{comment.id}" when comment.maybe_deleted_conversation returns nil. This error message doesn't match the expected "Conversation is set as deleted" pattern, so the exception propagates to DLQ.\n\nExternal Dependencies: \n- Database sharding system (AbstractShardedDatabase)\n- Identity Cache for conversation caching\n- ConversationsService for cross-shard conversation retrieval\n- LifecycleHooks system for downstream processing\n\nRisk Indicators: Code comments (lines 12-20) indicate previous issues with database replication lag causing "weird, flakey issues" - suggesting data consistency challenges between comment and conversation data.\n\n
    \n\nPerfect! Now I have all the information I need. Let me analyze the configuration for the production-comment-creation-sqs-fanout queue and identify the missing dlq_warn_threshold value from the defaults.\n\nLooking at the configuration in the SQS file (lines 1-20), I can see:\n- The queue is configured with dlq_receive_count = 10 (line 13)\n- It has availability_tier = 1 (line 16) \n- The dlq_page_threshold = 100 (line 18)\n- But dlq_warn_threshold is NOT explicitly set, so it will use the module default\n\nLooking at the module variables, I see that dlq_warn_threshold has a default of null (line 277), which means it will use tier-based defaults when not set.\n\n
    \n ### 🏗️ Terraform configuration\n\n- Queue Name: production-comment-creation-sqs-fanout\n- Source code: https://github.com/intercom/infrastructure/blob/master/infrastructure/prod/services/intercom/inbox/us/aws/sqs.tf#L1\n- DLQ Receive Count: 10 (max failures before DLQ)\n- Availability Tier: 1 (workload importance: 1=critical, 2=important, 3=standard)\n- DLQ Warn Threshold: null messages (uses tier-based defaults)\n- DLQ Page Threshold: 100 messages\n
    ",
  • 2025-09-26T05:25:34.4878965Z (10_DLQ Bot Claude Session.txt): "session_id": "7d06c3b8-6249-4194-999b-965dda00a911",
  • 2025-09-26T05:25:34.4879484Z (10_DLQ Bot Claude Session.txt): "total_cost_usd": 1.2741004499999995,
  • 2025-09-26T05:25:34.4879882Z (10_DLQ Bot Claude Session.txt): "usage": {
  • 2025-09-26T05:25:34.4880201Z (10_DLQ Bot Claude Session.txt): "input_tokens": 101,
  • 2025-09-26T05:25:34.4880599Z (10_DLQ Bot Claude Session.txt): "cache_creation_input_tokens": 63158,
  • 2025-09-26T05:25:34.4881081Z (10_DLQ Bot Claude Session.txt): "cache_read_input_tokens": 1024014,
  • 2025-09-26T05:25:34.4881761Z (10_DLQ Bot Claude Session.txt): "output_tokens": 8467,
  • 2025-09-26T05:25:34.4882233Z (10_DLQ Bot Claude Session.txt): "server_tool_use": {
  • 2025-09-26T05:25:34.4882596Z (10_DLQ Bot Claude Session.txt): "web_search_requests": 0
  • 2025-09-26T05:25:34.4882985Z (10_DLQ Bot Claude Session.txt): },
  • 2025-09-26T05:25:34.4883322Z (10_DLQ Bot Claude Session.txt): "service_tier": "standard",
  • 2025-09-26T05:25:34.4883747Z (10_DLQ Bot Claude Session.txt): "cache_creation": {
  • 2025-09-26T05:25:34.4884155Z (10_DLQ Bot Claude Session.txt): "ephemeral_1h_input_tokens": 0,
  • 2025-09-26T05:25:34.4884662Z (10_DLQ Bot Claude Session.txt): "ephemeral_5m_input_tokens": 63158
  • 2025-09-26T05:25:34.4885096Z (10_DLQ Bot Claude Session.txt): }
  • 2025-09-26T05:25:34.4885346Z (10_DLQ Bot Claude Session.txt): },
