Dear Ms. Holden,
Thank you for your response and for acknowledging the severity of the water issues my household endured throughout January and into February. I appreciate Caliza’s efforts to resolve the plumbing issues, but as you noted, repairs are ongoing and will take additional time to be fully resolved.
While I recognize the work that has gone into addressing these issues, my household—and many others—experienced prolonged uncertainty, inconsistent repairs, and frequent last-minute disruptions beyond what should reasonably be expected. Even after water pressure returned, additional unplanned shut-offs and emergency repairs continued without sufficient communication or notice, making it difficult to return to normal living conditions.
Given these factors, I am countering at four months of rent abatement to fully account for:
- The prolonged period without access to basic utilities.
- The instability caused by the uncertainty of repair timelines.
- The lingering impact as repairs remain ongoing.
To facilitate a swift resolution, I am willing to sign a confidentiality agreement contingent upon agreement to the four-month abatement, as I understand I have been among the most affected tenants.
I also accept the offer to reimburse hotel costs, bottled water, and laundry expenses. You already have my hotel receipts, but I also incurred out-of-pocket costs for bottled water and laundry throughout the extended water outage. Since these were daily necessities purchased incrementally, I do not have formal receipts, but I would accept an $80 credit as a reasonable compensation for these expenses.
Additionally, I appreciate and accept the offer of professional cleaning once repairs are fully completed, as ongoing maintenance efforts may lead to further short-notice disruptions. Since this was included in your response, I will coordinate with Leticia on scheduling this once we finalize the full resolution.
As I mentioned in my initial request, I have been in communication with another resident who was similarly impacted. To ensure a fair and consistent resolution, I ask that my neighbor’s case be handled equitably as well. While I understand that specific terms may vary, I want to ensure that both of us are treated equitably before finalizing any agreement.
I appreciate Caliza’s willingness to provide a concession and your efforts to resolve this matter fairly. Please let me know how you’d like to proceed. I look forward to finalizing a mutually agreeable resolution.
Sincerely,
Kevin Baugh
Apartment #7105
321-544-3512