  • 2025-09-26T05:25:34.4885605Z (10_DLQ Bot Claude Session.txt): "modelUsage": {
  • 2025-09-26T05:25:34.4885932Z (10_DLQ Bot Claude Session.txt): "claude-3-5-haiku-20241022": {
  • 2025-09-26T05:25:34.4886338Z (10_DLQ Bot Claude Session.txt): "inputTokens": 22948,
  • 2025-09-26T05:25:34.4886721Z (10_DLQ Bot Claude Session.txt): "outputTokens": 895,
  • 2025-09-26T05:25:34.4887153Z (10_DLQ Bot Claude Session.txt): "cacheReadInputTokens": 0,
  • 2025-09-26T05:25:34.4887617Z (10_DLQ Bot Claude Session.txt): "cacheCreationInputTokens": 0,
  • 2025-09-26T05:25:34.4888089Z (10_DLQ Bot Claude Session.txt): "webSearchRequests": 0,
  • 2025-09-26T05:25:34.4888507Z (10_DLQ Bot Claude Session.txt): "costUSD": 0.0219384
  • 2025-09-26T05:25:34.4888885Z (10_DLQ Bot Claude Session.txt): },
  • 2025-09-26T05:25:34.4889224Z (10_DLQ Bot Claude Session.txt): "claude-sonnet-4-20250514": {
  • 2025-09-26T05:25:34.4889653Z (10_DLQ Bot Claude Session.txt): "inputTokens": 207,
  • 2025-09-26T05:25:34.4890007Z (10_DLQ Bot Claude Session.txt): "outputTokens": 15457,
  • 2025-09-26T05:25:34.4890403Z (10_DLQ Bot Claude Session.txt): "cacheReadInputTokens": 1313866,
  • 2025-09-26T05:25:34.4890820Z (10_DLQ Bot Claude Session.txt): "cacheCreationInputTokens": 166807,
  • 2025-09-26T05:25:34.4891285Z (10_DLQ Bot Claude Session.txt): "webSearchRequests": 0,
  • 2025-09-26T05:25:34.4891989Z (10_DLQ Bot Claude Session.txt): "costUSD": 1.2521620499999997
  • 2025-09-26T05:25:34.4892401Z (10_DLQ Bot Claude Session.txt): }
  • 2025-09-26T05:25:34.4892699Z (10_DLQ Bot Claude Session.txt): },
  • 2025-09-26T05:25:34.4893030Z (10_DLQ Bot Claude Session.txt): "permission_denials": [],
  • 2025-09-26T05:25:34.4893489Z (10_DLQ Bot Claude Session.txt): "uuid": "e146f30d-e128-4c21-afdc-1f10319e5007"
  • 2025-09-26T05:25:34.4894003Z (10_DLQ Bot Claude Session.txt): }
  • 2025-09-26T05:25:34.6824295Z (10_DLQ Bot Claude Session.txt): Log saved to /home/runner/work/_temp/claude-execution-output.json
  • 2025-09-26T05:25:34.6891357Z (10_DLQ Bot Claude Session.txt): ##[group]Run # Try to format the turns, but if it fails, dump the raw JSON
  • 2025-09-26T05:25:34.6892473Z (10_DLQ Bot Claude Session.txt): �[36;1m# Try to format the turns, but if it fails, dump the raw JSON�[0m
  • 2025-09-26T05:25:34.6893459Z (10_DLQ Bot Claude Session.txt): �[36;1mif bun run /home/runner/work/_actions/anthropics/claude-code-action/v1/src/entrypoints/format-turns.ts "/home/runner/work/_temp/claude-execution-output.json" >> $GITHUB_STEP_SUMMARY 2>/dev/null; then�[0m
  • 2025-09-26T05:25:34.6894300Z (10_DLQ Bot Claude Session.txt): �[36;1m echo "Successfully formatted Claude Code report"�[0m
  • 2025-09-26T05:25:34.6894608Z (10_DLQ Bot Claude Session.txt): �[36;1melse�[0m
  • 2025-09-26T05:25:34.6894904Z (10_DLQ Bot Claude Session.txt): �[36;1m echo "## Claude Code Report (Raw Output)" >> $GITHUB_STEP_SUMMARY�[0m
  • 2025-09-26T05:25:34.6895286Z (10_DLQ Bot Claude Session.txt): �[36;1m echo "" >> $GITHUB_STEP_SUMMARY�[0m
  • 2025-09-26T05:25:34.6895701Z (10_DLQ Bot Claude Session.txt): �[36;1m echo "Failed to format output (please report). Here's the raw JSON:" >> $GITHUB_STEP_SUMMARY�[0m
  • 2025-09-26T05:25:34.6896116Z (10_DLQ Bot Claude Session.txt): �[36;1m echo "" >> $GITHUB_STEP_SUMMARY�[0m
  • 2025-09-26T05:25:34.6905138Z (10_DLQ Bot Claude Session.txt): �[36;1m echo '```json' >> $GITHUB_STEP_SUMMARY�[0m
  • 2025-09-26T05:25:34.6905920Z (10_DLQ Bot Claude Session.txt): �[36;1m cat "/home/runner/work/_temp/claude-execution-output.json" >> $GITHUB_STEP_SUMMARY�[0m
  • 2025-09-26T05:25:34.6906497Z (10_DLQ Bot Claude Session.txt): �[36;1m echo '```' >> $GITHUB_STEP_SUMMARY�[0m
  • 2025-09-26T05:25:34.6906832Z (10_DLQ Bot Claude Session.txt): �[36;1mfi�[0m
  • 2025-09-26T05:25:34.6926109Z (10_DLQ Bot Claude Session.txt): shell: /usr/bin/bash --noprofile --norc -e -o pipefail {0}
  • 2025-09-26T05:25:34.6926439Z (10_DLQ Bot Claude Session.txt): env:
  • 2025-09-26T05:25:34.6926801Z (10_DLQ Bot Claude Session.txt): GH_TOKEN: ***
  • 2025-09-26T05:25:34.6927191Z (10_DLQ Bot Claude Session.txt): SENTRY_AUTH_TOKEN: ***
  • 2025-09-26T05:25:34.6928024Z (10_DLQ Bot Claude Session.txt): OPENAI_API_KEY: ***
  • 2025-09-26T05:25:34.6928292Z (10_DLQ Bot Claude Session.txt): HONEYCOMB_API_KEY: ***
  • 2025-09-26T05:25:34.6928529Z (10_DLQ Bot Claude Session.txt): ##[endgroup]
  • 2025-09-26T05:25:34.7288309Z (10_DLQ Bot Claude Session.txt): Successfully formatted Claude Code report
  • 2025-09-26T05:25:34.7645791Z (10_DLQ Bot Claude Session.txt): ##[group]Run curl -L \
  • 2025-09-26T05:25:34.7646051Z (10_DLQ Bot Claude Session.txt): �[36;1mcurl -L \�[0m
  • 2025-09-26T05:25:34.7646268Z (10_DLQ Bot Claude Session.txt): �[36;1m -X DELETE \�[0m
  • 2025-09-26T05:25:34.7646547Z (10_DLQ Bot Claude Session.txt): �[36;1m -H "Accept: application/vnd.github+json" \�[0m
  • 2025-09-26T05:25:34.7647108Z (10_DLQ Bot Claude Session.txt): �[36;1m -H "Authorization: ***" \�[0m
  • 2025-09-26T05:25:34.7647410Z (10_DLQ Bot Claude Session.txt): �[36;1m -H "X-GitHub-Api-Version: 2022-11-28" \�[0m
  • 2025-09-26T05:25:34.7647782Z (10_DLQ Bot Claude Session.txt): �[36;1m ${GITHUB_API_URL:-https://api.github.com}/installation/token�[0m
  • 2025-09-26T05:25:34.7666836Z (10_DLQ Bot Claude Session.txt): shell: /usr/bin/bash --noprofile --norc -e -o pipefail {0}
  • 2025-09-26T05:25:34.7667305Z (10_DLQ Bot Claude Session.txt): env:
  • 2025-09-26T05:25:34.7667616Z (10_DLQ Bot Claude Session.txt): GH_TOKEN: ***
  • 2025-09-26T05:25:34.7668001Z (10_DLQ Bot Claude Session.txt): SENTRY_AUTH_TOKEN: ***
  • 2025-09-26T05:25:34.7668823Z (10_DLQ Bot Claude Session.txt): OPENAI_API_KEY: ***
  • 2025-09-26T05:25:34.7669091Z (10_DLQ Bot Claude Session.txt): HONEYCOMB_API_KEY: ***
  • 2025-09-26T05:25:34.7669320Z (10_DLQ Bot Claude Session.txt): ##[endgroup]
  • 2025-09-26T05:25:34.7747402Z (10_DLQ Bot Claude Session.txt): % Total % Received % Xferd Average Speed Time Time Time Current
  • 2025-09-26T05:25:34.7748645Z (10_DLQ Bot Claude Session.txt): Dload Upload Total Spent Left Speed
  • 2025-09-26T05:25:34.7748991Z (10_DLQ Bot Claude Session.txt): 2025-09-26T05:25:35.1308008Z 0 0 0 0 0 0 0 0 --:--:-- --:--:-- --:--:-- 0
  • 2025-09-26T05:25:35.1309958Z (10_DLQ Bot Claude Session.txt): 0 0 0 0 0 0 0 0 --:--:-- --:--:-- --:--:-- 0
  • 2025-09-26T05:25:35.1311313Z (10_DLQ Bot Claude Session.txt): 0 0 0 0 0 0 0 0 --:--:-- --:--:-- --:--:-- 0
  • 2025-09-26T05:25:35.1541017Z (18_Post DLQ Bot Claude Session.txt): Post job cleanup.
  • 2025-09-26T05:25:35.5432490Z (19_Post Checkout Infrastructure Repository.txt): [command]/usr/bin/git version
  • 2025-09-26T05:25:35.5432948Z (19_Post Checkout Infrastructure Repository.txt): git version 2.51.0
  • 2025-09-26T05:25:35.5435516Z (19_Post Checkout Infrastructure Repository.txt): Temporarily overriding HOME='/home/runner/work/_temp/6a656d70-cbc2-4c22-9a78-995bccbece35' before making global git config changes
  • 2025-09-26T05:25:35.5436808Z (19_Post Checkout Infrastructure Repository.txt): Adding repository directory to the temporary git global config as a safe directory
  • 2025-09-26T05:25:35.5437929Z (19_Post Checkout Infrastructure Repository.txt): [command]/usr/bin/git config --global --add safe.directory /home/runner/work/intercom-bot-test/intercom-bot-test/infrastructure
  • 2025-09-26T05:25:35.5439432Z (19_Post Checkout Infrastructure Repository.txt): [command]/usr/bin/git config --local --name-only --get-regexp core.sshCommand
  • 2025-09-26T05:25:35.5441185Z (19_Post Checkout Infrastructure Repository.txt): [command]/usr/bin/git submodule foreach --recursive sh -c "git config --local --name-only --get-regexp 'core.sshCommand' && git config --local --unset-all 'core.sshCommand' || :"
  • 2025-09-26T05:25:35.5443210Z (19_Post Checkout Infrastructure Repository.txt): [command]/usr/bin/git config --local --name-only --get-regexp http.https://github.com/.extraheader
  • 2025-09-26T05:25:35.5444116Z (19_Post Checkout Infrastructure Repository.txt): http.https://github.com/.extraheader
  • 2025-09-26T05:25:35.5445283Z (19_Post Checkout Infrastructure Repository.txt): [command]/usr/bin/git config --local --unset-all http.https://github.com/.extraheader
  • 2025-09-26T05:25:35.5447313Z (19_Post Checkout Infrastructure Repository.txt): [command]/usr/bin/git submodule foreach --recursive sh -c "git config --local --name-only --get-regexp 'http.https://github.com/.extraheader' && git config --local --unset-all 'http.https://github.com/.extraheader' || :"
  • 2025-09-26T05:25:35.6561172Z (20_Post Checkout repository.txt): [command]/usr/bin/git version
  • 2025-09-26T05:25:35.6597744Z (20_Post Checkout repository.txt): git version 2.51.0
  • 2025-09-26T05:25:35.6640240Z (20_Post Checkout repository.txt): Temporarily overriding HOME='/home/runner/work/_temp/6dc87e78-4773-4e50-bc39-e6d2ae4c8b58' before making global git config changes
  • 2025-09-26T05:25:35.6642580Z (20_Post Checkout repository.txt): Adding repository directory to the temporary git global config as a safe directory
  • 2025-09-26T05:25:35.6647129Z (20_Post Checkout repository.txt): [command]/usr/bin/git config --global --add safe.directory /home/runner/work/intercom-bot-test/intercom-bot-test
  • 2025-09-26T05:25:35.6689610Z (20_Post Checkout repository.txt): [command]/usr/bin/git config --local --name-only --get-regexp core.sshCommand
  • 2025-09-26T05:25:35.6720053Z (20_Post Checkout repository.txt): [command]/usr/bin/git submodule foreach --recursive sh -c "git config --local --name-only --get-regexp 'core.sshCommand' && git config --local --unset-all 'core.sshCommand' || :"
  • 2025-09-26T05:25:35.6946401Z (20_Post Checkout repository.txt): [command]/usr/bin/git config --local --name-only --get-regexp http.https://github.com/.extraheader
  • 2025-09-26T05:25:35.6977087Z (20_Post Checkout repository.txt): [command]/usr/bin/git submodule foreach --recursive sh -c "git config --local --name-only --get-regexp 'http.https://github.com/.extraheader' && git config --local --unset-all 'http.https://github.com/.extraheader' || :"
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